T-Mobile

Cannot say enough good things about Craig H and the others at this store. After a horrific experience that you can read about here (
) at a franchise store. I went back to my local store with my BRAND NEW DEAD PHONE AFTER ANOTHER T-​MOBILE STORE WIPED THE OPERATING SYSTEM OFF OF AND SAID IT WAS MY PROBLEM TO FIX and Craig went above and beyond to help me.
He immediately apologized for the mistakes of the other store, took ownership of the problem and spent 2 hours troubleshooting alone, online and with Tech Support over the phone (what a novel idea). In the end, he couldn’t fix the phone, but he waived the replacement fees and had a new phone shipped out to me overnight. It will be in my hands tomorrow. In my business I have to have a phone ²⁴⁄₇. Being without for 3 days isn’t an option.
Bottom line, Corporate Stores ROCK and ALWAYS take ownership of the problem when you’re in business, even if someone else made the mistake. Saying I’m sorry goes a long way!

I have never met such a rotten person as Rachael. I wanted to switch my service to t mobile, until i entered this store. Not only is she horrible at her job, providing little to no information, she is rude to customers. However, if this were the only issue i wouldn’t have bothered to write. What i could not believe is the complete lack of respect she shows her co workers. I have rarely witnessed a person speak with such contempt to their peers. I truly feel sorry that anyone would be forced to work with her. She was constantly barking orders and throwing contemptuous looks at her teammates. What a horrible and unhealthy environment to work in. If this is the type of employee t mobile keeps around then i have no interest in giving them my business. I’m not contributing to her paycheck for anything. My apologies to the rest of the crew that has to endure her abuse. Where is the manager? Surely something must be done about Rachael!

I had broken my older htc phone and needed an upgraded phone asap. The staff here were friendly enough, but with only 2 staff members on a saturday, you are set up for a frustrating wait. When my turn came, i gave my info and noted that i had researched phones and had settled on the samsung galaxy 5. Oh dear, so sorry, they’ve stopped shoping those in anticipation of the Samsung galaxy 6. Well shoot, i hate to buy untested version, but ok. Oh dear, so sorry, the galaxy 6 has not come in yet, but I could be put on a wait list for one, probably more than a week. I needed a phone sooner than that, and was offered a galaxy 4, not waterproof, or another brand of smart phone, and the saleslady explained that no t-​mobile store in the pdx area had any of the 5’s, and she knew because she had called them all. She said that T-​mobile had adopted this ridiculous policy to «build anticipation» for the galaxy 6. Hmmmm, what i was feeling was not anticipation but a definite irritability, frustration mix that was not making me the happy girl i usually am. So off i went, phoneless, stopped at costco, where they had the #5, and i ended up dropping tmobile for an at&t galaxy5. I am not so much disappointed in the tualatin store in particular, or the saleslady specifically, but the whole t-​mobile manipulation nonsense.

I received exceptional service at this store. All of the associates were extremely helpful and energetic. The associate that helped me was actually supposed to be getting off work but since all the other associates were occupied with other customers she stayed to help me. I ended up getting an iPhone which I had never had before so the associates showed me all their favorite tips and tricks. I was extremely pleased. Wonderful staff.

As far as this store is concerned, I received excellent and courteous service. The wife and I were contemplating switching from AT&T to T-​mobile or Sprint as our mobile phone carrier. Verizon was not considered because it has bad coverage at where we live.
The store manager Nick and his colleague Craig were both extremely helpful in explaining the service improvements T-​mobile had undertaken over the recent years and how it compares favorably with AT&T and Verizon. Both guys went beyond what was necessary to answer some of my Apple related questions regarding the iPhone 6 and 6 Plus. They were knowledgeable as well as courteous and even called Apple help desk to answer some of my questions that they did not readily have answers to. This was a pleasant surprise when compared to the Sprint stores where people there do not return calls if they have a question they cannot answer.
Although we decided to stay with AT&T, if it weren’t for the fact that AT&T gave us a favorable terms for extending our contract, we would have gladly switched to T-​mobile. I recommend this store to anyone who is unhappy with his current mobile phone carrier assuming that the recent improvements in T-mobile’s data coverage is true.

We switched from AT&T, to T-​mobile at this location. The staff was great! However, the service that T-​mobile provides kinda sucks! I have 3 «dead zones» now on the way to work when using my Bluetooth, whereas with AT&T I didn’t have any… NOT COOL! They claim to have more towers, etc. I’m not convinced.

This T mobile is the best! Amanda and Brian are very knowledgeable on products and services!

Mostly empty store with 1 employee, had to wait about 20 minutes. Then when we asked to have our phone number ported the employee said it would happen automagically but at a later point between 1 – 2 days. When it never happened I called and was told that they can’t pull up accounts over the phone «store policy». Sounded extremely like BS that he didn’t want to deal with this and was telling me to call 611. Guy was curt, a jerk and not helpful. If this is how T-​mobile treats their customers I iwll quickly be taking my biz elsewhere.

The customer service at this location was FAR better than the T-​Mobile off of Johnson Creek Road in Clackamas County. I had to wait quite a bit for customer service, but it all worked out.