Caliber Collision

Very disappointed at how cheap the repair came out. The new front bumper won’t stay clipped down :(

After THIRTY FIVE DAYS, my vehicle is finally finished. I spoke with Tim who is the new manager, he had only been with the company for three weeks, my vehicle was there LONGER than he was there working for the company. I made contact with USAA about this. Tim apologized telling me he dropped the ball. The people were cold and rude I would NOT recommend this company to anyone. Extremely unprofessional and not customer driven.

I was worried about getting my car fixed after an auto accident. I was recommended to Caliber Collision from my insurance company. I could not have been more pleased with the customer service and workmanship of the repair. They even outsourced my car to the dealership just to make sure that all of the parts and electrical system was up to par for me. They are an AAA+ company and highly qualified. They were very communicative and up front with everything they were doing! Thank you Kyle, Lewis and staff for all that you did for me!!!

Best service I’ve ever had everyone was extremely friendly, especially Nicky in the front. The quality and efficiency of the work was profound I am happy I came here.

Excellent Customer Service. Received texts and phone calls to let me know the status of my vehicle. Went out of town for my birthday trip that was planned before my accident. I was told my vehicle was going to be completed while i was out of town. This company allowed my car to sit there with no storage fees and i really appreciated it. They even came and picked me up to get my car since i returned the rental the day i went out of town. I would definitely come back here again if anything else happens to my car. My car looks flawless again. THANK YOU!

Awesome customer service, quality work with a great guarantee. The staff answered all of my questions, were honest, and genuine. My car looks as good as it did before the wreck. Recommended by my insurance provider, I’ll be referring people there.

I had my vehicle go to this place because it was recommended by my insurance company and I’ve done business with other centers. The damage to my vehicle was pretty minor, yet for some reason the estimated time for repair was still 4 – 5 days. When I dropped the car off on Monday morning I informed them I needed it back by Friday MORNING at the latest, and was told ok no problem. So after hearing nothing about the progress of my cars repairs all week Friday morning I called and asked if I could come pick up my car soon. This is when the run around started. I was told that it was still in the alignment shop, and then it would be back for the final detail. Since I work in the vehicle maintenance field I know that an alignment does NOT take more then an hour, ESPECIALLY for my car that had no suspension damage. I was upset at that point, but told them ok well I guess I can push things back and do a noonish pickup. So at noon I called to check the status and was given the run around again. They told me it was still in alignment shop and might not be done till tomorrow. Um excuse me, I think not! After they heard my frustration they gave me the run around some more and then I was told pickup would be at 3:30. Called again same run around with more excuses and then I was told between 5:30−6. I feel like had I not been there to pickup I would not have gotten my vehicle back that day at all. I was very disappointed with this place, they seemed very unprofessional, dishonest and lazy. Maybe they didn’t care cause it was a small insurance claim and they weren’t going to be making a big profit off it, I don’t know. But I will never have one of my vehicles back here and I will not recommend them to anyone! Only thing positive I will say about this place was that the lady who answered the phone was nice & friendly.

Great, friendly service! They keep you informed through the whole repair process via text or email (which ever you prefer). The staff was more than willing to answer any questions I had along the way. My vehicle was completed looking good as new and running fantastically. Only down side, they ran about 5 days past the estimated completion date, but they take their time and make sure your vehicle is done right. It was worth wait. I would definitely go back to them in the future.

What can I say! Their costumer service was excellent. I got up-​to-​date texts on the progress of my car. The end results looked absolutely perfect. I am very pleased with the work they did an how friendly all the employees were. If I ever need more body work done to my car I’m definitely going back to Caliber Collision and giving them my business!

I signed up for Unilocal just to write this review. Working with this shop was the best customer experience i have ever had. From the time All-​state set up the claim, they were pro-​active, friendly, helpful. They text you updates while your car is going through the repair process. The car came out looking better than before, exactly when they said it would be done. But it’s the people that really shined. Loui and the receptionist made me wish I worked for this company, and i like my job. Going to pick up the car I had a logistics problem where i needed to take the rental car back, and they made even that easy by offering to return it to enterprise for me! I can be tough to please but they addressed every concern I could have had before it was even a concern.
The smiles and energy of the employees was genuine and appreciated. I work for a rival company of All-​state, a major auto insurance company, if they don’t already work with mine I would eagerly work to get them signed up with us so that we could refer our business to their shop, because i know my policy holders would be thrilled with the service.

I love how they kept in close contact with me the entire time my car was in their care. They were super friendly and professional the entire way through the process. They also got done early. I would bring my car back for cosmetic repairs, for sure. The car looks brand new again!

Such a professional, friendly and highly capable shop!
Not only was my vehicle repaired perfectly, but the staff was extremely polite, professional and kept me informed of everything, in a timely manner throughout the process. If you need any work done to your car, don’t go anywhere else.

This shop is top notch!
Staff is beyond friendly, they were able to get my baby back to me looking brand new! I’m also extremely happy that they kept me informed via text (or whatever your preferred method is). I knew when my car was headed to the paint dept and they even completed the work before the scheduled timeline.
Misty is super friendly and even remembers your name when you call with random questions about your rental that has nothing to do with them.
Thanks for being Rockstars and going above and beyond for your customers!

I highly recommend this shop the staff is on top friendly efficient very pleased with the work my car looks wonderful would never know it had work done. I give this shop an A