CarMax

Car max
Hi,
I am a doctor and I don’t have time to play the game with Car Max’s strategy with their costumers.
unprofessional, dishonest, and lie to people. I am very very disappointed and unhappy buying this car. The interior has been glued and polished, and exterior has been painted covered. They bought my car (Jaguar) for a few hundreds and they sold me $ 33,000 car. The car Seems to be brand new BMW 750, 2008 it looked Great inside and outside. At the time of purchase one of the key for the car was not working, navigation was not working…
I asked them if they can show me how to match the garage door opener in the car and they said all when you get the navigation it will work.
Then I tried to reach the sale person for the missing stuff for the car left a messages over and over again but I never got a call back from him. I called Car Max I asked to speak to
the manager explained the whole thing and he said he’s going to talk to manager because she, Manager are not available. So this is an ongoing process they just made my, and my 3 daughter’s life miserable.
Finally I made a decision to return the car before the 30 days policy.
I talked to the manager before 30 days deadline, which was mentioned by the car max advertising and their sales person,… explained about all issues unresolved, she didn’t accepted.

I’m throwing a curve ball here after reading other people’s reviews on Carmax. I’m sorry guys but Carmax has been nothing but AMAZING with selling cars to my family!
We’ve gotten a total of FOUR cars from CARMAX, ALL are in great conditions. I remembered having Chris help us out on the very first purchase of a 2012 Prius which my brother now drives in Orlando, FL. What better car to drive in the East Coast than a hybrid?!! It’s the best investment.
The second time around, Chris also helped us out and he’s been nothing but the best salesman. He’s kept us informed with cars that had just been put out on the lot, theirs && across the US! My dad has always been into cars so he knows what to look for and whatnots. So when he wants something, he’s gotta have it. The cars being transferred from other locations is a bit of a wait, 1 – 2 weeks. Best part, we’ve never had to pay for a transfer. The second car we bought was a Toyota Tacoma, short bed. What a babe! Of course, it arrived with basic features so we fixed it up. Let’s just say, it’s a meaner looking truck now!
Third & fourth car, we’ve had our eye on a BMW 3 series && a Benz Sprinter. LIFE IS GOOD. With the BMW, we had to go in for a check-​up at the actual BMW dealership in LB but thankfully, it’s brand new and it was still under warranty. So no money spent there. The Sprinter had a small defect on the roof but Carmax was able to fix it the next day, no charge. Other than that, what the cars entailed were correct and no issues has come up. ALL THANKS TO DONTAE! He’s awesome with all your questions and concerns.
The hubby && I came in about a year ago for an appraisal and BRIAN helped us out. It took a good 20 – 30 minutes and the price wasn’t all that bad. It’s the estimate we thought of and they give you 5 – 7 days to take the offer.
It won’t be a surprise to see us back here soon. I’m thinking of trading in my car since it’s almost time to say goodbye. Anybody need a car?!! I took very good care of her (:
Tip: Since you have 5 days to decide whether to keep the car or not… test drive it. SERIOUSLY. My dad’s way of testing the cars is a bit different than what you’d expect! LOL We live 90mins away from Morongo and yes, we gamble here and there. SO, WE DRIVE THE CARS THERE AND BACK. If the car shows no issues, then it’s in great condition!
Also also, have a pro mechanic check it out. HA! That’s my dad for ya.
CARMAX IS APPROVED.

S/​O to my man Phil and Marlin for helping me out the 2 times I’ve been there
So let me start with my first experience, which was back in October of 2014. I ordered a 2011 Infiniti G37 IPL Coupe which was coming from somewhere in the East Coast. Paid the transfer fee which was roughly $ 900 if I remember correctly. Ended up having to cancel the whole deal since I bought myself a new 2015 Lexus and Phil was very professional during the whole process. Gave me text updates on what was going on throughout the whole thing. Even though I ended up canceling the purchase, you know who I will go to see if I ever end up buying another car from carmax. Thanks Phil.
My second experience was with Marlin. (Not sure if that was her name since it was about a year ago) nevertheless, I went in for an appraisal back in April of 2015 on my Lexus which barely had 8,000 miles on the odo. There was some delay in the appraisal process but Marlin kept me company throughout the whole thing and explained to me why there can be some delays at times. No bigge. Ended up getting the estimate for my car which was way lower than what I expected for a car that was in such immaculate shape but she went on to explain why that was. Made sense at the end of the day and decided to keep my car for a bit more. Still have it to this day but will be selling soon. Marlin, if you’re reading this, I’ll be back to sell my car to you in the coming months.

If there could be zero stars I would have picked that option. This was the worst experience I’ve ever been through. I was sold a Lexus with a history of problems. When I brought it to their attention they had the audacity to tell me it was working properly. I told them I wasn’t aware that when you bought a Lexus the radio and 6 CD player doesn’t work after 45 minutes. Then when I tried to handle everything I got the run around. Oh you need to call customer service at our corporate headquarters. Corporate tells me to go in. And so on and so on. DO NOT BUT ANYTHING FROM THERE. WORST CUSTOMER SERVICE I’VE EVER DEALT WITH.

Great experience working with Craig at Carmax, who gave me an appraisal that was 1500 higher than any other dealer for an Infiniti G35 coupe. No hassle, fast way to sell your car and get a fair, solid price for it.

Today I received an email from Carmax saying… Congratulations, you’ve owned your car for 2 years! Hope you’ve enjoyed being a customer of Carmax.
Actually, that couldn’t be further from the truth. Carmax sold me a lemon. I actually only owned my junkbox of a vehicle for a year and a half because it was in the shop NINE TIMES with MAJOR issues.
Carmax DOES NOT do a 125 inspection on their vehicles or else they would have seen some of the 9 issues that were broken on my car. Carmax will go to auctions, purchase a decent looking vehicle with low milage, detail it, raise the price and throw it out in the lot. As a buyer, you have 5 days to have the vehicle inspected by a mechanic (I highly recommend) and return vehicle if their are issues etc. I didn’t do that, and boy did I regret that decision.
Carmax service department is useless! After 9 times in the shop I was advised to speak to the service manager. I explain to Ken (service manager) all that had happened with the vehicle, brought in receipts and he was going to speak to someone higher up and see what could be done. Ken took a week to get back to me, just to tell me «sorry, there is nothing we can do». I wasn’t surprised by this answer. Ken as a «manager» was passive and meek and had little to no answer for me regarding all of the issues. «I’m sorry «, just doesn’t cut it Ken.
A/​C broken
Door handle broken
Recall on ignition switch
Starter
Motor mounts
Missing part on vehicle at purchase (took carmax 1.5 yrs to get the part in. I had to physically go to carmax b/​c I never could get anyone to call me back)
Just to name a few things
Purchasing a car is stressful, however purchasing a lemon… ruined my credit. The amount of money I lost through this vehicle was absolutely ridiculous. I would advised anyone I know to NEVER BUY A VEHICLE FROM CARMAX!!! EVER!!!

We bought my wife’s car here years ago and did a trade in and that experience was very good. Fair prices all around and we felt well taken care of.
Fast forward to today where I wanted to do an appraisal on my current car. Complete waste of time with an associate who seemed like he could not have cared less. From him leaving constantly to check on things (taking over 90 minutes from when I walked in the door) to a low-​ball offer that was insulting (I know they have to make their money but as the only owner with all service records I know they underbid by at least $ 1K), Carmax in Torrance has lost my business and I will not be referring them to anyone else.

1. Car purchased April 15 2015
2. Took car back within first 7 days: Transmission sounded off
Was told nothing was wrong with the car, it’s a hybrid
Within one month car wouldn’t start
1.5 days later Carmax towed car to LAX Carmax where car was purchased
Told sensor under break pad went out so it was replaced. Car is ready for pickup.
4.5 months later getting onto I-​10 north
Car shuts down at 45mph while on the on-​ramp with a passenger
Took two days after arguing with Carmax for Carmax to tow the car
Personally paid for car tow to home
Then Carmax paid to have it towed to Torrance
Call Torrance CM
Speaks to Ken– Manager of Service Department at Torrance
Carmax Inglewood/​LAX told De’Vaughn to have the car towed to Torrance
Ken says since the car wasn’t purchased there and they weren’t the ones that fixed it the first time they can’t do anything so De’Vaughn needs to figure out how to get it from Torrance to LAX
Which makes no sense
Ken refuses to have the car towed
Calls Michael– manager of services department at LAX/​Inglewood
Michael says he’ll call Ken and see if Ken can do the repair since the car is with Ken in Torrance
If they say no, Michael will send a tow truck to bring the car to CM LAX
1.5 days later, 4:45 pm Michael calls De’Vaughn
Says Ken let him know they’re going to do the diagnostic and you don’t have to pay the $ 250 for it, but I need your «ok» for the diagnostic. So do you give them the okay?
After 3 days De’Vaughn calls Ken.
4 times. Ken calls back right before closing hours. Ken says that’s not the case. Michael never called us and told us you gave the okay so your car still hasn’t been looked at and it will cost you $ 250 to start the process.
De’Vaughn attempts to get Michael on a three way call after asking Ken to stay on the line
Ken agrees
De’Vaughn makes three way call
Ken hangs up
Michael says he DID tell Ken to do the diagnostic
Ken says okay
And if the problem were the SAME CM LAX/​Inglewood would cover it while Torrance did the repair
Three weeks, De’Vaughn calls Ken everyday. De’Vaughn was told Ken would call him back after leaving messages every single day. Never received a phone call.
De’Vaughn calls Torrance to speak to Ken. Told his case is handed to Roger. Not given title of employment.
Roger says CM Torrance can’t start anything until given the «okay» to start diagnostic
De’Vaughn replies with «I said yes a week ago. You still haven’t started. May I have a rental?»
Roger says «no we can’t give a rental until we do the diagnostic and figure out what’s wrong with the car. Do we have your permission? Roger says if it’s the same issue, Inglewood will cover it. If not, there is a $ 250 deductible.»
De’Vaughn says «yes». Again.
Roger requests two days for the process.
2 days later, De’Vaughn calls Roger.
Roger says they can’t find the issue.
De’Vaughn requests a rental again.
Roger says no. We’ve done the diagnostic but we cannot give you a rental until we find out how long it will take to fix and what the problem is.
De’Vaughn says ok.
Roger says give me a couple of days and we should have it all figured out for you.
De’Vaughn says ok.
Two days later De’Vaughn calls roger.
Roger says they’re not finished with the diagnostic but they think it’s something electrical.
De’Vaughn requests a rental.
Roger says let me call your insurance and see if they will cover a car while we figure out what is wrong with yours.
De’Vaughn agrees.
De’Vaughn calls roger the next day. He doesn’t answer. De’Vaughn leaves a message for Roger with a female employee who agrees to give the message to Roger.
De’Vaughn goes to Torrance CM with friend, Jacoby Duke.
Asks Roger about diagnostic.
Roger says there is an electrical problem that they can’t fix at their location, so the car is being sent to another location today to be looked at.
Roger and De’Vaughn speak about deductible.
Roger informs De’Vaughn that Ken and Michaels information was invalid.
Roger tells De’Vaughn to come back the next day to pick up the rental one roger gets ahold of De’Vaughn’s insurance.
Next day De’Vaughn goes to CM Torrance with Jasmine. Speaks to Roger. Hasn’t spoken to insurance. Roger says to give him 15 minutes.
Roger directs De’Vaughn to break room.
De’Vaughn waits 45 min.
De’Vaughn goes back to Roger to find out what’s going on.
Roger says he’s waiting on insurance to respond. Give us 20 minutes and you’ll be set.
No apology for time spent waiting without communication.
35 minutes pass. No word.
Goes back to Roger.
Roger says they just got back to him. Proceeds to get De’Vaughn’s rental keys.
De’Vaughn receives keys. Roger gets another attendant to walk De’Vaughn to car.
De’Vaughn’s told he has the rental until car is fixed.
Receives 2014 silver Honda Accord
De’Vaughn notices his car is still at Torrance in the same spot after being told it had been taken to separate repair shop
De’Vaughn is in rental
Roger calls De’Vaughn the next day and requests more time to find the problem. This is on Friday. Roger sa

CarMax as a concept seems okay. The no haggling policy and the overallquality they seem to promise to the client (time will tell) is a better option for me than dealing with ‘shabby dealers’.
Bray Adams, who was our sales point of contact, however is heavily disorganized and kept walking away to check things during the buying procedure. We spent hours and hours just waiting without being informed why we were waiting.
When we had our 10 am appointment and a confirmed wire transfer, he still had to wash the car and fill it with gas which took another hour.
There’s a lot of personnel not doing anything (they keep asking if they can be of any service)… I’m just not sure what’s going on there.

Ben Saffari is by far, one of the best sales person I have found. He went far and beyond to try to get me into a car. Although i did not purchase a car from there, because of some of the defects the car had. He did drive down to another Car max for me to test drive it. THere management is pretty bad and they can’t even make simple repairs without getting consent of higher mangers. But Carmax sure has a good worker there.

They’re so disorganize and very unhelpful, the sales person Bray Adams who sold my car did not want to meet us again after the transaction failed. I highly recommended going somewhere else or just buy your car online. They are really good at delaying everything and pretending doing work at this location. FUCK THIs Place! They are running my credit on car that was already sold to someone else. WTF!!!

I came in a couple weeks ago after shopping online to add another vehicle to my collection. I worked with a Gentleman named Vincente Robios. We had to transfer the car from another location however he kept me updated daily until it arrived.
Once the car was delivered, the process was quick, easy and Vicente made sure I knew my financing, warranty and cancellation options. I agree with their motto «This is how car buying should be.»
Once the car was mine (bow not included) I had it taken to have a once over with my mechanic. A couple minor things arose and Jannie in service had the issue fixed. Some other problems popped up. I took it to Infiniti to have it diagnosed and took that to Carmax since I’m under their 30 day warranty. Of course they seem to think everything is fine. Both the Tech and Jannie are making me feel like an inconvenience and as if I’m crazy. Needless to say I’m in a car that’s not running properly yet it’s supposedly nothing wrong with it.
After going to Corporate their best advice was to trade the car in and add the negative equity to a new car at a higher payment instead of them fixing it.
Avoid this place and these people at all cost:
Jannie-​Service Horrendous Attitude/​Rude
Ken-​Service Covered up issues until warranty ran out
Classic– Sales Manager lied about his position and rude
What started as a great car buying experience has ended bad. I’m stuck with a car that I can’t drive over 40 MPH and Carmax could careless. I will never do business with Carmax and my family/​friends have went elsewhere.

Good experience for me got off the lot with a Saturn sky car was in good condition, the main selling point for me was they approved me on the loan over the phone with no-​signer less down payment and they appraised my car with good outcome was not expecting a high value from it but it did they gave me a good cash for 99 Toyota Avalon, so to start I have a shi***y credit with repo and miss payments, went to a couple of shady dealership and the legit ones they offered me a huge down with a co-​signer with a trade in and a very Efffffffin high interest, but in Carmax I put down 1g as a down payment from my trade in and no consigner, interest was high but doable. Oh and I needed insurance they hooked me up with one, cheaper than what I was quoted by the other insurance. Ask for Henry he’s a good guy and knows what he’s doing he’s the only that has a smile on his face walking other people are just plain whatever, oh hell tell you what you need to do and what’s more favorable for the buyer side. And always ask all the question that’s in your mind don’t be shy.

Life is a lot easier and less stressful when you don’t have expectations and follow the rules. I can’t speak for others, but I had a great experience selling my car at the Torrance CarMax.
I made an appraisal appointment yesterday to sell my truck. Dessa helped me book the appointment and asked me a few simple questions. Due to work, I got there half an hour late. I went to the front desk and told them I’m here to see Dessa, and she came right out to greet me. She walked me through the process of what will happen, helped me park my truck in the designated area for appraisal, took me back to the cube and told me the appraisal will take between 20 – 45 minutes. About half an hour later, the appraiser, Belmarie came to the cube and introduced herself. She walked me around my truck, explaining the appraisal process to me, and told me what they will do with the truck. 5 minutes later, she was done, generated the report, we went back to Dessa’s cube, and an offer was made to me. Dessa answered all my questions and I felt welcome the whole time.
I went in again this morning with all my paperwork, spoke to Sade at the cashier’s window. The process took about 30 minutes give or take, and I was out with my check. This is by far the easiest way to sell your car. The offer they gave me was on point with what I looked up on KBB and Edmunds. I’m really happy with the process, appreciated the attention and customer service they gave me, and really glad they didn’t try to low ball me by 50% of the value of the truck like the dealerships I visited.

I recently visited this location to get a appraisal done on my vehicle. Upon entering I made my way to the showroom desk l, gave my name and phone # and was told it would be about 10 minutes. After 20 minutes of waiting with no update I approached the desk and asked how much longer it would be. The salesman said that it would be at least another 20 minutes before they could even get to my car.
I am not unreasonable, as I understand businesses get busy (this one was overwhelmed), but either give your customers a more realistic wait time or provide them with updates if you can’t meet the given timeline. Telling me it will be 10 minutes and then me having to ask to find out it will be more like 40 – 45 is a big waste of my time. I will not return to this location.

SAVE YOURSELF THE TROUBLE!!!
I bought a BMW in January 2015… its July 2015 and I’ve had to get my car fixed over 3 times!
1) The day after I bought the car it brgan shaking. took it back they replaced some coils
2)Literally, a week later same problem. another coil
3) 2 months later I Took it to BMW for a recall & I was informed the car had 3 MAJOR oil leaks and a tension belt in the worst condition. The mechanic said it was almost ready to tear apart.
4) After repairing all the leaks and belt ($ 2,000) 2 weeks later the car wont start… oh! its the damn Starter now!
Do you guys have any idea how much a starter cost for a BMW? a shit load of money!
I called Carmax on ⁷⁄₁₅ and they won’t have an appointment available until the 24!!!
I paid $ 4,000 for extended warranty and they can’t fix my car for another 2 weeks!
I am speechless!!!
I feel totally ripped off by them and I don’t recommended ANY ONE to shop here.
The prices might look appealing to you and you might be dealing with a great sales person… BUT DO NOT BE FOOLED BY THESE FUCKING SCAMMERS!!!

Sold my car to this location, hassle free.
I was looking to sell my car so I went to CarMax in Inglewood to get an appraisal. After about 30 minutes they came back to me with a price that I thought was fair and decent. The appraisal offer is good for 7 days so I left with the offer in hand so that I could shop around for a few days. I called a couple places to see how much they would give me for my old car and no one quoted me a price that was higher than CarMax. After i purchased my new car at a different dealership, I drove on over to Carmax in Torrance and sold my previous car. I handed them the offer I received from the branch in Inglewood and they took my keys and the process started…
I had to fill out a few DMV forms, which they provided, to transfer the title, etc. The whole process took about 30−35mins (our agent was quite the chatty Kathy). They cut me a check right on the spot and I was on my way to the bank in no time.
Everything about the process was hassle free from start to finish. I will definitely use CarMax again.

Selling your car can be a serious headache, but it doesn’t have to be. I know there are a lot of CarMax haters out there, but this is my second time selling a car to them, and they continue to prove that they are the fastest, easiest and most convenient way to sell your ride.
We walked in on a Saturday night (highly recommended if you don’t want to wait in line), we were instantly greeted by Jimmy, and he immediately started our free quote process. I had a fully loaded 2015 Kia Soul with less than 4k miles on it but I was still expecting to take a huge hit since the dealership only offered $ 15k for trade-​in.
We waited for around 15 minutes and the quote was done. They offered us almost 6 grand over what the dealership offered, and even Jimmy was surprised. The quote is good for 7 days, so we returned the next day and sold it in less than 45 mins. CarMax handled all the paperwork, including the DMV hassle so we didn’t need to worry about a thing. It collectively took 2 hours to sell our car, (which includes the commute time to and from CarMax) and came home with a check. Totally worth it.

By far the WORST business Ive ever dealt with. I cant believe how disgusting and misleading this business and its representatives are. They mislead the 30 day warranty rules and regulations, they passed the buck onto the consumer, I had to repair my vehicle out of pocket costing almost $ 2,000!
Then! They had the nerve to say well, sorry it worked out that way, but theres nothing we can do…
I will NEVER buy another carmax vehicle for the rest of my life and will scream from the top of every mountain top to warn others. Every person I meet, every person that wants to buy a car, every single internet outlet will hear that carmax is a dispicable and lying stealership…

I am updating my review to reduce the rating from 4 to 3 stars based on a recent visit and appraisal.
CarMax is OK!
I still recommend people to take their car here for an appraisal – it does not cost anything and they may offer you the price that you need to sell it.
Our last experience was just not as pleasant as the previous two appraisals that we had over the years, the appraisal not as satisfying, and the representative very inexperienced.
He asked for the keys to the car and I gave him my two way remote Viper car alarm remote so that the appraiser can open the door and start the car. He gives it back to me! with the explanation: «I don’t know what this is you gave me, I don’t want it to get lost or broken… so I am giving it back to you…» You need that to open the door and start the car!
I would expect someone working in a place that buys and sells CARS to recognize a remote control for a CAR. The rest of the discussion with this man was less than educational although he was very pleasant for the most part.
Seems to me that they may have lost a lot of their quality staff or cannot keep good people at this business. I asked for the great rep that I saw approx. a year ago and they told me that he does not work there any longer.