REI

I went to REI to shop for a new camping stove, and my friend wanted to look at kayaks. I love coming in the middle of the week. The store is usually pretty empty, so if you need to consult with the staff like my friend did, they don’t have to rush you through to attend to another waiting customer.
The associate was extremely helpful, carefully listening to how my friend used her kayak and what features she was looking for. He pointed out kayaks which would meet her needs and also directed her to even more options on the
web page.
I got to hold and inspect the exact stove I wanted to buy, but the color I wanted was not in stock. So I just ordered it online when I got home.
Prices are high at REI, so I stick to the sales. I love looking for clothing bargains in their discount racks. But for some reason, the Stockton REI has fewer items on their discount racks than nearly all of the other REIs I have visited.

Made the mistake of the logical assumption that this place would be open for Black Friday so I could shop for WINTER clothing for Christmas gifts like every other department store in Norcal??? Guess I will no longer support this company.

i join for the clearance/​sale sections but theres only maybe one good deal once a year for that. the garage sales are OK. most of the times the inventory suck and overly priced. again, maybe once or twice a year would i find a good deal/​product at the garage sale.
but overall the staff is friendly.
one thing id like to mention is that apparently they profile the customers that come in. a few months ago i was in the front counter and saw a man with a backpack come in. the employee who was helping me on the register immediately eye signals the manager. he apparently did not notice her doing that. i was watching her face the whole time while she was trying to signal the manager 3 – 4 times until he noticed her. the guests clothes were a bit dirty and he was scruffy looking. i dont know but to me he could be a transient, a hippie, a painter, or even a construction worker who just got off work. i dont know but i wasnt judging. shoplifters come in every age, race, and class. i wouldnt immediately assume hes a shoplifter and follow him, thats for sure. his appearance threw them off and i just think it was totally wrong and rude of them to assume.. the manager immediately walks around the counter to greet the man and asked if he could help the man look for anything. thats about all that i heard as i went back to my business. anyway, that made me think of all the times that appeared like the employees were being nice and asking me numerous times around the store if i needed help. maybe they were profiling me the whole time… sometimes i dress very «comfortable,» not souped up in the usual outdoorsy expensive north face clothing, etc. for that reason, i gave them a 3 star. just be conscious of what you are wearing and if iyouve ‘groomed’ yourself to their standards when shopping here or u will be harassed, nicely: p

can always count on REI for a good selection of good quality products. got my snowboard gloves here and am very satisfied. of course, great customer service.

Purchased a brand new bicycle last week and had an excellent experience with the employee who was helping me out. He made sure to answer all the questions that I had and even made sure to take me out on a bike ride with the bike that I wanted to make sure this was the bike I ultimately wanted. I love that he did not take advantage of the fact that I am a newbie when it comes to bikes and made sure not to upsell me at all. I recommend this place to anyone who is looking for a new bike or anything else.

Stopped in on 5÷19÷15 around 2:30pm to get some hiking boots before heading out to Yosemite. Eric was very knowledgeable and friendly. He helped us find some great boots and socks :) REI is blessed to have such a kind person representing the company!

Love this REI and why we are giving them a 4 star and not 5 star is it never fails that there men’s and children’s clothing selection is hardly ever marked down. Womenswear is always abundant but the others are far and few between. Customer service here is pretty good, friendly enough and not too pushy.

Usually like REI since they have so much stuff. But I went there today to buy a roof rack for my car. I didn’t know what I needed so I asked an employee for some help. I thought he pointed me in the right direction and showed me everything I needed. However he failed to include an important component which I need which is ending up making me leave for my trip back home late. Sure I could’ve been better with my time management, but in this situation I couldn’t be. So I hate you REI employee. And REI gets to take the fall for it.

I love this store. They might not carry every single brand & product, but the stuff they do carry, they stand behind with their return policy!
Every season they get new stuff in for what ever activities the season will allow, they have bikes, kayaks, paddle boards, skis & snowboards, and all of the clothing for any activity you can think of. The prices are MSRP, but stuff does go on sale & the also issue coupons as well.
Also, you get you dividend back at the end of the year, so th more you spend, the more you get back!

I actually prefer driving out to Berkley 2hrs away. I notice people change departments but all talk like they know everything about each department. In Berkeley they have people that really know their stuff like their lives depend on it. Everyone is nice but I’ve been given very incorrect advice before. Which is very annoying. I don’t really trust opinions at this REI If you know your stuff then that’s great. If you want advice on equipment I wouldn’t go to this one. I feel like people don’t know what they are talking about and are just trying to get you to buy stuff. It’s great to have an REI in Stockton but I buy a lot of stuff online since they don’t carry a lot of the stuff I need/​want.

Great service. I took my old road bike in for a tune up and some new tires, not sure what to expect from such a large retailer. Their bike department was fantastic. Cassidy was a huge help talking me through what my bike did and did not need, I never felt like I was at Jiffy Lube trying to be oversold. Being an REI member got me a few discounts on repairs and parts as well. The only slight downside is that they do not have someone working on the bikes daily, so you might have to make an appointment for a few days ahead to actually get the repairs. Overall I will definitely recommend this place, especially Cassidy, to my friends.

I love Rei, they are the one stop for everything u need to enjoy the great out doors! This location is awesome all the staff are friendly and super helpful and informative. From Mike in the rockclimbing area to both Katherine in the shoe department!!!

Great addition to stockton. They carry heavy hitting manufacturers like camelbak and msr, they have those sales frequently where u can buy decent gear at great prices. Always helpful staff. Definitely worth a weekend stop.

Helpful/​friendly staff, clean store, well stocked, it’s pricey but if the items are quality then it is worth the extra bucks.
My boyfriend purchased my bday gifts here and a few items had to be exchanged– the process was easy.
I like the water fountain out front

Helpful staff and a store full of lovely outdoor equipment! I came here to try on some Merrell shoes I saw online but they were not available in this store. I was however able to try on a similar pair. The sales lady was attentive and helpful. I was also looking for an adaptor for the UK but there were also out of this item. Overall they did not have what I was looking for and the prices are pricey!

A breath of fresh air! This retailer carries a large selection of fantastic quality gear. The membership is definitely worth it and the refund is on your account so no need to carry papers.
Pro-​tip: try the kids large sizes if you’re a relatively thin adult. I bought a girls size 14 – 16 shirt that fit beautifully.
Hurrah for REI!

Great people, service, merchandise, return policy, etc. I gladly pay a bit more at REI for all of this!

This place that makes me feel like
Im in the North West! I love it. The place is filled with outdoor goodies and the quality is great. All of the brands are great, and the shopping experience is awesome. People need to have an open mind going in there. The customer service is excellent. The only downfall is that it is a bit hidden on busy Pacific Avenue. The shopping center is a nice area but its in a tight corner. Good place to kills some time and learn a few things.

Never thought I would have trouble finding a decent lunch bag. Tried the typical stores, i.e. Target, Walmart, Sears, Costco, etc. Didn’t care for the bags that Target or Walmart had and Sears and some of the other stores I visited didn’t have them. Of course it could be because it was during the winter holidays instead of summer and early fall that is usually geared toward returning students. Since REI specializes in outdoor merchandise for camping, I thought I would have a look. Lo and behold there it was. I found the right size bag in the color I liked. If I ever need another bag I know where to look especially if it’s not during the summer and fall months. The staff were also very friendly.
I was also impressed with their work to protect our environment. There aren’t many companies that have this as part of their philosophy when it comes to producing merchandise for their store. I can really respect a company that show their concern of keeping this planet for all of us and future generations.

One of my favorite places to shop in town.
I take pride in being a patron of REI stores in general, and the Stockton one definitely lives up to the name.
Location, quality, and customer service, REI Stockton excels in all these areas.
Located in Stonecreek Village, the Stockton REI fits right in with the more upscale design of this shopping area, and therefore it gets 5 stars for location. I feel like I could come here at any time and not have to worry about being robbed or pestered for handouts. And of course the REI facility itself is clean and uses the theme/​design language of all REI stores.
The Stockton REI is of a good size, with two stories servicing everything from winter sports gear to camping gear, you should have no problem finding anything for any activity you do. They carry all the usual suspects in terms of brand names like The North Face, Marmot, Smith Optics, etc. And of course their warranty is the best in the business. I’ve never had to return anything, but it’s good to know I can if I need to.
Their customer service is great, employees are usually available and willing to help. Unlike other sports/​recreational chain stores, they tend to be much more knowledgeable about their product, and if the employee isn’t well versed in the specific activity you’re asking about, they can find someone to help you who is.
Simply put, REI is one of the few stores left in Stockton that will meet and in many cases exceed your expectations.