Residence Inn Sunnyvale Silicon Valley I

Noisy room next to the 101 freeway, noisy nieghbors. May be better rooms but I booked ahead and they gave me this noisy room. $ 8 a night for parking in a motel like this is ridiculous. They also gave me a handicapped room. Unnecessary and less functional than I wanted as I stayed here for a week on a business trip. The closet rungs were three feet off the floor — difficult to hang up clothes without them hanging on the floor. Several lamps that didn’t work… Spiders in the room, too. Hilton, here I come.

Staff 5 stars. Rooms look nice and are big enough. The Grounds are pleasant. What is not pleasant? Getting up at 5 AM every morning with your upstairs neighbor stomping around for 2 hours, the loudness of them running water 15 times over, and the even louder clunk when it is shut off. I was ready to lose my mind.
Saying I didn’t care if I received a top or bottom room would prove be my greatest regret of the week.
There is also some highway noise, as others have stated, but a constant drone is fine with me, as well as nothing in comparison to the other noises.
The staff went above and beyond in resolving my issue, and is the reason why the overall rating stays high.

We had a wonderful experience. Were upgraded to a townhouse room. Kitchen, 2 floors, and lots of space. Breakfasts are the largest and most diverse I have ever seen (American, Mexican, Japanese choices). The staff was friendly, beds very comfortable, quiet yet convenient location, everything looked like new. We will definitely come again if ever out this way!

The staff was friendly. The room was beautiful. We loved the loft. We got the penthouse, swanky. Nicely decorated. We had guests over for drinks, and it was nice to entertain there. The breakfast was yummy, nice variety of food.
My only complaint would be, the pool is rather small with no jacuzzi.
We would stay here again.

Let me start by saying that the staff here is great. everyone is very courteous, responsive and attentive. the breakfast spread is pretty decent and the pool is nice.
now for the bad.
1. if you’re on the first floor, be prepared to be woken up every time the person above you takes a step on the floor. they don’t have to take heavy steps, just walking normally will sound like they’re jumping up and down.
2. when the person above you takes a shower, it’ll sound louder than if you’re in the shower with them.
3. the A/​C sounds are loud.
4. the place desperately needs a renovation. it’s so dated.
5. i think the room next to mine was empty, so the staff took it as their own to hang out. they would come out and talk on their cell phones in front of my room. i think they’re staff because they had walkie talkie’s and responded to calls from the front desk.
the walls apparently have no supports or insulation to stop sound from coming through. if you’re a light sleeper like myself, it’s torture.
i need to stress that the front desk staff was great. the housekeeping was great. they just really need to renovate this place.
2 MB/​s wifi is free
6 Mb/​s wifi is $ 4.95/day
breakfast is free daily
MTW — 6 — 9:30, they have some free appetizers and drinks in the lobby. kind of nice.

This is a tired property. If you absolutely have to stay here, make sure to get a room as far away from the highway as possible. The road noise is ridiculous.
The rooms are ok in size and the kitchenettes seem to have nice appliances. The carpet and walls are horrid. Why queen sized beds in a one room suite? So many small things that could make this place a little more ok. The spread for the free breakfast was surprisingly good considering how bad everything else is.

Absolutely loved the room! The layout was perfect! I took my kids to stay for 3 days over Christmas here. We checked in Dec. 23, 2014. The check in took literally less then 2 minutes. The younger girl that was working late night on Christmas Eve was great, very eager to help. She deserves acknowledgement for her service, especially considering it was Christmas Eve. The lady at the front desk the next day, Christmas Day, I think she said her name was Norma, was either ignorant, and untrained, or lazy. I asked her for an extra pan as I was cooking xmas dinner. She told me I had to make due with what was in my room as they had no maids there then to get me a pan. I know this is BS because the very nice girl the night before went in the back room and got me one, very quickly without hesitating I may add. People like Norma are what blemish a great business. Other than that everything was perfect!

Everything so far. Nice refrigerator, full size kitchen with oven, microwave oven, dishes, everything… Except they don’t have cookware in the room. I am wondering how am i going to use the kitchen to prepare some food.

I had the displeasure of staying here for consective days. It is outdated and in need of total renovation. Do not bring any issues to the General Manager or Assistant Manager as they will be ignored. Management does not want one infringing upon their busy schedule. It appeared to me that this management team operates on the philosopy that when one checks out the problem is resolved.
My rooom went 14 days without being vacuumed.
Don’t let a free beer or glass of wine during hospitality hours lull you into a false sense of a will managed and clean facility.
I am a loyal Mariott customer and as one who spends between 225 to 275 nights each year in Marriott properties, this is the worse I have ever experienced.

This place is AMAZING! We had to temporarily leave our home due to severe water damage and specifically requested that our insurance put us up in this Residence Inn because we had known others who had great experiences here.
What was originally to be a one-​month stay has turned into three months so far with the hopes of being able to move back into our home in another month. However, if you have to be displaced for any reason, this place is THE place to be! The suite has 2 rooms (one being a loft) with two full bathrooms, a spacious living room (complete with fireplace) and full kitchen. I could not ask for more. This is better than most apartments and has become a very comfortable home-​away-​from-​home for us.
The staff has been amazing and very supportive. During our stay, not only did we have the stress of the situation with our home but we had a sudden death in our family, another dear friend passed away, I had to have surgery, we were involved in 2 weddings, an emergency room visit, my aged father-​in-​law having a severe health crisis and having to be moved to the Bay Area for his care — and numerous other stressful occurrences. The staff was right here to offer support & understanding in any way we needed.
Usually, when we stay in a hotel that allows pets, my daughter and I have terrible allergic reactions. However, whatever they do to disinfect or deodorize the rooms after pets have been here, seems to work wonders because we have had absolutely no problems with this.
Having the use of a computer and printer off the lobby has proven to be very valuable to us as we have needed to be in communication with various contractors and insurance people regarding our situation.
The pool area and exercise room are always keep clean and esthetically pleasing. And, having the laundry room right near our suite is a great convenience.
The cleaning staff has been great, too. They are very respectful and do their best to make sure we are kept happy and comfortable in our surroundings. (And we are learning a little bit of Spanish — which is a real plus.)
Each morning, the staff provides a full breakfast bar — complete with fruit of various kinds, eggs (prepared in two or three ways so one has a choice), at least one meat choice, waffles, rolls, muffins, fruit juices, coffee, and so much more. It’s a great way to begin the day with a healthy meal.
Four nights each week, the staff provides a dinner that is nutritious and filling. My husband likes this. I am not able to partake as I am on a very restrictive diet but for others who can eat anything, this is perfect as well as a money-​saver since it means not having to cook or go out to a restaurant.
In short — we feel «at home» in this wonderful place and feel very blessed to have been able to stay here.
My husband, daughter and I would HIGHLY recommend this Residence Inn for any of your hotel needs.

We stayed here last weekend and I have to say that the suite was like a little condo. Two full baths, kitchen, comfy couch, THREE TVs, we were a happy family until… The stench of cigarette smoke came in.
We asked for a nonsmoking suite, and we were directly above the designated smoking area. And apparently people like to smoke all night long. The room was beautiful and spacious, the smell was AWFUL! We were all tired and I wasn’t in the mood to call the front desk and complain. But if you stay there and you’re not craving tar/​nicotine/​ashtrays, ask not to be by the outdoor smoke fest.
Another reason why they get three stars, she (front desk) told us the wrong room number when we checked in. So inconvenient when you just want to go to bed. All you have to do is give us a key card and tell us where to go, and you messed that up, really?!
The continental breakfast is a pretty good spread, but there is not enough seating, and the line for the SINGLE waffle iron was 8 – 10 people deep at all times.
Another bonus was that the little duck pond outside was really cute and a great time killer for kids digesting their breakfasts.
There is a slight scent of sewage in the air, I don’t know if it’s the pond or what… But I would probably choose to stay at a different Residence Inn next time.

We stayed here with a certificate for a level 1 – 4 and points. This hotel was a category 4. I was very disappointed, even for a cat 4.
I should preface my review that the service was excellent. When the staff knew we had an issue, they offered to switch rooms and move our baggage for us. The front desk staff was nice and accommodating.
Our first room smelled like burnt popcorn. I sprayed febreze and lit a candle but it didn’t help. We were too tired to say anything so we stayed the first night in that room. The smell was still there in the morning — bad. So they moved us to a different room. Speaking of smells, the lobby had a horrible smell in all three times that I went in. I am sensitive to smells but can tolerate it. But the smells at this hotel were just not good.
The rooms were nice, however, they allow smoking in the public areas of the hotel and so everywhere smells of smoke. And not just were people were actually smoking. It seems like there are fewer and fewer people who smoke in public but I think that this hotel had a high concentration of smokers because you could smell the smoke all over.
Today we had the free breakfast. I have had this buffet at many Residence Inn properties but this was very disappointing. We got there just before 10, one hour before they closed it, and they were out of everything, like they were closing at 10, instead of 11. No fruit, no plates because the dishwasher was broken, no yogurt, no utensils, no toast, very little oatmeal, no toppings, butter was missing and the waffle batter was out. On top of that, there were employees gathered around the food, helping themselves and talking loud in Spanish and lingering in front of the food. There was one very kind employee, who helped and made me a waffle and got us bananas and yogurt. I wish I got her name.
I do not think we will stay at this property again. Very disappointing.

You get what you pay for: a bit dated, but generously-​sized, no-​thrills kind of hotel. Parking is free and there’s free wine in the evening and free breakfast in the morning. There’s nothing wrong with this place but I wouldn’t stay there again if I had better options.

got a studio room, stocked the fridge with liquid spirits and some grub and enjoyed a good weekend. went to a convention here and got this studio room for something different and I really liked having the kitchenette feature.
the breakfast buffet is just awsome, you almost have to go back for more because they have so much varieties of food and drinks. I heard they also have a dinner feature here as well, but I was not here to check this out.

This place is incredible for a corporate long-​term stay or as a place to consider when you need a hotel for several weeks (or months) while they are rebuilding your house.
It doesn’t get better than this facility and staff.
Sure, you can read about what a Residence Inn offers «Anywhere, USA», but what sets this place off is THE INCREDIBLE STAFF.
From the AGM, Tianna to the Operations Manager, Jennifer… you feel comfortable the moment you arrive. And if there is anything amiss or anything you need — they want to know!
Front Desk staff with Ian, Stephanie, Jennifer, Ramon, Martha, JR and others just simply do what it takes to make your visit all the more friendly and work to understand your interests and needs. They have a great sense of humour and are just fantastic individuals.
And, the hot breakfast in the morning is really quite incredible! The food quality is excellent. The variety is amazing. and if one gets a little creative after 2 – 3 weeks, you can work to combine some of the items in ways you never would have considered otherwise. All this while reading the local — national — WSJ over breakfast and watching the morning news on a big screen! How good is that? Plus, the Breakfast staff is incredible with the preparation of the food, keeping it refreshed, and even bussing whatever dirty plates you have or asking if you would like a refresh on your coffee or juice. I have been to my share of «breakfast included with stay» hotels, and even the best don’t take care of me like this.
Similarly, this location offers a «light dinner» M-​Th evenings with Beer and Wine. The light dinner is dinner. Make no bones about it. Sure, it’s not Prime Rib every night, but the food is filling and the atmosphere is fun.
This past week when I was there, they celebrated Chinese New Year, Fat Tuesday — Mardi Gras and Valentine’s Day with great decorations and fanfare. It was great to experience this when one is away from home. And, by definition, every guest was away from home!
Hot Coffee — tea, fresh fruit and fresh baked cookies can be found in the lobby. The coffee is excellent and if you’re not a coffee drinker, there are a variety of quality teas! No bags of Lipton here!
And for those that need to print something out, they provide a couple of computers with a laser printer. Perfect for those hardcopies when one isn’t at the office. Be real, no one travels with a printer, and having this laser printer available around the clock has saved me time and allowed me to review things on paper, print maps, etc. I actually found myself working on the computers adjoining the front lobby more than I thought. The large screens were great for working spreadsheets… versus my 15 inch or so screen on my laptop in my room.
The pool was warm and wonderful.
The housekeeping staff came by daily to not only do the beds and towels, but to replenish the coffee, microwave popcorn, dishwashing-​dishwasher soaps that one used. Yeah, microwave popcorn every night !!
In the time I spent there, it was a little like a home away from home.
Comfortable and friendly comes to mind when I think of this location.
Highly recommend if you have friends or relatives in the area over a weekend. The prices are highly competive with local hotels. The rooms are larger and more comfortable. Your car is parked pretty much just outside your room.
And, they get a hot breakfast too!
This place is incredible. And I have traveled and stayed «everywhere» in the US at hotels across the US.
It takes quite a bit for me to say this, but if I had to stay for more than 4 days in a «hotel» — I would simply skip the hotel and come right to this place.
Book early though. This place is like at 100% occupany during the weekdays, but a killer deal for a giant 2-​level suite for about $ 100 or so on the Fri and Sat nights.
Heck, if you bring a good sized family, you can subsidize hald the price of the room by feeding the family the free breakfast downstairs!
Perfect for that weekend Great America Park getaway with the family or friends.
I highly recommend!

I used to live here when we had a fire at our Daly City house years ago while my old employer was in San Jose. There is nothing like coming home to a cleaned house with fresh sheets and towels everyday.
The service was always on point never had a complaint. The facility had a basketball court so the kids enjoyed learning and practicing on the plastic floor sport court. Taught a couple of youngsters the game here as a matter of fact.
Free continental breakfast and paper was great plus we had a wood burning fireplace!
The shallow pool and hot tub areas were great too. Loved my 10 minute commute!
I stay at Residence Inn from time to time when I travel but not as frequently as I used to.
Did not have any issues with staff or other people while we lived here for a few months.
Come to think of it when I was single this was one of my favorite spots beats driving home to Daly City… ;-)
I like Marriott in general.
DMF 2÷5÷2013

Really great place for long term stay. Stayed here for 5 weeks in studio. Very professional front desk.

Free breakfast. Hospitality hour in the evening with free dinner beer and wine. Updated rooms with appliances and dishes. Great staff.
The rooms are clean and large!

Excellent!
Full breakfast, eggs, bacon, whole wheat bagels, fruit.
Social hour food was a full dinner! Free!
Salad bar, past, sauces, meatballs, garlic bread.
Clean rooms.
Loft suites are great for families with kids.

The rooms have all undergone some renovations to be more modern. New TV“s, furniture, linens, and a coat of paint. A welcomed change.
Amy is no longer there, having been promoted to another hotel. But Jen is fantastic for the evening/​weekend crew.
The lobby is also being updated too.