Verizon Wireless Communication Stores

Excellent service! We were in Temecula for a sporting event this weekend so free time was very limited. We had some troubles with a new jet pack. The sales associates took care of the problem really fast! I wish these associates worked at my hometown Verizon store!

Store has 10 reps but you have to wait 15 – 20 minutes on a wait list t to buy a phone charger. Rep called me Boss 6 times in 3 minutes. He also smelled of axe body spray and kept standing too close (space invader). Don’t go there for accessories, just for a new phone.

This is an actual Verizon Store not a GO WIRELESS…
Never go to a GO WIRELESS you will get screwed every time– they jack your plan like no ones business and they sell you stuff that well. isn’t. really. Verizon approved or honored… We are still having issues 2 years after THAT costly mistake.
Unfortunately this Verizon store cannot fix everything and they don’t have the answers but they did try and I thank them– they said Mrs S. Don’t go to the Go Wireless okay? if you have an issue bring the phone’s) here. and I do.

I wish there was a better cell phone company out there, this one is just another crappy company without any customer service abilities. I recieved my droid incredible it didn’t even work for 90 days. I went back into the store to get it replaced and they said that they didn’t have anymore incredibles but that they could get me a like new incredible 2. This phone only lasted 91 days then started acting funny and the screen cracked when I traveled out to the desert where it was really cold. I went in and was blown off immediately. My phone still worked so I have been sucking it up. I went in yesterday to see what a replacement phone would cost. I sat around in the store for 15 minutes, I was 1 of 2 customers in the store. There were about 7 employees there, they were having a great time, laughing and joking about their weekend. I had enough after standing there for 15 minutes and walked out. This store will not get anymore of my business.

My Droid X crapped out after working perfect for 15 months.
I have insurance on my phone so I took it back to them for a replacement.
As the phone is over i year old they will not replace it and I was given a number to call for a next day replacement. This was at 5:00 pm that I called the insurance company. After billing me $ 50.00 they said I would get my replacement phone next day. I did not believe it but at 1:00 the next day I had a replacement phone. I was able to activate it and via Google all my contacts were downloaded.

After having Sprint, AT&T and T-​Mobile, I was excited to finally have Verizon as my cell phone carrier since I have heard nothing but good things about them. Regardless of the things I have heard, I have never experienced anything more frustrating and unprofessional.
My brand new HTC Incredible 2 which I haven’t even had for a month yet, was defective – the lock (aka. ON/​OFF) button was jammed and stopped working. I went into my local Verizon Wireless store to get it looked at. The sales associate looked at it and agreed it was defective. He said that they didn’t have the Incredible 2 in stock otherwise, he would be able to replace it. 2 minutes later he corrected himself and said that they actually DID have it in stock. He went into the back, retrieved it, and started to activate my new Incredible 2. As he was activating the phone he mentioned how it was odd that I didn’t receive my $ 50 rebate for my phone and assured me that I would receive it before I left. His boss walked by to see what he was doing and corrected him. She said that I could not get a replacement there, and that I would have to get my replacement mailed to me. She didn’t take a second to apologize about the misunderstanding and inconvenience, let alone make eye contact with me.
The sales associate then said «I’m sorry, but we cannot replace your phone– we will have to mail you a ‘certified like-​new’ replacement phone instead.» I was pissed off at this time and stormed out of the store and had my husband deal with the rest. My husband comes out and tells me that I didn’t get the rebate either because I didn’t qualify for it.
I wouldn’t have been AS pissed if the sales associate told me up front, the moment I got there that I could only get a refurbished phone as a replacement. But since he teased me with a $ 50 rebate, and started activating a new phone for me and continued to give me false information, it just shows how much training this person needs. Who hires these people? Not only was he very unprofessional with me by not apologizing to me, but his boss didn’t even acknowledge the situation, let alone that we were even there. I don’t see how people can land a job with such a big corporate company and not have any simple and ‘common sense’ customer service skills. I don’t know if it’s because I look like the type that can be walked all over, but it still doesn’t give them the right to give me false information and such poor service with no consequences, so I am hoping that me posting this complaint on every site online that I can find fit will do me some justice.
My phone stopped working on the 24^th, and it is now the 27^th and I am still having to deal with Verizon. I finally got my replacement at my doorstep and attempted to activate it. I had everything backed up with backup assistant but it was asking me for a PIN number that I didn’t even set up. After talking to 3 different Verizon reps over the phone and after all the random password attempts they had me try, I had finally reached my maximum password attempts for backup assistant. Only then did the lady on the phone direct me to where I should have been directed to first– I found the mystery PIN that some Verizon rep set up for me without me knowing, which is 1234. But now it is too late and I cannot access backup assistant (too many failed attempts) and no one– not even tech support — can reset it for me because they don’t know how to. So now I have to put every single one of my contacts into my brand new refurbished phone I have so patiently waited for, by hand since Verizon Wireless service SUCKS.
I’m telling you, of I hadn’t spent $ 200 canceling my service with Sprint already and if I didn’t love my HTC Incredible 2 so much, I would have already canceled with Verizon — they are the most wealthy wireless company out there but don’t seem to give a rip about their customers and the service they put out there because they think no one will know about it and that it won’t effect them at all. As soon as my 2 years are up, me and my husband are going to switch over and give Verizon the middle finger.

I went in here the other day to ask about wireless Internet. Brenda was at the counter. She provided quick and factual information. She also answered some other questions about my new En V cell. She made it easy for me to make the right decision that was best for my needs. I’ll come back anytime. And ah, she had the most beautiful eyes too. That works for me.

OK, so getting a new phone can be kinda fun, and although the guys at Verizon have gotton more cash out of me than I would like to admit, I did get a good deal here and I got some good service too. I qualified to get a chocolate phone for the price of $ 10 with a my Verizon discount and mail-​in-​rebate. Not everyone would get such a good deal, but I can say the service at this Verizon was speedy and helpful.
The sales person tried to get me to buy some accessories to go with my super chic phone, but I was hellbent on not paying more than I had to so he laid off. I’m pleased with my product and the fact that I didn’t have to re-​program all my old numbers (the kind Verizon dude did that for me) but I’m even more pleased that I got out of there with my new phone in little less than a half hour.