Conn’s HomePlus

A++++ Customer Service!!! The manager Is amazing! He went above and beyond for us and we will be back!!!

Awful customer service! We bought a sharp TV and we’re not happy with it. We even attempted through both sharp and conns to get it repaired but there was a manufacture issue that was not repairable. Jumped through tons of hoops, even got sharp to issue a letter to conns to let us return the TV only to be informed it was pass the deadline and they would only allow us to return it for the same TV. No store credit nothing. DO NOT BUY from them! If anything is wrong or you are unhappy with your item they will give you the run around.

Was sent to another Conn’s (over 20 miles away) because they had one in stock. It was $ 30 more there and what do you know… they don’t have one in stock. First experience at Conn’s and last.

Absolutely outrageous treatment. Conn’s and everyone who works there should be ashamed of their company.
My parter and I purchased a sofa and a kitchen table with 4 chairs. They offered him a line of credit for it. I asked about the interest rate. They said it was 27%. I said that is outrageous, no loan’s should reasonably have that high of an interest rate. They then said there was a holiday special that my partner qualified for, 0% for a year, and then 12% after that.
10 months later I asked my partner why the principle on the financed amount was still so high. It turns out they had given him the financing at 27%. They don’t list this information anywhere. not on the monthly bills. not online on their webpage (not even when you log in). The people in the store we bought the couch from refused to help us. Saying that only Conn’s central customer service could help us. (even though it was sales people in their store that lied to our faces about the interest rate). Conn’s central customer service was of course NO HELP AT ALL.
I paid off the debt in full but by this point they’ve already stolen more that $ 300 from us.
This place is as bad as payday loan sharks. They lie cheat and steal from their customers as a business model — and do it with fancy contracts hoping you won’t notice.
Same on Conn’s.

I am still without a working microwave and this morning my dishwasher broke. I have had it for 8 weeks. now 50% of my brand new appliances are broken. Conns is the biggest rip-​off of all time.

Jim one of the sales representatives for this location is extremely rude. He is only interested in using all of your credit approval. He told my wife my wife and I that we should use all of our approval because we may not get approved in the Future. I realize a 650 credit score isn’t perfect but I’m sure that i can get approved somewhere else. Since my wife and i didn’t want to spend $ 9,000 on furniture and only wanted to buy living room furniture he left us to help other customers. I’m a commission salesperson myself and what he did is just rude and poor customer service. My wife and i were just left in the furniture section with no one not even a manager to see if we wanted help with our purchase. So we left without anyone saying goodbye so i looked up the Chandler location. On my arrival we were greeted by Larry helped my wife and i find the living room furniture that fits all of our needs. Sorry Jim we only spent $ 3,700 Larry didn’t mind though. You said that you where the top salesman for that location but how many customers are you walking out the door to Conns competition? I will give the Chandler location five stars what difference in customer service.

My wife walked into this store with a friend sounds easy. Next thing I know I am getting 11 voice mails and three e mails about furniture delivery. Problem is we have never bought anything that needed delivery! They put the other persons purchase under my wife’s name and then delivered it to an address which is not ours!
When doing the paper work they claimed the computer froze up and after being there for hours throw a stack of papers in front of my wife without disclosing she was signing for another persons stuff at over $ 3,000!
When I called the sales man used words claiming my wife used and the manner of talk she used which I know my wife does not use or talk like in over 21 years! He used the stereotype racial Black person talk which my wife does not use.
Background — - my wife has had cancer— has a very bad back and was in a lot of pain and I feel they took advantage of her knowing she had to get off her feet and get home.
Now she has over $ 3,000 in stuff in her name delivered to another address and person.
They refuse to go and get it — refuse to put it in the name of the person whom they delivered it to!
After spending a full day on the phone from store manager to Dallas Texas legal dept. — - zip!
My wife is disabled and in a lot of pain wanting to get home and it is my feeling they took advantage of this fact.
They also refuse to give my wife a copy of the contract of the stuff delivered to an address we do not live at.
5÷12÷15: Went to address the furniture was delivered and the lady/​friend did not know all her stuff was in my wife’s name. Conn’s told us to call the police but for what among the many stories we have been given? We have no need or room for it and we just have to now hope she pays for it.
I am also a USMC Vet on disability so thanks Conn’s for doing this to us!
Will update if any major GOOD changes take place.
The above review is based upon the facts we went through on our end with this company.
This is the short version to not bore you the reader.

This place is a joke, not only are the sales men pushy, but the bald heavy set guy followed me and my bf around like Mary’s little lamb. We were looking to buy a new couch but the place is so packed with furniture we couldn’t even get around. We maybe seen not even a quarter of the furniture they had. And sales guy that was following us kept repeating the same «we finance» bullshit! Have you ever thought maybe I wanted to pay full balance with cash?

So here’s the thing, I’m a pretty reasonable consumer. I need to make some home purchases here in the next few months so I applied for credit via their website. 26 seconds after submitting my application, I got a phone call from an area number. I was quite surprised it was from a salesman that wanted to tell me I had been approved for quite a large credit limit and should come spend my money. I agreed to come in that afternoon and see what they had.
I was looking for a laptop now, and furniture later and upon walking in, it felt weird. I was immediately approached by no less than five salespeople assaulting me with questions and their eagerness to help. I declined, because I wanted to check their prices vs. amazon just so I had an idea.
Immediately, I noticed their beautiful tv display area. The furniture, also appeared to be quality stuff and reasonably priced. The laptop I found, with the exact same specs, was $ 400 less on amazon. They ‘couldn’t’ price match or flex on the price at all, which made my decision rather easy.
Keep in mind, as the day progressed, I received four text messages from the salesperson, with wretched grammar asking when I was coming in. This kind of approach couldn’t be more of a turn off.
While they have a nice showroom, and a few of the salespeople did actually seem pleasant, my overall experience couldn’t have been much worse. Sometimes it’s moments like these that remind us that it DOES matter where we spend our money.
Unless of course you’re into being harassed and badgered for overpriced items, in which case this place is perfect!

I wrote this to Conns and they have done nothing:
To Conns,
Thank you for not doing anything. Installing a dishwasher that breaks my counter top when I turned it on is something you did do. I guess in your world, I was just suppose to pay for the dishwasher and use it as a decorative piece. I also saw how your sales guy slipped a 4 year warranty in on my microwave. Why would I need that when I have home warranty on everything I own? You disguised that charge by putting it next to the installation for $.01. Very smart to take advantage of a disabled war veteran. Oh my microwave, your guys lying about the hardwire so my 70 year old father can do what was promised. You did take off the installation, all $.01, which I established, is a ruse on your part. Way to go Cons. You screwed over a disabled war veteran.

I love Conn’s. My wife and I bought a bedroom set from them in January, and I discovered something. Pay your bill on time and they love you (SHOCKING!!) Someone is complaining about their item being broken, but they give you a number to call with broken merchandise and they’ll take care of it. My wife and I went back on the 24^th and bought a new TV and stand, and boy our experience was even better then our first. Again, I love this store. The products are better then Walmart (so you’ll pay more) but it is worth it. I do not think our TV was even more expensive then it would be anywhere else. Yeah, the sale people hoover around you (they are sale people after all) and they do work on commission. Again, you pay you bill on time, they love you there. Guess what, I make my payments for my car on time and the car dealer loves me also. I would recommend them to everyone, and hey you get to build up your credit a little also…

So one day I went to Conns to look for a daybed. They have some at their website, so the fact that daybeds are not extinct is pertinent to my review.
After strolling for just a little, avoiding salesmen with fake smiles I got confronted with a question if I could need some help and I said «Sure, I am looking for a daybed». The salesman stated that he had a few and he would show me the most cost effective one, as I followed him through the store.
Suddenly he stops in front of a piece of furniture, lifts his hand in a vague ‘Tadaah’ gesture. Not exactly sure what this piece of furniture was, but it was not a daybed. more a bulky, loungy piece. i stated the obvious that this was not a daybed, and then he starts to explain that daybeds are no longer in demand and people are buying this instead. As I said, I know that this company sells daybeds. and yet this fellow shows me what he feels that style and personal preference should head towards.
Once he realize that this is not what I am looking for he asks me to follow him again and takes me to this huge, nice and very plush recliner. He asks/​demands that I sit and ask if i am comfortable, which I sure am. He tells me that this is so comfy it could replace a bed. He says that he in fact sleeps in one of these at his house. It is in fact better than any bed. While this is the dumbest thing I have heard all day, and as much as I can accept that he too has an opinion. this is far off from a daybed — the piece of furniture that I had in mind.
Then he shows me a couch with a «daybed»… eh, then he says ‘they call it a chaise lounge’. Yes they do. That is another piece of furniture that is also NOT a daybed. great for many occasions and purposes, unless the customer is looking for. let’s say, a daybed.
Before this fool throws in the towel of his amateur attempt of swaying a customer into buying something that he/​she doesn’t want, he throws a last effort to tell me how comfortable the bunk beds are. Again, I do feel that the good olé bunk bed has a time and a place. but it doesn’t take a place as a casual piece of furniture that double as a place to nap when the occasion arises.
There is a special terrace in purgatory for poor salesmen.
«O’ thee fool of lack of professionalism and stupor
I recon thy non compos mentis in the name of Acedia
and, in His vicar, the forth terrace will serve your abode.»

Purchased a bedroom set with mattress, the mattress has an indentation, called for an inspection the inspector acknowledged that there is a problem. Conns called and said that is natural wear and tear so no replacement I have only had it for a month, they sent another inspector after further complaints he said the mattress is defiantly defected, Conns called back said they will not replace it. The worst customer service of my life time to call the BBB and 3 on your side.

Stopped in yesterday because we needed a new sectional. The guy who greeted us literally had to track us down cause I seen him coming and intentionally turned away from him. Like a shark swimming through the water he caught up with us. After finally telling us he’d let us shop he never left our side or at least not outside of 10 feet. When we told him we may come back after shopping in the mall he pulled me aside from my wife and daughters and said to be sure I ask for him since he works around a bunch of commission sharks. Just didn’t like the feel of that and their prices are really high considering.

Conned by Conn’s!!! We bought a table from Conn’s several months ago. We got a 12 month same as cash deal. When we received our first bill there was an interest charge. So we called the finance company and they said we had to talk to Conn’s. When we called Conn’s we were told to talk to the finance company. So my husband went into the store to speak to the manager. He told us that our sales person entered something incorrectly and that it would be fixed. The following month our bill still shows interest, so we go back, they have no notes of our previous conversation so we start over. Long story short, 4 months later, dozens of phone calls and still no results. I will never shop there again and recommend that no one else does.

I will be honest the buying proses was amazing very nice and helpful. The bad turn has been because I did a return with in the 30 day return policy. I was told to avoid other fees I could bring the merchandise back to the store I purchased it at by the store manager and corporate. When I showed up at the store they refused to take the merchandise and would not take the money for the re stock fee. After fighting with the manager in the store and the people at corporate they made me drive the merchandise 50 miles away to the main warehouse. Then I had to drive back to the store to pay the restock fee cause they would not take the payment at the warehouse. I was told the account was closed in good standing and thought it was done now I get a call months latter from there internal collections department saying I did not make my payment and they show a balance on the account after talking with the store and corporate and the BBB this issue still has not been fixed keep in mind I did the purchase November 2013 and did the return December 2013 and it’s almost march 2014 and this is still going on.

I went into Conn’s looking for a washer and dryer after mine had completely died. The laundry appliances are at the front of the store (if entering from the outside), and I probably looked around for 3 – 5 minutes before a sales person came by. The sales person asked what my requirements were, I told him, and he made some solid recommendations that aligned with the research that I had already performed via Consumer Reports. I knew I wasn’t going to buy a GE, Maytag, Whirlpool, or any other US-​based manufacturer because the units are not what they used to be (I was replacing Maytag units that were 15 years old). He recommended either the Samsung or LG front loaders (front loading was one of my requirements). The sales person owned a Samsung pair; however, I was leaning toward the LG models. He did not pressure me either way — he just let me know what the strengths and weaknesses were with each manufacturer. In fact, he talked me out of getting the stand (good thing, because the units would not have fit with the stands). FYI — the sales person tried to sell me new hoses, a dryer tube, and 3-​prong plug. LG’s come with them. That’s my sales person’s only negative «ding». Otherwise, he was extremely helpful!
My biggest issue was financing — my credit is terrible. I expressed to him my challenges; however, he said, it takes 5 minutes to apply, and you can see what happens. From my standpoint, what was the worst that could happen — I get turned down?! He was right — this process was VERY QUICK! Much to my surprise, I was approved (in less than 5 minutes) and I purchased the LG units without stands (I got the BIG LG washer/​dryer). I purchased 2 years of warranty, and delivery would be reimbursed.
After I made the purchase, Conn’s fulfillment team stayed in constant communication with me so that I knew when to expect the units (one call the night prior to delivery and three the day of). Well done! The delivery crew was beyond professional. They hauled away the old units, fully installed the new ones, tested them, gave me a brief tutorial on them, and stayed to answer any questions. I was impressed!
All-​in-​all, a good first experience. I will purchase from Conn’s again.

The name says it all: CONNS
as in «con artist» for you slow folks. I could write the long story of my experiences with them, but if I do I’ll just get raging mad again. I must admit that I WAS stupid and paid $ 150 more than any other stores’ list prices I discovered the next day. Why? I wanted to keep «building my credit» and these bloodsuckers were happy to flay open my jugular for a real good suck.
STAY AWAY FROM THESE ZOMBIE SALESMEN!!! They stand around like they’re stoned. They all slunk away from me once they knew I was back with broken merchandise. They’ve all mastered the 100 yard stare, that vacant look in the eyes that says they ain’t even gonna PRETEND to give a hoot. I’m guessing they pay these guys with kibbles and bits, and that they’ve got an astronomically high employee turnover. I guarantee it
Their policies are obscene, the staff are uncaring (but they’ll sure beg you for a good rating of 5 when their tracking system calls you after every sale to get a rating), their «management» refused to give me his business card, they sold me a $ 1,000 computer that was broke when I opened it. They did nothing to make it right, my messages to my «salesman» were never responded to), but they DID offer to take even more money from me if I’d mail them the computer so they could examine it and give me a repair quote. Apparently I should have bought that $ 300 warranty they tried to sell me huh?
Oh, and when I went back to the store to work out the problem the salesguy who sold me the darn thing and never returned my calls to his voice mail HID from me! Yup, I called ahead and said I’d be there, but he hid from me and refused to come speak with me. Instead I had 4 blue-​shirt stooges standing around while the «manager» with the special white shirt fed me a nice big plate of «WE DON’T GIVE A F*CK!»
Oh well, I guess this did get long, I just don’t want anyone else to get done so wrong by these appropriately named CON MEN!!!
My god, a manager with no business card??? WTF?
My salesguy hiding from me when I called 20 minutes earlier and confirmed he was there.
And the other zombies… go pop in there some time when you need a giggle!

It all started with a craving for a caramel apple across the hall from Conn’s. We went across to just sit and wait for the Rocky Mountain chocolate company to open. Got to chatting about some future household needs with Matt Williams. He was very easy to talk to and listened to what we needed. He made several suggestions about what we might like. Never crossing any lines where he would be considered pushy at all. After talking about furniture for a while we got into some of our more immediate needs. We knew we needed a new washer and dryer soon and he was so knowledgeable about all of that we felt like this was the best time to buy. We weren’t «sold» anything. He truly helped us find what we wanted and nothing more. We were so happy dealing with him we decided to throw in a new oven/​range into the purchase. Matt was the only salesman we worked with but we got the feeling they are all like a close family there. I’m sure they would all be great. I think they get how to help people there, and yes there are a lot of sales people around trying to get sales. That’s their job. They just know how to do it right. Also, they are quick with the paperwork for the financing. We got 36 months no interest.