Lam Richard C MD

Dr. Lam is a very good doctor and I enjoy seeing him However; his staff is the worst I have ever seen They are pushy and rude. They badger you over the phone to divulge your reason for the visit no matter how embarrassed you are or how personal you feel the information is. they do not care if you tell them its personal and want to only speak with the doctor. I just spoke with a Maria and she should be fired. She is rude and unprofessional. I told her I would feel more comfortable talking to Dr. Lam about my medial problems. She tells me that I have to tell her because he is only going to see me for what I tell her. Not true, my insurance pays his bill, he will see me for whatever I tell him he will see me for, not what this idiot Maria tells him. There is one girl, name Brandi, who is the only person who has always been polite and helpful, its a shame she is surrounded by people like Maria. I have has several issues with Maria and have complained about her to Dr. Lam in the past. I have a co-​worker that has had similar experiences with this person.

Dr. Lam is cool; his office staff leaves much to be desired. Just getting your prescriptions called in takes an act of God. It is sad considering he is a good guy.

Dr. Lam and his staff has always been the best! Dr. Lam will give you a referral any time you requested or treat it himself if you prefer. I really appreciate how the staff allows me to take charge of my own health plan. Alex and Sandra are also extremely helpful with difficult insurance policies and company referrals. Natalie in the front office is the sweetest girl I have ever met in my life. She never makes me feel uncomfortable and always returns calls when she says she will. I’m also very comfortable with Veronica the physician’s assistant who helps me with all of my personal feminine needs.
I have never been disappointed with this office and would highly recommend them to anybody considering picking their primary care physician in the area.
I have had chronic problems for nearly 20 years and this is by far the best primary care physician I have ever had!