Penske Cadillac Buick GMC Southbay

I came into to buy a used vehicle. I spent a few hours in an effort to purchase the car. I completed a credit application and received approval from a bank. The rate was a little high but I agreed to the terms anyway. While I was in the middle of putting this deal together another couple apparently had shown up who was interested in the car. At the point that they had arrived at the dealership we had agreed on a price and I had filled out and signed a credit application and had been approved for a loan on the car. The next step was to complete all the paperwork and finish the transaction, or so I thought. The actions the dealership chose to take next stunned me and rank up their with most unforgivable, and most unethical business decisions I have ever heard of. They informed me that they had decided to sell the car to this other buyer who was willing to pay more for the car (I believe $ 250 more) and that I couldn’t purchase the vehicle. They blamed the decision on the General Manager, Catherine Summervile. They indicated they had contacted her (she was not present) to let her know that there was another buyer for the vehicle and she instructed them to reject my purchase and go with this other buyer. I take my credit VERY SERIOUSLY and I do not allow it to be pulled on a whim or as part of a scheme. In my book, they were 100% committed to selling me the vehicle at the point that they accepted by credit application and were obligated to inform this other buyer that there was already a sale in progress. I have purchased many vehicles (probably 30) and I have never come across a dealership with such an unscrupulous approach to business and in fact have never come across any individual or organization in all my years in business who would treat somebody so disrespectfully. I should have seen the writing on the wall earlier about what dirt balls these guys are when another potential buyer went storming out of the showroom due to his being mistreated by the Penske employees. They simply had no right to pull my credit and play games with my credit profile. I am now demanding this dealership to notify all the bureaus that they did not intend to authorize these credit inquiries and they now need to take whatever action is necessary to make this right or I will contact my attorney who specializes in these types of matters.
I think my story is a direct reflection of what a dishonest business operation Penske is and its a shame to think there are still car dealers out there who embody the quintessential grease ball reputation that has haunted car dealers for decades.

I’m writing this as I sit at the dealership.
My son and I walked back and forth SEVERAL times looking at vehicles and NOT one person approached us! (But a guy who works the Service Dept. smiled at us & we did the same.) Now mind you, a couple of Sales People that worked here «looked» at us, but NEVER did anything. That’s TERRIBLE Customer Service!
Very, very sad because I was ready to make a purchase. Oh well, their loss… I’ll look elsewhere. This is my first and LAST time here. I wouldn’t even recommend browsing here.

I’ve asked the Penske co. to remove me from their emails, spoke to 3 different people assuring me that my email would be removed, still getting service emails, had to block them, what the heck. Slow in service. When I pulled in no spoke or asked if I need help. Until Yolanda Dunn started working with me there was no customer service. I would not refer Pencke GM Hawthorne, CA to anyone.

Yolanda was great. She totally took me in and took care of car. Very friendly and knowledgeable. I would recommend her to anyone taking their car there for service.

Bety are amazing person, really professional service, I am very happy with my purchase

Mike Palmer at Penske Cadillac is the best representation of customer service! He is literally standing out front waiting for me as I pull the car into the dealer, exudes friendliness and professionalism. I can’t say enough good things about him! Highly recommend.

This review is way overdue. I’ve been going to Penske Cadillac for years now. Their service team is just excellent. They really go above and beyond to make your experience there every time not just fast and efficient but also pleasant. Just ask for Fred Wilson or Mike Palmer, you will not be disappointed. Whether it’s just for a simple oil change or a major repair, they are extremely professional and knowledgeable and they will do their best to get you out of there with minimal wait time. And if the repair will take long, they will put you in a rental car and you’ll be on your way in no time. They even help me move my kids’ car seats and will give you a complimentary car wash. Hands down best customer service in the South Bay!

Thanks Robert in service for taking care of me!

I made an appointment at 8am to drop off my Escalade and no one was there, all your employees were late to work and no one helped me till 9am, My time is obviously not as important as yours. This is not the first time either. I am already in the process of finding another Cadillac Dealer that is a little more on there game. You lost a customer

Im gonna have to give Yolanda Dunn 5 stars for her stellar customer service. I’d rather not do service transactions with any other rep than her because of a previous experience that left a bad vibe with me. I’m only giving 4 stars because of the dishonesty from the service scheduler who told me Yolanda had no available appts today for an oil change. Because I’m leaving town and desperate I asked if someone else was available. I was given a 230 appt. With another service rep. Upon arrival I see Yolanda and in conversation told her «I hate that you didnt have any appts today» She says to me I have appts today. Now why in the world did the scheduler lie to me about an appt with my regular service rep I don’t know, but I could think of a few reasons why people do stupid shit like that, but I’m not gonna go there. Yolanda and Betty (Sales) are awesome and I always leave with a smile.

I cannot believe after all of these years of relying on Unilocal that this has come to be my first review. I would like to start out positively by saying Dana was a pleasure to work with.
Now to the nightmare that has been my experience with Penske Cadillac. I went in on February 28 to trade my Jeep in for an Escalade ESV. We live 35 miles away but got the best vibe and deal over the phone with this particular dealership. Dana and Niko were awesome that day and the deal was done. Here are just SOME of the issues we have had:
–Two days later we returned and ultimately needed to be given a brand new vehicle because the ESV would not stop shaking when it was driven.
–THE JEEP HAS STILL NOT BEEN PAID OFF OVER A MONTH LATER. We were lied to last week when my husband and I called to inquire and told the check would be sent overnight. My husband called this morning, March 29^th, and the woman he spoke with created the shipping label for the check AS THEY WERE SPEAKING ON THE PHONE. We had to make the Jeep payment (days before our Escalade payment is due) to prevent a 30 day late on our credit and just spoke to one of the managers who says they will reimburse us. They did not care about a late payment going on my credit due to them forgetting to pay off my car and said it can be removed, however they will not be the ones on the phone for hours and sending in several faxes to remove it.
Sadly, there have been too many issues and experiences with rude individuals at this dealership to list in this review. I’m disheartened by this entire situation.
POOR BUSINESS PRACTICES.

These people are horrible. I purchased an ATS and all it did was rattle when it idled. The manager Catherine Sommerville, who is the only one who doesn’t show her picture on their website, is worthless. I tried calling her, I don’t know how many times before she returned my call. She explained to me that it was a motor mount problem and GM was working on it. Which they don’t tell you when you purchase the vehicle and they know about it. She also told me that she would call me back when they had a fix for it. Which would be in about a month. I’m not sure why I believed her but I did and she never called. I called once and then gave up and traded the car for a Lexus. Which has been great. Needless to say my experience was not a good one. I should have walked out when I got there to buy the car and they didn’t have the car I wanted. After I had just called and they said they did. I’d continue but nobodies going to believe how inept this place really is. Plus nobody wants to read a 20 page complaint.
DON’T BUY A CAR THERE AND STAY AWAY!!!

Robert Wright provides exceptional first class service. I’ve dealt with Robert on a few occasions now and he has always gone above and beyond to make my experience smooth and easy. I brought in my 2015 Escalade for a recall issue which was immediately taken care of. Robert stayed in communication with me the entire time with updates on when my truck would be ready.
A loaner vehicle was provided to me and when an issue arose with the loaner Robert took care of it immediately.

Yesterday, I leased another Cadillac SRX From Betty Davis at Penske Cadillac. This was my 6^th Cadillac I leased from them since 2010, I am very pleased by the level of customer service I always receive from Cathy Sommerville the general manager and Betty Davis at fleet sales and Sam Rodriguez the finance manager. They have a great team there.
Their service dept is great too, Mike Palmer my service adviser is very knowledgeable and competent, and efficient in resolving all my service issues.
If you want to buy or lease a new Cadillac this is the place. they have the best price and they give you best customer service.

I took my car for simple service. Engine light on.
The service technician was nice. At first? I rented a car and signed the agreement to do work. Well, 3 days later I get a phone call. Car is ready for pick up. Great! Technician said everything was fixed! No more codes. I get there and pick up my GMC 2006 Envoy. I drive about a mile. My car stalls on me and then engine light is back on? Wow? I immediately call technician. I returned the vehicle and was provided with a different loaner. I was confused, but went on home. I was contacted again two days later. Same technician. She said Envoy is ready! Pick up tomorrow which is now Saturday. One full week. I get there on Saturday. Tech drives car up too me. Car is clearly shaking? Technician says it cold. Oh okay I said. He tells me that my car needed s deep oil change? That was the last problem. Then the engine light comes back on right in front of me and technician and service technician. Wow. You said it was fixed? He says please take loaner car. I get a call on Tuesday. Same technician she says I need a new Engine now? Really? Please don’t go to them. I feel so totally rip off. A new engine. It was just smog check codes to a new car.

My appointment for service was at 9:30am. It’s now 10:20am and I’ve yet to see anyone yet. When you come (appointment or not), bring patience and possibly a book with you.
Unfortunately this is the only dealer that will service my Pontiac.
Thought I’d update since it’s now 12:04pm. I’d be totally fine with the time spent here, if any work had been completed. I made an apt for some safety recalls that needed to be completed. They called to confirm it earlier this week. Come in just to learn they don’t have the part needed –_​_​– so now I’m sent home having wasted 2.5 hours here just to have to come back again once the part arrives. Hooray.

Robert at Penske Cadillac provides the best experience possible.
Nobody wants to bring their car in due to problems and inconveniences, but Robert does everything possible to help make sure I have a loaner car or rental so I don’t miss work.
There is nowhere else that I would take my ATS to for service than a Cadillac dealership.

I got the best service from Penske! Primo was absolutely awesome! We caught a flight from Oakland to LAX and got a ride from the airport from Primo. The sales process was easy as was the financing and paperwork. Mr. Primrose was very helpful and knowledgeable. I was happy to meet Roman who kept my daughter company! And we drove out of there happy as larks! The best service!!! I would totally recommend that others go.
Worth the travel and expense.
Thank you!

Thank you Penske GMC!
This review is for their outstanding service department. After being treated horribly at Simpson GMC in Buena Park, we decided to give Penske a try and I am SO happy we did. Penske GMC has a new customer for life and I don’t even care that I have to drive 30 miles to get to them!
They took care of a paint defect on the roof of my car (which only took 4 days, which is amazing considering they had to repaint the entire roof) and gave us a loaner while they worked on my car, my husband ended up loving the loaner and may end up driving back to purchase one. The service manager and paint & body manager were outstanding people to work with.
They sold us on GMC all over again and we are more than happy to return.

A little history, I was experiencing a drained battery for no reason. I took my vehicle to one guys that told me to take it to dealership, come back to him after they tell me what’s wrong. Then I went to another guy that kept it for more then a week, take my baby apart, put he back together and she didn’t start.
So I decided to have her towed to dealership. Clearly my truck is spoiled. You get what you pay for.
Fred Wilson is a rock star. I was a little worried but he put my mind at easy. Arranged for me to get a loaner car. Assured me that they will find the problem and fix it properly.
My truck was ready in a day, washed and ready to go. I spent alot of money to get my truck up and running but I do have a 24 month warranty on parts and labor. Usually 12 month but I’m an AAA member. Also peace of mind is priceless.