Enterprise Rent-A-Car

AWESOME staff! They are the best. Always friendly and professional.

This is the third time I have rented from this office. They are really nice. Although the office is small, they try hard to please. I rented over Easter weekend so I was glad I reserved online in advance. Got a good rate and a almost new car! Highly recommend!

This is my favorite enterprise office. The are always willing to take the time to help and answer questions. They will work with you as the others are to busy and want to rush you out the door.
Thanks for the great service

I have been a frequent customer for many years and have always had the best possible customer service. Even on a holiday weekend when it is very busy I have always been treated with courtesy and rented the car in a timely manner.

The car was nice and so was the price. But the guy behind the counter was young and rude. His name was Zach. Pushed the insurance and would talk down to you. I get he needs to sale but there is a polite way. I think enterprise needs to look at who they employee. I purposely left this location then went to Camarillo store and had them add the insurance. Much nicer staff member there. Don’t talk or use Zach

Amazing service. Rented a passenger van for a weekend of wine tasting. Bart and Miguel are awesome. So helpful and courteous. Van was like new and in great condition. I have rented with many agencies including other enterprise rentals in the same city and these guys at this location exceeded all our expectations. Thanks for the great service and terrific vehicle.

I’m a regular at this location and let me say the current staff is awesome. I’m finally consistently treated with superb customer service. Miguel, the current branch manager, always goes over an beyond to make sure I’m satisfied. His assistants also do a great job. Thanks guys!!!

Picked me up and dropped me off at home. Cheerful pleasant people. Upgraded the car. Very happy. I travel a lot on business and will be using them in the future

I agree with Thomas W. review. I have been renting cars for 25 plus years and I have NEVER had better service anywhere else. I am a frequent customer and I go out of my way to only do my business with this office. Miguel the manager is TOPS! He treats EVERYONE with respect and very professionally. The entire team treats everyone like gold. Many times if they didn’t have what I needed they went out of their way to get it or close to it! This office is a real find!

The crew of the 540 N. Moorpark Enterprise rent-​a-​car has repeatedly gone above and beyond the normal call of duty for me. I frequently rent from them for business, and have rented personally on several occasions. MIguel and Bart have always been a pleasure to work with, even when given tough time frames and special requests.
I have worked with several other branches of Enterprise and other rental companies, some good, and some bad. None have given me this level of effort, accommodation, friendliness, or been such a pleasure to work with.
I can’ t recommend them highly enough.

I had a great experience at Enterprise. I needed to rent a car because mine was in the shop. Miguel was extremely helpful and got me in and out the door as quickly as possible. I would definitely recommend this Enterprise location. Great customer service!

Giving enterprise one star based on the asshole in the cheap suit working the counter (I’d give zero stars, but I was happy with the truck I rented to move, which had Bluetooth music capabilities and air conditioning, two things my current car does not have… so I’ll throw them a bone).
I parked my car in their EMPTY public parking lot in a 100% legal and valid parking space for less than 24 hours… When I returned, I found my car blocked in by 4 rentals and a nasty note left on my windshield.
I asked and found out who did this, and then politely approached the asshole who left said note, paid my tab and listened to him verbally assault me about how I can’t park in his public parking spot for about four minutes. (It felt like hours and hours)
No matter which way you Slice it, these people are unprofessional and don’t give a shit about good manners, respect or customer service.
These people have a lot to learn. I will never rent from them again.

I had the worst experience with Cameron at this location, and I advised him that his company has lost all of my future business.
He first told me that he did not have a reservation for me, but then immediately produced a contract with all my insurance info on it. Hmm.
He then gave me a car with the check tire pressure light illuminated. When I asked him to address the situation he was rude and said he could not put air in the tire on site. He implied that since I was going to have to get gas, the tank was one quarter full, that I should put air in the tires while fueling up. I insisted that he remedy the situation and he grudgingly sent another staff member to take the car to the station for air. When they brought the car back the check tire pressure light was still on. They inform me that I simply need to drive the car around to get the light to go off. Really?
I drive off angry in a dirty car. The interior was filthy, including some two week old newspapers. There was a big coffee spill on the interior drivers side door. Floor not vacuumed.
So I drive into LA and it starts to drizzle/​sprinkle. I try to clear the windshield, and there is no washer fluid, so now I am peering through a smeared windshield in LA traffic! I was boiling mad.
Do not rent from these guys, they do not perform basic maintenance on these vehicles. Cameron’s customer service is atrocious! Enterprise has lost my business.

This Enterprise is by far the BEST one in Ventura County. Cameron is my guy. He takes care of me every time I go in there. He greet me with a smile and a hearty handshake. We have a car, but she is not built for long distance driving so we come her often when we take trips or run out of town for the weekend. When I go in there they have always had my car waiting and they are always willing to upgrade if there is any concerns with my current rental or if I needed to change to go to a bigger car. Their prices are awesome and I am part of their enterprise club and they always send me good deals.
It just so happens that I will be renting a car tomorrow and I have called Cameron to tell him I was coming in and he was so sweet and so nice and looking forward to my return.
The customer service here is STELLER! Way above and beyond. I would recommend this Enterprise to anyone!

Very helpful staff. I have rented from them for about 4 weeks now. Jason and Cameron both interacted with me and to tell you the truth, they provide the best customer service interaction possible.
I got into a huge car accident and needed a car so I came here as it was the closest one. Cameron greeted me well and asked if I wanted water (most car rentals and non-​professionals do not do that). Me getting the car took less than 5 minutes. He recommended me some places to eat, we checked for the damage on the car (unlike Linz E who wrote the bad review, I know what damages to look for– COMMON SENSE), then gave me the key. The car was clean, washed up, and he also upgraded for me for free. Coming from the retail background, I can tell you one thing: treat them how you’d like to be treated. Two weeks later, he calls me since the Toyotas were recalled. I come back and he gives me a similar car within 3 mins. I mean what else do you want from a car rental place.
In the meanwhile my insurance said they wouldn’t want to pay for my rental past 3 weeks but he says there is always a way around. i had the car for over 3 weeks and he made sure they paid for it; that’s going above and beyond his expectations. When I returned the car, I needed a ride and he was about to close the place. THe last ride went at 530 to be dropped/​picked up. It was 555 but the guy comes to drop me off.
Summary: I honestly had no a single moment of bad experience with these guys. If you want to pay your money to a hard working young team that goes above and beyond their expectations to make you happy, go here. Do not listen to the reviewers like Sharon M and Linz E who have personal problems and kill independent businesses like these. HIGHLY recommended.

This place has the absolute worst customer service I have ever experienced. In fact, the only time I’ve been treated more poorly without provocation (because come on, sometimes we deserve it) was when a homeless fellow near work called me a few words I dare not type (they started with c, and b). And I’m pretty sure he called me those because he was mentally ill.
First if all, the male of my party of two was addressed, and I was ignored, despite the reservation being in my name. Off to a strong start in the rude department, but this would have been overlooked if there hadn’t been any further incident. Then my coworker went to the bathroom as the employee was finishing up my paperwork, and while he was in there the employee asked me, «All set?» This was confusing since I already have him my card and license. What he meant was, «I can take you out to the car now.» Or at least that’s what anyone with a basic sense of civility would have said. I asked if we could wait for my coworker and got a pile of attitude, «yeah. Whatever.» I’m sorry, I thought I was dealing with a grown man, not my yet-​to-​be-​born child.
Then we went to the car, and he asked me to look for damage and when I pointed out the scuffs he said, «no. Just the big stuff. Bigger than the damage meter.» By this point I was so sick of this guy so I retorted, «I don’t know what that is.» His response, «I’m trying to show you.» By walking behind me, and giving me no instruction? That’s effective.
I finally asked to just sign whatever I had to so I could leave and his comeback was, «I’m doing my job.» Really? Well, if your job is to be a jerk then good job!
I’m not sure if this employee (Cameron) thinks that because he wears a collared shirt and slacks that he’s a professional, but his behavior is far from even descent. You can dress a monkey in a suit it doesn’t mean it’s a business person.
I’ve recently rented from National, and even Dollar Rent-​A-​Car and both were supremely better. Avoid this place at all costs!

Very helpful staff, especially Cameron. Very professional and friendly, also very quick and speedy even at the end of the day, he took care of me this weekend. I highly recommend this location.

I’m going to say 3.5, we rented 2 weeks in a row. Checkout was the same, unfriendly indifferent service yet on the check in both times they were friendly… strange customer service model! Both cars were great and they were accommodating on the one issue we had so we were thankful! Convenient location on Moorpark if Hampshire is too far.

I rent from a variety of all the well-​known rental agencies as I travel for business. But as I do need a car or truck occasionally here in Thousand Oaks, I typically rent from Enterprise. And they always go the extra mile to accommodate me, give me great rates and excellent service. I recommend them highly.

My wife went here today, and got hassled by the 20 year old kids working the desk. Evidently it is Enterprises policy that you provide 2 phone numbers, and without furnishing her cell phone they would not rent her the car, even though Honda was paying for it (for a repair).
There are LOTS of rental agency’s to choose from these days and Enterprise is not a top tier player like AVIS or Hertz, so for a run around from kids reading ‘policy’ is not really solving any problems.
Well stick with what has worked for us in the past from now on.