DriveTime Used Cars

It’s good they work with bad credit. But get the car checked out the second you drive off the lot. I’ve been driving around with zero oil in my engine apparently. Needs brakes. And the struts are leaking. I have not even owned this car 30 days.
Yes it’s under warrantee but only for 30 days. Thank god I took it in.

So the GM Kevin called me last night and asked me to come in because he didn’t feel right and wanted my business not only did he help get into a car but he helped me get into the car I originally wanted when I came down, so I take back my original post it shows me a lot about the GM he knows customer and the value of not letting a potential client walk out the door. I am now the proud owner of a new Lexus yessssssss.

When I arrived I was greeted immediately as they weren’t very busy. As time carried on I was excited about getting into a vehicle but it started taking super long. I got here at 12ish and now its 4:40 pm, however the General Manager Kevin Moore came & let me know what was taking so long! Then he brought a pot of coffee out the back and said he just made it… so I got some and it was cold as ice… lmbo. Othell Johnson II fixed it and put my drink in the microwave, thanks! So now its 9pm and I am leaving with my new 2011 Fusion! I must say that Othell, Ryan, Susan & the other employees are really great! IF YOU HAVE YOUR DOWN PAYMENT, PROOF OF INCOME/RESIDENCY…YOU CAN LEAVE IN A CAR YOU CAN AFFORD!!! Check them out I’m happy I did!!! THANKS AGAIN DRIVE TIME!!!

Who are you people. I never applied for a loan from your company I get a call from this number every morning 602−308−0853. I have a late model car I DON’T NEED A CAR OR LOAN. STOP CALLING!!! ALSO YOU ALL PULLED A CREDIT REPORT FROM ME (
DT CREDIT obtained a copy of your EXPERIAN Credit Report.
Alert Date
12/​15/​2015
Source
EXPERIAN
Phone
(800) 863‑7483
Address
PO BOX 29018PHOENIX, AZ 85 038‑9018
Company
DT CREDIT
Corporate Headquarters:
DriveTime Automotive Group, Inc.
1720 West Rio Salado Pkwy
Tempe, AZ 85 281
1−888−418−1212)

I purchased a 2012 Chevy Malibu with 84,845 miles on it Saturday Oct 3, 2015. I couldn’t drive it home because I had a rental. So I parked my Malibu around the corner behind drivetime. Si came back Monday Oct 5 to return the car because I a as overcharged and my apr was to high. So they did there sells talk so I kept the car because I haven’t driven it yet. The main problem I have now with the car is Monday night after I got off from work the car would not start at all. I tried at least 6 or more times to start it and it finally it started. Every light on the car came on from the engine light to low air everything you can think of seriously. After I told them the problems they are pressuring me to keep it and it’s just the battery. I wouldn’t say don’t go to drivetime but please bring someone that knows about cars with you.

Very good personality lovely talk to:-) Susan was very good and professional was a pleasure doing business with Susan

If you want lemonade they are definitely selling lemons. … you might as well kill yourself now because after dealing with the fuck up service and ridiculous interest you wish you would have… seriously don’t stop here even if your car breaks down. if you look closely you have employees writing reviews and that in itself is a redflag… sense I have written this no customer service drive time person has called… my next step is to contact the better business Bureau and file a complaint… and there insurance warranty plan is a joke. I spoke to a agent from the Warrenty place and told them that shop they refereed me to can’t get the part so I said can I take my car to the dealer and the guy said I would have to stand in a long line… shame on you drive time for taking advantage of your customers and wolves in sheep’s clothing… and Jarrod should be fired on the spot…

4 days in check engine light came on… Going to DT in the morning thank God it was before 5days return policy

I work at this Drivetime and I just bought my car here too, as a matter of fact… 7 out of 12 employees at this store have Drivetime cars!
What bothers me about Unilocal reviews is that not a good cross section of customers do a review! As a company we sold 125,000 cars last year! So naturally some people may not be happy with the interest, the warranty, the payments, etc… I think it’s hilarious when people do reviews and they didn’t even buy a car! There is a 5 day return, 50,000 k /​5 year warranty, GAP coverage on every car! And for every complaint I’ve seen I could explain why they were misinformed. We specialize in low down payments and monthly payments (depend on your income) but usually $ 350-​$ 400 mo! If you have any questions you can call me at DriveTime in Torrance 310−793−1666

I appreciate drivetime for giving me my 1^st chance at leasing a car buuuut not even 2 months later my jeep battery stopped wrking nd come to find out it was a complete bad battery. Also the truck stopped wrking come to find out the steering column was broken. Wth!!! I had to rent a car for 10 days which cost me $ 400 nd drive time only credited me $ 100 «a weeks payment». I sure wish I never even bought that jeep. I feel like I bought a lemon nd now it needs to be serviced nd needs breaks ummm I haven’t had the truck that long. I thought they fixed their cars up before they sold them out for so much money smh.

Last minute decision to visit Drive Time today turned out to be a good choice. We asked to walk the lot on our own without distraction and they did not bug is. Timothy introduced himself and said to come in if we decided to get more info. After we thought a few cars looked good, checked them out on the computer and finally decided on a 2013 Focus we moved forward. A quick overview of the process followed by a simple app and we were approved. Test drove the car, signed the docs and we are done! If it wasn’t for AAA we would have been on the road in about 2−½ hours. Kudos to the whole team and big props to Timothy!

Susan Kingston was very very helpful and friendly. I wasn’t expecting to get a car the same day but she worked with me and found me something affordable. She’s great love her lol

I understand peoples complaints about the prices being marked up super high. But for some like myself who can not go to any dealership and get approved because lack of credit and have no cosigner but needed a car Drive time was perfect. Yea maybe I am paying a lot more than if i was to go somewhere else but at the same time I budgeted my situation and made sure I could take on my payments. I am looking at it as a Investment for a car and an opportunity to build my credit so my next purchase can be straight from a dealer. You have to understand they help people with bad or no credit so they take on a risk of dealing with people who may have a record of not paying on time etc.
They give you 2 months to come up with as much of a down payment as possible in order to lower your monthly payments.
Jared and Farooq made my choice really simple. I told them what I wanted and they pulled it up to the door and it matched my every description.
Just because Drive Time does not work for you it may be a better option for other people who do not have the luxury of going to a dealer and being approved.
I love my car and am so far happy with my purchase, if for some reason that changes I will update my review. I took it straight to my own mechanic to see if they saw any issues with the car.
The reason I did not give 5 stars is even though I got helped by two of the better employees there. there was some things I noticed while I was waiting around which was a lot due to some unorganized things that can be fixed.
1^st I was told my car was black and when I looked at it there was some type of tint to it but since it was muggy it looked black. I even remember asking are you sure its black? the day I went to pick it up was really sunny and sure enough it was midnight purple. Not a huge deal with me I am comfortable in my own skin. lol
2^nd the day I went to pick it up they lost the keys after I had to offer my coworker to drive me from Hollywood to Hawthorne to get there. And within 10 mins of me being there they lost my keys. I was frustrated at first but got over it as we are all human and make mistakes. They drove me all the way back to Hollywood and scheduled a guy to come by and make a new key the following day. The next day they found the key and I was able to pick my car up.
3^rd On the day I was supposed to sign my contract Jared had told a couple of people what I was there for. He asked one employee to start my contract and she literally acted like she had better things to do and went on about her normal day. I am patient so i continued watching Maury on their TV. Jared then asked another employee to help me this time he just got mixed up because another sales man asked him a question that led to him gong over to speak to the client and I guess he forgot. As soon as Jared was done helping his customer he called me over and apologized. He made the rest of my time there quick and easy.
I like to people watch and watching some of the other salesman there I am glad I got who I got. Some of the others (not all) seemed rude and like they thought they were these big time sales people. Others seemed young and not really even into cars I am not sure how they can talk there way into someone buying a car from them.
All in all besides the time I spent there waiting I am pretty content with my experience here.

I used to sell cars way back in the day and I knew they were ripping me off on the price but my credit was fucked and I needed a car. Well they also sold me these warranties that said they covered «everything» 3 months later when my car started going bonkers with electrical problems they told it wasn’t covered at all and that I would just have to deal with it. Are you serious? My head lights were coming on and off at wheel and my interior lights were on for over 3 days and they wouldn’t turn off even when I turned off the car. Needles to say they are fucking assholes with shitty service and shitty cars. There are many other buy here pay lots to choose from so don’t go to this one.

Yeah they will approve anyone, but they want more down then the dealership. Cars where old with high mileage. And they expect you to pay 400 $ every 2 weeks regardless of the car’s price. Then instead of you paying off a car and owning it, they want you to traid up and start over again when you’re almost done. No thanks.

This review would have initially started out as a 3 star review… but lets just say that things went from okay to bad within 2 days. I initially went in to buy a vehicle, but after finding out that they wanted a $ 3500 down payment on a $ 11 000 vehicle, I had to opt into leasing instead. I mean seriously, no one ever asks for such a high down payment, regardless of a credit situation. Okay, fine, I swallow my pride and get another vehicle that I like, but don’t love. It’s a lease, what’s the harm right? WRONG. When I initially brought the car home, my husband ran his scan tool on the car to make sure there were no codes or things functioning abnormally. Everything checked out. We figured for a lease vehicle that was a good sign.
Day 2 of owning car: Brakes are squeaking horribly, and there is a strange sound every time we hit a bump or anything that isn’t completely smooth ground (basically everywhere since this is L. A). Okay, fine, lease says they will replace brakes for no charge, so no big deal. I can live with that. But here is where everything went terribly wrong. I decided to check the spark plugs, because I figured they would need maintenance. What an understatement. We go to pull the spark plugs out, and what do we find? Oil. Everywhere! Are you kidding? For those of you who aren’t mechanically inclined, oil in the cylinders where your sparks plugs are is very very bad. It means there’s leaking, and either issues with piston rings or issues with the entire block (cracks, etc).
As of the moment, I had to bring the car to the mechanic (the damage is possibly covered under the lease warranty). The only complaint I had about the mechanic was that they are appointment only, and the DriveTime rep somehow forgot to tell me that, so I drove there for nothing. So, as of the moment, I have to wait till tomorrow to find out just how bad this is, and possibly have to give up the car and get another.
As a side note for customer service: it’s mediocre, unprofessional, and long wait times, especially on weekends. Def. not buying my next car from here. High mileage. high down payments, low quality cars purchased at auctions and car rental places.

Awseome first time car buying experience, it’s a no hassle kind if place, first they approve you, then they show you cars that you can afford, not something that’s out of your budget, we chose our car, test drove it, and then we started the contract, easy as pie. Both men where Awesome especially the manager !

Update: We purchased our car about 15 days ago and we are still happy with our purchase. No problems with our vehicle (knock on wood). Like I said before do your research on which ever car you’re interested in and the milage. You will be able to find reviews online on any car and reliability of the car and the «life» of the vehicle depending on milage. Love our car!

Bobby has the worst customer service ever. He’s rude, does not conversate, treats you like you are lesser than, does not offer options, and just hung up on me! I can’t stand the way he treated me and therefore will NEVER suggest Drivetime to anyone! Do you even train your employees? What is involved in your hiring process? Bobby is terrible!

My wife made an inquiry with Drive Time while in the process of car shopping. Shortly after, we ended up finding a vehicle at local dealership, even before we spoke to a DT representative. When a DT rep did respond to my wife, she kindly thanked them for reaching out, but informed we had gone a different direction. Since then, between she and I have received multiple phone calls hitting us up for business. The first call I received, I too was cordial, expressed appreciation for the follow-​up but obviously no longer in need of their services. When they called again, I asked this time they remove our names from the sales list, & [once again] to stop calling.
So last night, I get yet ANOTHER call from this ignorant company, which has sparked this review. They need to revisit and revise the method of communication to avoid repeated unnecessary badgering and near harassment of consumers who shouldn’t have to ask more than once to be left alone! I may have considered them as a resource in the future but this experience has them on our black list forever. Nice job Drive Time, exceptional customer service! If I receive yet another call, I’ll be notifying the BBB for which they proudly display high rating on the website. That soon may change if this method is prevalent among all inquiries.