BB Wax & Aesthetique

I got Novalash extentions last March and kept them through October. Was then «lashless» for 2 loooong months. I’m addicted.
Elena is the best!!! If you can’t make weekdays, she’s there Saturdays, too.
Maybe I shouldn’t have shared that…

This was my first eyelash extension experience. I purchased a Groupon, called and made my appointment. A rep at the salon advised me to cancel the Groupon and told me that they would honor the Groupon price. The day of my appointment I arrived early, no one was inside. I took a seat and waited. My lash tech (Yana) eventually came out. She was either having a bad day or is just not a friendly person by nature. Overall, the lash quality/​application was great. I loved them. Once we were done I received no pamphlet on the aftercare of the lashes (as it mentioned in the agreement I signed prior to receiving services). She did tell me how to care for them, very briefly. I paid her, tipped nicely and walked back to the restroom. When I came back out of the restroom she was gone. She never communicated to me that I had to call in and schedule the follow up appointment she advised me was part of the deal. I text her today to try and set up an appointment for the touch up and she told me that it was too late. That I had to do it one week after the initial appointment. Ridiculous. I will never be returning, the service she provided was great but it felt like she was doing me a favor. I didn’t feel like a very valued customer and would never return for that type of hospitality (or LACK thereof).

I’m honestly conflicted about this place. I’ve been getting eye lash extensions for close to two years. During my first year as an extension newbie, I pretty much tried 3 different places before I settled on one that I was extremely happy with to the point I’d religiously make the 20 minute one way drive for refills every 2 – 3 weeks. I went there for over a year until my lash lady moved and I found myself back on Groupon looking for a new place that I can start routinely going to. I bought a voucher for an eyelash extensions plus touch-​up at BB and made a phone call to schedule my appointment. A couple of weeks after not hearing back I called again mentioning that I have an occasion coming up in several weeks and would like to schedule my appointment before my voucher expires. I received a text back providing me with some date options. The day before my appointment, I received another text confirmation and was asked if I wanted to combine my extension appointment with my «touch up» appointment. That threw me off since my lashes usually lasted 2 – 3 weeks before I even had to get a fill/​touch up so I mentioned that, to which I was told that the terms on the Groupon were to get a touch up within a week. It was my fault for not noticing that «one week touch up» stipulation on the voucher, but couldn’t wrap my head around the logic of combining the appointment with the touch up, so I opted to schedule it a week later. The place was cozy, quaint and has street & back parking. The appointment was great, Yana was very gentle, light-​handed, quiet and listened to my request of wanting shorter, «natural» looking lashes. I found it unusual that she worked on both eyes at the same time and did hear and felt what sounded like scissors cutting at some point which worried me (since I’ve never had that done at any other lash place), but I trusted that she knew what she was doing. She took her time and I was very happy with the way they looked. I also was very pleased that for the rest of the week, I only shed 3 or 4 lashes altogether, so I felt she did an amazing job and let her know when I texted requesting to reschedule my touch up appointment (due to my son getting sick), which they were kind enough to understand and do. I was asked to write a review by the person texting me and although I don’t usually Unilocal,I agreed to do so from my sisters account because I was ultimately very happy with the results. However, I didn’t get a chance to do so before the my touch up appointment, otherwise my review would have been at 5 stars. But based on the results of my touch up appointment, I lowered my rating. When I went in for my touch up, I didn’t think I needed to repeat myself about the shorter lashes, it was clear I had short ones just by looking at me besides, she just did the job a week prior, so I trusted she would have gone with the exact same length. But I must admit, I was taken back when at the end of the appointment I glanced in the mirror through burning eyes (from the glue that seeped in) to notice they didn’t look as lovely as they were when I walked in. Only when I got to my car and my eyes adjusted I noticed that she unevenly filled them with longer lashes! The unevenness was visible between my eyes and also within the eyelash line itself on each eye; there were random long lashes between the even line of shorter ones, so naturally I was disappointed and found myself hoping they would fall out sooner. By bedtime a couple of the longer lashes were turning (and one was dangling) in different directions and because I had already gotten a couple of unfavorable remarks from two friends I met for dinner, I decided since I can clearly single the longer lashes out, I’d just pull them off. The lashes from the original appointment are still intact and look amazing. The touch up was where I had the inconsistencies that lead to me keep my search for a new eye lash place going.

I had a horrible experience at BB Wax. I went in for eyelash extensions last Tuesday. When they were done I told her I expected them to be fuller. She explained because my lashes were so short I would not be able to use the longer lashes, which was fine with me. Her personality was that of a gold fish and how she has found herself in Customer Service is truly a mystery. I phoned on Thursday to make my retouch appointment, because it had to be done by Tuesday. I asked if there was anything available for Friday or Monday. I was told I could come Tuesday at 3:00. On Tuesday I arrive at 2:45 pm go to the door and it’s locked. I go back to my car and text that I was there for my 3:00 pm appointment and could someone text me when you are back in the office. I got a reply «ok, thanks.» I look at my watch later and it’s 3:20 pm, I go back and the door is unlocked. I ring the bell, the Aestetitian comes out and I said to her, «I thought you were going to text me when you were back. I’ve been sitting in my car waiting for you to let me know you were back. Her reply was she returned at 2:55 pm and I wasn’t there and now she is working on another client! BLANK STARE. When I asked who text me and said, OK Thanks, she doesn’t know who sent the text! Another BLANK STARE. I happily left and have made an appointment with another establishment whom I hope at least knows how to smile and greet a new client!

I highly recommend B.B. Wax & Aesthetique! I’ve been having lash extensions done there for two years now; I’m completely hooked! I receive many compliments on how natural my lashes look. And they last for weeks. Elena really takes her time to make sure they look absolutely perfect.

I’ve been to Pink Cheeks, European Wax Centers and Cocktail Wax and BB Wax is by far the best! Yana is so detail-​oriented and gentle. I’ve been going here for three years now and am extremely happy! They offer top of the line products and eye lash extensions as well.

Thank you, BB! Especially Elana. I completely forgot about the holiday weekend and didn’t plan ahead to get my lashes tinted. BB was so helpful and accommodating! They squeezed me in at the end of the day and were amazing at communicating with me over text as we tried to find a time that worked for me. On top of that, when I arrived (7mins late due to traffic) Elana swiftly took care of me without acting grumpy or inconvenienced. She seemed to have a 6^th sense about how long I’d be able to tolerate the dye as she reappeared to remove it just seconds after it started to sting. (I have sensitive eyes.) She removed it quickly and neatly and my lashes look naturally dark. I’m so grateful for the excellent customer service I received. I was in and out in a flash, but the salon appeared to be immaculately clean and tranquil. This place will definitely remain on my short list of places to return!

I got a Groupon for eyelash extensions and had a great first time experience. Scheduling an appointment was simple but I do recommended booking in advance. Also, communication is via text which I thought was very convenient.
I had my appointment with Yana and she is great! This was my first time getting eyelash extensions so she asked how I wanted them to look and explained the care procedures. I still have to return for my touch up but I am extremely pleased with the results. She did a wonderful job and will definitely be coming back!

I was in need of a Brazilian after not waxing in months and I needed an apt after 5:30 and none of the places I called were answering or they were fully booked. I saw that BB wax was open until 7 so I called and they were able to take me in at about 6:30. I got there and waited for Elena to finish up with her client before she took me in. Elena is the BEST waxer I have ever come across. She literally got my full Brazilian done in about 20 minutes and it was Surprisingly painless. She was quick and efficient, and very sweet. They use a special hard wax that takes everything off and it hardly hurts. This woman literally has the hands of an angel haha. Elena you were amazing. Thank you so much.

This is the best place for lashes. They communicate well. Their work is excellent. Very detailed and clean. The location is small and quaint. Thank you BB. I will see you again!

I have been using services of the salon for several years and recommended them to many friends that also became loyal customers. Very skilled personal with highly professional attitude to clients.

I went here for eyelash extensions. Scheduling an appointment was easy. I told them I could come in sooner if they had a cancellation and they notified me of one the day before and got me in sooner. Elena did my extensions and I just have to say she is the best I’ve been too. I felt no pain and got no irritation from the glue. I used to think that was part of getting eyelashes but she is so gentle. I can tell their products are much better than others I’ve been too. She asked me what I expected my eyelashes to look like and gave me exactly what I wanted. If you love getting eyelash extensions and haven’t been here, you have to make an appointment you will notice the difference in service and technique!

I was very impressed with my eyelash extensions! My eyelashes are really stubborn, they go straight down and a heated eyelash curler with mascara only keeps a curl last a couple hrs for me. I’ve been to other places, and «Yanna» definitely worked her magic on me. She was professional and personal. She listened to what I was asking for and explained the process thoroughly. I drove almost an hr, due to looking for something different than the normal salons by my house. As those salons didn’t do nearly as good of a job as Yanna did. I felt comfortable and welcomed. I can’t imagine going anywhere else! Also, I needed my eyebrows reshaping, and she did an awesome job on my brows too! :)

I’ve been happy with the quality of my lash extensions… They last about 3 — 4 weeks, i then come in for a fill. I Love all the compliments i get :)
The only downfall is…
They trim your natural lashes… which is a bummer for those not making it in for the fill.

I have been coming here for years. Yanna is very professional. She cares about your skin and you can tell in the way she gives facials and treatments. She is passionate about beautiful skin and I always leave glowing!
She has great specials, amazing staff and easy access– parking in the back. She also does amazing bikini waxes. Make an appointment you won’t be disappointed!

BB Wax was my go to place for my Brazilian when I lived in LA. I started going there because it was close to Sherman oaks at the time. This is when they were just a room in a beauty mall. Now BB Wax is a beautiful salon in the heart of studio city.
When I moved away from sherman oaks… I continued to make the 40 minute commute just to get my wax here.
I love Yana but all the ladies do a fabulous job. I was never hesitant to try anyone else. These professionals make the wax quick and painless and trust me… you will be very happy with the results.
MUST GO TO THEM!

I was being harassed by the owner via private message. I ended up having to block her. This is incredible that a grown woman is insulting me telling me about the person I am and she has never even met me.

I had an excellent experience with Yana. She was able to schedule an appointment at my convenience and was punctual.
She was very caring and made me feel very comfortable.
She was able to take care of my need for skin tag removals when my doctor could not get me in for several weeks.
She took the time to check for every single skin tag and did a fabulous job at removing them all with minimal discomfort.
I will no doubt seek Yana’s assistance for all of my skin care needs and will refer others.

The first time I went here, I made an appointment for 10am on a Tuesday. I drove all the way from west LA to use a groupon. I get there and the place is closed, door locked, dark. I call and am told that I never made an appointment, who did I speak to, blah blah. I felt accused of lying. I was embarrassed. Shouldn’t it be the opposite? Shouldn’t they have apologized for their mistake and welcomed my business? They managed to squeeze me in after I waited about 45 minutes for someone to come open the place AND do an appointment before mine.
I stupidly made another appointment for today to go back for a fill before my cruise tomorrow. I liked how the lashes turned out and I thought what happened the first time was a freak accident. They just called me at 10am to cancel my 1pm appointment today. Never have I had a business cancel their appointment with me! Now I have to go on my cruise with crazy looking lashes because no where else can fit me in so last minute. They DID offer to fit me in with a different lash tech at 4pm but sounded very unapologetic and didn’t offer any discount for the inconvenience. Horrible customer service!

If you are looking for specialist in permanent make up, you can STOP and go to BB Wax & Aesthetique! Yana is simply amazing! She is very friendly, patient, but most important, she is great in what she does!
I told did a research myself looking for a specialist in permanent make up and I’ve read a lot of bad reviews about many places, so I was skeptical and worried about my result. My friend recommend me Yana and when I saw my eyes, I was impressed! VERY VERY VERY nice job!
I will come to make my lips with her for 100%!
I recommend BB Wax & Aesthetique to anyone!
THANK YOU! THANK YOU! THANK YOU!
It was my pleasure to be treated by such specialist as Yana!
When it comes to beauty, I am extremely picky, but I can assure you that Yana is the best!