Enterprise Rent-A-Car

I had a great experience with this location. Great phone communication and easy to book. Friendly customer service. The car I got was better than I expected (a Toyota Camry? Heck yeah!). I was in and out of the place in under 15 minutes or so with inspection and explanation and such. The car was awesome! I had zero problems with it. It got 30+ miles to the gallon, which rocked too! Return was nice and a courtesy ride was even offered back home!

Beware of the restrooms at the one on Speedway near Country Club. They must not believe in air conditioning. It was 102 outside and the bathrooms, which have exterior walls, were like ovens.
The person at the rental counter looked at me like I was crazy when I asked them why they don’t run the AC back there. That’s a legitimate question when it’s August in Tucson. Rude.

Hi,
I rented a car on 21^st August 2015 from Enterprise on E Speedway, Tucson. I wanted to rent it for 48 hours so I thought I will pick the car at 5:30 PM in the evening and can return it on Sunday by same time. But the problem was, if I do not end up returning the car by 3 PM on Sunday, I will be charged for 3 days as it closes by 3PM. Now, I would like to know what is the use of the box outside the office which says «Drop Keys Here».?
Why should I be charged for 3 days?
Since it was urgent I rented it as per their terms and conditions.
Secondly, since I rented for 3 days (which I did not want), I asked if I can have the insurance for the first 2 days and I do not want the full coverage for the third day as I knew I will not be using the car, they denied it and said the insurance cover will remain same for all three days.
Thirdly, I have rented car from enterprise many times in the past one year and it was this time I faced the most issues. I rented premium car «Maxima». To my surprise, the car was dirty. The from windshield had patches and the back seats were not clean. There was stuff from the person who rented the car just before me. So in all the car was in bad shape. I was sure that they will provide me a clean car so I did not even bother to cross-​check it until I started using the car.

We have rented cars through enterprise before and never had any issues, this is our first time at this location and for sure our last, the girl was very rude, had an attitude from the beginning, when we got our rental car it had dents, and literally was just handed to us after someone just dropped it off, DIRTY! Has dirt, and juice spilled all over the back seat. She had a problem as we’re addressing the walk through and rolled her eyes as we told her to have it cleaned. This is so unprofessional. Not only was it dirty but we’ve been waiting for over an hour, renting a car should be easy and fast. Not here, not at this location, Never coming back to this location again.

Great service and fast at start however once they have your Buisness don’t expect them to go out of the way to drive you an extra one or two blocks past their «range» of returning you to your location. They do very little to help after vehicle is returned. But good service at start. Good vehicles as well.

Enterprise is the only company I have ever rented vehicles from, and I’ve always enjoyed the experience, start to finish. They go out of their way with customer service ~ last year when I booked a vehicle from one location, they experienced circumstances preventing them from picking me up on time, so they called another location and also upgraded me two vehicle classes. Those customer service pluses add to my overall pleasure in being a repeat customer with Enterprise!

Good service!

Reserved a compact for labor day weekend for $ 13.30 and asked for pickup. True, they were late about an hour to pick me up and then it took another half hour to get the car. Instead of waiting more, they upped me to Prius, which turned out great! But considering it WAS labor day weekend and CRAZY BUSY everywhere, it was a GREAT deal! Ok, so the car had some bugs on it, but where else could I get a pick up for free and a Prius unlimited miles for $ 13.30/day!!! I’ve used Enterprise before and will again. (Re: the gas, it was half empty when they gave it to me. Before I left, I was told I would only pay the difference between what was left in the tank and the half when I returned it. But then was charged for filling the tank. When I called in to ask about it, the manager honored what I was told originally. A good thing, but they should get their story straight on the policy.) Oh, and all their service guys were/​are really nice!

Not great. Waited about an hour for a pre-​existing reservation, wasn’t informed or asked about insurance options, pre-​pay gas isn’t really an option since they don’t start you with a full tank of gas, and even though I had reservation for a compact they tried to give me a mid-​sized saying that was all they had (to their credit they said they wouldn’t charge me for the upgrade however I didn’t want to pay the extra gas on the car). Poor management of online reservations as well as time.

Okay, so I’ve rented a few times with these guys. I arrange my pick up well ahead of time of the reservation time (anywhere between an hour and two hours in advance), but somehow, I’m always picked up late. If you rent with them, plan on giving yourself a buffer of an hour or more. The second thing about these guys to note is that customer service is not at the top of their list.

Ups and downs, with a cherry on top.
The downs:
— We had a reservation for a «Full» size car, and the Jetta crossover they gave me seemed full sized — until I put my family of 5 and luggage into it, and it definitely doesn’t qualify as a full size car. Upon returning the car, I called another location and they confirmed that this qualifies for a «Standard» class vehicle.
— We paid for a full size car.
— The rear window would not roll down.
— Whoever cleaned the car missed the inside windshield.
— The back windshield wiper was bladeless, and it was accidentally left on — so I had to turn back and get them to shut it off because it sounded like nails on a chalkboard.
The ups:
— The gas mileage was incredible, considering we drove the car about 1200 miles and gas only cost about $ 150.
— The car was pretty well loaded with features.
— The service was fast and polite.
The cherry on top:
— They listened well to me and gave me 1 free day for all the inconvenience, which I appreciated. The total cost of Friday morning until Monday morning for this car after their generosity was $ 70, which I think is pretty slick.
I will definitely return, and I will leave an updated review (hopefully a higher rating too).

Extremely friendly and very eager to help accomodate us. We got there fairly early in the morning, and had made the reservation days in advance (which I would highly recommend), so things were speedy.

Not the best in town. I’d head over to stone, auto mall or east 22^nd street.