Inn on the Boulevard Retirement Living

When looking for an assisted living facility, ALWAYS interview the Care Director. Don’t get taken in by the sales pitch. I made that mistake and only talked to Tim, the very personable administrator, before signing the paperwork. If I had interviewed the Care Director, I’m not at all sure I’d have moved my mother in. It should have been a big red flag that there was no intake process, no care plan… They didn’t even interview ME about my mother’s care needs, just took my check.
Inn on the Boulevard might be a great facility for a senior citizen who is highly functioning and needs very little assistance beyond the basics provided (housekeeping, meals in the dining room, laundry) OR for a senior with the financial resources to hire their own personal care staff. The rooms (all private) are more spacious than most facilities in this area, and the food is generally… well, it’s acceptable. Some meals I shared with my mother were great, others were on a par with the worst cafeteria food. If quality of food is important in your decision making, ask to sample a meal and don’t just look at the menu. If quality housekeeping is important to you, be advised that my mother’s room smelled bad the whole time she lived there and her bathroom floor was perpetually sticky. Also, they central air conditioning did not work in her room — for eight months.
It was NOT a good place for my mother, who has moderate dementia and age-​related Parkinsonism. And during the eight months she lived there, it went from «OK» to just plain bad.
Important to note:
Though they offer multiple activities daily, they DO NOT have an Activity Director on staff. The activities are general run by the front desk staff, who (as far as I can tell) do not have any particular training. Activities are announced on the intercoms into all rooms, and then it’s up to residents to choose to participate. I never saw any special effort made to engage residents in activities.
Staff are NOT trained in dementia care. They will tell you that they have residents with dementia and they do — those are the people you’ll see wandering aimlessly through the halls, confused about where they are and what to do next. Generally, staff will just park them in the TV room and leave them there. Their definition of «dementia care» seems to be just to stop folks from wandering out of the building.
I had to be there practically every day to make sure my mother’s medications were being dispensed correctly. More than once I had to report that staff were just leaving the pill cup next to a resident’s plate and not waiting to see if they took the pills. A potentially deadly error was made with her oxygen generator a few weeks before she moved out, and if I hadn’t come by to check on her that night… Well, I don’t even want to think about it. Staff appeared to be under-​trained and overworked. The Care Director had a brusque manner that often bordered on rude, with both residents and family members.
It was just a bad fit for someone who is easily confused, has difficulty with mobility and needs a little extra care.

My partner and I made the difficult decision to move his Grandmother at the age of 91 into the Inn on The Blvd so that she could be closer to us and so that we could visit her on a daily basis. As an independent woman, she resisted and hated every second of needing assistance and asked on a daily basis when she could go back home. Although she never fully adjusted to the idea, the care she received was better than we could have ever expected. Tiim who runs the facility is always around. No matter what you need or when you needed it, he always seemed to be there. The staff who cares for the elderly are caring, compassionate and became somewhat an extended family to us. When we lost her, the staff was just as saddened as we were. Laura was her favorite… she always put a smile on my grandmothers face. Shelly, the main nurse was helpful and informative as my grandmother transitioned onto her next phase. The team at the Inn also helped with setting up the Hospice care for the last few months of her life… we didnt even know this was an option for her but they totally took care of the whole process and set it up with H&A Hospice. The level of care she received was amazing.
This is NOT a fancy facility but it did NOT matter at the end of the day. We know that she had the best care around the clock and more importantly, people around her at all times that cared for her and loved her just the same as we did.
Thank you Inn on The Blvd for making the last 18 months of her life full of care, love and understanding.
TJ and Bobby

My mother has been here two years. We think this is a great value for the cost and most importantly, Mom has thrived here. This is our 3^rd assisted living and we are extremely happy with everything here. The previous AL’s were twice as much money, promised incredible extras that they were not able to deliver. We got the runaround whenever we asked simple questions. This place has a nice feel and communication with the staff is straightforward with results. Not the corporate run around, and extras for services we don’t need. We notice because of the size and intimacy, Mom is getting better attention.

My Mom moved to The Inn on the Blvd. in April 2013. After 5 years at her previous assisted living place, she was so depressed, she wouldn’t even come out for meals. So life for her has been just transformed at the IOTB! She eats at the dining room for all 3 meals, really enjoys the company of the other residents and staff and even goes out to meals at restaurants.
IOTB costs less than half of her previous place, has better food and a much better staff. Mom has a spacious studio apartment with it’s own balcony, so she gets lots of fresh air.
The General Manger Tim has been indispensable, as have Shelley the head nurse and Harlene, the nice lady who runs the front end.
I really can’t say enough good things about these fine, caring people who have transformed an elderly lady from a near-​dead shut in to a vibrant, alive and happy person who is now enjoying the finest years of her life.
A heartfelt THANKS! to you all.

I can not say enough great things about Inn on the Blvd!!! My grandmother is so happy there. I would recommend it to anyone who has to make the decision to put a loved one an assisted living.
The staff is amazing and so caring. I am very grateful to them.