Wet Seal

I’ve been coming to this store recently and the manager Dani is super sweet and very helpful. She offers her opinion with clothes and shoes. I recommend coming her and ask for Dani. I promise you won’t be disappointed. The store has a great selection of clothes and shoes even for the curvy side girls.

One of Jenna’s favorite stores to shop! We went to Las Vegas in July, Jenna ended up on a shopping spree in Las Vegas at Fashion Mall with her best buddies from C-​Legend! Yesterday we came to Delamo Mall & she went on shopping spree too. to find out this morning that they had left the sensor on one of her shirts! Here we are now:(

Love this store they have great clothes for reasonable prices and great customer service.:)

After buying three tank tops at the Wet Seal in the Citadel outlet mall, I came here a couple day later with buyer’s remorse. I realized how poorly the clothes here are made. Extremely thin materials, uneven stitching, just really bad quality. And they are definitely expensive for what you get.
I came in with two of the three tank tops and not one employee was to be seen in the whole store. The music was so loud, I could hardly hear myself think. After about ten minutes of wandering around, I finally found an employee rummaging through a pile of shirts. I told her I wanted to make a return and she directed me to another employee who was crouched behind a display.
I was able to return the shirts with no issue, or so I thought. I was certain I saw the girl staple my copy of the return receipt before I left the store, but when I got home, no such receipt existed. As long as the money is credited back to my account, its not that big of a deal, but where did that receipt go? It just conveniently disappeared? I dunno. I’m pretty sure it’s any store’s policy to ensure the customer gets that receipt, after all, it is proof of the return…
So all in all, check the quality of the clothes before you buy. And make sure you get the necessary receipts. I doubt I’ll be shopping here again.

I felt very uncomfortable here. The girl that helped me was making me feel like «oh you need a bigger size r u sure?» With a very weird grumpy face. I’m like yeah duhhh that’s why there are fitting rooms to try the clothes before, why was it upsetting her I’m not sure but what ever I got better customer service at Charlotte Russe (btw it’s across from wet seal) and I comfortably purchased my clothes from there.

I love there clothing but customer service sucks !! I go in there and I get no help no greeting the sales associates just ignore me !! :/​so disappointed

I am not one to complain about customer service ever but this place was so terrible I feel the need to put this out there.
I have had numerous bad experiences at this clothing store, which is very rare for me. In fact, this is the ONLY clothing store I’ve had not only one but many terrible experiences and this last one was the last straw.
I had one time where I popped in for some basic tank tops because they have this sale that says «5 FOR $ 20» which I thought was a great deal. So I ask they employee there if the sale was only for the tank tops and she tells me it is for the tank tops and everything on the wall. So I grab 4 (2 black, 1 white, 1 tan) basic tanks from their table and only loose tank hanging on the wall. When I get to the register the woman rings me up for $ 30. When I ask her why the sale isn’t showing up she says because the tan tank top is more expensive. I had grabbed the tan tank top from the folded stack of tan tank tops which was right in the middle of the other tank tops which were EXACTLY THE SAME. I was in a rush so I told her it was fine then I would just take another white tank top. She then rings me up for $ 25. Again it is not the sale that is advertised in their store so I ask her again, she says the loose tank top is not part of the sale, EVEN THOUGH, the employee specifically told me that is was. What really irked me was when I said «This is weird.» the girl behind the counter says «I know right?» I was expecting her to try to fix the situation but instead she sits there and looks at me with this blank look and gives me this empty I-​have-​no-​idea-​what-​I-​am-​doing comment. Even the manager that came over had no idea what was happening with the sale and continued to give me all these excuses for why the sale was not working. I ended up not getting any tank tops and went to Love Culture for their 3 for $ 12 tanks. Not as good, but at least they know what they are selling.
I gave them another chance when I bought a pair of shoes there for my sister. Turned out that my sister did not like the shoes but she had thrown the receipt away. I brought the shoes back with the tags and they told me they couldn’t do anything without the receipt. I told them I could name the exact date I bought them and I can show them my card I used to pay and my ID. This is what the woman told me. «Even if I looked up your card that doesn’t verify that you purchased these shoes.» ARE YOU KIDDING ME??? If my card is in your system with the same price as your shoes, then that means THAT I PAID FOR YOUR FREAKING SHOES!!! I talked to their manager and I said I was fine with store credit or anything, but I would prefer not to be stuck with a pair of shoes that I can’t do anything with. The manager tells me she’d have to give me the current clearance price. I had to think but I figured it’s better than nothing. Then she changes the story and tells me she still can’t to anything about it. At that point I was so pissed off I grabbed the shoes and left before I said anything I’d regret.
And these were just two experiences. I will never be going back to that store ever again, and I will never step foot in another Wet Seal. By far the worst customer service I have ever experienced in a retail store.

Somewhat small store but it’s not cramped. There’s quite a bit of stuff on sale in the back. Everything here seems fit for a bohemian chick and there are a lot of floral patterns. I feel like I’m shopping for a picnic outing.
One of the employees greeted me as I was coming in, which was nice. You don’t always get that anymore. Overall the store isn’t that impressive though, but maybe it’s just not my style.