Starbucks

Disappointing experience. No for me experience, not the friendless and cleanliness was very poor. The barista used a tea shaker lid after she had dropped it on the ground. To top it all off my drink was made wrong. ¹⁄₁₆ @3:50pm

Robin, as well as the other girls, was so helpful. It was my first day at my new job and I had to do a coffee run for our meeting. I brought the printed list of everyone’s concoction, including the «Boss». I cancelled one order and exchanged it and took my order and left. I got back to the office and began searching frantically for my original receipt. I called them and they instantly knew who it was. Robin was kind enough to send me a copy so my accountant wouldn’t have my head on the first day. You guys are a life (job) saver!

This lady here doesn’t like her job and has very bad vibes .
What did I do to deserve this lousy treatment?

This little Starbucks is tucked away in a corner but is worth ferreting out. The Baristas are friendly & welcoming. My phone app order is always ready when I walk in. Comfortable seating inside & out. Neat place to come & unwind.

Yet another great iced coffee! Great service too! Although I’m giving this Starbucks 4 stars, I find it funny that there are any Starbucks that aren’t 5 star rated.
This Starbucks seems to have a pretty bad rating ratio overall… And you KNOW it’s just because one or a few people had one bad experience. It’s a small enough town where if one patron ran into one barista having a horrible day the Unilocal score may be scarred for all Unilocal eternity. And I can’t imagine who is swayed by a Unilocal review for a Starbucks. It’s not like Howard Schultz said, «we don’t want the size of our business to negatively sway the quality… But I do want certain Starbucks to just really suck. Like… Torrence? Yeah, just use rocks instead of coffee beans and let’s play a subliminal frequency underneath all the music that makes everyone feel really pissy.»
But I digress (often), I gave this 4 stars because I find the seating to be inadequate. I’m now sitting on a cold and hard metal chair outside because there was nothing inside. And you know those people who finish their coffee and don’t leave?! The nerve!!! They’ve ruined me!
You say 1^st world problems? I say «loopy pie and a side of fries.» Because you’re trying to impress people by showing off how worldly and aware you are, and I’m insane.

I love coming to this Starbucks it’s fast and friendly can’t beat that you guys are awesome

This is a great location as many people come here to squat and loiter, as folks usually do at Starbucks as the new generation’s «library» of sort, where some people don’t even buy anything or milk a small purchase and hang out for forever and a year.
The good thing about this location is that they have shaded outdoor seating and indoor seating and parking is easy.
I think they’d probably be wise to get rid of the WiFi and any electrical outlets if they wanted to discourage people from overstaying their welcome to free up seats for customers to rotate in and out.

Really friendly. Good suggestions on drink orders. Quick service. Overall a very satisfied customer :)

I received great service tonight. Sarah and Chloe had great attitudes and accommodated my guest and I. We will be back and hope to be served by them!

I wasn’t gonna write a review but I have had great experiences with this Starbucks.
First, almost every Starbucks in the area is out of cold brew in the afternoon except this one. Win.
Second, call me lucky but I have always found a place to sit at this one.
Third, the workers have been especially friendly to me here. I actually just accidentally dropped my drink. I was only half way done with it and they made me a brand new one. She even remembered what I ordered (Venti cold brew black light ice… Not hard but still).
Yeah, parking is a little tight and this place is tucked away if you’re driving, but good experiences so far.

pretty standard starbucks, located in a rather large shopping center in torrance. it was a bit confusing getting here since i was driving along the service roads inside the shopping center for a while, and when i finally got here, the parking area was filled, so i had to park in another section. no big deal, still only a couple minutes’ walk to the main entrance.
around 11am on a monday morning, there were still quite a few folks here, but i didn’t have to wait too long. i ordered a reduced fat turkey bacon breakfast sammie, my go-​to breakfast item, and paid with the nifty starbucks app on my iphone. within a couple of minutes, my order was ready, and i headed out.
i drove back to where i was staying, about a 5 minute drive from here, and the sammie was still warm, but the perfect temperature for consumption. probably a good thing i didn’t eat it right away else i’d have burned my tongue!

I can’t believe that I would ever give a Starbucks one star, that goes against everything I love in life — coffee! But this location deserves way less than that one star that I can give. I have never encountered a ruder staff or a ruder customer base.
As I am standing in line someone walks right in front of me and goes directly to the barista who clearly sees that the older woman walked right past me. The women herself knew she walked right past me. However the barista says nothing and continues to take her order — strike one. Then when it comes to my turn I order the drink that I have been ordering on and off for about ten plus years. Grande decaf Americano over ice with one pump peppermint and room. Easy right. Nope not for this location the barista chooses to argue with me that there is no such decaf drink. Not only am I now trying to defend my order but now another barista chimes in — seriously I’m not here to repeat my order five times I’m here to get my daily coffee. Strike two.
Literally five minutes later they figured out my seriously easy drink and gave me exactly what I wanted. I’m still confused why this was so hard in the first place. The last strike occurred when I went to the milk station to add some half and half. The station was filthy! It was only 11am it looked as though an entire days worth of filth had accumulated.
Super disappointed! I will go out of my way before I go back to this location ever again.

The tall soy latte is excellent. Looks like a Starbucks, doesn’t feel like one. No greeting in the door, no asking for my name, no thank you at register or beverage bar. I found myself saying thank you twice, hoping to hear an echo-​nothing. No, there was no line, it wasn’t crowded. the table I sat at looked bad. I did see someone wiping tables so I don’t think it was dirty-​stained maybe? Store manager should check it out and find a solution for improvement. See picture!

SUB-​PAR SERVICE from this Starbucks location, I come by here not to often because of the lack of service. When the employees make a mistake you will receive nothing not a sorry or anything. After today I will not go there anymore!
Too many other locations give great service. I would give zero star if possible!

Nenii is the best barista ever! She is so friendly and has a great attitude! Best customer service in town!!!

Nenii always remembers us and makes us laugh! W/​«Sandy» Sandoval. Nice and clean, quiet in the morning.

If I could give this Starbucks 10 stars I would but unfortunately I’m limited to a measly 5. I have been a regular at this Starbucks for about 4 years now, maybe more. I have NEVER received anything less than incredible service, ive seen managers transfer out, new ones come in, employees having babies, getting married, ive grown to become friends with them all, even when they relocate as some have. The new manager Tiare, has been there awhile now, she’s a sweetheart. The girl is always smiling, always friendly, runs a smooth shift, her assistant Susan is fairly new to the store. I had a complaint about 2 months ago, briefly after she started but it wasn’t regarding the store or its employees it was in regards to a repair truck that was delivering something to the store but took up the handicap parking which my mother needed. I brought it to Susan attention (she was the manager on duty), she handled it with professionalism, she was very attentive to what i was saying and understood my being upset. Angela, Kim and Kat have been there forever it seems, i can see why, they really know their jobs and are perfectionists when it comes to making my drinks, everyone’s drinks I’d say and making sure their customers are happy. Angela and Kim have offered new ideas for me many times, things they have tried out that they think i may enjoy. Kat is so relaxed and calm ive never seen her get overwhelmed when it comes to customer service, she and Angela both just smile and make sure the customers are happy. Jonathan has become one of my faves, i joked with him from day one and he handled it like a pro and joked back, i treat him like an old friend, he picked up so fast it was quite impressive considering i caught him on his 2^nd day. He’s a sweet guy who knows how to treat his customers. Angelica, is another fave, she’s awesome, took her 2 days to memorize my drink, now i mixed it up on her according to the time of day and she remembers everything. Tray, my fave ‘shaker” by far, when i say I want my drink shaken, than man can shake it like no other, i swear my drinks come out creamier all the time, sometimes I think I embarrass him but he’s made a special effort to handle my drinks when i come through the line, ya gotta give this man credit, not everyone can shake those drinks like he does. Neni is very new to the store but a fun woman to have take your order, i told her once if I ever come in without my hat on I’m likely sleep walking and to just give me my coffee and point me towards the door and she remembers that which made me laugh one day when I didn’t have my hat on she asked if she should awaken me or if I was ok LOL made my morning! Rod, is the old timer, he’s been here awhile, the jokester of the crew, very nice guy but he doesn’t work as often anymore, what’s up with that by the way, give the man some more hours. I met Z5 today, he’s a new shift lead, i liked him from the time he said hi, he’s gonna fit in at the at one very well, Welcome Z5, i will be seeing you quite often. Christine, is one of the shiftleads who is leaving, shes a sweet girl as well, i always feel a friend is moving away when they leave the store. Sara is a newbie, haven’t dealt much with her but she is very efficient at takin the orders and always smiling, Alicia is also new, but haven’t had the pleasure of dealing with her yet but I’m sure I will… I think I’ve noted everyone, oh wait i feel so bad, please dont deny me my caffeine fix Brenda, i hardly ever see you but when u helped me a coupla days ago and you were so friendly, asking me how my day was as you were making my drink, which by the way was awesome, i dont get Misto often but with the mocha and caramel it was yummy. The day before i was laid off of my job and when she asked about my day and i told her she showed sincere concern which was very sweet, im so sorry i didnt mention ya the first time, please dont «decaffinate» me. I need ti add ine more thing, this is to Kat and Angelica, i came in with my 10 year old nephew, Alex he wantes to order his own drink, and he did, twice each of the two helped him. They were very sweet to him. He said Angelica was very pretty and Kat looked like a movie star, thank you 2 for treating him so kindly, now he tells me, he’s a Starbucks Hot Chocolate addict but only if those 2 girls are working… They are ALL FABULOUS at this location, Tiare has a GREAT crew, I CAN’T SAY ENOUGH GOOD THINGS ABOUT THEM ALL. they know my orders according to the time of day it is, their efficient, polite, friendly, outgoing, fun and they keep me happy, it’s like a family reunion when i walk in there… I love you guys… your stuck with me… CREW 6849 ROCKS THE PLAZA.

All I have to say Starbucks is one of those things that you cannot live with it — cannot live without it!
Like everything else there are pros and cons– To me the pros outweigh the cons.
Pros:
Coffee
Wifi
Great place to socialize
Relax
Cons:
Pricey
Monopolistic

Impeccable service, running like a mom and pop shop with corporate standards. E.g. They ran out of iced coffee, but the barista apologized and said «I will make you anything else you want instead.» So instead of my ice coffee I got an iced triple soy latte! I’ve never experienced this running out of anything before and my order is quick and easy, but I understand that these things happen and I am happy to know that the kind staff at Starbucks — Rolling Hills Plaza is happy to remedy the situation with generosity and good customer service.
Also, everyone’s 3-​star reviews due to «poor internet» is questionable because I’m totally using their wifi to write this review right now. I’ve been here many times and the internet consistently works fine. In fact, I notice a lot of people coming here just to camp out on their laptops. So I mean???
Good spot. See you again tomorrow, Starbucks — Rolling Hills Plaza!

The internet there is horrendous. The wifi keeps going in and out. If you plan on going there to work or planning on having a conference meeting online, you can forget it! This place has failed me numerous times. Why do I keep going there? I have no idea why!
If you are going there for the coffee that is fine. However Starbucks uses a lot of artificial flavors which will eventually kill you.
I’ve decided to try another coffee shop. Oh look, I can easily leave a comment on Unilocal without the wifi failing on me!!!