Residence Inn Phoenix NW/Surprise

Kind of your standard Residence Inn. Clean, comfortable, and 24 hour fitness center. Complimentary b-​fast and great customer service. Only complaint is the AC is loud in the room. Plenty of parking.

We loved staying here for a week. The staff here treated us like VIP from the moment we walked in the door until we checked out. Everything was taken care of with a genuine smile from dry cleaning, letting our drunken (polite and quiet) friends stumble by and crash on our couch, to even cooking two full sized, store brought pizzas for us because someone didn’t realize we didn’t have an oven in our room-​)
Replay of the bachelorette party after getting back to the hotel:
Me slurring: «Who’s hungry?»
My drunken friends throw their hands up and cheer
Me opening the freezer: «We got frozen pizza!» *as I look around and notice there’s no oven
«Can we cook it in the microwave?»
(Worse things have been done, right?)
I paraded myself down to the lobby, asked the nice lady working the night shift if she could possibly help these starving children and within minutes she was back with a tray of two fully cooked, delicious pizzas. Now that’s some amazing service if you ask me;-0
The room itself was spacious and the king sized bed was comfortable enough for a princess, her prince and their little dog. There was a living room area attached (I did wish there was a door to separate the bedroom), a pull out couch, small dining area and a kitchenette with a dishwasher, microwave and full sized refrigerator.
Our furry friend stayed with us and the hotel was very pet friendly with a small, sunken grassy park across the parking lot where you could walk your dog daily. I preferred the dog park about half a mile away because the little park was not fenced in, but they did provide poop baggies in the park and around the hotel property for your four-​pawed bud.
Other fun extras were the complimentary full breakfast, the 24 hour little store that provided us with snacks, wine (decently priced $ 10 – 15) and beer (overpriced at $ 7 per bottle) at all hours of the night, the fire pit with comfortable couch seating where you can have your complimentary Mon-​Wed dinner and drinks outside, as well as the spacious pool and basketball court.
Highly recommend this hotel for the VIP service they provide to all their guests.

We visit this area of Surprise a few times a year and love staying at this particular hotel. Excellent location with EVERYTHING you could ever need close by (shopping, restaurants, drugstores, gas…). This Marriott property is fantastic, clean, quiet, comfortable and the breakfast is very good with many options (eggs, waffles, oatmeal, cereals, fruit, yogurt, juices…). The staff is excellent and extremely friendly and helpful. What else could you want from a hotel, especially a Marriott property!!!

just wanted to add my 2 cents to already excellent reviews.
I wound up staying here for a few days in april due to my mom being in ICU/​hospice and then her passing. could not ask for an «easier» hotel to stay in.
having the kitchen was wonderful, the slip to order food to stock your kitchen (didn’t use, but very nice to have if needed), great room, hot breakfast, place to use the laptop w/​plugs everywhere. also, the staff was friendly all the way around.
job well done guys… thanks again.

I stayed here for 4 nights on a business trip with 2 other colleagues. After calling the hotel and speaking to the properly manager Dawn, we received an appreciated group discount. All of the front desk staff were wonderful. Olivia, whom I initially spoke to when booking, was outstanding. In fact, all of Dawn’s staff were exemplary in every way.
The free breakfast bar was wonderful and was changed daily, a very pleasant surprise. You make them waffles were great as was the french toast, biscuits and gravy and Eggs Benedict on alternating days.
This is a well maintained property with very clean rooms and spotless kitchens. I highly recommend it to anyone in the Surprise areas whether it be for a weekend or an extended stay.
Good job Marriott Residence Inn Surprise, Az staff!
Cliff C. Spring Hill, Florida

I stayed here with my wife this past weekend. We chose this hotel over a handful of cheaper hotels closer to where we needed to be based on the reviews here alone– this hotel did not disappoint.
This Residence Inn is a block away from the Rangers and Royals’ spring training camp.
We stayed in a studio suite. The décor of the room is very modern/​hip. The queen size bed was extremely comfortable. The shower had great water pressure. The room was spacious – it had a big couch (which I’m sure someone else could sleep on if you have more than two people in your party) and a small dinning table with two chairs. The kitchenette had a stove, a full-​sized fridge and cups/​plates for you to use.
The free breakfast includes your typical continental breakfast items plus eggs, sausage, red-​skinned potatoes, and biscuits with its pretty awesome sausage gravy. The breakfast also includes a DIY waffle station. There are more than enough tables in the eating area for you to eat breakfast. Even the chairs were super comfortable.
I was glad with my decision to stay here this weekend and would definitely come back and stay here in the future.

We have been here for two weeks now and I do not have a single negative thing to say about this hotel.
It’s always SPOTLESS and the staff is always going above and beyond to make us comfortable. The rooms are huge and reasonably priced. Breakfast is always hot and there is a lot to choose from. On Monday, Tuesday, and Wednesday’s they serve dinner and cocktails down in the lobby.
Even though there isn’t a whole lot of things to do in the town of Surprise, we are in a good location close to restaurants, the library, an awesome playground/​and of course spring training fields.
I really love that they allow pets. We didn’t bring our dog this time, but they have a dog park/​run on property. Will definitely return and recommend this place. Big thanks to Nala for always being so helpful and turning on cartoons for my little one in the breakfast area :)

We had our family block of rooms here for our wedding just over a week ago and the service was outstanding! They held and passed out our gift bags with no issues, we’re so kind to all of our guests. Invited my husband and I to have breakfast with our family at the hotel on check out day. They treated us as though this was a five star resort! I definitely recommend having all out of town guests to stay here!

This hotel is amazing. From the beds to the staff I can’t say enough nice things! Will be staying again!

Very nice place. people are all very polite and helpful. Nice pool and fitness area. Laundry room is very nice and reasonably priced as well. The evening social hours are an added bonus! spotlessly clean and always someone cleaning somewhere, nice to see! wonderful place will definitely try to return, Love Marriott properties!

Had a GREAT ROOM, super clean, quiet — Nice breakfast… see you again !

Wow. Was there an error in my bill? Did I really pay less here than I paid in Tonopah two nights ago? Yes, I did. I’m fairly convinced I wasn’t dreaming.
Was it perfect? This is where I say «no,» right? Yeah, I think it might have been perfect. I can’t think of a single thing that went wrong. I may be forgetting something, but if there was anything, it was small.
The staff was a bit too professional, if that makes sense. The room was big, well designed and well stocked. I felt bad staying here just one night as I realize they are catering to those that are staying longer, but if they’re going to allow it, I’m going to choose a place like this any day.
I can’t imagine why I’d need to stay in Surprise again, but if I do I’ll be staying here.

Very nice hotel — new and clean. Friendly front desk and housekeeping staff. Good breakfast. No eating places with in walking distance but lots of restaurants with in a mile.

I love me some Residence Inn, and stay at them on just about every business and personal trip I take that requires a hotel.
This Residence Inn has a great front desk, and fantastic room service. The rooms are impeccable.
My only negatives:
— Not much in the form of food nearby.
— The food service woman on 1÷16÷12 was a snippy witch. They ran out of hamburgers 45 minutes before they stopped serving, and when I asked (a second time) when they were going to bring more burgers out, I got a short, impolite response. I’m a pretty patient person but I really wanted to give her an earful, epithets and all. After a long day on a job, and a 6 hour drive to do the job, I was in the mood for a burger, tired, hungry, and had a headache and didn’t need some crappy miserable woman giving me attitude. If I were her manager I’d have effin’ fired her on the spot if I heard her talking to a customer like that.
There. I’m done. Other than the burger bit#&, this place was great!

What a great hotel. Was here on business for several days and loved my room. Very clean and nice. The kitchen had stainless steel appliances and granite counter tops. Staff was very friendly and helpful. Love the free breakfast and the manager’s social/​meal every weekday evening was nice too. I will definitely stay again when in this area.

This is a fairly new property. The décor is modern with comfortable and spacious guest rooms and public areas. Breakfast is included in the room rate at this time. It seems that they’ve added a few hot selections (eggs/​sausage patties/​potatoes) to the cereal and waffles offered and reviewed by Justin M.
A full kitchen with a full size refrigerator, 2 burner cook-​top, dishwasher, microwave and dishes in guest rooms would be very convenient for an extended stay.
The pool and spa are a nice size and cleaned everyday. All areas of this property are cleaned and maintained daily. The staff is outstanding on every level from reservations made with Jose, the personable and friendly front desk contact «Olivia», to maintenance and the kitchen. «Cynthia» orchestrates the breakfast buffet and dinners (on Tue, Wed & Th) and does an outstanding job! Her top priority is guest satisfaction — her expertise is well known among guests (spread by word-​of-​mouth!!!).
I noticed a seminar going on in a room just off of the main lobby. There is a large screen TV in the lobby and lots of comfortable seating options, including a couple of recliners with team logos for the teams that spend «Spring Training» here and practice at the field across the street.
Two guest computers are located in the lobby area near the elevators. FREE wifi is available in guest rooms.
Close to Bell Road which is full of shopping and dining opportunities. The hotel parking is safe and well lit.
I stayed here for a family reunion in the area. I would stay again without hesitation.

We stayed here while in Surprise to watch the Royals at spring training. Our room was very nice with stainless steel appliances. Breakfast wasn’t tremendous, but was ok and saved us time and money going somewhere else. There is a waffle maker, a variety of cereals, muffins, and fruit. The hotel pool area is nice as well and features a small basketball court.
The hotel is located within a short walk of Surprise Stadium, so it is very convenient for Royals or Rangers fans. It is also conveniently located near Bell Road, which has a Target and nearly every type of restaurant available within a short drive.