JCPenney

Last night while shopping and minding my own business, I couldn’t help but notice a lady screaming at the top of her lungs to a young associate at the front desk. She was hollering at her calling her names and demanding to see a manager. Not only was she freaking out on the young girl behind the counter but when a by stander said something to her she started freaking out on them as well! The young lady, whose name is Jennifer (I later asked her name) was AMAZING about the situation and handled it very very very well! She remained calm and asked the angry lady to please not speak to her like that. The lady kept yelling and hollering and Jennifer continued to remain calm and help her out the best she could. I work in customer service and know first hand how difficult it can be to keep your cool when a client is angry with you but this lady took it to a whole other level. Being a manager myself in a customer service job I look for people like Jennifer to be able to bring on, who are professional in a difficult situation like last night. She was amazing!

Robin, the designer that came out to our home was great. The follow up from the store to keep us informed as to the statice of our order was great. The install date was great & on time. Then the install, the first guy that came out was a nightmare & should not be installing at all! He put the rods on crooked, uneven side to side, numerous holes to put rods up, sprayed silicone spray on the rod over my brand new carpet without any covering laid on the floor. The drapes were the wrong length, both off an inch. One set was completely made in a defective manner, pleats didn’t line up, etc. Wrinkles would not come out to my satisfaction on either set. The plan was to send someone else out to look at them & re-​make the really bad set. They let me keep them while I waited for a new set. The new set came out better & I am about 90% happy with them. The other set were left to see if the wrinkles would fall out. A second man that came out Ray was great! He straighten everything out. The second set of drapes had to go back for pressing, in the end wrinkles didn’t come out. They added a string on the bottom inside of the drape to help it hold the pleats. A white string that showed & caused the drape to pucker. This was not good & in about a week or so I stepped back on the drape & broke the string. It had to go anyway, Robin came back out for a final evaluation & decided the string was stupid too. She took pics & sent all info to the manager. We ended up getting a discount but I’m not happy with what I got. Will never use penny’s again. Not the same as 20 years ago! Pricing was fair but quality was horrible.

They had a great sale on jeans so I went and I was having trouble finding a size and a sales person was standing right next to me and didn’t offer help when I repeatedly expressed exasperation. I could have asked him but I expect someone to offer help. So it was an ok experience.

Family shopped for clothes deals advertised and were informed that they had won a special at the register only to find that it was a mistake. Bummmmmmer. Then when out of the two jeans purchased did not fit even though they were the same size and tried to take back given a major league hassle accusing my wife of some sort of fraud because the JCP mark was missing. Fortunately my wife is a shopping genius and found the other jeans on the sale also did not have the JCP mark. Run away from this place. You would think that after a hundred years of being in business they would have it dialed in.

Had family portraits taken this evening with Athena and she was absolutely wonderful! We would definitely recommend her as a photographer. She is professional, kind and made our experience very simple and enjoyable.

I’m writing this review for the JCP Portrait Studio in the Temecula Promenade mall. I took my 2 month old daughter to get some photos done, Groupon in hand. Not only do they have great deals via Groupon, the service was amazing! Our photographer was named Kristin, and she was so patient with me and my mother-​in-​law. We did 3 different outfit changes for my daughter, including some toys in some of the photos. Then she let us play on the computers there to make the images we wanted. When the images came in and I realized I had made a mistake in ordering of 2 of my sheets, she fixed them right away for no extra charge. Sweet, helpful girl and an overall great experience for us.

Long lines and not up kept. Store is packed, lines out the dressing rooms and check stands are closed. The weekend before school starts; really?

On ⁸⁄₅ my mother and I decided to stop in and check out the amazing sale they were advertising all week. We were gingerly shopping in the shoe department, when my mom came across two (different) pairs if shoes she wanted at a great price! We looked around for an associate to assist us. We noticed there were two, a lady and a man (Chris). We noticed they were assisting people checking out. My mom being, the nicest and most understanding person suggested we get in line (even though we were not «checking out» we just needed a different size shoe. After waiting in line Chris called us up my mom politely asked if she can have a different size in shoe.
Chris then proceeded to provide us with horrible customer service. He did not smile nor greet us, just blatantly stated «ya» «what do you need» went to the back, came back
Didn’t bother to say anything, just stood there staring at us until we looked up (my mom still in a great mood) apologized for not seeing him when he walked up. Chris than said «ya» with thee most unprofessional and smug attitude (as if we were bothering him). Seriously? Needless to say. We left. I’d rather pay more money at another store for those same shoes than ever come back to this Jcpenny.

I’m standing in line waiting to pick up my online order. I chose the ship to store option because I didn’t want to pay shipping. I did think this pick up option would be easier but it’s not. The store is a bit confusing as all the check out desks read customer service. And customer service is usually the place upstairs where you go to pick up your online order. What is so frustrating to me is that there was no sales associate to even ask where to go to pick up my online order. The only sales associates on the floor were the ones behind the checkout register desk. Seems to be the store manager (s) need to be thinking of their customers. There were a few other women in line wondering where everyone was too. Newsflash JCPenney if your customers can’t buy things because they don’t feel like waiting in line for 20 min your sales will drop more. Please higher more service thank you.

This JCPenney is located at Promenade Temecula with plenty of parking (uncovered). I came by this location while I staying in Temecula this weekend. I was looking for a pair of denim jeans to replace two pairs of jeans my little girl dog ruined (I am assuming she didn’t do it on purpose).
I thought this JCPenney had a great selection of denim jeans and also a large selection of clothing on clearance (making room for summer season). I was thrilled to finally find a pair of jeans because I am pretty picky and particular in what I want in a pair of jeans.
There are a few fitting rooms in the women’s department and they were clean upon this visit.
When I came to the register to pay, the sales associate told me that on JCPenney’s website, you can find coupons that you can use at the register (just show your phone at the register). I was really grateful that she helped me save extra money on this pair of jeans that I had in my hand. She told me that they no longer accept Retail Me Not coupons because the bar codes do not always match for coupon use.
My husband also came here on his own to get a last minute dress shirt and matching tie. He was also able to use a coupon ($ 10 off $ 25 or more purchase) at the register without any problems.
Overall, a great shopping experience and would come back here again if in the area and need to buy clothing.

Carolyn from the jewelry department was amazing. So kind and patient and worked with our budget. Thank you soo much for helping us with our last min shopping

I don’t usually gush about department stores, but I wouldn’t be doing anybody any kind of a service if I didn’t encourage you to try JCPenny if you’re in the market for a new suit or dress shirt.
I figured we’d end up at one of those 3-​day broker places or Dude’s Wareouses where they guarantee that you’ll like the way you look. But I followed my wife’s suggestion (cuz I’m smart) and right off the bat I was impressed with the selection AND the prices. Suit jacket and slacks for $ 179!
Best of all however, was the service! We were immediately greeted by JEAN PAUL who helped us with sizing, helped us find the right sized slacks, helped us with a couple different fits of jacket, and he even helped us match ties to shirts! Without him I probably would have lost patience and left! So many thanks to JEAN PAUL at JCPenny!
MORE SO HOWEVER… my wife found a 25% off coupon in the paper just a few days later. She went back in, prepared to return my suit and accessories if it meant getting our money back, and then re-​buying it back at the new lower sale price! But JEAN PAUL was there to make it easy, and simply credited my wife the difference! My wife is a pretty savvy shopper, and was SUPER impressed by his customer service! And so was I. He saved us $ 100 from our purchase just a couple of days earlier!
Again, if you’re in need of a suit then do yourself a favor and check out the mens department at JCPenny And be sure to ask for JEAN PAUL! They don’t come any better, and HE would be my reason for going back when I need to restock on dress clothes! I just hope JCPenny appreciates solid employees like him!

15 minutes to buy 1 item. If you have all day great place to waste it
Going on 20 now. Rediculous

I like coming here for my cologne. They always have what i need and i am always in and out in no time. I like that i can always find parking and it makes it easy.

Im very happy with there customer service =) I love coming here will come back for sure

Pros: On-​the-​floor staff is friendly, professional and helpful; quality products with solid displays; clean departments with ample walking and shopping space
Cons: Managers on more than one occasion (which motivated this review) have been unsympathetic, arrogant and inflexible regarding JCPs return policy; in addition, those same department managers were insulting and derogatory to their own staff
Bottom Line: Due to their rigid return policy yet with their friendly staff this store is a great place to look at and learn about their products but then buy it somewhere else.

Bought four thousand dollars worth of drapery that we had specially made for our bedroom. We had some concerns about the fit on the windows and called to have JCP come out and check or redo them. They came out promptly on the date that we asked them to and fix the drapes so they work perfectly now. There was no muss no fuss no nothing they did the work they were courteous they were just fine. I highly recommend them. Robin was the interior decorator who came to our home to show us everything. We could not have asked for a better salesperson.

There are deals to be had, especially with summer coming to an end, but my one star review is due to a slimy employee. She mentioned that she had a 20% off coupon. Enticed by the prospect of saving money, I was lured to her register.
«ID please,» she requested.
«Huh,» I thought to myself. Still, I thought it was a new policy to ask for ID (maybe to track returns), so I handed over my ID.
Then, «Social security number?»
I snapped out of my frugality-​induced stupor and asked, «what for?»
«For your discount,» she replied.
I glanced down and finally saw a sign that offered a 20% discount on a purchase when a new JCP credit card was opened. I pointed to the sign in front of me and said, «you mean for the JCP credit card?»
After listening to several lies, I told her that I took care of my credit and that I did not want to sign up. She fumbled for words throughout the rest of the transaction.
Credit-​savvy consumers, or anyone who doesn’t appreciate treated like they are stupid, steer clear of Yolanda. I was going to tell the manager about the experience but I figured this type of behavior was par for course – and maybe even encouraged – in order to meet sales quotas. Instead, I’m opting to tell consumers who might otherwise unwittingly fall for a scam like this.
What makes me angry is that Yolanda seems to be targeting Spanish speaking customers for these unethical transactions. I just wonder how many people have unwittingly signed up for credit cards after giving away their Social Security number.

Top Notch customer service!!!
When lines are long everybody jumps in and helps. Very proactive enviorment

Alicia in shoes is a sweetheart. I HATE shoe shopping because I’m ridiculously picky but she did everything she could to show me a few pairs of shoes she thought I might like.
Overall though they have a fairly good selection of everything in each department that I’ve experienced at least (men’s women’s, jewelry, housewares, shoes, etc).
JCPenney’s new thing is that their prices are being slashed without the need of coupons and although I haven’t bought anything from here in a while, I have walked through and noticed their prices are definitely lower and a little more appealing.
Good job JCPenney!