Sprint Store

Such great customer service. Store manager, Zarco, was incredibly helpful, patient, and went above and beyond. Any Sprint needs, this is the store to go to, staff will not disappoint.

My wife and I went in to the Sprint Store in Torrance and were greeted by a very nice smile from one of the associates. She asked us what we needed help with and we explained to her what it was. She brought us over to Anthony Zarco who was nothing less than professional. He provided us with excellent customer service and had us out of there with in a few minutes. My wife has Sprint, but I have Verizon and I have never had an experience even remotely close to this one. I honestly can not remember a better customer service experience at any store ever. Since this would be my home store I am considering a switch to Sprint since Anthony was so good to us. Thank you Anthony and thank you Sprint Store Torrance you guys are great!

Upgraded to two stars due to receiving an apology from the manager. He gave me my tracking number Monday, June 6^th (although I had already received a text from FedEx June 5^th with my tracking number). ‘Tis the thought that counts, I suppose. People are human and make mistakes, I know, and these ARE nice people. Just need to work on a couple of things, like delegating. If you say you’ll call back, call back, be it with good news, bad news, or «I’ll have to do this tomorrow» news. Just call back to update, regardless of the circumstances. Have a good one!

Dishonest sales people. They make you wait for more than 1 hour for assistance. Then there’s so much paperwork and it’s all very complicated.
I was completely taken advantage of and straight up lied to my the sales rep.

i hate sprint! they lie lie lie lie!!! i been a loyal customer for over 10 years and the thanks i got was a employee name stephine lying to me to make a sale! my bill went from unlimited $ 89.00 a month to $ 142.00 with a lot of rules… i see why people are leaving this cheating company! I WANNA BREAK UP WITH SPRINT!

With the exception of maybe 2 or three employees their this is what I have to say…
Im a nice guy but Sprint in Hawthorne deserves this review!
I left one star because I could not leave zero. This store is the most disrespectful and un professional stores I’ve ever been too. They are rude and they feel as if you are taking their time. I called about 5 times, every call I was on hold for more than 15 minutes. I drove to the store with the same response. I demanded help and finally with an attitude my issue was resolved. This is not the first or second time this has happened and Ive had this experience.
If I am paying for a service and I am polite I expect the same respect back. They don’t watch what they around their customers and just walking around I can hear the employees talking mess about the people they are helping.
I hope this issue is addressed. I wish I could record what I see and hear, lots of employees at that location would not be there, to be honest the managers are either the same or worse.
For those few employees that are doing their job, this isn’t for you.
Im speaking out for the people that have had this same issue.

Not the worst cs I’ve experienced, none the less I’m changing carriers. It seemed as soon as the trial period (or at least the ability to cancel)
was over and I was then stuck for 2yrs, my service really dropped off. Whether it was dropping calls, sending and receiving texts or emails, or using «unlimited» data. Sprints network is like the 405fwy, and there customer service is not any better regarding their network. A map on the computer shows you have great wireless service. Lol! Sir look at the screen. Lol! What a joke!

Told my wife she could get 2 tablets for free. Liars! When we got our bill there was a monthly charge for each tablet. Recently canceled our Sprint contract and went with ATT. These snakes will take you for a ride. When we joined on 2008 Sprint was amazing, not sure how they can get away with this but they do. We also live in Lomita, and have been getting a tax for a different city for over a year! We finally gave up trying to get it taken off, as it showed up every single month, and when we would call they assured us it was fixed… Epic fail from the local store all the way up to the help center.

Yes! Five stars for great service and understanding, and capability to cater to our needs!
We always go to that store, but today it was exceptionally good… probably the new Manager (who happened to be the one who helped us) had added a new atmosphere with more professionalism!
Thank you, Dave and keep up the good work.
Customers, make sure to check your new phone before leaving! Make sure everything is transferred, unlike in my case! My stars dropped as it took two days to synchronize my new iPhone! None of contacts nor notes nor messages were transferred! Here is why 3 stars! The intentions was good, but outcome was not!

Went to get our iPhones upgraded and Mohammed G went above and beyond to make us feel at ease and get us the best we could possibly get. Great customer service and will definitely keep coming back to this store in the future.

Let me start off by saying this was one of my best visits to sprint thus far! Our technician Mohammad G. was amazing! We were got two new phones, great plans and a new friend. He made us feel like family and even played with our toddler. I will always stick with sprint if they continue to hire people like him.

I don’t know why so many people are complaining about the service the only other good rating was for Mohammad G. That’s who we had today. We upgraded both our sprint iPhones and Mohammad gave us the best two suggestions and had us choose which we wanted no forceful take this or that. It was quick and smooth we were in and out within 30 minutes that’s including the 20 wait time. I recommend you ask for and deal with Mohammad G. This was our 2^nd time to this store never had an issue. Thanks Mohammad !

Mohammad G was very helpful today. He reviewed historical data to give me advice on how to save money while getting as much network speed as I need. In fact, I actually reduced my husband’s monthly bill. No pressure up selling. He did a commendable job. I value customer service and Mo was great.

This location is horrible.
I will say they are great about parking. They let you park out front with a baby in the vehicle with no issues or concerns.
Besides that, avoid this place!

Aaron here is the best. He will work with you to get you the phones you need!
Awesome job Sir! My wife and her sister are very pleased.
Aaron you the MAN!

I was recently faced with a big decision; do we change carriers after 18 years? Who could argue, looking at the Unilocal reviews, all the Sprint stores get 2 stars, and more often than not, my own personal experience has been horrible! Sprint stores increasingly seem to be run by juvenile kids who demonstrate no pride in their job, and worse yet, in the back of my mind I feel like I’m getting grifted when I walk out the door. Way to build your reputation Sprint!
This past weekend I walked into the Torrance store looking to upgrade a few family phones, and get my youngest daughter her first phone. By the luck of cellphone Gods, I was greeted by Jose Vega, who restored my faith in Sprint — for today anyway. He was knowledgeable, patient, and trust worthy, Jose worked with each individual and helped us arrive at a solution that made everyone happy.
I will definitely go back to this store, but only if Jose is working.

Several of the representatives here are liars, dishonest, and will tell you anything
Check your bill IMMEDIATELY. I was told that my tablet would be free that my bill would be less instead my bill was 65 dollars more a month and I was being charged for items I’ve never received I went back to the store on three separate occasion and even spoke with the manager however nothing was fixed after 2months. I’ve been a sprint customer for 13 years but as soon as possible I am canceling everything. I see a class action lawsuit for overbilling and bait and switch.

If you like waiting come on down, the 10 minute wait was 45 minutes. Then he told me he couldn’t help me. Talk about a chit show. They need to get more people who are knowledgeable or close doors.
If you like getting your patience tested come on down.

I’ve read a lot of terrible reviews here, and they may be totally justified. I don’t know I wasn’t there. I don’t want to drag everyone down with a long diatribe about the whole situation I had to deal with. So I’ll try to keep in short. My mother is 65 and not what I would call tech savvy. She was promised what seemed like to good of a deal to me by one of the sales people here. unlimited data on a mobile hotspot which is impossible in today’s climate. She was promised that she could port a new IPad to an existing data line not eligible for upgrade. So to make that straight a whole bunch of money she had no idea she was going to have to pay. She was upset as you may imagine. After calling customer care it became clear everything would have to returned and restock fees would be waived.
We came to the store and explained our ordeal…
Enter Mr. Jose Vega, the reason for our 5 stars…
After we came in ready to return everything, Jose said «Tell me what happened and what you were promised» We told him everything another employee promised and he went to work rectifying the situation
The IPad is ported to the existing dat line with the upgrade charge waived.
The Hotspot is returned with the restock fee waived.
An extra 40 dollars that we didn’t ask for and never expected was also credited to for the ordeal.
Jose is someone who clearly cares how he is viewed and how the company he works for is viewed. Doing right by customers, person to person respect you just can’t beat it. Cheers to that young man who will probably go on to greater things than just plain good old fashioned customer service.

This Sprint store is not a favorite, but it’s the one I will go to before some of the others. This store is by far one of the busiest in the area, but they are well staffed and that’s what makes it (the wait) seem to move quick. My damn Galaxy Note II was on it’s last hoorahhh! If I wasn’t in such desperate need of my phone, I would have thrown it out the car window a week ago… but nooo… I need my phone. I walked in without an appointment on a Friday afternoon and was told that the wait would be 45 minutes to an hour. I didn’t wait long before Marcus came up to me and said it was my turn.
I told him what happened to my phone; that all my contacts got deleted, my calendar, some of my pics, and most of all my Unilocal app! I told him that I needed a new phone ASAP! He started to tell me about the different types of phones they had and I told him not to bother, that I knew what I wanted. Since it was crowded, I asked him to grab my phone now, because I didn’t want it to be sold out by the time we got to that point.
In addition to getting the new Galaxy Note 4, I also got the Samsung Gear Fit. It’s basically like the Fit wrist bands, only it has a great screen that you’re able to view emails, text messages, and phone call alerts, in addition to what it’s meant for; tracking your steps (pedometer), sleep pattern, a stop watch and timer, etc. I had a credit of almost $ 70 for (gladly!!!) trading in my old phone. One thing that I don’t like about their policy changes is that before when you’d trade in an old device and receive a credit, you could put that credit towards your current purchase, lowering how much you have to come out of pocket with. Now they have it where you can’t do that… boooooo!!! You have to spend it on other merchandise in the store, thus spending more money if you go over your credit, which you will because nothing is priced for it’s worth. Marcus showed me the cases. I told him that they all suck! There’s nothing cute. He laughed and made other suggestions, finally showing me the Samsung Gear Fit. I had to add $ 30 more to the price of it (eyebrows raised… see what I mean…) but so far, I really like it and I love my new phone, too.
The service by Marcus was fantastic. He also showed me how to go online and schedule an appointment for when I need to come in. That way, I won’t have to wait. FYI, this Sprint location also has a repair center.