Steve Madden

If I could give negative stars I would, and it would be –10 stars!
I am an avid online shopper and have always been extremely happy with all the websites I’ve shopped from. I usually shop that one site for shoes that starts with a ‘Z’…you know the one… Anyway, I decided to stray… why you ask? Maybe I’ll never know…
I have never been more disappointed in my life. I have small feet and I always shop online since I am never able to find my size shoe out in stores or the mall or what have you. I ordered a pair of cute suede platform lace booties and a pair of ballet flats.
I get my shipment in a timely manner… I’m all excited to open the cute pair of shoes I saw online… first the box looked like it was picked from the bottom of an inventory room. It was all dented and beat up. But whatever, it’s just the box. I opened the box and put the shoes on. I look more closely and they are already a little dirty and the soles a little scuffed… frown. I walk around a little on the carpet and then notice… one shoe feels okay and the other is looser… hmmm, I take them off and look inside the shoe for a size. Lo and behold, the left shoe is a size 6 and the right shoe was a size 5.5.
Ugghhh!!! okay so I immediately get on the horn and call their customer service and tell them the problem. Okay, she checks to see if they have my size I originally ordered size 5.5 and she says that indeed there are a pair in stock…‘We’ll ship them ASAP, yadda, yadda, yadda, blah, blah, blah…
Fast forward about 5 days, the replacement pair arrives. I open them… and I almost throw up on them… THEY WERE A FKN SIZE 9.5!!! Are these packers/​shippers brain dead??? Geezusss!
I compose myself and get back on the phone… this time I’m a little less polite. She begins the whole ‘mea culpa’ schpeal… I think if she could literally kiss my butt through the phone, she would have…
FINALLY, another week goes by I get replacement number… I lost track… at long freegin last, the right size… at this point I don’t even want the damn shoes.
I am telling you, I have never in my life experienced such incompetence on behalf of an online shopping site, ever!