Orchard Supply Hardware

Ordered a BBQ. Paid at time of order.
It took 4 weeks to come versus 1 week quoted.
When it finally arrived, I could not take it home as they did not have a record of payment. 4 people involved telling me it was my fault and being rude!
2^nd time to pick up took 20mns as they forgot to page the person to bring it.
Worst service ever!

No one could tell me whether they carried the item I was looking for. Was left on hold for a long time.

This Orchard Supply Hardware gets an extra star for being across the street from an actual orchard.

@ Rachel K, The difference in price is 8% not 11.6%
Must be the new Common Core Math.

Pricing at Orchard Supply is not justified. I bought 3 steel round tubes for $ 9.38/each at Lowe’s. Then I needed one more which I got from OSH for $ 10.19. The difference in price seems small when you buy only one piece. But WHY? Why OSH charges 11.6% more for exactly the same product, the same manufacturer?
In old days, when OSH was small, with great customer services and excellent selection of products, I didn’t mind to pay a slightly higher price. Nowadays, there is nothing special about this hardware store. The selection and service is the same or even below Lowe’s or HD’s.
My decision is to boycott OSH as customer unfriendly and an expensive hardware store.

My elderly mom and I went to this OSH after being unsuccessful at the Santa Clara OSH. Wow, what a difference! A very informed, friendly OSH worker named «Johnny Boy» helped my mom so much that she said she will only shop at this OSH now! Please tell «Johnny Boy» thank you for taking such good care of my mom. We WILL be back!

This OSH has just remodeled and it’s awesome! Unlike a Home Depot or lowes which you can never find anyone, their customer service is really good, highly recommended!

I’ve lived in two houses in the past 37 years, and both houses were filled with items from Orchard Supply Hardware. When one of my neighbors passed away a few years ago, and they had an estate sale, all his tools were from Orchard Supply Hardware, which I picked up for pennies on the dollar. Sorry buddy that you had to pass away, but somebody has to take advantage of your demise!
Items are generally more expensive than Home Depot or Lowes, but the customer service is no comparison –far better. Have a question? Walk right up and ask the folks at Orchard, and they will give you an answer, or find someone who knows the answer.
Toilet running –go over to Orchard and buy a toilet kit to refit the entire toilet insides, before your water bill explodes.
Redwood deck looking for a new coat of paint or stain? Now’s the time to get some deck cleaner to strip off the old coat, and apply a new coat. I use one of those aluminum cooking trays as a paint tray, and pick up some cheap rollers at 5 for $ 10, and a few brushes.@ $ 2 each. $ 38 for a gallon of redwood deck stain, but it does the job and now my 400 sq ft backyard redwood deck looks as new as the day I bought the house in 1988 –well almost.
Things have changed a bit over the decades. I purchased an aluminum 33 gallon garbage can from Orchard back in the 1979 for about $ 20, to put out by the curb for garbage pickup –the city didn’t want people putting out the garbage in plastic garbage bags, which 4 legged creatures tore open too often.
Nowadays the city provides specialty designed garbage cans for mechanical pickup –no need for a garbage can anymore.
I had some work done on the house a few years back, and my aluminum garbage can vanished, replaced by a brand new $ 10 rubber garbage can. The contractors apparently took that aluminum garbage can and sold it to a aluminum recycling center for a good price.
Trees overgrown, with limbs growing every where? Go over to Orchard and get some lopping shears or hand saws, along with garden gloves and a 8′ A frame ladder.
Home improvement stores are big business nowadays in the booming housing market. Orchard expanded its current site, and opened up a second store in Sunnyvale, replacing the Safeway at Homestead and Hollenbeck.
This time of the year they have their free 12 month train calendars right at the counter. A couple of years ago, I tried to pick one up at an unmanned counter, without purchasing anything, and the teenage clerk chased me down and almost had me arrested! Got to work on my 40 yard dashes!
Now they are promoting people to become a member of their e-​club, with points per purchase, and rewards for number of points. Not a member, no problem, just use my membership number 8396!
The trees in my front and back yards now have outgrown the hand saws and lopping shears of yesterday. Got an electric hedge trimmer a few months back for $ 30, and just last month picked up a 16″ electric chain saw for $ 50.
Couldn’t figure out how to read the oil gauge on the chain saw, so walked 7 minutes back to the store carrying the chain saw on the street, and some lady was about to call the cops and have me locked up as a terrorist! Hey Trump, look what you caused!

This location is under construction, but still open. I experienced the same friendly and professional service that I’ve experienced at other Orchard locations I’ve visited.

I am writing about this store in Sunnyvale after suffering 5 month of non-​stop construction.
While I do understand the need for improvement and applaud it, I can’t understand the lack of respect that the store and their contractors have shown their neighbors (who are also customers).
While the construction has been at times unbearably noisy, we had tolerated it with the understanding that it was required for them to finish the project. What is unacceptable is them constantly not following city ordinance and working hours and days that are not allowed and when management at the store are being contacted (numerous times), you get what seems like a condescending response that they are doing what they are allowed to do to their knowledge.
This has been an eye opener to how companies just really don’t care about the neighborhoods they are located within and it’s just about their $$$. No thought is put into making sure that your neighbors/​customers are also being taken care off which is the neighborly thing.
I am off to Home depot and Lows but will not be giving you my business as you don’t deserve it.

Normally I would have given this Orchard Supply a 4 star rating. It has a convenient location, and the associates are friendly and knowledgeable.
However, Beware! This evening I was unpleasantly surprised by their return policy. I have been a regular customer at this OSH for over 10 years, and I have rarely returned any item. In the past, if I did return an item, I ALWAYS had a receipt, so there was no issue.
However, this evening, I brought back a kitchen faucet — Brand new, unopened, in perfect condition. OSH continues to carry the faucet, the faucet is currently in stock at the store, and I had purchased it within the last 90 days from OSH. Unfortunately, I had lost the receipt. To my surprise the store REFUSED to take back the faucet, even for a store credit. NO STORE CREDIT — No nothing.
So now, because I happened to lose the receipt (for the first time ever), I have a kitchen faucet that is brand new/​still in box/​never opened — that is a paper weight for me. Disturbing. I even talked to the OSH manager, and no budging — they refused to take back the absolutely brand new faucet that I had purchased there. I only expected a store credit, since I did not have a receipt. But nothing… No refund, no store credit! This despite the fact that I’m a regular patron to that store, I spend alot of money here, and the associates know and recognize me.
Shame on OSH!!! Doing this to a LONG TIME patron. SHAME, SHAME, SHAME! Don’t ever lose your receipt… because returns without a receipt at this OSH are at THEIR discretion. So if you happened to purchase a nice faucet, barbecue, tools, or something else expensive there, and you try to return it still in the box brand new– unused– DON’T lose the receipt. They will likely refuse the return.
WOW!!! I’m seriously considering no longer shopping at this OSH after this experience.

My experience at Orchard Supply was great. William went above and beyond the call of duty when helping me out in the nursery. Not only was he of extreme help, but very kind and is the epitome of outstanding customer service. I plan to come back as much as possible knowing full well the management team led by Jose and all of the other employees are there for me when I need help or suggestions. A+++

Not to sharp.4 people are clueless.

In the middle of a paint project, so I have been in almost everyday. I would love, for once, to have everything to complete a project ready from the beginning.
Corey has been mixing my paint for the last week and he has been very cheerful and helpful. He pointed out good brushes and rollers. I’ve been very happy with the customer service.
Thanks Corey.
It’s usually easy to park and get in and out in a few minutes.
Highly recommend”

I was looking for a coaxial part and Tom knew all about it and directed me to the tools I needed to get the job done.

Looking for fuel containers to travel in remote places it turns OSH has perfectly good ones for under $ 20 for a 5 gallon. They also have 2 gallon ones for a few dollars less. The place is large but not crazy and the employees are pretty helpful. Pretty good if you know theyre carrying something specific you want.

They have a decent selection of items but every time I have gone here the employees have always been very rude to me. Anecdote: the last time I went I asked an employee where something was and he refused to look at me and would only interact with my guy friend. I don’t know what his problem was but that is no way to treat a person when working in customer service.
I will never go back.

Joseph was AMAZING, he listened to my mothers wishes and made it completely painless. He honored her expired coupons and helped her exchange her can of paint. I was not looking forward to going there, but we left happy. Well, we forgot our gift card so we had to come back and then the cashier didn’t know how to do the expired coupon so after she rang us up we had to get it adjusted at the help desk. The ALL HELPED my mother and I.
: D
Thanks!

I saw some terrible reviews for this location, so was hesitant to go and deal with terrible customer service.
I called to see if they had live ladybugs for the garden. They answered quickly, were nice and helpful on the phone, and did indeed have my lady bugs.
We went in on Sunday afternoon, were quickly directed to the ladybugs when asked, were impressed by the nice bright clean store and friendly workers, got our bugs and got out quickly.
The girl at the register was very friendly and helpful, and we also overheard the young man at the register next to us being friendly and helpful to his customers.
So, maybe we got lucky, but we had a fantastic experience with customer service (and everything else) here.

This is a really good OSH. I like the size of the store, the layout is great, and it never seems really packed, as in huge crowds.
I’ve never run into Misfit Ponytail Girl. I almost wish I had, because I’m really not one to take sh*t from people anymore. Anyway, she’s either not here anymore, or has a day off every time I go in?
The garden center is nice. The plants seem to be healthy and thriving (and we’re in the middle of a heat wave at time of writing).
I always enjoy shopping here during the summer months, because the store has a lot of cool patio things for sale.
The cashiers are great. Nice big parking lot too.