Lupicia

My daughter and I both love to drink tea. We’ve been going to this place since they opened and have been very happy with every staff there. We never miss to buy any new item that comes out. The tin cans I totally love since the Japanese inspired arts are so cute and beautiful. Just this past week, I bought one of their Christmas tea gift set and when we came back 3 days later found out that the gift set was now on sale at 20% off. I kindly ask one of the staff if I can get the price difference of what I paid for and was told they don’t do exchanges/​refund. I then said, i’m not exchanging it, I’m just asking for the price difference of the original price vs the sale price. The gift has not been opened and I haven’t had a chance to wrap it, so it’s in perfectly new mint condition. She then called her ‘manager’ on the phone and after a few minutes she came back telling me they just don’t do REFUNDS.
I can clearly understand if the tea set has been opened and in bad condition. I wish I had known how STRICT their NO RETURN/​NO REFUND policy is, it totally left a bad taste. And to think that all these years I’ve been giving them my hard earned money, this is what I get for being a LOYAL CUSTOMER!
I know now that they would rather LOSE a LOYAL customer than bend their rules on some reasonable and valid complaint.
I don’t think I’ll be visiting them again any time soon.
LUPICIA, you just LOST A LOYAL and very GOOD SPENDER Customer of yours!
I think it’s about time you took the time to REVIEW your RETURN POLICY if you want to thrive in this business. Be more generous and LISTEN to your customers. Without your LOYAL Customers, you won’t stay long in this business.

This is the best little tea shop in town! I came here looking for some caffeine free tea I could drink in the evening, since I have plenty of green and black teas in my collection already. One of the associates greeted me right away, and after asking a few questions about what I was looking for, he walked me through some options in the various collections. Every tea there looks and smells amazing! After I narrowed down my preferences, he brewed two samples for me to try before making my purchase. I ultimately bought both of them! I also bought a Handy Cooler to easily brew iced tea at home.
At checkout, I discovered that by making a purchase over $ 30, I gained a free 6 month membership to their club which includes a magazine and free samples!
The quality of the products and the customer service here are excellent! Whether you are curious about tea, or been a lifelong tea fan, this is a great place to go!

I would give Lupicia a zero star if I could because of their terrible customer service. I am a tea lover with a special interest in fruity-​flavored tea. I had tried their which peach tea before and was very impressed, so I went back for something new. The sales person recommended a plum flavored tea, I tried it and didn’t quite like it. When I asked her if I could try the watermelon barley, she said she couldn’t offer me a sample at that time, but didn’t explain to me why. I smelled it and like the fragrance, so I purchased a package of the watermelon barley tea bags. The first time when I sipped it when I made it at home, I almost threw up, there is a very strange taste in it, the closest comparable scent and taste I can relate it to was «gasoline»! I tried diluting it, I still felt like to throw up after few more sips. I had to take it back to the Lupicia store inside Mitsuwa Supermarket and asked for a partial refund. The sales person told me it was not returnable or refundable even when I described how terrible it tasted. It cost me quite a lot of money, and I had to waste it. I don’t understand why they couldn’t let me try a sample before I purchased it, I don’t know why the sales person told me to dilute it even after I told her I already did it, but it didn’t work at all. I do not recommend Lupicia at all because there is no customer service and they charge way too much for something that smells and tastes like gasoline, YUCK!

In an attempt to quit smoking, I’ve decided to fill my mouth and lips with a new thing. Loose leaf teas. I discovered the beauty of loose leaf teas at Teavana in Santa Barbara, and then they opened one in Del Amo mall. But Teavava. PUHLEAAAASE. Again, I’m really happy for you, and imma let you finish but…
Lupicia blows the competition away. For one, it’s in Mitsuwa which houses the best Japanese ramen in the South Bay, let alone LA. Then they also got the closest thing to Mos Burger. But man, the teas here are ridiculous and about ¹⁄₃ the price of that from Teavana. My favorite has to be… ALL OF THEM. The Au Chocolat is pretty dang good, Rose Sakura (can’t remember actual name was bomb diggity no doubt). I think imma go there right now actually and pick up some more. I buy the loose leafs and keep them in mason jars so they stay fresh for as long as possible. Buy the T-​Sac filters (1 or 2) from Amazon and call it a day!

Love this place. The staffs are really friendly and educated especially sara she was amazing and did a great job informing us about the diff types of tea and its benefits. Will come back

love this little corner of tea-​loveliness.
the packaging is cute and nifty. the tea smell awesome. it’s a perfect little gift for someone who’d appreciate this or yourself. the quality is great and the price isn’t bad at all.
try: vanilla black tea, strawberry black tea.

I always go to mitsuwa to get majority of Japanese goodies that I crave for, however I never really had the interest to check out this place. But, after sampling the scent of the teas they offer, I just completely melted and fell in love. Why didn’t check this place out from the start??? They offer a wide variety of tea blends that in my opinion are exotic in taste. I got the sakurambo Japanese cherry tea for a kickstart and OMG, it’s so delicious!!! I’ll definitely be coming back to try more of their teas!!! This is tea heaven!!!

High quality tea in this shop— like the one in Westfield SF— brother gifted me some grape green tea

This is by far one of my favorite places (Tea Head). The speciality tea are my favorites, love that you can sample any tea that you wish to purchase. The staff is awesome !!! love their attention to detail regarding customer service and the knowledge of all the different types of tea.

The staff are insanely helpful and knowledgeable. They are sooooo nice. I always come in for one package of tea and walk out with 3 or 4! They are that good

My friend just introduced me to Lupicia (we’re both very very obsessed with Tea) and i’ve gotta say, I’m kinda hating on her now cause I can’t drink any other tea than the ones offered at Lupicia. All their teas are phenomenal and I’ve tried waaay too many to tell you which ones I particularly like. The tea is a lil pricey for what i’d like to pay for tea (since I drink it sooooo much and use it up quickly) but that’s what you have to pay to get quality tea. The staff is really nice at this location (don’t know if there are any other) and always willing to answer questions and give recommendations. Definitely recommend Lupicia for anyone looking for great quality tea.
P.S I always bring tea for co-​workers to try but the one’s from Lupicia I have under lock and key at home ;)

I needed gifts for a bunch of aunties, uncles and cousins! What to buy for people ranging from young to older? I headed to Mitsuwa to check out their array of food gift sets thinking that food is always acceptable. Nothing really struck me so I kept wandering until I saw Lupicia. Other than food tea is a close second to being an acceptable nice gift!
While we were there we were offered two types of tea. Only one girl was working at the time and the other was on break until later. Anytime we paused long enough she came over to give us more information on whatever we were looking at. Let’s say we learned a lot! We found out about the special Christmas teas, the ones from San Francisco and a special Japanese inspired blend only sold in the US. She was on point and very helpful! She even gift wrapped all 8 tins of tea bought. Poor girl was pretty with other customers asking questions and needing help but she was cheery and friendly still.
The tea we bought was the Momoko, a green tea with peach and vanilla. Classic but with a touch of fruityness and vanilla to please younger palates. And broaden the older ones too! The tin sticker shows a Japanese geisha and it makes it feel like it’s from Torrance. Perfect to make it feel like a local gift!
They’ve got a ton of different teas here fit for almost everyone. Stop by here and get some samples too!

Love their Honeydew tea, unfortunately, it is seasonal. Great service and great tea. I don’t buy tea from anywhere else except here.

The two lovely ladies who helped me the other day, I just want to say thank you again (I’m the guy who had the crutch and settled upon 2 lovely black teas).
The service provided was top-​notch. They were friendly, knowledgeable, casual, and enthusiastic about their teas.
I was blessed to receive 3 sample brews. After my $ 12.50 purchase, one of the ladies gave me a sample teabag of caramel tea. How generous!
My only concern is that the tea is a bit pricey. But for those days where I want to splurge on myself, I can’t think of a better place than Lupicia at the Mitsuwa Marketplace.
The tea is impeccable. Sakurambo — a black tea with cherry flavors is remarkable. and Strawberry’s smell speaks for itself. Masterful teas, masterful service. I hope to return soon.

I really love authentic Japanese Boutiques and the fun and exciting way they present their products. Whether it be cookies, Japanese sweets or teas they showcase it as if you were buying jewelry. Anyways, if your looking for a great Mother’s Day gift, birthday gift, or holiday gift I highly suggest Lupicia. The teas are of excellent grade and we’ll worth it in my opinion. They have so much teas to choose from. Black tea, green tea, flavored teas, oolong teas and you name it they probably have what your looking for. They will also brew you a cup of tea to sample. The staff can give you recommendations for teas that are best iced, teas that are best hot and teas that go well with milk. It really depends on your preference. Try the chocolate and strawberry tea. wow!

I have loved and frequented Mitswua for years! During my last visit, I decided that after a bowl of delicious ramen from Santouka, a cup of tea would be nice. So I stepped into this little cute stand named Lupicia in search of some soothing goodness. I was greeted by the friendliest and nicest of salespersons who patiently took the time to explain the qualities of the different teas! All the teas are organic, which is great and you can buy them either in bags or as loose tea leaves!
I was looking for Matcha green tea (which they were all out of), but the salesman quickly introduced me to some great alternatives! he even recommended a rum/​caramel tea, which smelled delicious! I took with me the recommended carmel/​rum (which I am dying to try) and a strawberry-​vanilla infused green tea, which I am drinking as I type and it is delicious. I will definitely be back and try other tea varietals!

I’m obsessed with teas, so I was excited to find this fun stand within Mitsuwa! They have such a range of flavors, and well labelled, so there are sections for green teas, black teas, herbal, etc. I also like that they have small canisters for each flavor so you can smell the leaves, unlike Teavana where you only sample a few but the other things they sell they have behind a counter. NOTE — they have multiple layers of the teas too! I thought one row was a lot, but they have a few drawers underneath too!
I like that each tea package tells you where the tea leaves are cultivated from, flavor description, expiration date, etc. The flavors are robust, and many are unique (e.g., muscot oolong, strawberry vanilla, sesame cookie, etc).
Alas, I should have checked out the other reviews, as we definitely spent over $ 30, but didnt get offered any special year-​long sample subscription, sadness! :(
FYI, they also have a few items on sale, but note you must drink them quick, as some expire in 1 month, and hence probably the discount!

I was recently introduced to Lupicia at a bridal shower. The bridesmaids included a couple of individually wrapped tea bags in the favors and ever since then, I’ve been on a mission to find a Lupicia store.
Lupicia is high quality tea from Japan. They offer a variety of flavors to choose from and allow you to sample any of the teas to help you decide. I was instantly hooked the minute I took my first sip.

I stopped by Lupicia on a Tuesday. I picked up the seasonal tea with sweet potatoes, chest nuts and pumpkin. 10 tea bags for $ 8.50. The packaging was typically Japanese in a beautiful box. I enjoyed the blend of flavors.
Lupicia has high quality tea of copious flavors. The items are perfect for gifts.

I blinked and Mitsuwa opened another store. Dang it. how am I supposed to keep up with you? Do you want me to go there every week? Well I am already doing that…
The grand opening was last Saturday and I missed it =(
But I still got the FTR Yay =P
Lupicia has over than 15 years of experience in Japan so you know you are getting great quality teas. I think I went to their Oahu location @ Ala Moana.
So many different teas: black tea, green tea, oolong tea, flavored tea, non/​low caffeine, herbal, tea bags, and also tea honey & sugar. The flavored teas are very interesting. Some of the flavors: apricot, framboise, apple, caramel, mango, plum, jasmin mandarin, lychee, orange chocolat and chestnut.
The workers are super nice and very knowledgeable. They are having great promotions for the grand opening btw. You get free mailer and sample mailed to you every month if you purchase $ 30. Gift bags are available too but I forgot how much. I tried its chestnut tea and it was yum.
The worker also gave me free tea bag sample and Fresh Tea magazine.
4 stars! Lupicia is my cup of tea ;)
Lupicia is yummylicious!