Venetian Pet Hospital

Dr. A and his team are wonderful! 2 weeks ago we took our family pup in to be spayed. Kristy is very personable, she answered all our questions and we felt ok leaving her in their care. I’ve decided to switch to Venetian for my personal dog’s care in the future. I loved that the office was very clean and had no odors. We brought our pup in for a post op check and received the same great service.

Kristy is so helpful! She called me back when she said she would and helped me with information about my pet! Thank you so much!

Junior and his female colleague at Venetian Pet Hospital were incredibly friendly and helpful. They were very accommodating in allowing me to pick up an important medication for my pet despite the fact I had never been there before. They took a prescription from UC Davis teaching hospital and filled it within minutes.
The office is located in the backside of a mall but is easy to find. There is plentiful parking and a handicap ramp in case you or your pet have trouble with steps. How considerate!
Venetian pet also dispenses prescription food for cats and dogs. If you ever come across people who lie to you and cheat you (trust me, we have all been there), your faith in humanity can be shaken. However an experience with Junior and the wonderful people at Venetian help you remember that bad people are in the minority and reveal themselves quickly.

Had an emergency and the doctors and staff were right there. They took care of my little dog, she needed stitching and a drain… They were very gentle, kind, genuinely cared about both me and Beep (my dog). They definitely have customers for life!!!

Once again, venetian pet hospital saved my puppy’s life. I’ve never seen a vet hospital who genuinely cares as much as they do. I’ve overheard them on the phone many time work in emergency cases that most places would just turn away. I could never thank them enough for all they’ve done for my animals.

I trusted Dr. Ayres with not only all of my many pets for over a decade but sent most of my clients to him (over 150). He has always been a caring and knowledgeable doctor. His front office staff knows each pet and greets them in a small home town manner instead of the cold «professional» manner of most veterinary offices. They may have been related but Dr. Ayre’s wife hired them and kept them on for several years without issues and Wanda, in particular, was truly loved by all clients for her genuine nature and true caring about our animals.
However, things began to change about a year ago. My female Dutch Shepherd went in for a routine spay. The surgery appeared to go well and her wound healed nicely. Except… ten months later she went into heat!!! I spent a couple hundred dollars with another vet to get a second opinion on what was going on. Then I contacted Venetian who now has a new office manager that is quite rude, abrupt and completely uncaring. I took my girl into them to look at and ended up leaving her to run tests to see if she was indeed in heat. The office manager called me the next day and said «we have to open her up». REALLY? I knew that but this is the terminology we use with a pet parent after you have made the mistake??? No apology, not even a feigning of the least bit of concern for my poor dog that now has to undergo a second surgery? They also agreed to let me observe from a distance. I had to leave her at the center for three days because that was the soonest they could get around do fixing their mistake and I couldn’t have a female in heat at my home with my un-​neutered male k-​9 partner. (hilariously, this group of women that now work the office both as supposed vet techs and office support, can’t get the use of terms like, spay, neuter and castrate, correct) The surgery was scheduled and I spoke to Dr. Ayres in person the night before to verify the time. The next morning at 9 am an employee called to let me know they were sneaking my girl in for surgery and she was already out. When I got down there mid surgery I observed non sterile employees coming and going from a surgery room with an active surgery. When I polite asked them to stop contaminating the surgical area the new office manager actually got in my face and began yelling. I had them halt the surgery and transferred my girl on an emergency to another vet instantly. I will NEVER return to this doctor or recommend his services again.
Additionally, I went to Dr. Ayres, again, about a year ago stating that my k-​9 partner was ‘not himself’. We ran tests like crazy. The doctor assured me that all tests were ‘textbook’. When the spay went wrong with my female I requested copies of all of my files to transfer to another vet. Come to find out, the test results were NOT textbook. My $ 30,000 k-​9 partner died two weeks ago from stage 4 lymphoma. I could have had a fighting chance at chemo and other treatments if Dr. Ayres hadn’t missed he warning signs.
I now find out his wife died and hadn’t been doing well for over a year. Dr. Ayre’s Parkinson Disease is very progressed and he has been allowing his vet tech to do surgeries instead. This is illegal and will be reported to the medical board. Anyone giving good reviews of this veterinary office is undoubtedly friends of the new so-​called ‘office manager’ that was previously just a client. She has no experience running a medical office, doing accounting, collecting, customer service or any other skills necessary for the job. I have never encountered a business that went from a 10 to a 0 inside of year like this. You may not notice anything if you are just doing shots and simple stuff but wait until you actually have an emergency. That is when you find out if your veterinarian is good or not! This Doctor and his office have destroyed my life. My two best imported european working dogs are now gone! I have had ZERO apologies or semblance of empathy from them over their mistakes.

Had I written this review last year, I would have given 5 stars! Dr. Ayres is amazing but Dr. Fox (from another vet) seems to be taking over, I think it’s because of Dr. Ayers health (God bless him) and the recent passing of his wife. Anyway I can’t stand Dr. Fox or his staff, I went to him once and misdiagnosed my dogs infection and we almost lost my baby. And unfortunately Venetian’s office has a whole new staff (I’m assuming to be Dr. Fox’s) I’ve been going here for 10 years and every year my dogs get their teeth clean and depending on if I buy heart worn medicine during the visit (I usually do) or if any teeth are extracted I usually pay between $ 180 – 200 per dog. My mom warned me that when she took her dog in, in January (2015) her teeth cleaning was close to $ 300! Because of this I called asking for an estimate before making the appointment and was given $ 320 total! I confirmed, not each, but total? And was told yes, $ 320 total give or take depending on extractions. Long story short my bill was over $ 800! I asked why it was so high and Christine (who I had never heard of prior to this visit) said it was because they extracted 1 tooth from my younger dog! What? Last year he had 6 teeth extracted (my poor baby) and the bill was cheaper. I asked for a breakdown of my invoice and she couldn’t provide nor tell me why my bill was astronomical. Then I spoke with the new «office manager» and she threatened to hold one of my dogs as collateral, as I could only afford to pay $ 367 that day. She told me $ 800 isn’t far from what I paid last year (what?!). She told me I could only take one dog home and pick up the other when I pay the reminder, like hell I’m going anywhere without my baby (who was crying in a cage). After raising my voice she agreed to let me take both dogs home and make payments. When I got home and reviewed my invoice (which I noticed they only gave me one vs two) I saw that they vaccinated one of my dogs when he wasn’t even due! Without asking me or without me authorizing they gave my 4.5 pound pomchi a rabies shot. He wasn’t due for one for another 3 years (he just had one a month earlier). My baby was so sick the following days, throwing up more than 15 times (stopped counting after 15). I would have never allowed them to give him anesthesia and a rabies vaccination in the same day, it’s too much for his immune system and most vets know this and wouldn’t give a rabies vaccination with anesthesia. I called the next day (they were closed) demanding to know why he was vaccinated and Christine (who identified herself as «today’s office manager» stammered and asked if she could call me back in 20 mins, it has now been 5 days and I haven’t received a call back. I am currently seeking legal counseling for their malpractice. I took my dog to another vet to get fluids pumped in him from all the vomiting and his refusal to drink, and their staff couldn’t believe he was given rabies not only when he wasn’t due or without my approval, but in the same day as his dental procedure! The whole atmosphere has changed and it’s no longer warm and friendly! I’m sad that after 10 years I’ll have to find another vet but I will never again let those fools treat my babies!

After searching through the Unilocaled Vets, I read about Venetian Pet hospital. They deserve every star and then some. I have a GS mix and he’s been well taken care of by the staff at VPH. They will tell you prices over the phone so there’s no surprises when you’re paying at the end of your visit. The staff are all very friendly. I’ve called to schedule an appointment to get Niner’s last series of shots and they took me in the same day. When I was finished I realized I forgot to say something about getting him chipped and they got the chip and did it right there before I paid and left. Almost every time I’ve gone in they are helping someone with a lost/​found pet. I have also called about regarding real service dog certification. I’ve been looking for info but not sure which one is legit. The lady told me they would look into it and call me back with information. All the staff there really do care about animals. I recommend VPH to all animal owners.

If I could give more stars, I would. Friendly and trustworthy staff and doctor. Had two surgeries done on my dog here and it went very well. Take your pets here. You will not regret it.

My rabbit had a huge abscess in her abdomen in August of last year. I took her to see Dr. Ayres and he removed it without a hitch. He made sure to personally call me before, during, and after the surgery with updates on her during her stay. I really appreciated knowing what was going on because I worry a lot, and my rabbit was like my child.
Unfortunately, she had another abscess that was twice the size of the first and underwent another surgery last month. She made it though the surgery and first night post-​op but passed away the next morning. The staff was so kind and supportive, especially Wanda… she made sure I didn’t leave without a hug. I could tell that Dr. Ayres really cared and he did everything he could for my girl. He even sent me a personally written sympathy card which was nice. They will treat your companion animals like family!

Best customer service, awesome doctor, friendly staff. I will always come here for all my pet needs.

If you are looking for a Vet, look no further. Our furry family have been patients for 8 years. Dr Ayer’s & his staff truly care about their patients & their owners. Dr will also personally call to check on your pets & do follow up. Explains in detail what is happening. Wouldn’t go anywhere else!

Not to long ago, my dear dog Patches passed away. Everybody at the vet just loved him because he was kind and gentle. I never encountered a dog that has been so gentle, two examples are, he doesn’t even growl or snap at me if he is eating, or if I tell him to drop the ball from his mouth. That is what I loved about him the most. The employees here are very friendly, and they treat you like a HUMAN instead of like a customer, and I never had any rude encounters with them. Dr. Ayers has been the best vet I’ve encountered in my life. He always calls a few days or a week later to see how the dog is doing, sometimes he wants me to call him back about how my dog is doing, but I don’t always get to do that because I’m so called «busy.» LOL Guilty in my part. The nicest part is, just today I just received a post card from them sending their condolences, and I was almost in tears when I received it. I am going to miss my dog Patches, even though he wasn’t perfect just like us humans, but the thing that matters to me the most is that he was very kind and gentle, and not to mention he would sometimes lie down on my lap even though he was a little too heavy.

When we travel we leave our 4 cats and beagle with them. They treat our pets so well that they are always anxious to go. The place is clean and everyone is so nice. Best pet boarding I have ever used.

Wonderful place to bring your pets… Everyone is so friendly, and the doctor will go out of his way to call to see how your pet is doing after an office visit. Can not say enough good about them.

Wonderful, knowledgeable and friendly staff. They have Saturday hours, but call ahead. One of the few vets in town that will treat birds, which to Petey and me is vitally important. My friend’s ancient dog has been treated here for years and she has been given service above and beyond the call of duty.
I would highly recommend Venetian Pet Hospital to anyone looking for a Vet.

I have been taking my cats to Venetian Pet Hospital for several years, and I have only good things to say about them. I have boarded the cats there when I’ve gone out of town and the staff always take great care of them. One of my cats had some complications because of a rare reaction to the anesthesia when he was neutered, and Dr. Ayres and the staff were very attentive and caring as they monitored his recovery. The office and exam rooms are clean, and the staff are very friendly and patient with the animals. I would recommend Venetian Pet Hospital to anyone who loves their pets and wants them to receive quality care in a friendly environment.

We have been taking our pets to Dr. Ayers since 1990. (Thank goodness they moved from near Stagg H.S.). With everything from the usual cats and dogs to rabbits, rats and chinchillas, we have been frequent customers. We have never been disappointed. The staff is super friendly and Dr. Ayers truly cares about everyone’s pet. I have received calls late at night and on weekends from him making sure my ailing pet is doing well. I would highly recommend Venetian Pet Hospital.

I have three pets and have taken them all to Venetian Pet Hospital. The staff is friendly and the main vet (forgot his name) is always very friendly and caring toward the animals. As a nice touch, they will often give you a follow-​up call to check on your animal after a visit. I even got a nice holiday card in the mail!
It’s nice to frequent a business that actually cares about your animals… and not just your wallet.

Conveniently located right next door to The Muddy Paw, I love this office! We switched vets when we moved to the neighborhood and have been completely satisfied.