PetSmart

Love the store, hate the grooming salon. They hurt my dog’s paw once and they kept saying it’s my dog’s fault because he got too excited when he’s waiting in cage that he actually hurt himself! And then they do not let me book any service at their store ever again. One time I booked a service online, I thought I booked the one at the store next to «whole foods» but I accidentally booked this one, and the day before my service date, they called me and told me they can’t let me take my dog there and they have already canceled it. I said I could wait there and take him away right after the groom is done but they refused. I was so frustrated and wait for another week to book a service at the other store, however when today I tried to book a service at the other petsmart store today, they told me the system popped up a message saying I m not allow to go there either! With the same reason the other store used against me! Which is rediculous because I have been taking my dog to that store for months and every time when I pick him up they told me he behaved very well and now I am not allowed again? Speechless!

Was not happy with our service today, Or no service rather! Have been taking our dog to this location for a couple years now. Today I was running late and was told to bring him in, no problem. This was at 12. His appointment was for 1130 and I got there at 1230. My mistake, yes. We walked in and everyone seemed on edge and very busy. Our dog wouldn’t move from the door once he realized where he was, which was strange to say the least. We stood there for a few before someone acknowledged us, and finally asked can I help you. I explained that I had an appointment, but was late. She checked the computer, then She turned to speak to the rude one that’s usually at the desk, apparently to ask if it was ok to see him. The rude one mumbled something at the lady and turned her head back to what she was doing. The lady came back to express that they couldn’t fit him in today. Now my issue is, I was late, but why say to bring him in, if you know the place was booked for the day. By the time I called I was already 30 minutes late, so I would have understood saying «no he can’t be seen.» But why waste my time and gas saying yes you can come, and then turning us away in a rude manner. I didn’t get in a fuss with who said what, seeing I’m pregnant, but it wasn’t cool at all. They really Need better customer service skills, because it was really poor this time. I am looking for a new grooming place, because this place has gone down hill, and not just this situation. Needless to say, out dog ran out the building once he realized we were leaving and he didn’t have to stay, so maybe that’s a sign in itself… this was just the icing on the cake.

The staff is wonderful and always goes out of their way to help you.
I often order online and pick up in store and I never have a problem with them quickly finding my merchandise and checking me out.
If I am ever in need of a product or searching for something that I do not know about, their staff is knowledgeable and willing to help or willing to find someone who can help me.
Love this store!

Do not go to grooming salon here. Go to wesley grove store. Never asked for any refund but when i expressed concern for my dog i was questioned by the manager and he actually had the nerve to question me if i actually had it done at his store. My baby got hurt and i was giving him a heads up.

I am writing about Nicole at Petsmart who groomed my Mini Schnauzer today and did a fantastic job. It is not easy to do a Schnauzer and a puppy at that. She did an actual Schnauzer cut and scizzored her quite well. I highly recommend her and will be going back for sure. Thank you Nicole

I am very pleased with our groomer Amanda. She works well with our dog Luke who has been known to nip @ his groomers. Amanda always makes Luke look handsome… almost impossible because my boy already is handsome
As for the petsmart location I am partial to the customer service. I have always received good customer service but when there is a store event going on it is hard to find two people on the same page and that becomes a problem for me.
Otherwise overall great store.

Good selection in the store. Friendly staff.

We have taken our Pomeranian, Dakota, to be groomed twice with Nicole who was recommended to us by a neighbor. We have been very pleased with the beautiful job she does on him. He was scared first visit, as the big store was overwhelming for him but he was much more relaxed on our second appointment which tells me Nicole took good care to make it a pleasant experience for him.
We plan to set up regular appointments.

Friendly staff both at the store and the banfield! Ask for Dr. Bravo! She is the best!

Love it here! I love being able to take my dog in with me so that we can get everything that we need. I was also able to take him with to pick out a harness because he is very oddly shaped and I knew I’d need to try it on him before I bought it.
The staff is ultra friendly and always are pleased to see my ecstatic and overly friendly 1 yr old lab/​hound. I always feel bad because he bombards them with love, and begs for attention, but no one has ever made me feel bad about it, which I appreciate.
I keep going back for the great service and good deals. Having the pet card with them helps me save so much money! And also encourages me to buy different treats and toys — then I can find exactly what my pup likes!
I will keep coming back!

This review is for the groomer only:
Took my three dogs here to get groomed, and one of them got cut so severely that he had to get a liquid stitch and couldn’t be active for two days or else he’s need a staple.
I’ve previously taken my dogs to get groomed here without incident, and I understand that accidents happen, but how this was handled was awful.
They let an inexperienced groomer cut his hair, and mind you, they were getting shaved. You have to be pretty careless to cut a dog so badly with a shaver. It was about a half inch gash on his under arm.
They called me to let me know he had been «nicked» and that they took him over to the banfield vet to get checked out. I knew it was worse than a nick because you don’t take a dog to the vet over a nick. Nicks barely bleed.
Anywho, it takes me 10 minutes or so to get over there and when i get there they won’t even let me see my dog for another 5 minutes because THEY HADN’T EVEN STITCHED HIM YET. So he was back there bleeding with an untreated cut for OVER ten minutes. What the fuck.
They comped my groom and eventually they apologized, but not before getting side eyed from the C U Next Tuesday at Banfield. As if I was wrong for calling them on their shit.
I’m not sure if I’ll bring my dogs back there, but if I do I’ll make sure I specifically request an experienced groomer, and I suggest you do the same.

Would like to make something very clear — this one star rating is NOT for the store itself. The employees in the store are very friendly and personable. This rating is for the Petsmart boarding facility.
I initially had given the Petsmart Hotel a rave five star review back in April 2014 after using their boarding facilities for our fur babies. We had no problems whatsoever and were very pleased with the level of service provided. I had removed that review after we used their boarding facility again in June 2014.
Not sure what happened to my Scottish Terrier while we were gone 5 days in June, but his behavior was EXTREMELY different upon returning from our trip.
After we paid for the boarding and grooming — he was taken from the back and brought around to us – he did not meet us with his usual ecstatic greeting, but instead belly crawled towards us and rolled over submissively. I asked the kennel attendant if anything happened to him — he knew nothing and chalked it up as anxiety. If any of you knew my dog — he is the typical terrier who is so psyched about life and cannot wait to chase the next squirrel or lizard. Wanted to give PetSmart the benefit of the doubt by giving my baby a few days to re-​acclimate. Here we are almost three months later and two visits to our vet — our fur baby is still retreating under our bed (never did this before being boarded –EVER), being aggressive towards people and other animals, but worse he is going after people coming to visit us. Terrified he is going to bite someone. I want to reiterate that our dog NEVER did this before — he was the sweetest, most loving, adventurous and out going dog you have ever seen. Our vet really had no explanation other than pets cannot tell us what happens to them when they are not with us – he has given us some information on a local dog behaviorist he recommends. We can only go by our pets behavior and our fur baby should have chilled out after a week. Perhaps time heals all and he will eventually go back to his old self. One thing is for sure — if you cannot go to the back area where your pets are being boarded — turn around and leave. It would be like leaving your children at a day care facility and not being able to see where they would be playing all day. Will invest in a pet sitter in the future — unfortunately the damage is done for us, but if you are reading this review and are considering leaving your pets — think twice.

If I could give this place negative stars I would. Showed up with an appointment for day camp then was told that I didn’t have my medication for my dog properly set up (again I told them about this when I set him up). Finally after waiting for 45 minutes now very late to work, I left with my dog in tow because they couldn’t figure it out. Thanks petsmart.

Never never never go to this Petsmart. They don’t call u when there is an issue with paperwork they wait until you get there then they screw you. I had to miss my nieces wedding because of Petsmart and the associate Brian who was rude and Callus. make sure you have all unnecessary shots that you don’t know to ask your vet for just so you can put your fur family at this shitty place.

Very friendly workers and very helpful too! They greeted people as they were walking in and then asked if you needed assistance, since every store is set up different and there are so many pet items to buy it’s nice to have someone to help you locate what you need quickly!

Since my previous review is almost a year old, I figured it’s time for an update. The employees here are AMAZING. I can’t say enough good things about them. I recently saw one employee after several weeks, if not months, and she remembered Callie and gave us some good advice. They truly treat your dogs like family, and it’s nice to be surrounded by staff and customers alike who love dogs and aren’t bothered or scared when my pup wants to say hi! We’ve completed another training class and I highly recommend Jenn as a trainer. She is fun and knowledgable.
I am still using the grooming salon, although Callie still doesn’t like it and I’m not sure the groomers like her either (since she’s terrified and a little mouthy)… but the prices and coupons can’t be beat compared to other places. They are pretty quick too
I love this place– even though it’s a «big box» store it has a homely neighborhood feel and fantastic customer service. I’ll definitely continue to support them.

Get an invoice for your budget. I totally recommend you bring your «baby» here. They have a great monthly health program for your pet and it covers all kind of expenses you would have to come out of pocket for. Last year both of my pugs dental was over 1500, with the pet health care program I only paid 34.00!!! YES … for both of them to have dental and the tooth extraction was only 50 bucks extra! I recommend PetSmart for all of your pet needs and health needs too.
All the Best,
Jaye

Big store. Great selection no matter what you’re looking for