Hertz Rent A Car

I rented a car here while my own car is being repaired. My insurance was covering it, and Hertz sent someone to pick me up after I dropped my car off. As soon as I got there, apparently my insurance did not make a reservation for me as they were supposed to, so I had to make some calls and have the agent reserve one for me. Overall, she was patient and helpful, and I was happy with her service.
However, as soon as I got in my rented car, things started to get worse. The car smelled like body odor, there were flamin hot cheetos on the floor, and a USED BAND AID in the center console! I was horrified and immediately went home to wash my hands, and then sanitized over that. I then called Hertz and asked them to please trade me for a clean car. They happily obliged and put me in a new car. The new car is cleaner, but doesn’t seem to be running correctly, and it also smells a little odd. I may be a germ freak, but the quality of the cars they are renting out is just not good. I’ve rented from Hertz before at different locations and have never had an issue.
I’m not happy and can’t wait to have my clean, functioning car back! But the service was fine, they just really need to stay on top of maintaining their vehicles.

I was victim of an accident and the insurance of the driver at fault was going to pay for me a rental car at Hertz. I arrive to the Hertz store at Speedway and speak with MIke. He says that my insurance covers only up to the value of my own car, and not the value of the rented car, which was much higher. So he prompted an additional coverage of about $ 20.00/day (I needed a rental for at lest 3 weeks). I accepted as I assuemd that Hertz had been contacted by the other driver insurance and knew about both policies. I asked my insurance and they told me that what Hertz employee told me was not true. So I went back to cancel that additinal coverage. They charged my credit card; I called them to ask why. The reply of another employee was that they did not know what my policy was. I strongly discourage to go to Hertz at Speedway location.

I had a great experience 2 months ago here. Flawless.
Flash forward to a couple months later and I received one of the most unpleasant encounters with a customer service agent at this location. The manner of the agent was rude, did not explain properly his actions, and wasted my time (having fallen out of line to find information for him on my insurance, I had to wait 15 minutes while he assisted someone else). I was asked to verify my liability/​collision, which I was then told was not adequate for renting a Hertz car and that I would have to pay $ 23 extra day, which equaled out to costing more than the price of the rental (which was $ 21). I refused this. I asked what had changed since my last visit and he simply said «Someone asked you this time about your insurance.» I was quite peeved and being without a car and on a bus strike, I wound up having to bike to work, was late, and showed up sweaty. Not happy.
Having prepaid for the card, I called Hertz asking for a refund. Upon further chatting with the billing service, they informed me this Hertz agent was in the wrong for trying to force me to pay insurance. I asked if my using a credit/​debit card had been an issue and the phone agent said no. Regardless, the agent at the Speedway location made no mention of the card I used. I was offered a refund and suggested I continuing complaining about this Hertz agent. So if you pop into the Speedway location, don’t seek any help from Mike.

The worst rental car experience (and just a horrible experience overall) I’ve ever had. I was in a car accident so my insurance company sent me here. I should’ve just used a bicycle while my car was being repaired. I’m going back to Enterprise!!!

Poor customer service. Basic questions aren’t correctly answered. If you try to call, the rep tells you that they are with a customer and they will call you back. Three to four hours later, you’ll get a call back. Came to return my car and there was a sign in the door that they will turn at 3:30. It’s now 4pm and nobody is here. What a poor way to run a business. Poor customer service and no back up if an employee wants to leave and shut down the entire business during posted business hours..

If you work at a sizeable company you probably have a automatic frequent renter style discount here.