Enterprise Rent-A-Car

I have had my best experiences renting cars at this location. Great service. Great people.

We have rented from this location for the last few years and every visit I have had has been an outstanding experience. Yes there has been a wait a few times .but that’s to be expected with all car rental places. We have always received kind courteous service from all the staff members and they have been helpful in getting us started with our Enterprise points card. As well they are always great in walking the entire vehicle with me to check for damage before we sign the contract ! We did rent one vehicle that was a gas guzzler once and after 2 days we requested to trade it in for something that was better on gas and they made arrangements for us to do that within a few hours of calling. We always make our reservations around a week or more in advance if we are going out of town and the one time we needed a rental because our car was in the shop they picked us up and got us into a car immediately. later in the day we decided we wanted a larger vehicle this location didn’t have it but got us in contact with their sister location and within the day we were in a larger vehicle. Enterprise thus far has done well by us !

Husband picked up car today. It was covered by insurance while mine is being fixed. They had a Mazda Miata convertible that I have been thinking about trading my Lexus for. He asked several times for this car and they 1-​ignored him several times, 2-​told him it was too much money for him, and 3-​said it was too small. They were extremely rude. I’ll be sure to let Hartford insurance know they should not recommended them any longer. Beyond disappointed.

Horrible experience… had a reservation through my insurance Monday morning, get there and it’s over a hour wait so we go back at 2pm as suggested., wait another hour and end up with a DIRTY SUV, the air didn’t work in the back, low windshield wiper fluid and the gas was on E. We called the next day (Tuesday) and didn’t get a call back until today (Wednesday) for us to pick up another car. This one was a lot smaller then needed, smells like cigarette smoke and DIRTY! According to them no other options available including from any of their satellite offices. wouldn’t recommend this place to anyone

Terrible customer service! They were supposed to pick me up at 2:00… they told me they had 2 cars available covered under my insurance.
At 3:30 they calld me to finally come to pick me up. When they realized the other location was closer. That they would call me back.
Then i received a call from the ynez location. They stated they only had an undesirable vehicle.
I called back to this location & suddenly they no longer had any cars available. I literally had to call B.S. but they didn’t care. Apparently customer service is not their strong suit.
Very unhappy with the whole endeavor! !

My insurance company set me up with this location. They did pick me up from a repair shop in a timely manner. However they did not have the car I had reserved ready. This was a problem for other customers on that day. I received a fuel efficient car but it was on E!!! That was a little bit ridiculous. They did offer to go fill up but I said no thanks because I was in a hurry and needed to return to work. I returned it in the condition I received it with no problems.
The staff was really friendly and tried their best. But it didn’t seem like they had a large selection in their lot.

Extremely slow!!! I made a reservation and the car class was not available. Told to wait and see what they have come in. I was forced to wait over 1 hour. Friendly phone service and horrible customer service in the office. I overheard a customer extending her rental complaining that there was a grinding sound with breaking. The representative told her i don’t have anything now but you can call back later at close to see if we have anything. There was obviously no concern for customer safety! I would avoid this office if you want respect for your time. Beware!!!

BEWARE!!! THESE PEOPLE WILL RENT YOU A DAMAGED CAR, THEN BLAME YOU FOR THE DAMAGE, AND ATTEMPT TO MAKE AN INSURANCE CLAIM AGAINST YOU!!! SCAMMER THIEVES!!! I have an excellent driving record, no tickets, no accidents, and I rented a car from these people for a week. Long story short, The guy who walked me out to the car to do the inspection did a VERY quick once over of the car. I pointed out SEVERAL nicks, scratches, scrapes, ect… and I was told those are all normal wear and tear. Ok, fine. He took 1 or 2 minutes to walk around the car, as did I. Upon returning the car KRISTINE MOORE, the so called manager, calls me up and says that there is damage on the car, and I am resposible. I asked her where the damager was, and she stumbled around trying to explain it to me. I believe she said, FINALLY, after I pressed her, its under the door panel. I said ARE YOU FREAKING KIDDING ME? ITS UNDER THE CAR??? She quickly changed her choice of words to, theres a dent on the door panel. We circled back and took pictures and videos of the car. This lady MUST be crazy if she thinks I am resposible for a dent/​scrape on the UNDER side of the car. The man who did the quick once over on the vehicle, to report damage before he handed the car to me NEVER GOT ON HIS HANDS AND KNEES to check out this car, and NEITHER did I. Its absurd!!! I am posting pics of the damage while on the ground, and then looking down at it while standing in the SAME SPOT. I refuse to be held accountable for these morons. I will never rent here again, and I STRONGLY suggest you dont either. God forbid you dont look UNDER THE CAR for damage, or if its not a sunny day, WHO KNOWS what you might miss, and what they will try and pin on you. These people have LOST THEIR MINDS if they think they can pin a false accident report on me, and have me pick up the tab for their jacked up car. DISGUSTING, SCAMMING, TRASH. Now I am off to contact my lawyer.

The staff here was efficient and friendly!

I rented a truck for our company and it was a «smooth as glass» process from picking up the truck, paying for it and returning the truck. Everyone in the office was friendly, helpful and even gave me a perk** when I turned in the truck. I would definitely return to Temecula South Enterprise Rent-​a-​Car for the next time I need services such as this.

Reserved a mini van via Hotwire for a family trip to northern cali a few weeks ago. Received a confirmation email from Hotwire immediately after reserving and a second email a couple days prior to scheduled pickup (note: the second email confirmation clearly stated that no action was necessary from my end, meaning I did not have to contact enterprise to confirm).
Showed up on-​time for pick up the morning of travel and they did not have a van for us. Tried to give us a janky one, but we weren’t having that. They claimed they were waiting for another customer to return one and he was running late. More than half an hour later, dude returns the van, but then they tell us it needed to be serviced, so they can’t give it to us. They then proceeded to blame us for the mixup and claimed that they called my phone the previous day to confirm, but I apparently provided the wrong contact number?! Lies, I tell ya! Remember what I mentioned about that second email saying that I didn’t need to confirm with enterprise? Uh huh.
Anyway, while we were waiting for them to un-f**k themselves, I called around to see if other places had available mini vans to no avail. We were already an hour late into our schedule at this point. Finally, they offered us a buick as an alternative — and at the rate that we reserved the van for, which was nice.
Still, we were less than satisfied and will probably not be using this location again.

Good service and customer relations.

Alex helped and had great customer service. He picked me up and was very proficient and knowledgeable. My insurance company paid for the rental and Alex’s speedy service had me on the road in my rental in less than 10 minutes. I believe management has changed since the negative reviews in the past and would recommend people give this Enterprise a chance.

They picked us up from the collision place and had us pick out from 4 available cars, three of which were gas guzzlers so we weren’t too thrilled about that. The best on gas was a 2013 Dodge Avenger (not much better than the others, I know) but it had 65 miles on it.
The wait took awhile for the car to be ready. They had to vacuum it and stuff. Then the inspection was pretty long too, he was checking for every little scratch on the car, but then it turns out that they’re pretty generous about what gets scratched up, so it didn’t add up.
Drop off was a breeze, we only had the car for two days. So glad because that car wasn’t great on gas at all!

Ya I’m a fan, more of fan for Cyndy. I had the pleasure of having someone hit my car but when I went to get the rental she was a great help and pretty nice. Eye candy to say the least… Goodness Cyndy…

The fist time I was looking to rent a car in the area it took 4.5 hours. The second time it took 9. I don’t know how these businesses still stay in business-​they will even confirm your request online and then you show up and they don’t have a car. Ridiculous!
This particular location saved the day and not only that, but I had the best customer experience I’ve had in months thanks to Chris A.
Unless you can deal with him, I’d say try looking in Corona for a car-​everywhere else more inland is horrible.

So rude. I reserved an economy car online and I go to pick up and they gave me a truck. It was nice and all but I commute to Oceanside and Dana point. Then when I return it I get stuck in massive traffic coming home and I call to let them know I’ll be a couple mins after 6 and she tells me she won’t wait past 615. I arrived at 607 and the door was locked. When I looked inside a girl ducked behind the desk. After about a min I knocked and she finally came out with a bad attitude. def will not return. I will go back to the one of ynez. Much better customer service.

I would not recommend using this Enterprise location. They charge higher rates to customers that have no insurance. The insurance tactic is to scare you into buying their insurance. I will never use Enterprise for a rental vehicle.

I’ve rented at this location several times without incident. I’ve always reserved through their website and the car has always been there. I feel bad for the previous reviewer but I just can’t commiserate.
What makes this location a bit better than their office on Ynez is the amount of parking. At the Ynez location, they’re sharing parking spaces with several automotive businesses and it can get tight very quickly (that’s what she said). But at the Jefferson location, parking is a breeze. The shopping center the branch is located in is never busy and there are plenty of parking options.
However, just like the Ynez location, they cannot accommodate Sunday pick-​ups. You can drop-​off on Sunday so long as you submit your keys in the drop-​box prior to the branch opening on Monday. Failure to do so will result in you being charged for an extra day.
Your options are limited…

This location is the worst for renting a car. We went there twice trying to get a car that we reserved (had email reservation confirmation and everything) and both times they said they didn’t have a car for us. In fact the second time they even tried to tell me that my reservation was for a few days later than my email confirmation stated AND it was supposedly rented for a Sunday when they aren’t even open! Un fricken believeable! Stay away from this location… far away.