Sears

I should of read the reviews before shopping online with sears. Terrible customer service that does nothing but apologize and never offers just to make it right. Sears needs to reset all of there policys to be more competitive with amazon and the
order was supposed to arrive on ¹²⁄₂₉ and now its ¹⁄₅ and still not there. stay away ftom sears until they revamp customer service and shipping

Went to Sears yesterday 12÷19÷15 I wanted to get a necklace and my husband wanted to buy some tools. We were surprised to see it wasn’t as busy as the rest of the mall. We quickly realized why. My husband found a few things in the tool department that he wanted but after 20 minutes of searching for to unlock the tools so he could buy them he figured they must not want his money and came to find me at the jewelry counter. I found a necklace that I liked and the young sales lady was leaning on the case. I tried to get her attention but she just turned looked at me and walked away. I was at how rude she was and we just left. My husband and I now understand why Sears was one of the most empty stores in the mall during this holiday season crappy costumer service. We will never be returning to this Sears store.

We saw a gazebo we liked here over the summer. When it came time to buy it, it was out of stock for the season. I was very disappointed, so they called the other Sears locations to check if they had any. They didn’t have any at the other Sears nearby, so they ordered it for us and had it shipped to our house and for the sale price we saw too, not the full price! Very awesome!

This is the worst Seas I have ever been to. Went in a few Sunday’s ago to buy an exercise bike. No one would help me. Asked several people and nothing. I call to complain to corporate. Immediately get a phone call from the store manager who apologizes and says someone from that Dept is going to call and help me. The person does call but doesn’t help and tells me her manager will have to get back with me the next day. Been waiting a week and no one has called me. Made At least 10 attempts to call the store manager back never get him and was told messages were left but doubt it. Call back to Corp to be told I just have to keep trying to reach him at the store. What a waste of time. Will be calling Corp one more time to let them know they have lost a customer. I will never stop at Sears after this.

I had originally bought a mattress with them and it was defective. They sent another one and it too was defective. So now they sent me to the store to go pick out a whole new one and call back with the item number for a replacement. The difference of the mattresses was $ 335.99. I asked if I would receive a refund and I was told no. After a run around for days with sears I wrote corporate and explained the issue. Heres what I got and my responses.
Dear Kathryn,
Thank you for contacting Sears. After reviewing your account, I see that we processed your mattress exchange and the delivery date is 09÷27÷15. Please contact Mattress Department at 1−888−566−5561 for further assistance.
Thank you for taking time to contact us.
Sincerely,
Darel D.
Sears Holdings Corporation
800−479−6351
Original Message Follows: — — — — — — — —
That was not my issue. You did not even read my email.
Sent from my iPhone
On Sep 13, 2015, at 6:33 PM, Sears Holdings Solutions
wrote:
Dear Kathryn,
Thank you for writing us back. I certainly understand your frustration regarding the delivery charges and I am sorry to hear that you got defective mattress. I would like to inform you that it is our company policy that we charge 15% restocking fee and the delivery charges. I do see that you were only approved for mattress exchange, not box spring exchange. I would like to explain the policy of exchanging which is if you replace the existing product with new product via even exchange, then we are unable to refund the difference if the new product costs less, and if you choose costlier product you will be responsible for the difference. Hence, we are unable to provide any refund. However, I would like to offer you Sears 10% storewide coupon (up to $ 100). That is the most we can offer.
I have created a case regarding this concession. Your unique case id is 3 594 539, which you can use for future reference.
Please respond this email if you wish to accept the offer.
Please call our Mattress department at 1−888−566−5561 for further assistance.
Sincerely,
Darth R.
Sears Holdings Corporation
800−479−6351
Original Message Follows: — — — — — — — —
Not one person has ever shown me your policy ever since doing business with your company in August. Like I said earlier I spoke with a representative from your company saying that I am entitled to the difference in the form of a refund. I do not understand how you are not backing what your employee was recorded on tape saying and are able to steal from your customers. Do you realize how hard I have worked for my money to be able to purchase this mattress? And now you are stealing it from me. $ 335.99 may not mean much to you but to me it means a roof over my head. It is absolutely disappointing the way your company does business. Although I appreciate your offer, for how much money your company makes a measly 10% is nothing. And I apologize but I will never do business with your company again and will let everyone know about the terrible service I received. All I was asking was for $ 335.99 back or matching box springs and you would rather loose future business over that.
Dear Kathryn,
Thank you for contacting Sears. We appreciate hearing from you. I apologize for the inconvenience you have experienced.
We appreciate your feedback. By sharing your ideas, you have enabled us to address the issues and provide feedback to the appropriate person. Truly, your remarks provide valuable feedback that will enable Sears Holdings to improve the customer experience.
Thank you for taking the time to contact us. We value your relationship with Sears, and hope that you will continue to make Sears Holdings your choice for quality and value. We appreciate your business and look forward to assisting you in the future.
If you need any further assistance, please feel free to get back to us. We will always be happy to assist you.
Sincerely,
Turner R.
Sears Holdings Corporation
800−479−6351
So if you are looking to buy anything from sears don’t. They say they can’t refund the difference but if I were to buy something of more value I would have to pay. How ass backwards is that. If you have a credit you get refunded simple as that. They customer service is TERRIBLE. Actually it is non existent. You get generic responses. No one cares about you or what your situation is. They just want to steal your money and charge you for every little thing even though their product is defective. I am truly disappointed in this company.

This review is for Sears Home Delivery Service (if you can call it that!) I purchased a patio set online with the option for assembly. The total delivery, assembly, set-​up and hauling away of boxes cost $ 118.99. So on 8÷25÷2015 the order arrived. The delivery man said their service does not include any of the above despite the extra charge I paid. Between the delivery day and the next few, I made multiple calls explaining to Sears that they failed to honor the service I paid for. Several customer service interactions were barely understandable due to accents and because the poor connection to a foreign country call center. I’ve just been advised that I will not be refunded the money for the service I did not receive but will instead be given a $ 30 Sears gift card! BS, BS, BS… Sears has not heard the last from me!

I go there for Craftsmen tools, would really like the sales staff in the entrance and appliance section to stop trying to sell everything to me. I didn’t come there to buy a washer and dryer or mattress. I came for the tools, if I came there for a washer and dryer or mattress I will check it out my self and then if I have a question I might ask. It’s like a car lot with the employees there. Not there fault entirely, that’s there job. The management should really look into there customer service at this store. All the sears I have been to this is the worst when it comes to trying to haggle you to buy stuff. I’m almost tempted to drive out of my way to Oceanside or wherever just to avoid this. I’m not buying a car, case closed. Your tools are great though.

Sear’s Scam — DO NOT BUY THE PROTECTION PLAN FROM SEARS… It’s a complete scam. It was sold to me with the statement that it covers any kind of damage done to the TV, even if the TV falls over, which is why I went for it. I purchased it for $ 100 just to have them tell me, when my TV did fall over, that they have no such kind of coverage on a TV since I purposely abused the TV. How freaking stupid is that. I will never purchase another thing from them. They could have refunded me the $ 369 I spent on it, which would have gone right back into the company with probably a little bit more out of my pocket, but instead they just lost another customer due to the lies they tell in order to get an extra hundred out of you. DO NOT BUY THE PROTECTION PLAN. The only thing it covers is a guy to come out to your house and tell you that your TV doesn’t work. Corporate America is a joke.

The sales associate Brittney helped me quickly find what I need and always had a smile on her face. I had a very pleasant experience today!

Sears Temecula used to have lots of products in stock and on display. We are trying to purchase a reasonably priced riding lawn mower from Sears. Not only do they not have any on display but you can rarely pick up standard parts to fix one. We like to shop Sears but their in-​stock items have seriously deteriorated! We are not catalog shoppers!

This review isn’t directed at the store but at Sears online. I ordered a toddler bed three months ago and it still hasn’t come in. They did say it was back ordered, but that it would be available for pickup in 4 weeks. Nobody can give me an estimate of when it will be ready three months later so I’ve canceled my order. Very disappointing experience! How can they be this disorganized?

I drop off my Lawn mower last December 8, 2014 at Temecula Sears service department. I was told that it will take 2 weeks for repair and someone will call us if it is ready for pick up. 2 ½ wks passed, no body call to inform me whats wrong with our lawn mower or if it is ready. I decided to drive 20 miles from my house just to get there and asked if my lawn mower is ready. I was told that it is ready but they don’t have it yet and they will call me when they get it. Jan 11, 2015 still no call. I tried to call the store and I was on hold for 25 min then my call was dropped. Now I will drive there again just to ask! Waste of my time and gas… I will never buy from Sears Temecula.

So I’ve been here twice now, and both times received great service.
First trip in, I needed a stripped bolt extractor. I searched and searched for the kit, and finally admitted defeat and approached a sales associate. An older woman, probably early 50’s, knew exactly what I was looking for and where it was stocked.
Within a minute of asking for help, I had what I came for, and was on my way home to fix my botched DIY.
On my second trip, I needed to purchase a small compressor as our new home isn’t wired for 220 in the garage yet. Found a nice 7 gallon unit on sale and decided to pop on it.
Got it home, and something wasn’t quite right. It kept popping my GFI, and shooting sparks out the side of the motor. Also strange was that it never stopped attempting to refill the cylinder. I suspect a leak to be the culprit, but that’s really neither here nor there.
I took it back a few hours later, and they accepted it w/​no questions asked, no restock fee, nothing. The situation was so painless, that I almost hung around to see what else I could justify purchasing.
Great service here, can’t wait for my next project/​new tool purchase.

HORRIBLE experience with Sears!!! I bought a washer and dryer here on black friday. They delivered the washer and dryer a week or two later. They had the wrong size cord so couldn’t actually hook up the dryer. They said they would have to send someone else out with the new right size cord and the soonest they could do it would be 4 days from then. I got that scheduled and that day came and went and nobody showed up so I called them and they said they didn’t have it scheduled for some reason so we re-​scheduled a new appointment again (another 4 days later). That day came and went and they didn’t show up again. We called them and said please send someone out today to hook up this cord like you promised twice now or we want a full refund and you can pick the washer and dryer up. They said they could not send someone that day and the soonest would be another 4 days! So we told them to come get their washer and dryer and we want a refund. They said no problem we will refund you and pick them up tomorrow! So they couldn’t take 5 minutes hook up the right size cord the next day, but they could pick up the washer and dryer for a full refund? What an awful business. Will never buy appliances from sears again.

I bought a microwave 7−12−12 from sears in Temecula. The first one delivered was defective, so I got another one, just a few months ago I noticed in the back of the microwave was a bumpy rusty mess! I called and got no satisfaction from anyone! I had bought 2 refrigerators, a stove, washer and dryer the expensive ones. No one will help they say to buy the protection plan for 289.00 but the microwave only cost 479.00. Doesn’t make sense, no guarantee of replacement of the microwave. I will never refer anyone to this store they sell shotty merchandise and don’t stand buy there products. They sell seconds!

I’m only giving one star because I have to. Today I went to buy shoes for my husband. There was nobody working in the shoe department but they had the size I needed. I took them to a register a when the cashier opened the box to check the size they had a big blemish right on the front of the boot. I asked for another pair. The cashier put a page in for the shoe department to call her. After about 15 minutes with no call she placed another page for the shoe department to call about 10 minutes later someone called and said they didn’t have anymore in the size I needed. I asked for a rain check so my husband could stop and get them at a Sears near his job. The cashier suggested I order them online… I didn’t want to order them I wanted a rain check. The cashier asked the other cashier if he knew how to do a rain check and he didn’t know how. Another cashier came up and I had to explain to her what a rain check was, she said she had never heard of it and would have to call a manger, I had now been standing there for over 40 minutes and three different cashiers can’t help me with a simple procedure. Needless to stay I was very frustrated and told them I was not willing to wait anymore and walked out. I will not be back to Sears!

Again, came here to check out bikes. I went online to see if they had this bike in stock. Before we went I called them and was told to leave a message. I called 10 minutes later and still led to the voice mail. There was another Sears in Carlsbad that had the same bike so I called them twice… does anyone work in that department? So we decided to just go over and check them out. I told my bro to look for someone to help us. 10 minutes later he comes with this man and he was super slow. PS the guy was sitting at the desk, checking his phone, not doing anything. He didn’t really help to describe things, just to read the little paper description. Dad asked him if they had any more in stock and the man said he’d have to check. Another 10 minutes later he said there was the display left. My dad asked him to check if there were any in stock in Escondido and the man was like, «I’d have to check.» Disappears for another 10 minutes… nope. Y U WASTE OUR TIME.

Sears has lost me as a customer. I was walking through with my daughter Thursday at about 4 pm. I noticed they had everlast gear in sale. After seeing my daughter to her hair appointment, I reentered sears, chose three or four everlast items, and went pay for them. In half of the first floor, there was one cashier at a register. You can imagine the length of the line. I hung up my selections and left.
When I returned at 6pm, I found my items and again went to pay. This time I found a station manned with four women, one with paying customers. I asked one if the other three if they had a second register open. She looked at me, pointed behind me, and said, «The line starts over there!» Keep in mind there were no other customers in sight. I responded that no, they’d just lost me and put my items down and walked off.
I went to another register, asked to speak to a manager, was told he’d be down in three to five minutes. Naturally, he didn’t show
It’s no mystery Sears is on the way out. I never going to spend another cent with them.

I came here to buy a TV and ended up leaving with a 46″ LED 3D TV, the sales associate that was helping me was extremely kind and patient and gave me lots of information and all the T’S I had questions on. Go see Jawad in electronics if you need help.

No zero star option Unilocal?Common. Shipping at this particular sears is my worst nightmare. The staff is undertrained (which is corporates fault not the employees), there is little if any service in their «customer service», the store pickup option is a nightmare, you can’t get a hold of anyone via their store phone number… It just keeps going to an answering machine. What happened to sears? And in the pickup room, there is the managers picture with a phone number… No one picks up that phone number so good luck. Coming to the tools department is like a scavenger hunt because even if you’ve never been in the store before, you have just as good a chance of finding what you need as if you asked an employee to find it. I won’t be back and I won’t refer anyone.