Sprint Store

I’m a new customer to Sprint and as of today with the service I had it looks as if I will be a long term customer. I needed my new IPhone exchanged out for the one with more GB and prior to me going into this store I called customer service which kinda seemed as if maybe it was gonna be a hassle. I walked into this store which is located across from the Temecula mall and a guy by the name Aaron Diaz helped me and by far I have got to say this guy knows the meaning of CUSTOMER SERVICE not only did he take the time to listen to me but he went above and beyond to get me the best possible price for the exchange/​upgrade, he sat on the phone and went thru a bit of an issue with the credit department and didn’t quite get the answer he wanted, and this is what impressed me the most about him and his service is that he called that department back until he was given the answer that benefited me. Most reps at that point would of simply stated that, there is nothing more that can be done but he didn’t give up. I hate to say that now days you can’t really get service like that because a lot of people are just in a job for a pay check and they forget the meanings of what it is to live up to their title or the companies motto! Well, I have got to say Aaron definitely gives Sprint a Good name! Thank you Aaron for restoring my faith back in Customer service/​support.

Wow! This place blew my mind. After all of my bad experiences with the Sprint retail stores in Temecula, this place is king. Thank you to Aaron Diaz for taking the time to help me out in a time of need. He explained everything thoroughly and actually wrote it down and gave me copies. The experience of buying a new phone and transferring all the info, getting accessories etc was seamless and stress free. If you go any where else for your cell phone needs… YOU ARE A FOOL! I will drive the few extra minutes for peace of mind from this day forward

Poor customer service… i was told by corporate over the phone that a promotion is available till Saturday. At the store they claim it stopped a couple of days ago. Had to wait for a long time just to be told they cannot help. Very frustrated and looking to change to a provider who won’t lie anout promotion details.

Finally got our new iPhone 6S, took about an hour with the sales guy, but he got it done. This visit was a lot better than the last visit, I’m happy with our new phones. Shout out to Aaron, great service and great beard too, only Korean guy I know that can grow a full beard, go on with your bad self!

i am not sure why you all hate this store but I love it. Great service awesome guys did way more then they should have. Best part bye bye Verizon and $ 4.00 haha

So i call sprint directly and they send me to this store because they close late just for a simple thing to program my phone but you know right away when someone wants to help you and when they don’t and I just ask if they can do it and I don’t even finish to say what I need and the guy just send me back home he don’t even try to help thanks Richard I ask your name to writed here so the people ask for someone else remember business without costumers don’t produce jobs!

2x I have been here for a new phone and both times they have lied! It is nothing to do with sprint the service, it is this place! If you need something CALL sprint! They told me $ 100. Down for an upgrade to the iphone forever 6s when I just got off the phone with sprint and it was nothing down just $ 12. To ship which I told them I’ll just go in the store and get it. But they end up telling me the down payment was 100? No no no! DO NOT GO HERE! Phone on its way through mail free shipping!

Worst cell phone service and customer service I’ve ever encountered. I returned my phones two weeks ago and went back to t-​mobile, this company is terrible there tactics deceitful and dishonest, be very cautious when dealing with this horrible company, I dread stepping foot in there, unfortunately it appears that I have to one last time since receiving an email that says I’m responsible for an over due balance in excess of $ 1000 ??and there customer service hotline can’t access my old account because I don’t have a pin? And the security question that I gave onto what street did I grow up on as a kid was wrong, when it’s never wrong, this company is just flat out wrong :/

Here’s another update… WE LEFT THESE LIARS AND SIGNED UP WITH VERIZON! We are saving $ 40.00 per month and have zero problems. wew… what a relief!

Landon made our cell phones purchase easy and a fun experience. He spent quite a while with us and answered all our questions. We are loving our new service and phones!

They are absolutely awful! Let me start by saying, I love having Sprint. Their customer support is fabulous and if they mess up, they fix it!
But this store seriously messed up. Sparing the details, I bought a phone and they didn’t have the phone even though they said they did. I spoke to the manager who told me to just buy another phone because ‘as a college student’ I ‘should have the money for that sort of thing’. At the time, it was a brand new Iphone 5S.
I walked out of there crying.
Please do not go there. Please.

I just wanted to take a moment to commend Taylor Smith at the Sprint on Winchester for a fantastic customer service experience. I had been dealing with an issue since January, and would get frustrated with not being helped and given the run around. Taylor made sure to take care of everything right away. If you need anything from Sprint be sure to talk to Taylor!

My boyfriend and I came into this store last weekend looking to get information on switching over from Verizon… We ended up walking out happy new sprint customers. We were greeted by Taylor Smith… Oh my goodness he is such a wonderful guy! He was so nice and helped up get the best deal (to fit our specific needs anyways) as possible. So far, we have not noticed any difference, service wise at least, so it seems to be good so far! Thank you, Taylor! :)

I see why only one and a half stars… Probably a waste if time to write this review if anyone cares … Please find a better way to take care if people that spend hundreds of dollers on devices and please hire better customer service reps… Don’t want to rant for no reason but sprint has the worst customer service everrrrrrr. Not one smile in the entire place and zero help from the tech or the sales people they recommended that u go seek out the apple store in the mall to resolve my issue… ummmmm I bought the phone from you guys? «Sorry ma’am we don’t provide apples # but you can go to mall they might help you» … My daughter needs a new phone can anyone recommend a better provider I’m done with sprint

This place SUCKS! I went in there to try and see if they could help me after my samsung s6 broke from heating up and when i went in there… nothing but rude people so i asked ro speak to the manager and he was worst! I felt he was trying to school us instead of help us… just argued with my brother that happens to be a tech to the point that i almost got into a fight with the dude… these people are not professional they dont care about helping anyone and when you know more than them they kick you out… DO NOT GO HERE IF YOU HATE RUDE PEOPLE.

Well let me start by saying that this is my first review for this store. We are no longer customers due to the poor coverage we had where we used our phones primarily however after today I wanted to come on here and give kudos to the asst manager David Christian. When we signed up with service Dec 2014 we bought two JBL Flip 2 speakers, both stopped charging so we brought them into store today and was first told we needed to contact JBL but then the manager came and took over and said he would print out a copy of our receipt for me but instead ended up doing a full exchange for us and giving me a copy of our receipt. We never had bad customer service previously when we were inside the store. When we first signed up we were helped by Amber and she was very friendly and helpful.
Sorry to hear everyone else experience however we personally NEVER had an issue and we are no longer customers and still were very thankful for their service.
Thank you Daniel, much appreciated!!!

Switched to Sprint from Verizon. Big mistake. After we switched 7 lines over, that’s when we were told all phones have to be in perfect condition. Finally received AMEX prepaid cards to pay Verizon early termination fees, only to find out that the cards don’t work at Verizon. Of course customer service cant help, neither can anyone in the store. Nothing but a bunch of young, unprofessional boys working there. They shoot the breeze with each other while you are trying to get help from them. Very unprofessional. Remember folks, if it seems too good to be true…

I don’t like to write negative reviews because I feel it hurts business, but this time I felt I needed to voice it out.
As my bf and I walk in, there was no one to greet us or check us in.
Being on the phone was more important than helping customers.
Horrible custome service. Horrible body language, communication, and lack of professionalism.
Only good thing he did was give me his card, so I know not to go to him.

HORRIBLE.
The customer service here is terrible. My husband and I walked in after we had seen the «switch n save» promotion advertisement on TV. So we went into this store as current Verizon customers, and asked about the promotion and switching to Sprint. The promotion was that if you switch to Sprint, Sprint will pay your cancelation fee from your last phone server. So we walked in their asking about that promotion, we were told that we could easily do that promotion no problem. So then be gain the who process of cancwlling Verizon and switching to Sprint. We canceled Verizon, logged into my Verizon in the store so that the customer service rep could see the cancelation fee, and then continued the process. We purchased two phones; both Note 3’s. Then did the service plan with Sprint, and took care of everything in store. We were at Sprint a total of 4 hours that day. When we left the customer service rep told us that we should recieve a visa gift card with the amount for the Verizon cancelation fee. We were told it would come in the mail in 2 – 3 months. I called after it had been 3 months, and customer service told me that it should come within another month or so. Then after it still did not come, I called again and was told that the «switch n save» promotion wasn’t even going on at that time. This was really frustrating because the ONLY reason we went to Sprint was because of the switch n save deal they had going on. And that is the promotion that our customer service rep did for us, and he told us that everyrhig was taken care of. I have gone back into Sprint and they told me that they can’t see that promotion as being valid during the time we switched to Sprint. So Sprint LIED to us. Horrible way of doing business. Sprint has to SCAM people to get business. That’s how pathetic they are.
Don’t go to this Sprint store. In fact, save yourself from getting scammed and lied to– and AVOID Sprint. They suck big time.

GO SOMEWHERE ELSE!!!
BOTTOM LINE — 1) Stay away from Sprint — Temecula 2) Call their Midwest customer service number if you don’t want to get screwed over 3) This store’s unscrupulous employees don’t necessarily reflect how the company behaves as a whole.
Every time we have renewed our phone plan here we were lied to and charged for things we were told we would not be. I thought we were stuck staying with Sprint because they had decent coverage in our remote area, but now we’ve moved!!! And I had a realization… it’s not Sprint that’s bad, it’s THIS STORE! And its lying, cheating, whats-​in-​it-​for-​me employees.
The final straw happened today when I called the store to ask a billing question. The guy that answered the phone told me to call customer service on my phone (*2). That didn’t work because my phone only prompted me to try to find my answer online. When I called back the same guy hung up on me. I called again, and tried to make light of the situation and told him not to hang up, and I actually heard the guy pause and he tried not to laugh. Then he had an obvious attitude with me, despite my attempt to be nice about the whole situation.
So of course I checked them out here and WOW! I guess I am not alone in my bad experiences.
I also found out, if you want a fantastic Sprint customer service experience, Google «sprint customer service» and you should see an (844) corporate number pop up. This is in the Midwest somewhere, and the gentleman I spoke to was SOOO helpful and so nice and definitely had my best interest in mind when he helped me. I was blown away, especially after my earlier experience.