All Nippon Airways

I have always been fond of this airline since flying them in 1995 to Bangkok and later to Japan about ten times.
I’ve flown on several American carriers and several Asian/​foreign carriers, specifically one other major Japanese Airline, so I can use those as points of reference.
Service: always polite, and I mean always in my experience. My first experience flying on ANA felt very comfortable with eager cabin staff happy to help out and help us settle in without any minor stresses or aggravation.
Food: simply the best meals I’ve eaten on any airline. The Japanese-​style and Western-​style choices accomodate those of us that may like Japanese breakfasts but then crave a good pasta or just want something different after weeks abroad.
Environment: particularly on the new 787 aircraft, comfort, cleanliness, quiet, and spaciousness and design principles, as well as creature comforts like LED screens and entertainment, are top-​notch, even in economy seating. Wines are good selections paired with the meals. Movies in both English and Japanese are new and entertaining shows showcasing sights and cultural items in Japan and other countries are interesting and worth watching to fill in time.
Equipment: the airplanes are all newer, clean, and nicely appointment even in economy, I highly recommend the value of Economy Plus /​Premium Economy seats– well worth it but still affordable for the average customer. Also: if you have any chance to fly the 787 Dreamliner aircraft– it is so quiet, less bumpy, has these crazy digital tinting windows that eliminate glare and allow you to «sightsee» etc etc etc. It is truly the future of flying! Worth doing some gymnastics with your travel plans if you can get on a 787 flight– do some online research on that amazing aircraft.

I agree with Chris F. I got charged $ 100 for «overweight» checked-​in luggage, even if I was careful with weighing it beforehand. Then there’s the frequent mileage program where I earned a free round trip flight to Asia, but still got charged $ 400 for «tax». More like a discount rather than a free flight.

I would never fly this airline again. First of all, I got a really good deal on the airfare from Hong Kong to Vancouver, Canada. When I got to the international airport in Hong Kong to check in my 2 piece luggage, I got dinged with a $ 530 Canadian dollars for 13 kilos over the excess weight of 23 kilograms requirement. When I asked the check-​in counter staff how they came up with that figure, no one from the airline representatives was able to show me. I even asked them to show me on their web site, they were unable to disclose or locate the infos on their web site. I argued with their staffs for 55 minutes and they refuse to show me the infos. They literally told me to pay up or your 2 piece luggage is not getting on the airplane. In addition, I booked 3 months prior to get a window seat but when I checked in, they bumped me to an aisle seat which I did not request for.
In the end, I had no option, I had to pay the $ 530 for the 13 kilos excess weight luggage. Ana Airline was literally using an entrapment strategy to force me to pay and I truly felt they were taking me and luggages as hostages. Would I ever fly this airline again? DEFINITELY NO!
I learned through this experience that Ana Airline is not a transparent company and they are misleading customers, if you think you get a good deal on your airfare, you better watch your back because they will find other ways to come after your wallet one way or another. They will not tell you or inform you about this on their web site. Consumer Beware!