FedEx Office Print & Ship Center

Going to this FedEx center is always an exercise in frustration and customer service pain. I always dread having to go here, mostly anymore just because I sometimes have to use FedEx to ship things. The lines can be slower than the post office, with probably even more indifferent people working the counter. Some of the annoying ineptitudes I’ve been forced to endure make it all the more painful to return.
On the printing side, I’ve completely quit using their services. I wanted to have some spiral steno pads made for my business, yet could not find a person behind the counter who even knew what a steno pad was. I had to go buy one at Fred Meyer and bring it in! I also had to give up getting color printing done — they don’t maintain their equipment well it seems, because the color variations from one batch to another can be glaring.
So I only go here now when I have simply no other choice than to use FedEx
Avoid.

This is one of the best FedEx shopping centers I’ve ever been too. Everyone that worked there was super friendly and attentive to my needs! I will never ship from anywhere else! The manager is the best!

If you want prints that are mediocre at best and don’t care about customer service, sure, this place works alright. What ever you do, DO NOT place an order online. My printer at my office went out of commission and I needed some items printed badly, so I placed an order for next day pick up, $ 57 for 25 pages, a little steep, but I needed the prints, so I went with it. I used the special instructions asking for some extra cuts expecting an extra $ 5-​$ 15, no big deal, but they then couldn’t give me an exact price or let me pay online. When I went in to pick up, total came to $ 97 and the general manager, Robert, told me they accidentally under charged me, so he couldn’t fix it. Their in store price for the paper I ordered was $ 3.09 per page, but $ 2.17 online. Makes a difference. I showed him their online pricing. He said he had nothing to do with online pricing and couldn’t do anything, gave me a 1800 number to call, that basically told me they couldn’t do anything either, they can just forward a complaint to the stores general manager, who is the person who has to resolve it! WHAT? Pain. Not worth it. Stay away. Go with a local printer.

I am surprised to see any bad reviews about this location. I visit all the time and the staff is not only kind and helpful but very professional as well. I have not received bad customer service but then again, I am not a rude customer. It is amazing what can be accomplished when you do not treat employees of an establishment like trash. Rebecca is usually there when I come in and she is very nice and helpful. I have never met a person there that I did not like. Kristina in the night shift is also someone I work with and like a lot! She is so nice and easy to work with. Very nice people here.

When in to overnight something. The employee walked away while I was filling out the form and didn’t return. I just walked out and went to UPS.

Good place to make quick copies and get large prnt jobs done. Customer service is alright (not bad just not amazing) and their machines are newer. Self service print machines available and super easy to use.

Brought in a package for shipping. Guy stuffed it with a pound of packaging paper then wanted to charge me $ 22 to ship a $ 30 pair of pants. Since when are pants fragile? What a scam. I will not be back.

I have never gotten rude service at this location. The staff have always been nice, and when handling the ‘logistics’ of shipping they have double checked to make sure I get the best deal. Whenever I need to ship something this FedEx is where I go.

There were 2 customers and 1 employee on the self-​service side and I needed help. I was ignored completely. I finally resolved my own problem. I had a problem with my debit card. Made some copies and then needed to fax something. Put my outgoing fax on the wrong end and the clerk walked past me twice without letting me know. Nice. I will not be back.

If I could give 0.114 stars, I would. Please avoid this place — driving a couple blocks up the road to UPS, or paying the extra couple bucks to mail stuff USPS is WELL WORTH saving the headache.
Quick background: I do a lot of online business that requires shipping. Signed up a Fedex account online, and have been using that to ship 2 – 3 packages a week. I’m no stranger to the store.
The manager, Sean, has some pretty massive attitude problems. The first few times I encountered him, I didn’t have my account number handy. He just gave me a blank stare and instead of offering to look it up, he sarcastically stated that it «Would cost more without it», followed by a big, sarcastic grin.
When I asked him to look it up, he seemed genuinely irritated, and asked me for my address. He tried typing it ONCE, and said «Nope. Wrong address» and LITERALLY WALKED OFF.
Seriously. the guy walked away from me. After one attempt. I’m not even kidding! And told me I didn’t know my own address!
(Apparently, their system is case-​sensitive, so if you mis-​capitalize the S in St. or something trivial like that — it won’t work. Imagine that.)
The second time he told me he couldn’t ship my package without the account number, turned his back to me, and walked away. AGAIN.
I literally had to use my iPhone to try and navigate the Fedex webpage to find my account number. Once I did, he angrily weighed and measured the box, clicked away on the computer, and handed me my receipt without saying a word.
It was like my presence just pissed him off.
Sorry I didn’t have my account number tattooed on me like your super cool flame wrist tattoos, Sean!
He generally has a very pissy attitude towards interacting with other customers as well. On numerous occasions I’ve seen him using his trademark sarcasm to talk down to seniors who didn’t understand how to operate certain programs or get information off of an email or computer.
While waiting in very long lines, I’ve observed him acting very demeaning and barking orders sarcastically at employees in front of the customers. «Do you think I would ask you to _​_​_​_​if I wanted that? PUT IT OVER THERE! NOW!» etc.
He’s the stereotypical disgruntled jerk who takes it out on everyone possible.
The only time I’ve ever seen him being professional was when there was another manager in the store, and he had to finish every transaction by saying «Please take this survey about my performance today».
What a joke.
There’s a guy there named Logan who is completely useless as well. He takes insane amounts of time to perform menial tasks, while ignoring everyone else in the store. Any other employee seems to be able to complete 3 or 4 transactions before he finishes doing any one thing. (apparently I’m not the only one who sees this — given the review below).
He’s also completely dismissive to customers like our good buddy Sean. Just today he told me that I couldn’t use my box to mail a package because it was «too worn» since it had «obviously been shipped before» — and of course, he offered to SELL me a box and repack it for me for additional fees — otherwise he refused to mail my box.
The box is fine. It’s been shipped twice, and has ZERO holes or gouges in it. It has two stickers that were torn off from previous mailing. The sides and seams are fully in tact with no damage.
To be fair, Richelle is very sweet and very helpful. She is the only employee there that does her job with a smile on her face, and is willing to help customers happily. I guess the small handful of times she has helped me puts me at ease for giving the rest of this inept hell hole one full star.
Unfortunately, there are usually 4 or 5 employees (and happy-​go-​lucky Sean!) working at any given time, so it’s rare that I get to work with the one who can actually do her job pleasantly without being a jerk.
Also weird that with that many employees, there’s always 2 or 3 standing around fidgeting with stuff (Oh hey, look, Logan’s doing nothing again!), but there are lines around the aisles and to the door, at any given time of day.
After this morning, and having the wonderfully helpful Logan refuse to ship my perfectly in-​tact box, I’m over it.
It’s not worth the hassle to deal with these clowns who just get off on abusing customers and being as unhelpful and useless as possible.
I’ll take my business elsewhere.

I am only giving one star because I am forced to give something. I have NEVER experienced such HORRIBLE customer service. One guy, name tag said Logan, was doing some college girls school project, and never acknowledged the other 6 – 10 people int the store.
A second employee, a woman (didn’t read her name tag) wandered from the front of the store to the back, for about 15 minutes, while we stood at the counter, waiting to be helped.
She had to interrupt Logan so she could log into her computer to help all of the rest of us. Logan barely acknowledged her when he finally pulled himself away from the college project.
We eventually walked out of the store, never shipped our item, and will taking our business to UPS from now on.

Having only been to this location for FedEx, I’m not impressed with their services. I was trying to ship a few different oddly shaped items thinking the staff would be wanting to help find solutions since I was giving them my money to do so. This was certainly not the case in that the staff was not willing to help or even slightly interested. I ended up shipping one package I already had boxed and took my business elsewhere. For a business that «specializes» in shipping, this location is terrible at it. Wasted an hour of my time trying to get something to work and wasted my money as well. Terrible service.

I will never go back here. The staff instead of providing solutions to them not being able to open PDF documents that I sent then just walked away. Having found a solution on my own involving own computer equipment. They still were not helpful to me or able to figure out their own wireless Internet. Having wasted an hour of my company’s time I decided I would rather give my business to any other company and left.

I have recently been involved in a great deal of shipping items to various places around the world. I started out using the USPS because it was close, convenient and seemed reasonably priced. I soon discovered that there was a FedEx location a bit closer to me and started going there.
This was a phenomenal decision. I have never had to wait in line (although a person or two has had to wait behind me), the wait is never long. I used to wait 5 – 20 minutes each time at the Post Office… no more will I be doing that.
As far as pricing, I had them pack and ship a computer, normally $ 50, and ship 3 other items for a grand total of $ 47 thanks to my FREE FedEx account. I will be saving a ton of money in shipping by using FedEx. I would highly recommend them for all your shipping needs. If you have a delicate item or don’t have the means to pack a large item, let them do it. Their packing prices are quite reasonable for the quality job they do. They also have a wide variety of other services as well.
I would highly recommend this place, as well as FedEx in general for your shipping needs!