Jewell Day Spa

@ Michelle G, can you please provide detail about your refund? My boyfriend purchased a $ 380 gift card AND added tip a week before the fire for a birthday present. THEY ARE EVEN KEEPING THE TIP AND I HAVENT EVEN GOT THE SERVICE. I have called a ton of times and no one has called me back once.
I’m sincerely disappointed in the lack of communication as I am a repeat customer and have been treated in an awful manor.
Did you just show your bank account? If that won’t work I’m taking this to small claims court. The way it was handled was completely wrong and unfair.
Any advice would be greatly appreciated.

If any of my esthetics clients want to come see me I am now at Willow Salon and Spa in north Tacoma … Crystal
miss you all !

They had a fire and closed «indefinitely» and wouldn’t give me a refund on a gift certificate. They claimed they would reopen as soon as possible. Building up for lease yet somehow they keep their webpage, which makes it look like they are still in business. HUH?
I WANT MY MONEY BACK, LIKE, NOW.
Update: 2÷7÷13
OK, so I get a email from the owners of this place from their listserv (which means many people received the email). And the email was really long and had a rambling quality. It went on and on about a disgruntled employee, as well as hardships the owners have faced over the last year. In a nutshell, the woman owner has had tremendous health and emotional problems. She stated another spa would honor gift certificates. Hours later a second email comes in with GIGANTIC writing that basically says, «Oops. I messed up big time and the owner of the other spa and I clearly had different understandings about what would take place and the gift certificates would NOT be honored at the other spa and I’m still looking into how I can make something work for you.»
Hmmm…This public display made me sad. The emails were not at all professional and unfortunately the owner seems to be emotionally unstable at the moment. Whether this is due to medical treatments, stress, a combo of both? Is it a cry for help? I have no idea. I just cannot see how such raw, chaotic energy will have a good outcome. How can you put all of that negativity and chaos into a business that is supposed to promote tranquility, peace, and relaxation?
I hope things work out for the business owners if they upheld honorable business practices. Maintaining a business can be tough when other life stressors come down on you. If they have been maintaining this business dishonorably (charging way to high for mediocre services perhaps??), then I hope they learn from this and make better, more ethical decisions in the future.
That being said, I STILL WANT MY MONEY BACK FOR THE GIFT CERTIFICATE I CANNOT USE.
Update 10÷21÷13
I got my money back through my bank. I showed them the email communications from the owners and that was enough to justify my refund.

I have gone to Jewell Day Spa four times — twice for facials, and twice for massage. Overall, the experience there is outstanding. The rooms in the back are restful and Asian-​themed — really beautiful job with the décor. The staff is all very friendly and skilled. I was especially impressed with the massage therapy skills of Savannah — she gave me one of the best massages I have ever gotten in my life, and I’ve been getting massage for years. I was extremely impressed with her! The spa is clean and uses high end products. Other pros are the nice personal pampering touches, like the fuzzy robes and slippers you get into when you arrive, and the foot soaking welcoming ceremony. I really love this spa and I will certainly be back.
Now, I will also mentioned the negative issues I encountered, but notice I still give 5 stars. One problem is that after a few minutes during the foot soaking, my feet got really, really cold, and I had to sit there for a long time with my feet in a bowl of cold water. That was unpleasant and my feet didn’t even thoroughly heat up during my service. Solutions: The staff could add some fresh hot water after a few minutes, or maybe use heated foot basins… even just cranking the heat up in the spa would be a plus. Being cold is not relaxing!
Also, as other reviewers mentioned, the front area is awkward. My husband waited for me after a service one time and sort of stood looking at the items for sale, which is mostly «girl stuff.» The shop area has nice things, but it’s a little cramped and there’s not really any seating.
These are minor problems compared to the overall fabulous experience to be had at Jewell — a real gem of Tacoma!

This is the Year of the Spa for me apparently. Having never been to a real spa until this last June, I didn’t know what I was missing. Now that I know what I’ve been missing, I will always take the time to venture into my local spa whenever I’m in need of some relaxation.
After an amazing spa experience in Vegas this last summer, I was on the prowl for another relaxing massage here in the Great Northwest, and that is when I discovered Jewell Day Spa here on Unilocal.I called right before they closed last Friday, and they were able to schedule a 60-​minute Swedish massage the very next morning for me. Boom!
Located on 6^th avenue in Tacoma, this spa has some colorful neighbors, but don’t let the storefront deceive you: there is an oasis inside! Reception was nice and easy — fill out a quick form and they lead you through an ornate, Eastern-​style door and you have walked over the threshold into said oasis.
A fluffy robe and some slippers await you in the wardrobe, and after changing, you are escorted into a nice foyer where you can sit on a comfy chair, flip through a magazine, sip some tea or water, and begin decompressing. Oh, and they bring you a nice foot soak and a warm neck wrap while you’re waiting for your appointment to start! Boom!
My actual massage was with Sonia (I think??) and it was wonderfully relaxing. I was in sleepy, massage heaven for the entire hour, and she was also just super nice. I like nice people. And honestly, $ 85 for a massage? That’s a steal.
The only «issue» I had that was enough for me to dock a star off this establishment is the traffic in the waiting room/​foyer area. Other reviewers have commented on it, and I hate to beat a dead horse, but it’s tough to decompress and unwind with the employees running in and out the side door. This won’t deter me from coming back, but it certainly made me anxious to just get my massage started already!

WOW, this is the place to be pampered and relax… Décor is beautiful, very tranquil, low lighting, attention to detail, a feeling of being somewhere else, just like a spa should! Employees are polite and professional. A seated lobby area would be nice for early birds. Run don’t walk to Jewell Day Spa… An experience you’ll be dreaming to repeat over and over.

Was meaning to write a review of this place when I went a couple of weeks ago, alas my busy schedule had prevented me from doing it. but here it is.
Walking up to this place I was a little bit weary of it. It looked small and not all that nice from the outside, but when you walk in, it’s completely different. It was beautiful inside and I immediately started to feel relaxed and pampered. I was there for a couple’s massage that my boyfriend got as a present for me. We got there early so they had us change into our robes and had us sit and soak our feet while we waited. The soothing music, the warm water and the tea was so relaxing I was ready to fall asleep in the chair. I’m sometimes a bit weird about getting massages from strangers, but my masseuse made me feel very comfortable and relaxed. She was very good and I actually fell asleep a couple of times. I can’t say what my boyfriend’s masseuse was like, but he seemed to have liked his massage just as much as I liked mine. So I’d say overall this place was a winner. It was definitely an awesome mid-​week pampering. They’re prices seemed fairly reasonable compared to other places. If you’re in Tacoma and need a place for a massage I’d definitely come here. Just don’t let the front fool you!

I had a massage by Aaron and it was fantastic. He was incredibly thorough, had the perfect pressure and was a very pleasant guy. I will definitely be back. Thank you!

I got a Groupon for this place and one of my girlfriends and I went for a girl day. Oh my was it amazing. The outside looks kind of iffy but the inside it beautiful! You get to sit and soak your feet and have a delicious beverage before your massage. We had cucumber water. It was refreshing and the foot soak was relaxing.
The massage itself was absolutely divine. I had a guy do mine. He was very good. I have very tense shoulders and when I left they felt loosened up and so much better. I would definitely return to this spa.

Jewell is truly what a spa is supposed to be! I scheduled a massage on a whim last weekend. They asked me to show up 30 minutes prior to my appointment which I assumed was to fill out the standard paper work. Imagine my surprise that it was in fact for a little pre-​massage pampering. They brought me into the back to get into my snuggly robe and then for a foot soak, hot neck wrap and tea to relax prior to my service. The massage with Hannah was a dream. Each member of the staff was so friendly and you can tell they take it as a personal responsibility to make sure people enjoy their experience. From the second I stepped in until I left I felt really special and pampered.

Finally, I was able to check out the «new» location in Tacoma this past wkend. I am always in awe and at peace with their décor, dim lighting, and customer service once beyond the retail shop doors. I really like the new setting because its larger than the previous spot. A few disappointments was there is no mirrors in the dressing area which if you have a shower following a treatment is good to have. Another disappointment was the waiting area is also a shared pathway for the clinicians to the preparation room so there is a lot of movement even if treading quietly.
But other than that, I appreciate the prices, AWESOME décor, pleasantness of the staff. I will definitely come back here because they offer great holistic treatments that are priced right compared to Seattle ridiculous prices.

i came to jewell for my very first facial. ive been to a few other spas for massages, but the atmosphere here was by far the best. eastern inspired, very calming, the music could be just a tad quieter, but other than that, no qualms. the relaxation area with foot soak and tea was great. the facial itself was awesome, only part i didnt like about the whole thing was the extraction but i knew it was coming. i was served by Laura, she was so nice! i would definately come back again in the future. only thing i would change about the whole thing, would be instead of the sandals they give you (which kept slipping off as i walked), some flipflops would be nicer.

I enjoyed every part of my visit. Except my manicure I found it far below the standards I was look for. I guessing it was because I was a man but that should not change the quality of your work.

I have yet to visit the new facility, but i hear it’s better than the 1^st one in Puyallup. Sonya has amazing taste and design skills that would make any professional jealous. I’m from California, and when I’m in Tacoma on business… I can’t wait to get a massage from Mike. I’m telling you… hands from Heaven. I fell asleep once (and that never happens)! If you want an AMAZING massage experience… look no further than the Jewells!

I had a wonderfully relaxing time at Jewell. The facial I got was the best I’ve had so far. Very thorough and it even comes with a hand and foot massage that lasted in itself about 10 – 15 minutes each. My only 2 critiques would be that while enjoying the «welcome ceremony» the staff needed to walk by my relaxation station to do their duties. My suggestion would be to have curtains around the seated area so one feels more secluded while relaxing. The second thing is that my feet were very cold right after having the foot soak, so rather than flip flops, some nice cozy slippers would have been nicer. Or at least heated booties once reaching my room. Other than those two minor things, for this stay-​at-​home mom, it was a bit like heaven on earth.

In the midst of busy Christmas activities, I decided I needed to relax and enjoy the moment so I booked a massage at Jewell. First of all, the place is gorgeous. Very zen. I also enjoyed the pre-​treatment foot soak and tea. My massage was totally relaxing (I fell asleep 3 times!) and was just what I needed to bring things back to calm.
Become their fan on facebook. I scored an appointment due to an opening they posted due to a cancellation. Love those spontaneous opportunnities to pamper myself.
Nice, friendly staff. Across the street from Posh Home so I did a little pre-​pampering shopping in the neighborhood.