T-Mobile

My phone stopped working on my commute home. So I stop by the nearest T-​mobile Location off the 405. I was pretty surprise that the staff here was really helpful. The representative tried to trouble shoot the phone, and since they were unable to fix the issue, they proceeded to ship me out another phone and in the meantime let me borrow a loaner phone.

All T-​Mobile stores look like corporate operations, but they’re not. They are most likely franchise operations, including this one.
I lost my iPhone last weekend so I stopped here to get a replacement phone. I picked up one of the lowest grade phones: LG Leon. This is a terrible phone that doesn’t have auto focus. It doesn’t have manual focus either for its camera. I looked online and there were multiple complaints about the camera.
Don’t get me wrong. I wasn’t expecting the best quality camera. It has a 5 m.p. camera. But how would anyone expect it to lack the ability to focus?
I stopped in today and the store imposed a $ 50 restocking fee for an exchange. I argued against it since the phone is defective. The manager gave me a lecture about how I can’t expect such a cheap phone to have a good quality camera. I explained that I wasn’t expecting a quality camera, but I was expecting a WORKING camera nevertheless. He begrudgingly agreed to allow me to trade in this phone without a restocking fee.
He was condescending with his superior knowledge of phones. He was such an arrogant manager. I have been going to this particular TMobile for years, but this was my last time here.

This review is for Bryan Aguayo
He has excellent customer service skills. He listened and helped us get what we needed not what was going to get him more sales. He even gave us a call making sure we were using the smart switch app. He kindly offered to help us or to go see him if we had any questions. Who does that now adays? Only extraordinary people. We had a difficult situation and he helped us fix it! He even came 30 minutes early before his shift started, since our issue couldn’t be fix
that day due to company policy. He could have told me to call customer service but he didn’t. Because of that I am going back and referring my friends. He sure is an asset to this store and company. He deserves a promotion. Thank you Bryan for everything you have done for my family.

I wish i could give No star or big thums down to this store. I also wish i never had switched to t-​mobile from At&T. A true example of bait-​n-​switch and Cathy is surely employee of the month making that happen. She promissed but never delivered. So, I’m ping pong in between few departments. Thanks to Cathy. My ordeal is not over yet and might be going back to AT&T after all. It seems like T-​mobile doesn’t want loyal customer who switched company after 15 years. Will keep this thread updated.
2÷4÷16
They just jacked up bill from 194 to 250ish. It’s getting even worst. What are they? Gas company?

Worst customer service
Walked in, no hi or welcome to Tmobile. Stayed for about 15 to 20 minutes looking at phones and no one came to assist. Only 2 other costumers inside the store. It happened around 1:40 pm.

This t-​mobile store is a corporate store. When you walk in and deal with them you can tell. Nai The Asst. Store manager was great to work with. Although the problem was not resolved it was still nice to be helped properly. I went to a couple of tmobile stores today and they were horrible in the customer service dept. Worst ever. But this one is good. So good in fact I purchased a Iphone 6s plus for my wife even though its a month wait. Thanks guys! The whole crew is awesome!

I had stopped by this location since it was close to home to have them help me figure a problem that I had with my BlackBerry. The sales associate did not have much training on the new BlackBerry that he did not know how to erase everything and restore to its original settings. I was still having issues with my phone after I left the store and I ended up going to the Galleria where I had originally ordered the phone in the store and gave me a replacement BlackBerry.

Horrible customer service, actually non — existent customer service.
Came in after i lost my Note 4, brought in my old unlocked Verizon S3 to activate.
They told me that since its verizon it cant connect to the internet, and i should get a new phone.
I go home, do some research and BOOM! theres a simple «how to guide» on
.
I went back to the store to tell the associate that there was in fact a way to connect to the internet, however; then i was approached my MR. TIHN the manager, telling me, and i quote. «why are you back here, we already know how to do that, I DIDNT tell you there was no way to connect to the internet the ASSOCIATE did.»
Me being a little dumbfounded by his dumbass comment replied, arent you the manager so there fore, responsible for his actions? All i want is LTE connection since the an agent over the phone told me there should be no problem as long as my phone is unlocked and that to head over to a t-​mobile store and they should be happy to help you out.
Then Mr. Thin replied, «I CAN REFUSE SERVICE TO ANYONE, LEAVE NOW! THERE IS NO WAY FOR YOU TO CONNECT TO LTE!!»
UPDATE: today i chat with T-​mobile technical specialist about the LTE connection, he says my phone is compatible with the LTE service and that my area should have great connection. BOOOM! i have LTE connection.
*** this t-​mobile store. all they are in it is for their commission. trying to take advantage of people who are in desperate situations. (I lost my phone /​Had low funds/​Emergency to get back connected for important calls). I honestly get way better service speaking on the T-​mobile reps instead of these fuckbags.

I wouldn’t say all the employees provide good customer service, and they are all under 30, and these folks can be self-​absorbed. Nai, one of the managers, did an excellent job of getting my wife’s phone ported over and working. He even drove to another store to get the phone for us.

Came in to buy a new phone and the t-​monile sales rep Marc-​Anthony was really helpful. He was trying to get me the best deal possible…

I came in to upgrade my service and let with a tons of stuff jazmine is the best employee there.

They are always helpful but because of the new iphone there is a little bit of a wait.

Slow service, and they have some shady employees that can’t SELL accessories so they have to lie and say that they’ll give you $ 80 worth of free accessories, just to simply add the total amount to your EIP (monthly payments). Don’t fall for it when they say, «we’ll give you something free». Should have known better, there’s no such thing as a free lunch…

Just recently learned i was paying $ 300+ for our phone plans (4 phones) that nearly choked me when I first heard. So this ate me up so much inside that I decided to research other phone carriers and what they charged. After some studying and talk with family and friends, led me to really take a look at T-​Mobile. So my wife and I walked in here to have a discussion, to have them really explain all the x’s and o’s. Upon arriving we met with an associate (Jasmin) who took her time and explained in detail of what plan we would need, the costs of various plans, and the process of switching over (early termination fees). After maybe an hour of Jasmin patiently explaining to us, my wife and I felt that we should switch over to T-​mobile where we would be saving more $$ and with new phones. You know which ones we want!!! The new new iPhones!!! Problem was we knew there was a wait or you had to order the new iPhones, but wait a min, Jasmin did some magic and lo and behold (tadow) had the phones and in GOLD!!! My family couldn’t be so happy at the moment. So now I have a new plan thats saving me $$$ and flossing with my Gold iPhone!!! Thank you Jasmin!!!

This place has really bad customer service. We were there trying to cancel a phone line and it was obvious that no one wanted to help. Right when we entered we were greeted by someone with attitude. You can tell that most of the employees are only there for a paycheck and did not to work. Try to avoid this location unless you don’t mind doing a lot of waiting and being disrespected.

They wanted to charge $ 20 for a SIM card exchange (I have a T-​Mobile account and got a new phone which required the micro SIM) when you can buy one online for $ 10 or sometimes get for free (which I did online later). «We have to stock it.» Was the intelligent answer I got as to the $ 20 charge for the SIM.

Looks like most of the other reviewers are using this listing to rate T-​mobile as a whole… the corporate T-​mobile. I don’t have their service myself, but I brought my friend here to upgrade her phone, It was super busy for the 4 sales reps on duty. Each worker was already speaking to someone, but as soon as he got a chance, one of the men came over and put her name on a waiting list. Took maybe 10 mins or so for him to approach and get her name on the list. Not a big deal since we were still debating about which phone was best for her.
Alan came over to help. Aww, he was very nice and patient with us. (She had quite a number of questions for him). He eventually cleared things up, got us the phone, and we were on our merry way. Within a few hours my friend kept saying how she was so glad she got the phone that she did. She kept commenting how it was perfect for her usage.
I couldn’t think of anything they could have done at this store to make it a better experience. The store was busy, but that wasn’t really their fault. After all, It was a saturday afternoon…

After the issues with the PCH store we decided since our contract ended, to try getting the Galaxy II again from this location. The price was more up front and everything looked great. My partner took the bus and waited for me to arrive from work, but he had us on the list. When they finally got to us, we were informed they only had one. Partially our fault, my partner should have asked up front when he was waiting if they had two in stock. What got me was the lack of knowledge of the staff here? We asked when will you get some more in? They said they did not know. Having been in retail I know there is a stock day so I asked when stock day is and they said they did not know. How do you work retail and not know stock day. This pushed us to Verizon where they had the Galeaxy III for less and we got more, cover and screen protectors, ear piece, and car charger. This would have been Alacarte with T-​Mobile.

I have always seen the security guard so it kind of made me feel safer but it really depends which security guard is there because all of them operate differently so to speak. Overall I have to say I have actually had a decent experience whenever I have had to get help on my phone, pay a bill, or just get advice on my account. The staff at the counters, all that I’ve encountered, have always been very helpful and really go out of their way to assist the customers. Sometimes it is a little bit of a wait but then it is because they are really trying to attend to their customers needs. When it is your turn up in line they are totally focused on your needs, they ask questions to better satisfy you with T-​Mobile, and also just try to keep you happy. I am pretty happy with experience I have had. I’ve gone to other locations but really this is the best I’ve had to experience, so kudos to this location and to their manager because it is difficult to find customer service nowadays, but this location actually tries hard to attain customer satisfaction as far as I can see.

Leon and the manager (Matt I think) were super helpful. We had to wait a bit because there were a ton of people in there but once it was our turn everything went pretty smoothly. First time in a while that I actually received real customer service. I will definitely go back to this store!