EDGE Building Maintenance

SHOULD BE NO STARS!!! This is how bad this company is.
I bought a Groupon and have scheduled appointments twice now only to have them cancel BOTH times. Not only did they cancel, they called to cancel at the time they should have been arriving at my house!!! Took time away from work to be home and was stood up by these jerks.
Not worth the Groupon.
Don’t use these idiots.

Had a groupon for window cleaning that was for the largest amount. Guy shows up and starts counting windows per pane per side. Then there is the upper floor charge etc. Ok I can live with that but this guy damaged damn near every screen I have. Tabs ripped out, frames bent I am pissed. This on 3 year old windows. I had men in kilts do the whole house for less and not damage anything. This is shit. I will post pictures of the bent frames but I would avoid this business at all cost.

This company is the worst and the owner will never respond to a complaint. The Groupon coupon purchased was to give me $ 120 worth of window washing for up to 30 windows. The owner offered me one date in November that I could book the cleaning. The minute the «manager» showed up on the day of the appointment he looked at one of my four kitchen windows and said that because there was metal running through the pane (used to create the look of small, individual panes) each section equaled one window. According the him, I should have reviewed the EDGE BUILDING MAINTENANCE website and educated myself on the «hidden costs» in the Groupon coupon.
His «window math» amounted to «9 windows» for each large kitchen window — so my coupon did not even cover the four windows in my kitchen. I have a 3800 square foot home with three floors.
Desperate because I was hosting a wedding reception the next day, I paid an extra $ 80 to have EDGE BUILDING MAINTENANCE clean ONLY the outside of approximately 70% of my windows. Just as other people have written, they do not clean screens, window tracks, or do any of the normal work other companies provide.
I wrote a professional email to the owner that day. It’s been almost two weeks and he has yet to respond… Needless to say, I will be using my regular window washer n CRYSTAL GREEN CLEANING ($ 175 plus tip for 3800 square foot home — all windows, tracks, screens, etc., inside and outside).

«I experienced the all time worst customer service in my life with this company. I have no idea how they are even in business. They should be receiving no stars, but I don’t have that option.»

I agree with the other reviewers, this company has the worst customer service that I have ever experienced! I had an Amazon Local voucher, and had a terrible time over 3 months trying to get scheduled, then they overbooked and cancelled the 1^st time and NO SHOWED the 2^nd time! It is so frustrating! If you were similarly treated, call Amazon Local customer service (their phone no. is on your voucher) and they will give you a refund, at least! DO NOT USE THIS COMPANY!

This is the WORST company I have ever tried to deal with! I bought the Amazon Local coupon for them in May and have tried since then to get an appointment, a return e-​mail, or a return call from them. They have NEVER acknowledged my many e-​mail appointment requests or returned my calls. They are the worst of the worst! DON’T USE THEM OR BUY THEIR GROUPON, LIVING SOCIAL, OR AMAZON DEAL!!! I wish there was some agency that could make sure these guys go out of business so they can’t rip anyone else off!!!

I filed a complaint with the BBB and the Attorney Generals office against this company as well American Window Cleaniong. They are FRAUDS. Thankfully I got my money back from Groupon. There were 500 people who bought Groupon for their services. If you were one of those people join me in filing complaints. Attached is the link.

I also bought an online voucher, and would like to report better service than others experienced, but unfortunately I can’t. The only thing I can say is they have hired a receptionist to schedule appointments … the downside, I had to wait 3 – 4 weeks for that appointment (between 12−2p the one day they’d be in my area) and at 2:03p (after waiting all day) they called to tell me they were going to have to cancel! Luckily I guess for me, I was able to get through to the owner and they showed up at my house (cancelled someone else.)

Horrible, horrible, horrible! I bought through Amazon Local for 30 windows. I called to set up the appointment and they only have an answering machine which says to email them for an appointment. After 10 days someone finally called me back to schedule the appointment which was about 3 weeks after that on a Friday we requested. He wanted to know how many windows and if the windows opened — if they open, it counts as 2 windows! Then it is extra to wash screens and the tracks of windows! So our appointment was scheduled for July 13^th at 10am and no one called to confirm and NO ONE SHOWED UP. We left them a message and then called Amazon and asked for a refund. Horrible customer service — do not answer phone, expect clients to email them (how does one even know they received the email??), do not call to confirm appointments and then do not show up. My husband put off an important trip to be home for this appointment. We moved things away from windows, off windowsills, prepared our home for the window cleaner and no one showed up.
I would never use this company or recommend them. Ever!

I bought a Groupon and still haven’t heard back from EDGE to schedule an appointment. I just called for the fourth time and I’ve sent three emails. Unbelievable.

Bought a Livingsocial coupon for window washing. They never called me back, I called on two occasions, all you hear is a recording to leave a message. I will never again use Livingsocial due to the fact that you cannot get a refund hardly at all. Edge company is shady taking my money for no service at all. If any service its probaby out of business or fake. Beware !!!

This is one star because they won’t let you do no stars. DON’T buy Groupon, Living Social or Amazon from them as they will not ever call or email you back.

I was very disappointed with the window cleaning service. After doing the windows the men left without letting me know they were done and the several of the windows still have spots on them. Not only was speaking with the supervisor on the phone unsatisfactory, the work was too. Disappointing. I’ll not be using or recommending this company again for any service.