Rancho Car Wash

Showed up around 9:30 with the expectation that the employees would have the attention for detail… Not so!!! Road grease had smeared down the passenger side and they actually expected me to except it… That didn’t work. As I asked for a rag and liquid cleaner to wipe it myself, the manager had the nerve to ask if everything was okay… I had to laugh in his face and remind him that if his employees were more conscientious I would be doing their job for them. Ultimately, the manager didn’t seem to give a crap about the lack of customer service skills exhibited by his employees. I would not recommend this car wash as it may be a clear waste of your time and $$.

I’ve only been here a couple times for a car wash and everything has been pretty smooth.
As always, they’ll try to get you to upgrade your wash or to a wax/​oil change, etc. but they’re not annoying about it and you can just move on with your wash.
I cant honestly say how comparable their prices are since I was given a gift card for 3 free washes, but I’m sure they’re about the same price as other locations.

I came in wanting a wax and wash. Thought 55.00 was a good deal bit I was wrong. They over charged me used a machine and left swirl marks on my truck. Ya they were fast but did a really bad job. Water came from my mirrors and left water spots every were. They don’t use air to remove water from areas like that. Dont get né started on the air freashner. OMG 1 little white smelly thing. What is that crap? Hell another car wash in Elsinore gives you more than 3. The girl that took my money said sorry we only give one in a rude way. I said shit keep it then. They did my front window like a child. Streaks everywhere. Just not happy here. Promised by the guy they would do a great job. That was bs.
Found a better car wash with HAND wax not a machine and they charge 20.00 less. They don’t leave water spots. You guys fail bad here.

I don’t know why I come here… I leave ticked off every time. 1 hour quote = 2 hours, and $ 70 quote = $ 120.

Wow this is a very bad place to go get your car washed, indeed a rip-​off !
I paid over $ 70 and when they handed the car back to me the bumpers were still dirty. So i figured it must be a mistake; i called the manager over; guy’s name was miguel. He saw the dirt on the bumpers and he saw that it looked like it had not been washed at all, and proceeded to tell me, and I quote:“You have to pay extra”.
i couldn’t believe it, It felt like i was in some twilight zone episode with a car wash. It was truly mind blowing.
I’ve been taking my car to many different car washes around this area for the last 15 years and they all do a decent job, obviously some better than others.
Stay away from this place, drive an extra mile or two, go to a different place, don’t get ripped off !
in all fairness after 15 mins of unbelievable arguing, the guy took a rag to the bumpers… when I get home, I’m gonna have to clean it again. crazy!

Brought our F250 in again… don’t know why we ever come back here, possibly just out of convenience ! First off lady who works the front is beyond rude ! Their prices are way over priced ! 40 $ for a basic wash for suv? If they at least did a good job I wouldn’t mind as much ! Husband and I decided we will not return ! They do a horrible half butt vacuum job miss spots all over and windows are streaky! Spider webs and leaves still all over the tailgate.

This might be the worst car wash experience of my life… wait, I just checked and received confirmation that it is.
Upon pulling up I was told that they recommended the hand wash for me. I said no thanks, the standard will be fine. They sent over some reinforcements to urge me into the hand wash, which is $ 10 more than I wanted to spend.
Their reasoning for the hand wash you ask? Because of my roof racks. They claim that the racks will tear their chamois and as a result aren’t willing to run it through their machine wash.
No other car wash in the world has ever had an issue with my racks, and in my opinion none should.
After further requesting the normal wash, another attendant came over and began to argue with me about the ability to run it through the machine. I told him to save it, that I didn’t want to hear it anymore, and to just wash the car. He then looked at me and said «if it was your car wash, you wouldn’t run it through either»
Let me tell you. If it was my car wash, I would hire employees who wouldn’t argue with customers.
I watched the whole process and noticed that as a result of my hand wash, my car didn’t get the undercarriage wash, something that I really like having done.
Go here only if you want to be jerked around by employees that know NOTHING about customer service.

I come here about every 2 weeks to get my car washed. I have never had an issue. The staff is always so polite and they work so fast. Even when there is a long line of cars they get you in and out.

I should’ve heeded the reviews on Unilocal-I’d give this racket negative stars if I could.
On 8/​24, I took my car in to get the «oil change with free car wash ‘deal’» and got my car back with a Swisher cigar stolen from the storage space under my radio. The cigar is not a big deal-​but the fact that a car wash employee stole from its customer is enough for me to never return and warn all that this place’s negative Unilocal reviews should not be ignored. Also, they didn’t vacuum between the driver seat and center console.

Every time I come to this car wash in Jefferson and try to use my points I have earned ($ 5) the same lady at the front tells me I don’t have it. Even though I show her my emails and the paper that states I have $ 5. Today she holds her finger up at me and tells me to wait! Wow! What customer service! Then I leave and amazing… somebody else gets to use my $ 5. She always is more then willing to tell me it’s my problems and to call the 800 number.
Also, the one on Rancho California always finds my $ 5 I have earned. Never have I Haida problem there and always the ladies are willing to help me!

Mediocre at best. They are part of a Groupon offered for unlimited carwashes for a month for $ 19. I didn’t read the fine print, but it is strictly a car wash and I do vacuum out the car. They do not wipe down the interior, no air freshener. And most of the time you can still see water spots on the car and/​or windows. Now I’m sure I can pay an upgraded price and get all of those additional features but I would think that if this is a service that they’re offering at a discounted price, that they want to do a good job so people will continue to come back. Maybe not so much!

I’m going to write this review in 2 sections. 1, being based off of the services I paid for. 2, based off what I had hoped for or assumed they’d go the extra mile to do.
1, I paid for super shine. Comparatively for the price I paid and the service I expected for this car wash, it was only sub par. I have water spots left on my mirrors and some of my windows. Not harsh water spots that are hard to remove, just spots left from their washing machine. The vacuuming I paid for wasn’t that great either. There’s still stuff on my floor. And most car washes I’ve been to they’ll vacuum my cup holder area and around the shifter because that’s where a lot of stuff ends up. They didn’t. Granted this could go in the next section of the review, BUT vacuum is very vague and I’d hope they’d vacuum wherever the vacuum could go. The shine to my car or my tires isn’t really that great. It’s really only subpar. I’ve paid less at other washes and my car looks great
2, I had hoped for shinier tires. Maybe that’s a false pretense but when you buy the wash that states «tire shine» you hope for shiny tires. Didn’t get that here. My cup holders and dash aren’t wiped or dusted or vacuumed. Again maybe my bad and false assumption. But that doesn’t require an expensive liquid just a few seconds to wipe it down. They didn’t really clean the leaves stuck in my trunk around my trunk lid. Again. Maybe a false thought. But again. I also naturally guess that car washes do that because all the ones I’ve been to do that. This one was significantly more expensive. It was faster than the other ones I go to but now I see why
I highly doubt I’ll be back here.

This place is so unprofessional!
I took my car in and specifically asked if they could get sap off the front windshield, they assured me they would and if anything they’d run it through the wash one more time. When I saw that they didn’t get any of it off I asked for a rag… As soon as I started rubbing, it started to come off. The owner then presided to tell me that if I wanted the rest of it off if have to get the entire car detailed. I offered him an extra $ 40 to just do the windshield, then $ 90… He still refused. The only reason I went there was to get the windshield clean, so I literally paid for nothing. I’d rather pay the kid down the block $ 20 then go to this place again! Such a joke!

Disappointed!
I’ve been going to this car wash since before I could drive. My Dad took his vehicles here and so did my siblings. However, as another reviewer mentioned, I’ve noticed a steady decline in quality of service. The hand wash is the only service I’ve been using for the past 15 years, but it’s now equivalent to a chintzy, automatic, drive-​thru car wash. I took my vehicle here two days ago and had a subpar experience. The passenger side of the vehicle looked the same as it did prior to the hand wash and there were water spots covering it. Furthermore, the rear hatch still had random gum smeared across it. All in all, it was a worthless trip to the car wash, especially at the expense of $ 43 ($ 38 hand wash, plus a $ 5 tip). Thank goodness it was a Tuesday, bc I was able to salvage $ 2 on such a dud car wash.

Big Thanks to Jesse and his crew for taking care of my car, his exceptional attention to detail was beyond reproach, I highly recommend you go see them. The courteous and respectful manner in which he conducted business is very much appreciated.

BEWARE!!! DONT LEAVE ITEMS IN YOUR CAR!
I had my car detailed here and one of the employees stole my Sons iTouch. A month later the Temecula police department was able to retrieve it for us because the employees child (who he gave it to) went on the Internet and the iTouch notified us of location.
I’m very disappointed that this place for stealing property out of the backseat of my SUV after I paid a decent amount to detail my car. Then to top it off tip them…
Whats even more disappointing is to discover it’s management who’s doing it. SHAME ON THIS COMPANY!
Concerning we got it back I’m not mentioning the name of the employee or not pressing chargers because then I would feel bad. I did however, want everyone who reads this to beware of this place! They will steal your property out of your car!
They insisted my Sons iPod was on floor under my car… LOL… How do you think it got there? It was in the backseat of my car after I dropped him off at school that morning… BEWARE!!!

I’ve been coming to Rancho Car Wash ever since I moved to Temecula 5 years ago and I’ve noticed a steady decline in quality in that time.
I’ve noticed at my last few visits that they don’t do a thorough clean of the interior. The best you can hope for is that they wipe down the dash and the center display and vacuum the floors. My center console has a roll back cover. If this is open when they get the car, they don’t pull it out and clean the cover. As for vacuum, I’ve had to point out to them several times when they’ve missed spots; one time there was obvious dog hair on the sides of the front seats (my dog likes to stand with his rear legs on the back seat and his front legs on the center console, which means his hair gets on the seats as he stands between them).
My last car wash was this past Sunday. They were by no means busy — maybe 4 other cars in the entire place. Again; the center console and cup holders were not cleaned thoroughly, still crumbs inside and the same with the door handles. My windshield still had dirty bits on it. I only paid $ 17 but surely I can get a better wash than this somewhere else for that price. Next time I need a car wash I will be trying a new place to find out.

Prepare to be ripped off
While the wash isn’t the worst in town their customer service certainly is. Their customer service issues seem to come from the top down. I took my car in for a full detail and wax and when I got in the car there was still a thick layer of dust on the dash, crumbs in the cup holders and under the mats and that was just after a quick inspection. I was running late to an appointment so I couldn’t stick around to have them work on for another half hour so the detail manager said I could bring it back anytime in the next 7 days and they would finish the job. 4 days later I bring the car back and talk to the general manager/​owner and he accused me of lying to get a free detail. I showed him the receipt and he said «how do I know that didn’t happen in the last 4 days». I asked him to speak to his detail manager and get the story from him and he refused to take time out of his day to talk to his detail manager about it.
Later I came back and spoke with the detail manager myself and he took care of the car, but the fact remains, the owner is willing to do just about anything to take your money and send you on your way without the agreed upon work.

Why all the bad reviews? I’m not so sure. I have the $ 34.99/ mo. VIP pass which entitles you to unlimited car washes. The only thing I wish is that they included interior dressing /​wipe down with that package. I only get the wash and vacuum .
I’ve always been given great customer service, every time I’m here. Suha is especially nice! Quick service every time also, I always go right before work and it takes 10 – 15 min tops no matter how busy they are. They’re pretty consistent, from what I’ve seen. I get one car wash every week so it pretty much totals to $ 8.75 a wash which really isn’t bad considering I’ll go more than once a week if I’m commuting.

Just an FYI that this car wash has two pages here on Unilocal…
Too bad I can’t give this place negative stars because it deserves a minus 5 stars rating. They are lazy and dishonest. They take no pride in their work, and they have zero customer service. How this dump stays in business is beyond me. To be fair, we have tried this place three times thinking they were having an off day, never again. The last time we went they did the worst vacuum job I have ever seen, they barely wipe anything down in the interior and the buffoons they have drying the cars are lazy idiots. One more thing, we noticed a $ 1.00 EXTRA charge on our receipt so we questioned the horrible woman behind the counter, she said it was because the minimum wage went up… Well, then raise your price by a dollar, don’t sneak a $ 1.00 «service fee» on… they are underhanded creeps, stay far away from this hellhole.