Creature Comforts Pet Resorts

I took my kitty here last year and was very nervous because he had never been boarded before. Unfortunately, he is a sensitive cat and was very nervous the first day, however, the staff was awesome with him! I had to board him because I was in between moving, so I went and visited him while he stayed there. ALL of the staff was friendly and super sweet. My kitty really enjoyed himself, despite having to be boarded up! They pay close attention to the animals and give full reports. I really appreciated that because I was nervous having heard horrid boarding stories from relatives and friends. Their pricing is also fair and my kitty’s «room» was always clean when I popped in for a visit. I highly recommend Creature Comfort Pet Resort!
The only reason I gave it 4 stars is because the facility could use a little revamping. It doesn’t smell too great in there, but it also is a boarding facility. A little paint on the outside would freshen up their look. However, this wasn’t a huge issue for me because, overall, the facility seemed fairly clean.

FIRST-​TIME CUSTOMERS BEWARE: If you don’t pick up your pet (s) by 12 noon, on the dot, you will be charged for «half a night” – i.e., about $ 9.00 extra, regardless of circumstances, including the establishment’s own negligence, and regardless of how few minutes past 12:00 o’clock it is.
Our little pooch guy seemed to have been well cared for during his two-​night stay and the facility is generally clean and nice enough, but when I arrived at 12:25 p.m., I was told that I had to pay an extra $ 9 because it was after 12:00. When I noted that I hadn’t been told about the 12 noon deadline by either the person who made my reservation or the one who ultimately checked in my pet, I was told there was no way the charge could be waived, that «the owner is a stickler about it.» Well, I thought, I am a creature, too, and I am decidedly not comforted.
This scenario is wrong for at least two reasons, both from the Business 101 textbook: 1) It is not only petty but unfair, and 2) it demonstrates that the owner doesn’t empower her/​his employees to make any judgment calls, never a good sign, in my opinion. But most of all, good business owners simply do not charge first-​time customers fees about which they definitely haven’t been forewarned.
So the owner got her/​his extra $ 9, and I will never board either of my dogs at this place again. Sheesh, even cheap motels allow an hour grace period for «late checkout.»

This was the first place I boarded my new dog. While I was nervous it was obvious my dingo had a great time. When I picked her up she seemed happy, well fed, and the staff made remarks indicating they had interacted enough with her to know details of her personality, which was reassuring. Everyone I spoke with there was professional, friendly, and seemed to love where they work. I’m using them again in a couple of weeks.

As a card carrying «crazy dog lady”-I am pretty damn picky about where my furbabies sleep when not tucked into my bed. Creature Comforts specializes in reassuring neurotic pet owners (who satisfy their thwarted maternal instincts on their canine companions!). When the suitcase comes out for travel, Bella and Bentley start the «Creature Comforts» cha cha as they know its time for another trip to «the spa».
Staff know their names, food preferences and even wash n fluff Bella’s security blankie when needed! Treats, daily outdoor playtime and concierge service at very reasonable rates. Place is clean, staff are friendly and obviously love dogs. If you are the type of pet owner who has at least one outfit for your dog, has a car and wardrobe covered with dog hair, and have grossed out friends by giving your beloved a lick or two from your icecream cone, (and then continued eating it) — this place is for you!

I must say this boarder is by far my favorite pick! Very nice, caring, and always remembers my dog by name, and everyone else that was there that day; but none the less I just have say my dog used to hate the boarding process: full of stress and always nervous… But now: she is relaxed, but still excited about getting some preferential treatment or a few days while the mom and I are out of town ! Thnk you again and keep up the good work!

This was the first time we used someone other than friends/​family to watch our dogs. The service was great from the beginning. It was easy to setup a reservation. The staff was friendly and our dogs were happy. They provide the food as well which was a plus. The only thing is is sometimes they are hard to get a hold of by phone. Other than that, this place is excellent!