Larry H Miller Chrysler Dodge Jeep Ram 104th

I bought a car from Larry H Miller Ram yesterday and had a great experience. They were friendly and I wasn’t pressured into buying. I was able to look at my own pace and found what I was looking for. The staff was professional and was very helpful with my trade in. I would recommend this dealership to my friends and family, even ones not looking for a huge truck.

Had a great experience buying a new Jeep yesterday. They went above and beyond to make sure I got the vehicle I wanted. Would definitely recommend them to family and friends.

major regret buying my Jeep here. Have advised several friends, family and people interested in my vehicle to stay away from this dealership and the service department

This is the worst dealership ever, First, when we went to buy my car they added a bunch of warranties which we really didn’t want but we were tired and had our kids and wanting to get out of there and didn’t want to have to constantly tell the dealer no. The next morning, after me and my husband discussed things, we decided to have them cancel the extra warranties (which is within our rights in that time frame). It took him over a week (in which he called multiple times) to finally get a hold of someone and by that time they told us it would be too difficult to do and we would be better off to keep them on. We still declined and wanted them off so we went in and signed the papers to have them off, over a year later I have not seen the change come into effect (and I will be double checking that again)!
Next, I have only taken my car into them to have it serviced, thinking that they take pride in what they sell, well I just found out how wrong that was. I took it in for an oil change, and basic system check that is supposed to be done at the same time, i also let them know that my power steering was going out intermittently, and the frequency was increasing so I wanted it to be checked. When they returned the car they said there was definitely something wrong so I scheduled an appointment for the next week. When I took it in they called me a couple of hours later to tell me I had obviously been in an accident and the steering column was cracked so I should call my insurance to cover it. I had never been in an accident and knew they were trying to pull something over me, but figured I would go in and talk to them and see what they were seeing. When my husband and I got there they proceeded to say that my rim was damaged and my tired had very apparent marks on it. The marks were dirt that was easily scrapped off and couldn’t have been there over a month before when my car started doing this because THEY had just washed the car a week before when I had the oil change. The scratches on the rim were barely noticeable and look like a bad parking job that was probably due to the snow. When we tried asking why they thought something so minuet could cause the steering column to crack the mechanic started being rude and yelling at us about how it’s his job and other cars are way worse when going over a pot hole. I have a 2015 journey, I was the first and only person to test drive it, and I am super careful with it, I would have known if something like that had happened to my car. We asked them to do an alignment to check the where the casters are (I know a bit about cars thanks to my mechanic father) which they said they would. When they were done they preceded to stand by their original diagnostic due to my alignment being so off on the side with the tire that was «obviously» damaged. So we asked them not to do anything to the car and we would pick it up.
On a side note when we went in the first time after the diagnostic they had my air filter out because it was so dirty and we asked them to change it, this was the exact same air filter that got a green check just the week before, I now have a feeling they didn’t even do an oil change on it.
The next day, less than 12 hours later, I took it into Brakes plus which is where the rest of my cars are serviced. I asked them for an alignment without telling them of my situation. After they put it up and checked it, they came out and told me I didn’t need one and showed me a print out that was so different than the one from Larry H Miller it’s impossible to have even been from the same car. I said thank you and took my car home.
Finally, I took it to Autonation Dodge in Aurora where they did a full inspection to find out why my steering column had cracked. After a day and a half of them testing many elements of my car, including the steering and rack and pinion, they called to say my steering column was not cracked and in fact my steering pump has an interior leak that was causing it to not pump as much as was necessary. Autonation had no problem fixing it under warranty and should have it back to me within a day.
Unfortunately, I haven’t heard anything back from Larry H Miller and will never go back to them for any service or car buying, I have never dealt with a company with such low ethics they would falsify documents. As a mother and a decent human I hope no one ever puts their trust into a company that would rather get your money and not worry about the safety of a family.

I started coming here to get my oil changes done since I have the Total Care plan when I purchased my vehicle and this location was closer to my home than Larry Miller Nissan. I made an appointment for Saturday at 3pm and arrived on time. I was then told upon check in that the service (just an oil change and rotation) would take an hour. I was disappointed upon hearing that but I decided to just stay put and wait it out (with my two kids and wife with me). We had plans to drop off my kids at 4:30 at my sitters house to make it to dinner at 5. I ended up waiting a total of two hours. The service man who spoke with me initially told me at the hour and a half mark when I asked him how much longer it would be told me another 15 minutes. A half hour passed before it was finished. I not only missed my dinner plans I also had to deal with a broken lug nut on my car which another rep had said it was because it was put on wrong probably from the last oil change and asked me where was my last oil change (I’m guessing they were trying to get out of fixing it) I said all my oil changes were done there for the past year and a half or so. It was then she told me she would order me a new one and that she would call me when it came in. Unfortunately I didn’t happen to take a look at all the other wheels since all my kids were already getting angry waiting for so long. I ended up waiting two weeks. No call, no email nothing. I decided to call and the woman who ordered the part had the nerve to tell me she was waiting for me to come in. I DIDN’T EVEN GET A CALL. Then I go look at the wheel for the first time since the service and noticed not one but two studs were missing. I called her back and she said there was nothing they could do since the only one that was missing was the rear passenger not the front passenger. So now I’m down two lug nuts, I only had my service done there. What a pain. Please whatever you do don’t buy the service package when purchasing a vehicle form any Larry miller dealer. I’ve only had two oil changes that took the normal time it takes to perform one (30 minutes) the rest have been longer and all were appointments. I don’t even see why they book appointments if your still forced to wait.

I have been taking my Rubicon Hard Rock to Larry Miller for service and have had nothing but good service. This week, my jeep had an electrical issue and they got it right in, not only that, but set me up with a rental, and took me to the rental car place. Chris K in Service took great car of me!

I have been trying to contact this dealership for an hour. ALL of their phone numbers hang up on me. When I tried the texting option and live chat options, both people gave me a link to an online scheduling tool that doesn’t work either. When I told the live chat rep that the scheduling tool didn’t work & that the phone number won’t go through, he said «Well, have a nice day!», and hung up on me. Absolutely ridiculous and unbelievable. I will NEVER take my car here.

Larry Miller Chrysler Dodge Jeep Ram on 104^th in Thornton, Colorado was just voted by Edmunds as their top 5 Star Award winner for 2015. I want to thank all of our customers for doing business with us and thank all of the tremendous employees for their hard work and continued efforts to provide the best customer service experience they can every day! Thank you!

Please please people DO NOT go there! The worst place/​service, your cars will be in a worst sharp than before. In Jan 26^th of 2016 I took my jeep in for a simple Oil change and tires rotation. Their technician still managed to fuck that up! My back passenger tire came off less than a mile after their service. I saw my back tire fly pass my car. I was swerving over to the four-​lane parked and chased down after my tire. My was still on 104^th Ave not far from the dealership at all. I call them and was transferred more than six times. I was put on hold for almost 30 minutes and by the time I get to talk to somebody, that customer service representative hung up on me because he didn’t know what to do with the situation. The press got to him! Seriously I just had the F-​ing oil change like 10−15mins ago! My wheel went fly on a busy road and the manager told me I need to call my Insurance and get my own tow truck to tow the car back to the dealership, so they can look more into the problem! Or you fucking kidding me. Your tech fuck up my jeep and you can’t even send a fucking tow truck to get my Jeep and fix it! A freaking tire rotation, and they manage to F it up! Technician suck and lack lots of attention to details and their work. This is what happen when your employer don’t treat you well and their employee hates their job, therefore they lack the attention and pride to their workmanship. NEVER AGAIN will I go there. Plus I am telling all my co-​worked, friends and family to not go there.

BF called 3 – 4 weeks ago to schedule appt for a recall on his Jeep. Said they needed to order the part and haven’t heard from them since. He called on Sat to follow up (since they obviously can’t). Apparently they have lots of those parts now. Grrr. So we stop by & are treated super rude by Chris. I don’t care how busy or stressed you are. There is no excuse for rudeness. If it weren’t for the recall that’s needed, we wouldn’t come in. We won’t be back again if we can help it.

If I could give them a negative 5 stars, I would. All these reviews about how good and professional their sales team is H.S. Yes horse s**t, they must have been paid to lie.
We went in there, they had a Ram pro master van, they had a final sales price of $ 18 007, when we went to purchase this van, they jacked the price up by over $ 5000, said we did not qualify for the Dodge rebates, and (anyone remember the movie Fargo ?) trying to charge us $ 900 for a clear coat that was put on at the factory, plus $ 600 for extra options, and another charge for some other crap.
So now we are going to contact their corporate office to see if they can put a stop to the FALSE ADVERTISING they are putting out there to draw customers in the door.
We have been having service done on one of our cars for about 3 years, the service is good, nothing to cheer about though. We will continue to get the service done, but I will never buy a car from them, we have purchased vehicles from Johnsons Auto Plaza, good dealership, they went out and found the truck I was looking for for the price I wanted to pay, we also bought a car from Christopher’s Dodge, when we bought from them in 2009, the sales person walked us out to the 2008 vehicles we were looking at, and told us, «pick out the one your interested in and take 50% off the sticker price» we bought a $ 35 000 for $ 17 995, they also gave us free oil changes for as long as we own the car.
We are going out to Christopher’s again today, we will be buying the new Ram Pro Master From them.
IN SHORT, STAY AWAY FROM LARRY H MILLER DEALERSHIPS, I KNOW IM NOT THE ONLY ONE THAT HAS BEEN MISLEAD, OR LIED TO IS THE BETTER TERM TO BE USED HERE.
GOOD LUCK OUT THERE !!!

I have been trying to get a safety recall done on our ’08 Town and Country for over a year now and all they keep telling me is that“you’re on the list” so today I called another dealer, Colorado Chrysler Dodge Jeep in Aurora and I was asked when I can bring it in, that was simple.
And I also had a piece of my molding below my door that became missing after I took it in for service and when I brought it to there attention they told me that it couldn’t have been there b4 i took it in cause someone would have found it.
Than I was told they would order another one and have it painted, at my cost, and call when it came in, but we never got a call, so I called again, and again, we will order it for you, that was over 6 months ago, and still waiting to get the part, or even a phone call, we had much better service when it was Pro Chrysler, and they always made sure b4 we left that we were satisfied with the service because they used to send out a survey to see how they were doing and they wanted to make sure they got a 5 on everything, but I guess that doesn’t matter anymore since they have become too big for us little people…

I traded a vehicle about two weeks ago and after doing much research decided to come to this dealership and use some VIP pricing certificate I had from my job. Besides being friendly and respecting my time, Nathan and Ira were both friendly, professional and gave me what I was looking for. When showing up for my appointment, Ira was busy with another client still and put me in the hands of Nathan who worked with me from start to finish. He gave me options that were in my price range and explained differences. He was a no BS sales man and gave it to me straight and I appreciate that. We negotiated only once on the final payment but, in the end we all were happy and I love my new Jeep Cherokee. I will certainly go there again in the future.
I was so happy I referred my husband who also bought a jeep.

Service Department — There has been some good times and bad. Why the five stars? Basically when something has not been satisfactory I have brought it up to the service tech, manager and higher if needed. They then step in and take care and or compensate in a fair way. Anyone can have an off day. I would expect someone to bring to my attention if I did something wrong and allow me to remedy the situation. So, communication is the key here.
I have been using this department since 2012 for all maintenance on my 2012 Jeep Rubicon. They repaired the factory recall on the header without flaw. Recently, they helped me out with cost on the ECM for the Jeep that was out of warranty. I had issues from day one with my blinkers and now more electronic issues surfaced. My Jeep is back and working perfectly. Thank you.
I recommend their service department.

Buying experience was great! Service department… Not so sure. I am going to give them the benefit of the doubt this time. Took four months to have my spoiler fixed on my car. They said it was a communication issue with the scheduling department. Hopefully future appointments will be smoother.

This was the WORST car buying experience. The sales lady we worked with was so upset when we didn’t buy, I literally thought she was going to come and key my car! It was very manipulative and sketchy, they did a lot of haggling with the price and it was exhausting.

I went here once or twice for an oil change on my JEEP Patriot since moving to CO. Honestly I barely remember the service but that’s not why I’m giving it one star and a review.
I’m doing that because since I visited I have been inundated with mailers, phone calls, text message and emails asking to buy my JEEP. One or two wouldn’t have been so bad, but it’s been waaaaaaayyyy more. Texts! Yes they have texted me asking to buy my car! Mailers come in once a week and I end up trashing them repeatedly. It’s become a joke between my husband and I. I think I receive more mail from them than anyone else, including my credit card companies. I’ve emailed and called multiple times asking to be taken off of their lists and in response, I’m told that they aren’t responsible for this, that it’s an outside advertising company that does their mailers, etc. If it’s a third party… I’m pissed because they did this. If it’s only an ad agency, they still have the ability to remove my name and will not as I have asked multiple times and still receive mailers.
Whatever you do, do not give them information as they will spam you to death. Funny thing is… I don’t even own that JEEP anymore.

I had a very positive experience with Susan and Dennis. I would recommend them to anyone! They were very honest and helpful. I did not feel pressured to buy from them, but felt I was making the best decision. I look forward to being able to continue to work with them in the future.

Had a great experience buying a new Jeep Renegade. Susan Odell and the rest of the LHM team were all friendly and very helpful.

This dealership provides a completely unique car buying experience. Justin, our salesman, was down to earth and came across as truly wanting us to have an easy and honest experience. This dealership provided us with the lowest price but more importantly, they did so without a fight!
I also want to mention the overall environment is clean and seems like it has a positive vibe! I will be doing all my Dodge/​Jeep at this dealership!

After a horrible experience at another dealer. I came across Larry H Miller Chrysler, Ram Jeep, who I might add trains its staff very well. I get the EP pricing and this dealership had NO PROBLEM using the employee number and negotiated well for my trade. The Sales staff was awesome, (Rich Serrano let him know I sent you) and walked me through the whole experience with kit gloves. I need another car and will be returning.

I went there yesterday with a certificate from USAA to see them for a Jeep Patriot. These folks are the most dishonest group of car dealers I have ever met. My Cert stated there was a vehicle on the lot for 23K. So I called and set up an appointment to see and test drive this SUV. Now understanding that there may be a difference in price compared to what’s on the cert. says is acceptable just let me know that when I call or at least show up. They showed me the SUV that was represented as the one I was promised. I drove it and I was happy! then Then BS started now they have the cert with my info and that USAA sent me there. this salesman asks me how much down I replied $ 0 I have a trade so lets work on the numbers. He comes back with the first deception now I was told this vehicle was 23K and change never was I told that this vehicle does not exist. USAA relies on Jeep for the estimate. So here comes the 29K and change price No USAA discount no 2K Jeep incentive discount and I’m to put 4 – 5500 down. I was a tad pissed to say the least I explained the cert. to the salesman again so he went back to «crunch» numbers now this time when he came back we had the USAA info entered and we now had 3K discount the salesman stated his mistake. but we still had a 29K sell price and still 4Kdown payment at this point I told him we are leaving. that my trade value was also unacceptable. Salesman said hold on let me do one last thing. 10 min. later he come back with sell price at 26K (which I would have been okay with originally if I had just been told that 3K in discounts even trade value on my trade and no money down. It was perfect!!! only problem is they tried to SCREW me from the start. They knew I was USAA and that all the discounts and price should have been handled before I ever stepped in the door. So I asked for my keys and I was told that the manager would like to speak to me before I could leave. He was so SURPRISED that I was upset especially since we hit my «numbers» I told him that the whole point of the USAA/​True car certification is to bypass the haggling at the dealership and to me I felt like the tried to stick it to me all along and once I was on to them they finally came clean. I’m sure some people have had a great experience. I will never go back there again I will notify USAA of this. I have used USAA auto buy Cert Program 2 times before with Ehrlich Nissan and the price quoted on the cert buy them was the price I paid. The professionalism at you dealership is subpar you should be ashamed.

Best car dealership in Denver!!! We had the best experience I’ve ever had buying a car!!! Every person we encountered from the receptionist to our salesman to the finance made us feel right at home!

I can barely give them 2 stars. Communication is key in the service business. With the way business operates in 2015, companies all are giving you a somewhat good end product. Companies separate themselves by the quality of service they provide.
We had an issue with our SUV, LHM @ 104^th found this issue. Great awesome! It was covered under warranty. Even better. The issue wasn’t what they were supposed to find. It was after two weeks and wrong ordered parts that I never once received a call from them giving me a status update on their own volition. I always had to initiate the calls. Promises of getting the car looked at went from Monday to Wednesday with zero updates. After I was transferred to another service manager, I was at least able to get a return call the same day. Which I appreciated.
Overall we were out of our vehicle for two weeks after an est time frame of 3 days. The days being out of the car was not the issue it was the extreme lack of communication of what the h*ll was going on.
Overall the end product is good. The car is fixed which is why they get two stars. I just think they miss the boat in how to communicate with customers and that is what separates one company from the next. I expect the car to be fixed pretty much anywhere I take it.

So we bought my jeep from this dealer when they were pro jeep… That was over a year ago, every time we take it in for a warranty service it takes them forever to get things straight! This time her jeep has been in service for four days… On the fourth day we get a call“we don’t have your warranty info on file” called them back 15 min later… They are gone for the day… Real nice… Called them back and had to read them the warranty off their own invoice… They apparently can’t even find information off an invoice from a month ago… THIS DEALERSHIP HAS SERIOUS ISSUES… They changed the name because they had horrid reviews… It didn’t change their values… So maybe we will get her jeep back at the 14day mark…,

The employees provide excellent customer service. New ownership is my only concern.

I purchased a jeep wrangler x edition from steven mustafa at Larry H Miller on 104^th and this by far was the easiest car buying experience i have ever had. Not only did he give me great customer service, his price on this hard to find trim package was $ 1000.00 less than the closest competitor. I will definitely refer my friends and family to this dealership and i am confident that they will be very happy with the service Mr. Mustafa will give them.
Thank you again for the wonderful service.