The UPS Store

My man MATHEW is awesome and the reason I choose to ship all my packages from this drop location. Customer service is paramount in any business that has as much local competition as a shipping center. I could walk one block in any direction of my house to handle my shipping needs but choose here because of how welcoming and attentive Mathew is when come in. He is super friendly and always engaged me good conversation while he preps my parcel for shipment. Thanks for the great service Mathew. See you soon.

I’m not lying when I say almost time I go to this location I experience service that is quite bad. A while ago I asked if I could get my passport shipped to them, the guy made a comment that they «usually don’t do that, but I will this time but we charge.» If I’m paying you to allow me to get something mailed to you why would you go out of your way to say you don’t normally do it. Then this last time I filled out a form to return my uverse boxes and the guy changed my email because he thought I misspelled it. I told him no, that’s not my email, please cross it out and change it back he wouldn’t! Saying the staff will know what he means. So I crossed it out myself.
The staff never says hi when you walk in or bye when you leave. I don’t mean to be that ranting Unilocaler, I rarely Unilocal.I just had to put this out there.

Matt and his crew rock and keep us customers happy!
Thanks,
Erik

Matt and Hector are really nice! I find most people there to be very accommodating. Only one employee there who I find to be rude and cold, but besides that I love this UPS store!

Never a problem here. Ryan and his Dad run a tight ship. So many people use this store, there are bound to be a few misfits who whine on Unilocal

This place rocks. They take care of everything related to shipping. Affordable prices. Super friendly and efficient service. Two Amazon returns took 3 minutes, including their boxing of the items. No wonder the USPS is bankrupt.

BIG UPS TO UPS
I love coming to this UPS store because of the great service and convenience! Where else can I eat hawaiian food… Then ship my packages to Hawaii. The staff here is super friendly and helpful. They even have stalls dedicated to UPS customers.
Dai-​Chan is across the street. Ramen Jinya is in the plaza over. More than enough reason to kill two stones with one bird.

The service is poor and they charged me $ 20 more than they told me it would be. When I pointed that out, ²⁄₃ people attempting to help me offered to give me my package back instead of correcting their mistake.

Great customer service! They helped me from packing all the way til shipping for a great rate. definitely my new go to shipping spot for my little clothing company

Im fascinated how Brian’s ambition has changed over the years. For the record, I did not confuse this store. Its next to the deli and in the same strip mall as LA Fitness.
I had my box at this store from 2002 – 2006. Perhaps if they had more vision or cared more back then about the quality in service then they would have retained my business. I have no reason to fabricate any review. Im not anonymous, place many reviews on Unilocal.If it isnt appreciated by the owner, then I suggest go to the government to change the first amendment or get out of America. Plain and simple.
Oh and by the way my former box which now belongs to a Richard *** is box # 301. Now your remember me, Brian? Sure you can mail me the $ 20 bucks plus interest for the last 9 years if you like. I think though it cost you more in business so I may just not want it. anymore :-)

Great phone service. Walked in and was greeted and helped immediately. Staff was friendly and courteous. I was in and out in minutes. Thanks Studio city UPS store!

Don’t go here for your shipping needs. I come in to send a flash drive to Vegas. One guy weighs it and tells me it’ll cost $ 3.51. After I fill out the shipping label, another employees offers to stick it in for me — ok, fine, cool. Then he weighs it and tells me the price is $ 2.50. The first employee that weighed my package tried to stop him from telling me the price — fishy fishy! Looks as though they’re trying to price gouge me. I know it’s only a buck, but I’m not wealthy by any means, I’m pretty broke and I could have used that buck.
Don’t go here. There’s another UPS Store just a few miles away. Unilocal it.

The UPS guy was so fast I walked in and out in under 1 minute! Awesome efficient service!

I use them for notary service. Great service quick and easy!

Awesome UPS Store! I cannot recommend this location enough! The service is always excellent. The guys always know who we are and which box belongs to us before we even get to the front counter. They obviously enjoy their work and do a great job. Love these guys. We actually moved to the other side of the hill but have kept this box because of the great service. Both Hector and Matt deserve a raise!

Been using this branch for many years. After several visits to others, I found the staff here to be quick to serve and quick to apologize if there is a wait. I have no idea if they remember me but they greet me as an old friend… That counts!!!

Like most people, I actually dread heading over to UPS or Fed-​ex due to crappy past experience such as long lines, incompetent and rude staff, and overall unpleasantness but I was super happy and lucked out when I had to take care of some stuff for work and this UPS store came in the clutch!!!
Had to return something for XM satellite radio and coincidentally do a notary which I had no idea that UPS actually does but Ryan (The Asian Guy) took care of it for me and shipped out my package in less than 5 mins. Appreciate the efficiency guy. He even faxed me some forms as opposed to me walking next door to Office Depot. THANKS BRO!
Overall, probably the only UPS store I will ever go though since I live on the Westside it will be a stretch. However, if you’re in the area I think it’s definitely worth your while. It seems like it’s a tight run ship over there and I noticed the other employee (Matt) diligently working as well as opposed to other UPS/​Fed Ex stores where the employees are on their phones.
Cheers,
JY

I’v been coming to this location for almost 10 years now for not only my shipping needs, but also for a personal mail box.
The staff has always been on time of their game there and I’v NEVER had a negative experience. I had to ship a very large package one time all the way to NYC and the owner actually gave me a discount because he felt bad for how much the shipping was going to run me for such a large package.
I would highly recommend this location!

Amazing customer service! Always willing to go the extra mile. I work right next door so it is super convenient. The manager is really on top of things & one of the regulars that works all day is always super helpful & nice. They just went out of their way to give me an easier time because I went thru a torturous time at USPS. Go see the guys you can trust here!

This UPS store is extremely helpful and rarely every busy. I’m always in & out in about 5 minutes and my packages always arrive just when I’m told they will.
Everyone is more than helpful & the store is clean!
Awesome service, awesome staff, awesome store!