Hertz Rent A Car

Booked a mini van, supposed to pick up at 8 in Lake Elsinore after a 30 minute wait they said go to Temecula. In Temecula they said wait for Mike, 30 minutes later Mike asks someone else to help us. Still waiting… VERY POOR SERVICE!

I would give them a negative zero star if allowed. Total nightmare! Very incompetent!
I made a reservation online from Hertz to pick up a van on a Saturday at 12:00 pm at their Temecula location (27 452 Jefferson Ave, Temecula Ca 92 591). Paid online and got my confirmation email. So I went to pick up the van on that day, and was told that they don’t have any cars since 10:00 am and the manager showed me the key box that is empty. The manager (Rowell Tolentino) told me that there’s nothing he can do. I was confused since I already pay for it and have a confirmation. He even told me that they are supposed to be closed already. Seems like he is in a hurry to get out and did not even attempt to help me in any way. He just handed me a brochure and told me to call a number for help or refund.
So I called the 800 number on the brochure and after about an hour of endless holds and transfers. I was told that the best they can do is to have me pick up the vehicle in the nearest airport which is about 65 miles away from where I live. This is ridiculous since I don’t even have a car to go anywhere. I had never seen this kind of incompetency anywhere. They did not even give me a courtesy call ahead so I can make other plans.
Now I’m stuck with no vehicle to pick up my family from the airport and ruined all my plans for the weekend. Thanks Hertz I should have not count on you. I used to appreciate their professionalism and efficiency. Your service is falling apart I hope someone from the Corporate Office is aware of this.

Hertz office in Temecula on Jefferson rd. Is the best office I have ever used. The office staff is very customer oriented, always very friendly. I can recommend renting from them any time!!!

i wish i could give them negative stars. i reserved a corolla a few days in advance to make sure of availability and because i was running a tight schedule needed to be in and out. my son decided to go with us so i asked for an upgrade to a mid size car. The worker there told me they had a camry and that i could take it. then another customer comes in who hadn’t even made a reservation and requested a camry after me. she then told me sorry and gave the car to the other person. ??? i’m not quite sure why she told me i could take it and then right in front of me told the person who came in after that he could take it and told me sorry.
that’s not all, they didn’t even have the corolla that i reserved so they gave me a hyundai elantra, i thought, well, it’s about the same as a corolla so i decided i’d forget about the poor customer service and get out of there so i can get on the road. but instead, they told me they needed to clean the car. it took half an hour to clean the car and it’s still the dirtiest car i’ve ever rented.
this place has no concept of customer service and i’d never rent anything from this place again. i advise others to look for a rental service else where even if it’s a little further away. i hope this helps people save time and from a horrible experience. because that’s what Unilocal is about in the first place right? and since i’m way behind schedule now, i need to go. have a nice day!

The store employees need to understand the importance of good customer service. They need training in simple things like apologizing when small mistakes are made and the ability to listen. Their failure in customer service is simply one problem.
The sign to the front of their business indicates 24/​7, but no further information. One would have no idea that the car drop is in the back. It’s just not clear.
When there were errors on our bill, rather than listen to our situation, we were passed to corporate. We spoke with corporate and when we got off the phone we thought it had been fixed and would be soon posted to our bill. We waited 3 days with no corrections. We called corporate back. Corporate then told us that whoever had helped us made an error and we needed to call the local office. We then called the local office and they could not help us.
This office (or maybe corporate too, fails to understand the big picture. In the short term they made money on this one rental. However, in the long term they will lose money because we won’t ever rent from Hertz again. It’s about relationships and investment. If you don’t invest in your customers they won’t return to your establishment.

First I noticed the vehicle on hold (Hyundai Accent) was not the vehicle I had reserved (Toyota Corolla) the staff said that it was either of equal or similar. He reassured that the vehicle was «similar» (Later I found out it wasn’t) Then when I got to the car to do the vehicle inspection I told the staff member that the tire looked like it was hit, the rim was dented and the cover was bent. When I looked inside the seats were stained and there was an odor to the car. I let him know and he said that everything was fine. He was on his cell phone the whole time texting. Before I was go sober inspecting the car he walked back inside and dismissed me. I felt desperate for a car so I chose not to argue and took the vehicle anyway. That day I only drove the car home which was down the street. The next day I had to drive it to work on the freeway and noticed the alignment was off, Probably due to the damage that was on the wheel. I called after I got off work to try and speak to a manager and I was told he had gone home for the the day. The staff there said to bring the car in and they would exchange it for another. When I got there I was told that the only vehicle they had had was dirty but that it was an upgraded car for the inconvenience. I asked if that was the only thing available and they said yes. The staff walked me to the car to do the inspection, again he just walked around the vehicle and marked it as normal wear and tear and didn’t bother looking on the inside. Frustrated for having the exact same experience with another staff member for an «upgrade» I just agreed to the terms and signed the agreement. In all fairness the car was an upgrade and it was a better car overall but I would’ve never needed a «free upgrade» if I was heard the first time around.
All in all my experience was not good. I felt that being desperate for a car left me in a vulnerable position and there was no staff that made me feel better about the transition. Especially because I needed it for a week. I probably won’t ever go back to Hertz because of this experience.

There is a reason this facility has a two star rating. I would give them zero stars if I could. We had a trip planned to Paso Robles for a wine 3 day weekend of fun. On the Friday we went to pick up our full size car and was told they didn’t have one. They had one car a Versa or something like that… a skateboard with glass! Or… we could wait 3 hours for something to come in. With a 5 hour drive plus ahead of us we needed to get going. So I drove my personal car. We are also Gold members… unfortunately that didn’t do any good. Never will I use the Temecula Hertz!

So a few weeks ago, we left the San Diego area for a weekend trip to Palm Desert for my wife’s bday.
My car broke down in Temecula on the side of the freeway.
All the Enterprises were sold out and were of no help nor did they care.
We called Hertz and they rushed a driver over to us in a truck and picked us up and our luggage so we could get our car towed that wouldn’t be worked on until Monday. It was towed later.
They cleaned up a car and gave us a free upgrade as a bday present and got is on the road ASAP.
Thank you for Hertz for saving out weekend.
Special thanks to Brandon Beal who picked us up and helped us from A-​Z!

I have rented cars and minivans from Hertz Temecula location many times… I have nothing but good things to say about the staff and Hertz manager Kamran… Very courteous, and helpful. I will continue to rent from them as I would strongly recommend them… Thank you

Horrible!!! I’ll never rent from them again. Glad that I’m not paying for this rental. They gave me a mini van with only 1 seat other then the driver and passenger seat. Like really??? Why would even rent this van out. Horrible!!!

I can’t even give them a negative star. So after driving here and first not having a car at first location. I was told I could come over here and they would wait for me. There was 3 workers when I arrived. They ignored me at first. Then they said they were closed. I told them that their manager told me that he was going to wait for me. He told me that the manager was gone. So now I’m outside waiting because the workers decided to go out the back door. And also they had a customer inside while I stood outside and they sent her out the back door and didn’t even walk her to her car. I don’t know how they stay in business. So from bad to worse. And now I’m stuck waiting to see if they will call me back like they told. Me. I will don’t use Hertz go somewhere else. 10 mins waiting on the phone to get a person then no car. Then employees leave a patron stranded because they had to go. They had time to talk to me and tell me they couldn’t help me for 15 mins. Less time than it would have been to sign a sheet that was already ready.

I had set up a rental from this location through the corporate website. I had also set it up on the website for them to come pick me up from my location. I went to cancel the rental and found out that they charge $ 50 to cancel a prepaid rental if its 24+ hours before the scheduled time of pick up and $ 100 if it’s within 24 hours of pick up. So it was cheaper for me to just rent the dang car. Then Hertz never came to get me. Apparently you have to call the location and set up pick up even though you already did it on the site. So I would like to say first and foremost … If you want to rent from Hertz, it would do you good to deal directly with the facility that you want to rent from.
Now. I went to pick up the vehicle and it was clean inside and out. The gas was full and everything went smoothly. Jake helped right the wrongs of corporate and I left the location happy. I would recommend this location.

Never will I rent from Hertz again. My rental car broke down on our way to Laughlin and after waiting almost 3 hours (with a 2 year old) with absolutely no help from roadside assistance and the MANAGER, Kamran at Temecula, I was left to fend for myself by contacting locations around the area to find a replacement rental; after Kamran had said he would «See what he could do and call me back.» He provided absolutely zero customer service and was completely rude to me over the phone. After reading the other Unilocal reviews I am shocked that Hertz would still keep this employee working for their company, let alone as a manager. Do not rent from Hertz!!! Go to Enterprise where they actually care about their customers.

This is the worst rental office on the face of the earth with lazy ignorant employees, Mike is a complete idiot and useless. They are always late on pickups, I usually have to call 3 times to get picked up, they never have the car that is reserved and usually try to pawn off some lessor car at the same price. They could care less about making the customer happy, they are basically sleazy car salesman renting cars. Do yourself a favor and rent somewhere else, this office should have been closed a long time ago, look at all the recent reviews of this dump, all 1 star complaints.

I’m too upset to go into detail, but never again. Never again will I ever go to any Hertz. This has possibly been one of the most traumatizing experiences I have ever had to go through. To the store «manager» Cameron: I will be contacting corporate about your disgusting behavior.

I give this place zero stars!!! I booked a minivan three months early. I called twice the week before to make sure they where going to have my van, they told they did. I arrived early to pick up my van and they don’t have anything but a large car. My family and I where on our way to yellowstone park, so we needed this van. I took the car they gave me and was told by the manager that I could pick up a minivan at Ontario airport. So I loaded up all of my stuff and 3 kids and headed to Ontario. When I arrived to pick up my van in Ontario airport (after waiting 2 hours because there computers where down) they DID NOT have a car for me and told me I could pick one up in Las Vegas airport. Finally I arrived to Vegas and the manger Sean was fabulous and got me a van. The staff at the Temecula branch as well as the Ontario branch are completely unorganized and do not no how to treat there customers! The manager at Temecula branch is nothing but a «car sells men, «telling me what I want to here, while giving me nothing!!!

My car broke down in Temecula and I needed a crental car. The repair shop called Hertz, and the manager Gail came to pick me up. Now I rent cars all the time and most rental car people could care less about their customers. This girl was terrific. Professional, friendly and above all else her customer service was outstanding. Back at the Hertz office, I noted that everyone was friendly, relaxed and yet efficient. They only had 1 car left to rent and it was a bit higher than my budget. No problem, they could see I was stranded and met my price range with a smile. Kudo’s Hertz, and thank you Gail.

I’m in the area because my mother is in the ICU at inland valley. I’m on a time crunch because I have to be with her for a respiratory apportionment (I’m currently looking after her medical care)
Mike, was rude and unhelpful. At first he said my car would be arriving within 20 minutes. Then, he said 40 minutes. I asked him if there were any locations nearby, he said no. I asked him if I’d be charged for my reservation if I canceled and went somewhere else, he said I wouldn’t. So, I’m hoping that is something he said that was truthful. We’ll see.
I’ll be posting a review of the next hertz I go to. Hopefully, they’re much more helpful.
ps– I made this reservation 2 days in advance. I was even willing to upgrade to ANY vehicle as price isn’t a factor for me. However, he said they had NOTHING available.
Update; called Hertz GOLD member line because I am one. So helpful! They directed me to the riverside location off Indiana and OMG SO MUCH BETTER. It was like dealing with normal people. The first car they gave me was dirty; they noticed, not me! So they upgraded me. Excellent service Riverside!

Worst car rental experience I’ve ever had. I wish I could give this place 0 stars!
1. Made my reservation online and paid with a 9 a.m. expected pickup.
2. Waited two plus hours in line to have my reservation not be available.
3. At least ten other people in line behind me all having the same problem.
4. A Cadillac SUV was returned and the woman behind the counter said there was a recall on it and they couldn’t give it to me. Yet the other employee drove it away and was brought back in the same SUV by what appeared to be another customer.
5. Still waiting in line over 2 ½ hours later when a car finally comes in. The customer blackmailed his way out charges for an additional day since they close at 1 p.m. and technically he has a full day at 530 p.m. He threatens to leave and snatches the keys from the clerk telling them they’re going to further ruin my plans. WTF?!
6. Employees are telling customers calling to try calling back after 1 p.m. They close at 1 p.m. on Saturday! Haha! The jokes on you customer and shame on Hertz for being so shady.
Overall this has been the single worst rental car experience I’ve ever had. Whoever is in charge here needs to be fired for incompetence. This is a complete joke of an operation for which they are understaffed and working with a failed booking system. The employees who are working here say they have already complained to upper management and nothing has been done.
Wow, Hertz! You really fucked up this time. Thanks for ruining the beginning of my vacation. I will never rent from you again.

Booked a rental car here so that we would have a mini van to take my parents to the airport with all of their luggages. I originally rented from Avis a few days before for a much cheaper price for a Standard Elite SUV. But we didn’t want an SUV, we wanted a Mini van and at Avis, it was sold out. So we went here to book a mini van. The website said it was available so we booked it through the website.
When it came time to pick up the mini van, we were told that they don’t have any. So in other words, they lied about having mini vans available and we ended up with a standard Elite SUV, the same kind of car we rented from Avis a few days earlier, ONLY it’s $ 70 more a day! Oh, how thoughtful of you, Hertz! Had I known, I would have stayed with Avis.
The lady there tried to convince me that everyone including my parents’ luggages would fit in the car. It did, but we had to really squish everyone in, not to mention two car seats!
Then during holiday traffic, we told them that we might miss their 6:00 pm deadline and they said that since they are closed tomorrow, we would have to pay for 3 days since they are closed the day after Thanksgiving as well. We didn’t want to pay over $ 300 for a car we didn’t even want! So finally, after my husband yelled at them over the phone, they said that they can drop the car off at the Ontario airport, they close at 10pm. So we drove home, got our car, took two cars to the airport, dropped the car off and came home, resulting in a 6 hour drive!
Then, when we dropped the car off at the Hertz at the airport, they asked if the scratches in the front of the car were there before we picked it up. Since we picked the car up at night, at 6pm, we didn’t see it and they didn’t tell us. The Hertz in Ontario told us that the local edition Hertz like to screw people over like that and have people pay for damages that we didn’t even do, so she had us fill out a report to cover ourselves. Unbelievable. I’m NEVER renting from this location AGAIN!