U.S. Bank

Very nice staff. I didn’t have a long wait. Smart tellers made great recommendations and were very friendly.

I wish I can give this branch a no star. Horrible customer service. I came in here today asking for a paper work I need in order for my wife to travel I was sent by the other branch I usually go to because they «ran out» of the paper I need but assured me that they do have and can make the paperwork I requested. I was met with this lady first didn’t get her name unfortunately but the first thing she tells me is that «ugh that’s not right the other branch that sent you should’ve done this.» Are you kidding me? Why because you’re incompetent to do it? Or too lazy? So she sent me over to Ruben Torres the branch manager and I already overheard him telling her that he «won’t do that» so I kinda had a feeling who I’m going to deal with and sure enough this lazy of manager declined what I need because he said US BANK does not give out the paperwork I need, which is mind you a complete BS because why? The other U.S. Bank branch Eric Zimmerman the banker there was super helpful and gave me the paperwork I needed and was absolutely fantastic without the hassle and super easy. I suggest going a little bit more distance to go at the Hawthorne branch instead. After this review I will call us bank and make a official complaint against you Ruben, you’re just horrible and incompetent.