AT&T

My husband and I called this location late in the evening, the store was closing in literally one minute. Not only did we get help and professionalism, we got an AT&T rockstar! Michael answered all of our questions, he was polite and resourceful. We will definitely be using this location for our AT&T shopping needs. So thankful for people like Michael!

The employees here are exceptional, they are incredibly patient and helpful. We were there for several hours and they were happy to help us right up to closing time

First and last time I ever visit this store. I went in to have the billing responsibility switched from a large shared plan of family members to my wife and i’s shared plan. Already spent 20 minutes on the phone giving permission to change billing. While I was there i was sold on direct tv which I gave $ 25 as a deposit. After 45 minutes I leave thinking the simple act of changing the billing responsibility to my shared plan was done. Later that day I find out that a different number had been placed on my shared plan, not my number which was the only number that had permission to transfer. I call the store, was told Brian will call you back before the end of day. No call from Brian (one of the managers) so I call the 800 number, was told at that time only a superviser can change something like This and they have left for the day. The next day I go into the store for the second Time in 2 days. Explain my situation, also explain after repeating my address 4 times for each of the forms they had to fill out, that the email I received had the wrong address for my direct tv installation. Another hour and I leave once again thinking my issues were resolved. The next day I find out they did switch the correct accounts to the plans they were suppose to. but instead of my wife and i’s phones on a shared plan. They messed up once again and set up 2 separate shared plans. Separate shared plans for each of our phones. So once again I call the store, Brian or another manager will call you by the end of day. Believe it or not. No call. I call the 800 number once again get a very nice lady, promised me she would get it fixed but because everything the store did my account was so messed up someone higher up had to make the changes. The nice lady called me back and told me everything had been changed. The next day Brian calls to take care of their mistakes. Told him I had already fixed the mess they had made. Asked him if the billing would be corrected and he promised everything was straightened out. Fast forward a week, Saturday morning a direct tv installer shows up unannounced because the att store was sending notice emails to Someone else’s email. I reschedule A week later he shows up again and now explains 2 of my rooms would need $ 100 fees for wireless boxes after I was told at att store all rooms would have cable at no extra charge. I ask the installer to leave. Everything settled and I can go on with my life. That would be to easy. 2 weeks later I find out my bill that should be $ 171 was $ 396 because I had been changed for 5 lines, plan change fees, insurance, monthly service. Chargies me for lines that they had no permission to change and don’t ask them ton. I call 800 number and get someone who tells me they will average out what a normal bill would be and correct it. Guessing makes me uncomfortable, especially when Iv been told face to face that everything is fixed numerous times and this is where that ended me up. So I call the store again, Brian answered. Basically told me I needed to come in to get it fixed. That was today and my bill is still messed up. I’m out $ 25 for direct tv that I never ended up receiving, spent 3 hours in the store, 3 – 4 hours on 800 number, wasted my hard earned $ driving back and forth numerous times. I own company and don’t have much time for anything especially continuously dealing with something that should’ve been done in 20 minutes .
AT&T makes mistake after mistake and I’m the only one who cares to fix it. They have already told me something about direct tv that wasn’t true it cost me $ 25, they are very good about selling tv, business leads etc. But royally screw up my line and I’m stuck eating my time with no compensation to fix there mistakes. While they’re getting paid to do whatever with no accountability. Maybe this review or contacting corporate today will hold someone accountable. They had me email all documents which gives me hope for redemption.
people who get paid for something they don’t do is pathetic and everyone Iv came in contact with at This store had a hand in this fiasco.

Brian Panthen, mgr, is my new hero. Even though Asurion, AT&T third party insurance carrier, denied my claim, Brian did the right thing. Makes me proud to be a lifelong AT&T customer. Bridgeport store is the place to go for all wireless needs.

Uh. Awkward. The guy helping us was just strange. Like… all business. No emotion. It was just a really weird experience. I felt like he had no people skills. At all. I just needed to change some information as far as our bill, and although he got it done in a good amount of time, I felt like he was just trying to rush us, so he could move on to the next customer and maybe make some money off of them. Sooo… I’m sorry I couldn’t give this place any more stars than three.

No complaints about this store or the service. They were very fast and helpful and tried to get us out the door as soon as they could after we got my sons phone but he had so much on his old phone it took a while to transfer. I wished the At&t store in my town was this efficient. My only complaint would be the parking and with the vultures honking and not giving you enough time to get in or out of your car, and then to find out your brand new Acura which is black now has white paint on the side mirror. I know it’s not the stores fault but just wish there was better parking. Aside from the parking lot mishap my son and I are contemplating getting a new iPad mini with the cool deal AT&T is doing.

Emma is knowledgeable and patient. She knows her apple products and plans. We always go to Emma when we buy a new device to reward her great customer service. She is very very smart and is a joy to work with.

Fuck Verizon go with Sprint where there’s no bull ish
Your going to be dissapointed every time you go in

Today I had the best experience I have ever had at AT&T. I have had AT&T for around 6 years and have never left a store feeling like I had talked to a competent associate. When I upgraded the last time, I lost my contacts because she forgot to transfer them. And that was pretty much how all my experiences went. Cole was a breath of fresh air. He was awesome. I walked in the store and it was pretty busy but he greeted me within the first 30 seconds. He said it would be about 20 minutes. He was able to make it over in 10 He was a great blend of friendly and professional. I was relieved to talk to someone who knew what they were doing. I also felt like he really cared that we were making the decisions that would most benefit us. He talked with us genuinely for as long as it took. Thanks, Cole! You made the best of a crappy situation. Btw if you are reading this, the insurance is sending me the 5S for $ 99!

Nobody is answering the phone. I’d like to know if they have the accessory I need before driving there. Not acceptable.

Walked in Saturday 1pm, not too busy, Emily helped me upgrade my ancient iPhone4 to a 5s. She was extremely helpful and knowledgable and started off by checking my past usage so she could suggest the best plan. I wanted the new «Next» deal where you buy the phone on installment and in return get a cheaper monthly payment and she made its terms more understandable (I will have the phone for 2 – 3 years like the last one, and this is definitely a cheaper way to go). After my old phone data was transferred to the new one, she waited while I figured it out and answered some questions. Hats off to Emily — I was worried that the upgrade experience would be a hassle and it was very straightforward.

The salesperson at the Bridgeport AT&T store blatantly lied to me when I purchased a new phone under the new NEXT promotion. He explained it would be no money down and instead would be a monthly payment on my account. I specifically asked if the price would be the same as if I were just to pay the $ 199 at the time of purchase and he stated, «no difference» and «same price».
We are at fault for not reading the fine print. We have since discovered we paid the full $ 540 amortized over the length of the contract. AT&T has been of no help, nor has the management at the Bridgeport AT&T store. We are stuck now with AT&T because we don’t want to pay $ 1500 to get out of the contract. It will be the last contract we have with AT&T.
A warning to all if shopping at this location — the salespeople are slick lying individuals.

I was sold a faulty Iphone by a supposed AT&T store in Florida (no one’s fault about the phone, kinda pissed about the store). When I tried to return it, the guys here were super helpful trying to find a way to figure it all out. Even though the sketchy store meant I had to jump through tons of hoops, it still all got figured out and these employees remained kind and calm despite my distress. For me its about good customer service and good people like I had today that makes me stay with a company. Nice job guys, thanks so much!

After a harrowing 2.5 hour call with AT&T tech support trying to troubleshoot why my new phone wouldn’t activate properly, the guy on the phone eventually decided that my best bet was a new sim card. He told me to go to this store, that he’d put some sort of note in my account info to explain why i shouldn’t be charged for the new card.
I went to this store. When it was my turn with an employee, i explained the short version: due to shenanigans with my account, my new phone wouldn’t activate, and the AT&T tech support guy i talked to for 2.5 hours the day before said i needed a new sim card.
The employee here looked at my phone, pushed a few buttons, and said, ‘Oh, here’s the problem. You need to activate it.‘
I swear i nearly climbed over the counter and attacked the guy.
Treating your customers like complete idiots is, unfortunately, kinda the status quo, but ignoring them entirely and THEN treating them like idiots is really a new low.
I wouldn’t set foot in this AT&T store again unless i was paid at least $ 10,000 to do so. And drunk.

I spent a lot of time here in this store today trying to work out a deal. My GF’s phone was on the fritz, she had 5 months left on her contract, wanted to upgrade to an iPhone but didn’t want to pay $ 399 for it. We worked some trickery out with Christopher. He did some craziness and got her an iPhone for $ 199, myself an upgrade from my 1^st gen iPhone to a 3G iPhone for $ 199 and a 3^rd line with a free phone for the kid. All of these cheaper than what she and I were paying separately. Of course this is with a 15% discount from my company, but still. We got more for paying less.