Cobblestone Auto Spa

Thank you to the crew at Cobblestone Auto Spa, for assisting with getting setup with Fleet car wash fast passes. I am very pleased how we were able to get this taken care of.
I took my personal car on my lunch hour and they took care of me. Very pleased and a great group of guys that don’t forget a face when you drive up. Thanks Jeremy & Dakota!
~Rebecca
CPS Inc.

This place is a complete Joke. It is not worth a single dime at this place. I took my girlfriend’s car for the full detail especially with interior job and some touch up on the exterior. But do you want hear funny story? she ended up paying 120 dollars and even worse, the manager refused to pay full refund after 0% of the stains on seats were removed. I even try to talk with corporate mangers multiple times to resolve the problem by leaving voice mails (every call goes straight to the voice mail) but never heard back from them. Have a second thoughts and please Choose wisely when you take your car to this place…

I’m really amazed at how clean my truck came out. They did a fantastic job! The staff was great. They noted my antenna and removed it for me. Then at the end of the wash, my mirrors were slightly pushed out. The attendant at the end walked over and adjusted them for me as I exited the wash. Everything about my experience there was fast and easy. So happy with how clean my car ended up. Wish I lived closer to this place.

TERRIBLE EXPERIENCE. I was immediately hit with high-​pressure sales tactics. All I really wanted was a freshen-​up — I mentioned I was selling the car and «Mike» tried to sell me over $ 200 worth of detailing services. Yeah, no – I said a $ 30 car wash will do just fine, and he immediately became rude. Sorry about your commission, bud. After agreeing on a wash, he came running after me to mention his «boss» said he could throw in a carpet shampoo on the cheap. Fine, done. He said it would be 45 mins-​1 hour.
Upon paying for the wash, the cashier started his pitch about unlimited washes, blah, blah. Again with the sales. Declined. Went outside and waited. And waited. An hour and a half later, I returned to the check-​in desk and asked where we were at with my wash. «Let me check». A few minutes pass, and a different guy lets me know it’s coming off the wash line and is ready to go. Wait — they already washed it once. So weird. Anyway, I took a quick look around, as I was now late to my next appointment, nodded, and left.
As I’m trying to exit the premises, I notice — EVERYTHING is greasy. Like that Armor All grease. EVEN THE RADIO. This wouldn’t be such an issue except that there were still noticeable areas with dust, dirt, etc. Ugh. Greasy/“shiny” is NOT clean. Upon further review, still residue on the wheels, handprints and excess Armor All everywhere, and the kicker…
THEY DIDN’T WASH THE MATS. Who sells someone a carpet job and doesn’t do the mats? I would prefer the mats be done over the carpet for that price. Am I supposed to put the dirty mats on the clean carpet so it looks like nothing happened in the first place?
tl;dr — Waste of money, not clean, inept pushy staff. Was cleaner than when I got there, but cut all sorts of corners. NEVER AGAIN.

Always an A++ experience here. Friendly and accommodating, I’ve never had a rough experience with the wash or detailing. I have also had several windshield chips fixed as well.

Very bad cleaning car service. You will get your car cleaner but not clean as you will expecting.
They used to leave the car under sun for 10 minutes before come to dry it with dirty towels.
I got many swirl shape obvious body scratches in my car with dozens of soap — hard water spots all over my car.
Very bad service and doesnt worth a penny !!!

Horrible customer service
Frauds
DO NOT USE YOUR CREDIT CARD HERE
Things are done through a corporate office. When anything goes wrong they take zero blame at location and make you go through hoops to get anything resolved.

I just paid (with tip) $ 21.00 for my car to be cleaned. It was not real dirty but I wanted it to look good because I am going out to see a longtime friend.
I had some ashes on the floorboard of my car and when I left I noticed they were all still there! I know ashes are not hard to vacuum up!
Stick with the $ 5.00 washes and clean the car yourself then it will get cleaned!
I wish Unilocal would allow me to download a picture for you all to see. I am not typically one to complain but I am so irritated!

This is my go to spot for a car wash! This review is for the self service car wash only.
Every time I’ve visited, the self serve vacuum suction has been strong and I like that they have air compressor hoses to blow the cracks of your car off.
The sales people aren’t pushy.
This is by far the best $ 3 car wash this side of town.
It’s a great 1 stop shop too, drive your car thru for the wash, then vacuum, fill up your tank, and grab a drink for the road. The gas prices are a bit higher here though.

Always have great service from driving up, to going to the register, to driving off in a clean truck. Everyone is always pleasant. They have a nice «All you can wash» package that pays for itself in two washes. I would recommend Cobblestone for sure.
Oh ya you get free popcorn when you get your vehicle washed.

I have a pass to get my car washed monthly and it’s ok most of the time. Quite often though the soap dispensers in the wash are empty or clogged because limited amount gets on the car itself.
I just took my car there for a full resale detail, engine, interior, exterior and head light renewal. Upon receiving my car there were new «soap» spots on the inside (my car was well kept before this detail). It looked as though they just sent it through the wash, the wiped down the dash and washed the floor mats. This did not look like a few hundred dollar detail. The engine looked better but there was plenty of dirt still under the hood. Headlights were better but still missed spots. As for exterior detail and wax, not even close to what you would expect for the price. Lots of dirt in door jams and areas easily visible to the eye.
When I told the detail manager he said «i was right, and to bring it back tomorrow. They would redo it»
I felt this was fair to make it up to me. After returning and expressing my concerns. I was told all would be made right and I could pick it up later. After 6 hrs or so I called to see if it was done and was told to come get my car.
When I inspected the car the engine looked Better and the lights, but there was still dirt build up in and around the doors and trunk, which I was told would be taken care of, and still «soap» stains on the inside. When I asked the attendant about cleaning inside, he tile me «we were only told to do the outside.»
I am really disappointed being that I am a customer on their month pass and frequent here often and recommend to friend and family to sign up. I don’t know if this will be the case any more. I do appreciate the staff attempting to fix the problems, but this was not the case in the end, and I do not have time to be bringing my car back every day for hour, especially since I am on a time crunch to sell it.

Love it here! Cannot go wrong with the basic $ 3 wash, and no need to pay for the pricier packages. Everytime I’ve ran my SUV here, the attendant has managed to tape the bug guard on my hood and my rear window-​wiper. And free use of vacuums! What more can I ask for?
Absolutely the best! Will continue to patronize this place! Keep up the good work, guys!

Not once, but twice I have had my tinted windows ruined here. The manager gave a routine speech the first time I was there and stupidly I continued to give them my business. There are small holes and scratches all over that require the interior to be completely retinted. When I brought the second occurrence to management, they did nothing to assist and proceeded to give me the same BS excuse. I paid for the 50 dollar plan for many months but will not be giving them another dime. If you value your car take it to a place that cleans their rags and gives top notch service!!!
And to clarify, I did not say you ripped my whole tint off, it has many small holes, requiring the tint to be replaced. But quite frankly I don’t see a difference.

Paid for major detail (over a hundred dollars) on a car that’s already kept clean, they ran it through the automatic wash, shampooed the floor mats, vacuumed a bit and let it sit around for almost 4 hours (arrived 11:30am, got car back 3:15pm). no hand washing or any kind of wax of exterior at all, they didn’t wash the steering wheel or dash or console at all, in general a $ 15.99 wash anywhere else is better than what they did with my hundred plus and my four hours.
Cobblestone should be ashamed of themselves.

Well, I just spent $ 40 on a car wash for my gf’s Jeep. To be fair, the Jeep was in bad shape (parked under a tree for awhile, need I say more?). However, what I was surprised about was the inadequacy of the front window washing, water marks (not the permanent kind, but the «I’m in a hurry and not drying your car, kind).
They did re-​do the windows, which I appreciated. But, when I got home, I noticed they only cleaned back wheel wells and not the two front? Huh? That doesn’t make any sense.
I will use the comp car wash that came with it, but won’t go back. Pretty sure your $$ is better spent elsewhere.
On a positive note, all the customer service interactions were great — just not the quality of the job for the cost
Meh.

Just wanted to thank Jason Dyer for the excellent customer service!!!

Find a different car wash.
When this place first opened I purchased a FastPass. I was supposed to be able to get a car wash, dash towel and an air freshener every day that I came through. They didn’t have air fresheners about 50% of the time I went there. So I cancelled my FastPass.
Today I went through and purchased a single upgraded car wash ($ 9.99). They were out of air fresheners again. The person running me through was too busy talking to what looked like a friend. They never tell you sorry for being out.
Why is it so hard to order air fresheners? Seems like a simple job to me. Won’t be surprised when this place goes out of business like the last 83 places in this location.

Just because you have morons trying to blame their infidelities on you I will update this to 5 stars. Because I have never had panties places in my car and white residue on my dash. You guys do a wonderful job.

A tale of two locations (AKA: AVOID 7700 S Autoplex, GO TO 616 W Baseline)
First the good: 616 W Baseline
I have been a loyal repeat customer of Cobblestone Auto Spa ever since I encountered Jared, one of the managers at the 616 W Baseline.
The first time I went there I had my car detailed for $ 150 after discounts. The detail had been a little rushed because the location was extra busy that day and they were also short staffed. As a result there appeared to be some minor scratching. Jared was immediately on the ball and worked to have the scratched buffed out and fixed. I was very impressed with him as I watched and saw him masterfully handle other customer issues like mine. I was impressed enough that I told the man to his face that I was going to be a loyal customer directly as a result of his good work.
I am not good with names or dates, but I remember this man’s name, because he does his job with pride. After Jared, I became a fastpass customer and still remain one.
COBBLESTONE, PAY CLOSE ATTENTION! THIS IS THE KIND OF EMPLOYEE YOU NEED MORE OF!
Now the Bad: 7700 S Autoplex
I first went to this location because I needed an oil change and the 616 location does not do oil changes. I got a heavy up-​sale routine but went with it anyway. I also got a wash that was far below the standards of the 616 location. I let that all slide, as just being an off day.
I then went a second time for a wash, also below standard. I also let that slide.
I then went to get a wash yesterday. Not only was the wash worse than ever, but the car interior looked worse coming out than it did before I came! To begin with the carpets were barely vacuumed at all. There was dust and small dirt everywhere never even attempted to be cleaned. The only real evidence that they did anything was white stuff rubbed into the grain of dash around the driver’s side air conditioning vent. There were also several new white smudges on the back of the seats as well as the seat back and headrests of both sides of the back seats.
When I pointed out the mess on the dash, initially they tried to say this was the dash paint wearing off. I was able to remove some of this white stuff (that looked a lot like a car wax) with my thumb nail. The manager, who I do not remember his name (nor is he worthy of being remembered) wanted to just get his day over and wanted to fill out a damage report. I remained reasonable but refused to just drop it because I knew they caused the problem. At this point 3 of the employees were involved and seemed more concerned with getting the day over than fixing the problem. They were disrespectful and discourteous.
Finally after they saw the light of day that it was not damage, but just some stuff that they managed to smear into the dash. They asked me to come back the next day. Obviously fixing the problem right then was just too much effort.
I went home, frustrated but moderately satisfied that the car would be fixed the next day.
The next day while examining the contents of the back seat that were just tossed about with no care, and no effort to clean anything, I discovered a pair of women’s panties placed in the center of the floor of the back seat. Keep in mind that the floor mats were not vacuumed, but tossed on the back seat.
I knew these were not my wife’s who is a small woman because these were of a rather robust size. Also these were obviously clean panties, so I gather that one of the employees has a fat girlfriend or wife who is missing something from the laundry.
I suspect these were a gift for my complaining about the condition of the car and the fact I was making them late from rushing home to see the next episode of moronic reality TV.
As a result I was livid. I had tried to be cooperative and reasonable and was rewarded with this insult added to injury.
I went to the 7700 location immediately and complained. They clearly found the actions of the yet undetermined employee very humorous, and were going to make no attempt to secure an apology or terminate the maleficent employee.
They reluctantly looked at fixing the area of the dash they had messed up, and made a halfhearted attempt to fix it. At this point the dash looked a little better but not the same as it did when I brought the car in. I was tired of dealing with these lazy incompetent fools who had no pride in their work and decided to take the car back to the 616 location.
Jared to the rescue:
I took the car directly to the 616 location and saw Jared busily working with his staff. I pulled up and was greeted courteously by one of the staff. After being checked in I called out to Jared and explained the situation to him. He dutifully sought out to resolve this issues and return my car to its former glory. This was not his problem, his staff did not cause it but he fixed it.
Lesson: NEVER GO TO THE 7700 LOCATION! ALWAYS GO TO THE 616 LOCATION!
COBBLESTONE, BAD MANAGERS MAKE FOR A BAD STAFF. GREAT MANAGERS MAKE FOR A GREAT STAFF.

The FastPass is absolutely worth every penny, especially if you value keeping you car spotless. I prefer this Cobblestone location because it’s less crowded, the staff is friendly, and there’s always ample seating. The only trade-​off is a little longer wait time due to the smaller amount of staff working at this location. 4-​stars, nonetheless!