Harmony at Surprise

DO NOT RENT FROM THIS PLACE.
So a friend and I rented a two bedroom two bathroom apartment from here two years ago. I had just moved to Arizona from California (as did she) and we were looking for something that fit her husband’s and my budget since she wasn’t working. Her husband was a truck driver and could not be there when we signed the lease but was only home a week out of the month because of work so technically he lived in his trailor. She was hardly ever home because she went on the road with him and I worked fourty hours a week so I was realistically only home 3 days a week.
Now to the infuriating part. So the last rent check was turned in when our lease was up and come to find out in their letter, with extremely fine print, they say you have to write a letter letting the office know you will not be renewing your lease if not you’re lease will be automatically renewed on a month to month price which is basically double what you originally payed for rent which is absurd. It was paid nonetheless so we could get out of this awful place. So that was back in June or July. Now fast forward to a few days ago, I checked my credit report and I had a 767 $ charge that went to collections from this establishment and had NO idea why.
I called the office on Monday and spoke to a god awful excuse for a human being which just so happened to be the manager, as it has been stated in previous posts, that office is a joke. Run by a man who is extremely unprofessional, rude, and is clearly only brave while he’s hiding behind a phone. Anyways I spoke to Steve whatever his name is and to let me know what I was charged for he needed tp verify my information, social security, first and last name and date of birth, THEN my forwarding address. Which was not mine. He verified that my forwarding address was wrong and I let him know that he had ny email and phone number and at any point in time could have contacted me about these charges before it had began to effect my credit. Now when we get down to what the charges were for:
1. Replacement of the entire carpet.
Which he could not provide me with photo proof was damaged in the first place.
He disregarded the fact that we paid THE SAME COMPANY THEY REFER FOR SERVICES to come and clean the carpet and fix anything that was damaged and said that the company didn’t do it properly
But demanded photos of the carpet the day we moved out to prove it wasn’t damaged.
We were only there for a year, when we moved in the carpet was brand new he even says it had up to 5 years of life.
So how can three people who were hardly ever home destroy a carpet in that little of time?
THEY’RE SCAM ARTISTS
This is why the deposit is so low so they can take advantage of you at the end.
2. 2 – 3 Blinds that needed to be replaced.
At the point in time you move in they have you fill out a sheet stating what is already damaged in the apartment. We notated the damaged blinds AND we put in a request for maintenance to come out and change them which they never did.
Which would have been in our file had he even bothered to look up.
They don’t care they just want money.
3. Paiting and other miscellaneous fees.
Which he couldn’t tell me what specific things were damaged.
There are other apartments in the area that are a bit more expensive but I’m sure are far better than this pathetic establishment. Don’t waste your time or your money.

Save for self from the hassle. just turned in my last rent check this month for this place… front office is a joke, multiple managers in the 15 month me and my fiancé stayed here. We had our house sprayed for roaches multiple and nothing worked. they offered a bombing for the apartment but only on Wednesdays. I think there should be more flexibility for that. Hmmm what else, also asked for a weather strip to be replaced on the front doors… its been 6 months and still hasnt been fixed. Our apartment was nothing like the model, it was dirty, cabinet doors not seated correctly, paint bubbling next to shower… kick plates to cabinets torn up, oven not clean… the community has alot of kids with alot of irresponsible ‘parents’ letting there kids roam free in the streets unsupervised, pool parties 30 – 40 people deep for one family, gym is a joke… dumpsters ALWAYS over flowing with trash… if you wanna live in a central Phoenix apartment complex in surprise this is the place to go.

Bugs! We have had multiple issues with cockroaches. So disgusting. We call the office, they come spray. Nothing changes.
The day we moved in the apartment that had «just been cleaned» was filthy. I actually had to pay our movers to wait while I cleaned the place.
We contacted the office within a week of moving in of issues. Was told they would be fixed right away. A year later have still never had them fixed.
Our toilet was leaking a brown liquid from the bottom of the bowl. It took 3 complaints to have someone come look then took them another 2 weeks to actually fix it.
We did not renew our lease and are happy to be leaving!

Pictures of the place are very deceiving. One of our biggest things we wanted moving here from across the country was a gated community so my wife felt safe. Gates are open all day and weekends only close from 7pm to 5am. The bathroom from the pool seams to be locked more than not. We have to walk all the way around the office to use it. We are allowed 2 cars but only one clicker to gates if we want another it cost us $ 75. The dog park is actually a drainage ditch. Other than these issues place is nice to live it.

This place is very deceiving. At first the apartment was very nice but in the four months my fiancé and I have lived here, we have had more problems than we ever had in years of renting other places.
Downsides:
There is basically no fitness room.
There are no rules in the complex enforced as far as in the pool area and around the complex.
Children run around the entire complex and play in the street with no supervision and management does nothing about it.
Three months into our lease, we started noticing bugs EVERYWHERE in our apartment. We had our apartment sprayed multiple times and our apartment is always spotless.
Every time you call the front office of the complex, no one ever answers the phone.
And as for the quality of the apartment, we pay way too much for this place.
We came from an apartment complex across the street and paid more and we are definitely going back because it is actually worth what we pay over there. We will not resign our lease after it is up. We do not recommend this place at all. Go across the street to Stadium Village or La Borgata, WAY BETTER!

Really nice apartments, very roomy and quiet. The only problem I have is the loud air conditioners by the windows. I live downstairs and they’re so loud I can’t even think. I do like to occasionally leave my windows open at night to get fresh air while I sleep, but the air conditioners sound like they’re in the room with me. Other than that, I love it here!

At first the apartments were really nice. There wasn’t any trouble. (At least I didn’t see it.) As the years passed I noticed a change in the quality of the apartments. In my opinion and rules were not being enforced after awhile. People that (I think) lived there would basically shut down the pool for their own entertainment like birthday parties and would be out there drinking and fighting. The last straw though, was when we had a couple of new tenants move in near us and our apartment was infested with bed bugs. When we let management know about it they had some guy come out and spray which helped but then they wanted us to pay for it out of OUR POCKET because «we left a bag opened» and the manager claimed that «Bed bugs don’t travel through the walls.» And blamed the entire infestation on us! Saying because the previous tenants that «lived there didn’t have bed bugs» so it had to been us who brought them in. Um, yeah because we lived with bed bugs the entire 3 YEARS that we were there!!! I was by all means willing to pay for the other damage that we had done but to pay for the bed bug spraying?! I even called multiple pest control businesses and they all told me what I already knew about bed bugs but I guess according to management isn’t true. I’m glad I’m done with this place and I wouldn’t recommend this place to anyone!