Windmill Suites in Surprise

This Memorial Day weekend I was in town to visit my sister and my family and I decided to stay here at Windmill Inn & Suites because they provide low prices (~$ 80) and are pet friendly.
The front lobby is small and cute with a few tables for the free breakfast that they provide. I was helped by a young man named Ian who was the nicest dude I’ve ever met! he was so so so helpful and kind.
Once we got to our room, I immediately noticed the strong odor (which I assumed is because it was a pet room). the room was nice and looked because it was a suite and had a tiny lil kitchen with a microwave, coffee maker, and mini fridge. the furniture was a bit outdated but it was all cool because the furniture itself was clean.
2 PROBLEMS:
–the sheets weren’t cleaned well. some bed crumbs… had to ask to get for extras
–THE A/​C BEGAN TO LEAK!
because the AC was leaking, we mentioned it to the front desk who brought a maintenance guy to our room. soon after he left we got a call saying we needed to move rooms.
though it was an inconvenience, the room was just around the corner and smelled better lol.
on the first morning I stayed, I decided to check out their gym which was really just a normal suite with a clear door and a treadmill and bike in the area where a bed would be. I sufficed because im not a huge gym rat but more would’ve been cool.
afterwards I checked out the breakfast, which was quite good! there was a waffle maker, yogurt, hard boiled eggs, cereal, bread, eggs, sausage/​bacon (depends on the day) and some biscuits and gravy. no complaints :)
I also checked out the pool, which was pretty nice except there were some dudes hanging around the side while their kids were swimming and they had open containers of alcohol which the rules outside specifically say are not allowed. I usually don’t mind but I was just a bit uncomfortable being in my bikini around them. maybe that’s just me though.
overall, my stay was decent. I had run into problems that would’ve been nice to avoid but I wasn’t too mad about it. 3 stars.

Older and spacious. Quiet room, good water pressure and lots of towels and pillows. Comfortable bed. Great staff. Always helpful and friendly. We stayed 3 days. Very satisfied.

I always experience excellent customer service at the front desk. On a recent visit, the thermostat in my room was not working. I was offered a room with no view — I declined. So, no heat in the winter. Luckily, it wasn’t too cold and the experience reminded me of a camping trip. I did appreciate the good folks at the front desk hooking me up with a discount on the room. On this visit, I also noticed some mildew around the window in the bedroom and in the bathroom along the tile baseboard. The carpets look a little wrinkled up. The guest rooms at this property could use a make over. Even with the need for updating, the prices are similar to other newer properties in the area. I do like the location, not liking the drab guest rooms. This was room 325. FYI, staying on the 3^rd floor, you hear the helicopters flying over to the local hospital.

We often stay here when visiting my grandparents. The rooms are nice and the breakfast in the morning is pretty good. The pool and hot tub outside are alright, though they had a lot of bees one summer. There’s a few fast food places and a restaurant in walking distance, among with an awesome 99 cent store with groceries. The staff are great and super helpful.

This is the worst hotel I have ever stayed at, every morning when me and my wife would go eat breakfast we were watched like a hawk treated like homeless people and when we complained to staff we were told to deal with it… so we left and went to a different hotel we love our new hotel””“BEWARE DON’T STAY HERE”””

The lobby is very nice and gives a false impression of where we were sent. We drove around the back of the hotel, walked in to the building and our children (7, 9, 11) immediately said, «It’s scary». All I could think was, «redrum» and wanted to run. I took a deep breath and got on the elevator that hardly had room for all 5 of us and held my breath until it reached our floor. We were guaranteed at check in that our room was attached to our children’s separate room — at their age, it is NOT okay for it not to be. We walked in our room and immediately noticed there was no door connecting the two rooms, picked up the phone and called the front desk. We were told there was no guarantee, even though the young woman stated very clearly at check in — 5 minutes prior to this — the rooms were connected. We said we needed to leave and find a hotel that could accommodate our needs and give us what they said they were giving us. We were told we would be charged for the night because we had been in the room. For TWO minutes. Not only will I never stay at this windmill … I wouldn’t consider another one because of our experience here. I am appalled at the behavior of the manager — who would not even speak to me at the desk when getting my refund for the three additional nights we had paid for.

Today is our last day here at the Windmill Suites and it has been wonderful. The rooms are very clean and the beds are super comfortable. Their employees are very nice and accommodating. My husband and I will definitely be coming back for our next visit.

We had a great time at Windmill and would highly recommend it.
With in-​laws in Sun City, it is located in a central location. We got two rooms, one for my wife and I and one for our three kids (11, 13, 18). It is def on the lower end of the «suite» brands, but it was fine for what we needed, a little bigger space four our three kids to have their own room.
Again, for what we paid, we were not expecting a four star breakfast or amenities, so as long as expectations are set realistically, Windmill will not disappoint.
Would get five stars, but the cleaning product smell was a little strong when we arrived and I think they should upgrade their TV sets to flats, but other than that, no complaints.
Most importantly, would we return again? — Yes.

Had a private sleeping room with a very comfy bed, and a kitchen area. Even a continental breakfast. staff was wonderful. Couldn’t be happier with our stay here!

I was moved into this hotel when we had problems with another hotel owned by the same company. Although this is an older hotel, it was great. The room has a separate bedroom and kitchen area which was nice. The desk clerk was very nice as she had all my paperwork and keys ready when my family arrived. The included breakfast is always a plus and there was plenty of parking near our room. The pool was nice for the kids, but the best part for them was the large lake in front of the hotel. We went to feed the ducks and ended up feeding the huge fish that would literally come out of the water and eat out of my kids’ hands.
We were in the area for a Cardinals game and this hotel was a short 10 minute drive from the stadium. If I’m in the area again, I would stay here again.

I wanted to give this place a 5 stars but I will need to knock off a star for the front desk. My husband and I arrived last Thursday for a USTA tennis tournament so basically this place was our home away from home until we left on Sunday. We were not impressed with the front desk when we arrived. Whatever happened to a nice friendly and welcome greeting and smile. The young lady who checked us in was not what I would call a friendly person. She was just business as usual and referred to me as mam and everyone knows that Californians does not like to be called mam or sir. I think my disappointment with the front desk was due to our reception at the Best Western in California city a few days earlier where we were greeted with the most friendliest staff. As our days progressed at the Windmill, the front desk folks got a lot better. Sorry I don’t know the names but there was a guy and an older lady who were very nice and I almost changed my rating to a 5 stars but I figured first impression was the key. Enough about the front desk so let’s see what we really liked about this hotel. It was a fairly huge hotel with plenty of rooms which were nice and clean. They had televisions in the living room and in the bedroom. One other thing this hotel needs to do is ditch those old Television sets and replaced with flat screen and HD tv’s. There were no guides on the tv so it was difficult for us to see what was on. Since we were not there to watch tv I decided to let it slide.
The elevator came pretty quickly even though we did not use it that often. The morning breakfast was ok. The hot tub was nice and so was the swimming pool. Would I stay at this hotel again? I probably would but not 100% sure.

I was recently here for an extended weekend for my sisters wedding. We decided on staying at the Windmill because it was some what close to the wedding venue but also it had really great reviews and people seemed to enjoy this place.
We drove at night so it was a little tough seeing the hotel off the road. They have an itty bitty sign that is barely lit up. Upon walking in you kind of get that dated elderly home feeling but whatever, it was 1 am and all I wanted to do is check in and sleep.
Our room was very spacious with a living area, a small tiny kitchen like area with a mini sink, microwave and coffee maker. The bathroom was decent size with very good water pressure. We had two sinks. One in the inside of the bathroom and one on the outside vanity area. The bedroom was closed off from the living area for added privacy. The bed was incredibly soft and comfortable. I slept like a baby the entire time I was here.
The hotel provided breakfast every morning in the lobby which consisted of scrambled eggs or omelets, bacon and sausage. waffles, cereal, pastries, biscuits, gravy, toast, egg muffins, fruit, juice, milk, water, coffee, tea. It was very good and nice to have a decent breakfast as opposed to going out to eat. Every evening they would also put out warm cookies! I never turn down a cookie… or two.
The overall comfort of the hotel was excellent. I did not care about anything else except the comfort and this hotel met my expectations. I was happy with the room and I was happy with the service and I was happy with the breakfast. I did not care for the dated décor and elderly feel because if I did I would have stayed at the Clarendon.
If I am ever in this area again I would definitely stay at the Windmill because the 5 days I was there I was very happy.

I would Never stay here again. Had an early morning so I turned in at 10:30PM. At 1:30AM I was still awake as a Korean baseball team was wide awake and were singing and having a good time. I switched rooms at 1:45AM and got to sleep at 2:30 and was up at. 6:30AM. The Manager offered me a $ 13 credit… Really…$ 13 dollars. Another example of Penny Smart and Pound Foolish.
BTW, the Manager is obviously a joke as I was told he would follow up with me, but that never happened.

This was a great place to stay when I was in town for my grandmother’s birthday. The whole family stayed there. The pool was amazing and the free breakfast they served was really good.
The rooms were huge and the bed was very comfortable.

Great value! Comfortable & clean rooms & bed. Did not like that thermostat is set to go no lower than 70, room still felt stuffy even with fan on. Breakfast buffet is very good, even included waffle irons to pour your own!
It IS an older hotel and by no means luxurious, but overall a pleasant stay.

Mara the Banquet room manager is awesome, unfortunately for me she quit and the person filling in before the new person starts is not nice at all… In fact she called me with an attitude ready to start an argument. No more banquets will be scheduled after these are completed :(thanks Jenny

When I first contacted the Windmill Inn, the receptionist was friendly and helpful at getting me a great room at a reasonable rate. As someone who always travels with my pets, I LOVE when hotels are pet friendly and offer complimentary pet accommodations. At the Windmill in, they also have a designated pet friendly section of the hotel, so all of your hotel neighbors are pet people too! No anxiety about your dog barking or bothering other pet-​free guests, and quick access to the outdoors as the pet rooms are on the first floor. They even gave us a cute bag of dog treats along with our chocolate-​chip cookies at check-​in. :)
There is also a beautiful, grassy courtyard, with a pond that is full of koi, turtles, and cute ducks! The pool is in the center of this courtyard and is warm, well maintained, and handicap accessible.
I thoroughly enjoyed my stay, and will definitely return the next time I’m in the area.

Our kind of place! Totally reasonably-​priced, for starters. Not only that, while we were standing at the front desk checking in to the hotel, I checked myself in on the Unilocal app (it’s a social media thing if you aren’t familiar with it) and was offered a check in special of 10% off our entire stay, which they applied to our bill right then and there!
Our first night in we heard some pretty repetitive knocking sounds in the walls. I called the front desk to bring it to their attention. The next day we received a call from the GM, who told me they had flushed the pipes, and indeed, it was much better for the remainder of our stay. These guys offer great customer service – the CEOs direct phone number is posted in every room, for God’s sakes. How great is that!
I have never been in a comfier bed. Sheets were crisp and pristine, countless pillows, and we wanted to take the mattress home it was wonderful – we slept great! Pretty quiet overall. Love, love, love the suite set-​up, so much room it’s luxurious. Nice touch, the granite counter tops in the mini-​kitchen! The kitchen kit is very thoughtful, real dishes, silverware, salt and pepper shakers and dish soap and even a sponge. Enjoyed the eggs and crispy bacon at breakfast every morning. Coffee & hot water with real cream available all day. Did I mention immaculately clean? Free WiFi! Pool got a little noisy here and there, but in a good way – families, people having a good time. We were not bothered by the enormous tube TVs or the kinda dated décor. I have paid ludicrous prices for tiny noisy rooms at extremely updated hotels plenty of times and I don’t need it. This is the kind of place I would stay at all the time if I could. Highly recommend!

The stellar reviews are justified:
I stayed here for four nights with my mother who unfortunately snores like freight train. We booked a suite as it’s impossible for me to get any shut-​eye if I stay in the same room as her. The plan was for my mom to take the bedroom, while I would tough it out on the fold out couch. After arriving at the hotel we discovered that the sliding doors that divide the bedroom from the living area were wonky and that the doors wouldn’t close all the way. I was pretty sure that they were not up to the herculean task of keeping out mom’s nocturnal rumbles and went to talk to Brianna at the front desk about changing our room.
Brianna was totally awesome: With the approval of her supervisor she upgraded us to an executive suite and waived the extra 30 dollars a day. The suite was enormous and equipped with a kitchen, walk in closet, and two TVs. My fold out bed was decent and my mom’s bed was exceptionally comfortable, if absurdely high: We’re both tiny people and actually needed a step stool to clamber onto it!
I loved the little touches at the Windmill: The fresh baked chocolate chip cookies that are put out each afternoon; the surplus of fresh fluffy towels; the waffle maker at breakfast…
For 100 dollars a night, you can’t do much better than this!

We have stayed all over the world and never found a place cleaner and more organized than this place The sheets are pristine and pressed and everything was wonderful. The setting on the grass and lake are superb. Stay here you won’t regret