Puget Sound Petroleum

I was on the auto refill program (in theory they would fill my tank, bill my credit card and place the receipt in my mail slot). Unfortunately, I ran out of fuel about 4 times (across the past 4 years). Initially when I ran out they would come out promptly and refill it. I understand things happen, but I appreciated their promptness in getting it back and going.
This last time was ran out was a horrible experience. We ran out on December 31^st. I called and was forwarded to Lindsey’s voicemail, the owner. He never returned my calls. (I let him know we were on auto refill and that I have a baby). On the 1^st we had to cancel a gathering at our home because it was so cold, that night we stayed in a hotel with a newborn. My home has single pane windows and tall ceilings and a small space heater doesn’t get it warm enough). On the 2^nd I called again and spoke with Jessica. She seemed aware I left messages and said a driver would be out there shortly (this was about 10am), I called back at 12 and she said it would be about an hour. At 3:11 the driver arrived. He was nice & finally we had fuel.
I sent an email to Lindsey (listed on website) explaining the situation and asking questions (when was my tank last filled? What would be done to ensure this doesn’t happen in the future, etc). I never got a response. So today (Jan 6^th) I called to see if he’s out of the office or personal emergency, etc. I spoke with Nichole who through the course of the conversation was unprofessional and tried acting like I was an unreasonable customer. She said her dad wouldn’t be contacting me back by email or phone… he’s too busy and doesn’t do that. She recommend I go with another company if I want something different. She said she couldn’t answer any of my questions and transferred me to a woman in auto fill who also treated me with disrespect and said I’d be better with Star & Ice. So I’ve enrolled with Star & Ice. The women on the phone said she’s heard similar stories.

It’s hard to choose things like an oil company… I mean, what are you really looking for?
Cost, responsiveness, professionalism, appreciation of your patronage… and, not least of all: honesty. When I call, I can ask about the price trends and get an honest answer… over 10 years of patronage bears that out.
Volume discounts when you buy over a certain amount. They also give good recommendations if you need repairs or maintenance.
Lindsay, who frequently helps me, is amazing. Ask for him if you have any questions.
Highly Recommended.