Falmouth Motorcar

Great place to get work done on your vehicle! Very professional and fair priced

I recently stopped in at this garage to get an oil change as well as to have our vehicle checked out after having an active check engine light. The staff here was polite and quickly looked at the vehicle.
The major issue we had with this garage is that they seem to make up their prices. We got a quote for the repairs we needed, but when we called other shops in the area we got quotes that were more than $ 500 less. This was a bit infuriating because I don’t like getting to get taken advantage of.
Overall, we loved how quickly this shop was, but the prices pushed us to move onto another garage. In the future, we may just look elsewhere.

on one hand the seem very professional. my problem is that on most every thing i have had priced there they are really expensive. I had them price out my timing belt., water pump etc
estimate was over $ 1000. the dealer (which i typically hate to go to) charged $ 500+ all the same stuff done as recommended by FMC but they did not flush the coolant. wish they were more reasonably priced.

They want 1300 for a new timing belt in my 4runner, you’ve got to be kidding me.

Turns out my compressor was fine. Brought the car to the dealer who actually checked it out and found the compressor clutch was faulty. Confirms that this place never even checked out what the issue actually was…

First, I think reviews of Auto shops are very subjective. A lot of the experience has to do with what type of problem you have with your car. One could need major repairs and rate their experience as terrible because of the cost, but if that’s what you need, that’s what you need. Now, given that, here’s my review, for what it’s worth.
I went here after getting recommendations from several people, and seeing they had mostly positive feedback online. I don’t need to go into the detail of what was wrong with my car, but I went in for an estimate on what it would take for my car to pass inspection. The staff there were friendly and nice, and it was nice that they will give you a ride to work so you can leave your car there for the day. When I went back to pick up my car, the person I spoke to (either the manager or owner or someone else who is in charge there) explained my estimate. I was told that the work my car needed would be +$ 2,000, pretty much more than my car’s value. He suggested that it was not worth putting the money into fixing my car, and that I’d be better off buying a new (used) car. He happened to have one for sale. An older car, not in bad shape, and he was asking around $ 3,500 for it. This obviously is not what I wanted to hear. I said I’d think about it and come back. I was still charged over $ 100 for the estimate.
After this, I went down the street to Midas where they gave me a free estimate. They determined my car could indeed be repaired at a cost of about $ 500. (They said Falmouth Motorcar said otherwise because they don’t have the ability to cut out sections of the exhaust and weld things back together, which they can do at Midas. So, instead of replacing essentially the whole exhaust system, they could simply cut out the broken part and put in the new part at Midas.) So I went to Midas, they repaired everything at even less than their estimate, and I’ve had no problems since. Needless to say, I will not be going to Falmouth Motorcar again, and I wouldn’t recommend it to anyone else either.

I just read EG’s review and I’m writing my own because my experiences here have been all good — very good. I was originally referred here by a friend who has had his vehicles taken care of here for years. He’s been impressed with their honesty and competence. I’ve found these qualities along with courtesy and excellent customer service in general. My repair bills have always been very fair and certainly far less than the dealership charges for the same services. In fact, at my first visit I had a laundry list of things to be serviced that the dealership had charged me an estimate fee of $ 80 to create. At Falmouth MotorCar they explained what I did NOT need done, what could wait, what needed attention now, and — best of all — why. All this in English, not Automotivese. That was at their Cataumet location. Today is my first visit to their Falmouth shop. I’m here to have my useless battery replaced. I’m finding the same great attitude and professionalism as the Cataumet location. That isn’t always the case for separate locations of the same small business. They’re doing a lot of things right on my book. When I checked out, the guy explained what I could do to make this battery last longer, which is nicer than waiting around for me to make the same mistakes again so they can sell me another. It’s official, I’m coming back for my future service needs.

I used to take my car there. Things were OK for a while & then I had a problem with my auto pulling to the left. 3 visits & $ 600. later the car still pulled. But that wasn’t it. About a month later, I had a slow leak in my rear tire & I stopped to see if I could just pump it up to get home so I could switch it out. They said no can do– $ 45 minimum shop charge. I said politely, WTF? They didn’t budge. I left, never to return