Planet Fitness – Torrington

Awful!!! I was a member for months and could never get a time to meet with the trainer because they didn’t have one. I was told that was free with my membership, but apparently they’re not required to provide it? I canceled my membership because I was moving and pregnant and my doctor recommended not using the gym. Months later, I’m getting bills and calls from them trying to collect money! They never actually canceled my account! I called in and the manager couldn’t have been more rude! She refuses to do anything to help with this issue. All I can do is send them more money. This place is awful and ridiculous. Please, use your money to go somewhere that cares about their members! It’s not as inexpensive as you think!

I’ve been going for over a year now, and I’d be the first to complain if I don’t like something, but I’ve never had a problem here. All of their equipment is nice and works fine. It doesn’t smell bad in there and staff have always been courteous.

The Torrington Planet Fitness recently got all new elliptical and treadmills. For a girl, that’s amazing! haha.
The staff here are super friendly and even remember you by name. The gym goers are all pretty nice and keep to themselves. A few people even helped me out at the machines because I’m a dumbo when it comes to lifting weights.
The bathrooms and showers are clean.
Tip: come here before 5, otherwise the gym will be PACKED. You have been warned.

Don’t Go Here!
Seriously…the only advantage here is that it is cheap… other than that there is no reason why you would go. The place always smells like nasty stale sweat… there is no air circulation… the machines are constantly breaking down. The bike I liked to ride was the only one that worked consistently and even then it had a broken seat most of the time. The one cable tower that they have was constantly breaking down and some idiot stole the handles so for a while (nearly a month before I decided to stop going) we had to use a chain in one hand and a back row handle for the other. I’ve been to 4 other planet fitness locations in NY, MA and CT and they are all great facilities that I would he happy to belong to but the Torrington location is by far the worst gym I’ve ever been to (Did I say that already?) Never mind that you are always fighting for the free weights and the couple of benches that they have are always taken. One time I even was shoved by a guy as I sat down at a bench because «he was already there»…(actually he was talking on his cell just walking around). I wouldn’t do anything in that locker room except use the bathroom and even then I was hesitant t take off my gloves. Even cancelling my membership was difficult. Save yourself the hassle… you will have a much better experience anywhere else… I guess the old adage «you get what you pay for» is true.

If I could give this health club a D minus or an F, I would.
Advantages: IT IS CHEAP.
Disadvantages:
Poorly functioning equipment:
Many machines are poorly maintained and malfunction for months at a time. One bike wobbled for about 2 years. Another only registered 20 minutes of a work out. Several treadmill computers did not work to record weight.
Horrendous customer service at all levels including management in store and at the corporate level:
Management was not receptive to fixing equipment as above.
The local level management summarily presented a new policy out of the clear blue: that taking picture ID’s was required of all customers. In this day of maintaining privacy and insuring transparency, they should have provided the customer with advanced notice that they were changing policy.
Their handling of customer dissatisfaction was horrifying both at the local level and the corporate level.
I wouldn’t recommend this place to work-​out. There are far far better places around with a much nicer environment and a much more qualified professional staff.

Do not join this fitness center. I am trying to cancel my membership and they continue to charge my credit card.

Wooooahhh! I just was charged 3x’s the amount I signed up for. This place is mediocre, not clean, and attracts people who hover over areas so you don’t feel comfortable using an area, but I dealt with it because it was $ 10/​month. Now that its $ 30 I’m definitely canceling. I can pay that and go to Energy Fitness which is VERY clean and much classier.

This is where I work out– I’m not sure why you wouldn’t work out at a Planet Fitness. This one, in Torrington, is clean, the staff is polite, the equipment is always in working order, and is spacious enough to not feel particularly crowded even on a busy day. There are always people available to assist with the operation of a fitness machine if you have questions, and those of us who are fancy black card members can make use of clean and well maintained stand-​up tanning booths. I really have no complaints about this chain and enjoy this particular location more than the Naugatuck, CT location where I also work out.

Always smells like stale sweat. Went in 2008 when it first opened, and now have been going again.
Constantly broken machines. My membership is a black card which allows use at any location, so my «home gym» is Waterbury, despite living in Harwinton. That one is much nicer. Here, they don’t have a scale and the bathroom is always filthy with at least one sink dirty. The showers are surprisingly unskeevy though.
Some of the people who come are the typical loser Torrington crowd who go for the sake of going to make themselves socially elevated. The rest of the people are actually there to accomplish something.

The Torrington location seems to be relatively new. It’s a very simple gym, thus the cheap monthly membership. All they provide as service is a place for you to use the workout machines, so no classes, no extra perks, no other amenities. They do however have a drinks fridge, a tanning area and a massage place.
I find it odd how they have a monthly event on free bagels and pizza? Kind of defeats the purpose of going to the gym doesn’t it?
Overall, I like how the gym has all kinds of people in there and everyone is there for just one reason — be healthy. The staff is friendly and make sure you are very welcomed in there. And all I need is a place to use the equipments, I don’t really have time to take classes and such so why pay extra for things you don’t need? However if the gym is more than just a place for you to use the equipments then this might not be a place for you.