Enterprise Rent-A-Car

Quick and easy experience. Car was clean and almost brand new

Excellent service and flexible. Had to change pick up times because meetings were changed and they worked with me no problem. Russel was the guy who helped us with car and made it as painless as possible. Friendly and helpful give him a raise! Also, This location is helpful if you’re stuck at the Best western down the street.

It’s not the Enterprise it once was. I have three issues: 1) the car I rented smelled like an ashtray. When I rented I was admonished not to smoke in the car. Fine. I don’t smoke. After my rental all my clothes needed a wash and dry clean. 2). They have short hours. Fine. But no drop box for keys? If you return you’re car at, say, 6:30pm you will be charged a full add’l day. 3) returning the car upon opening the next day is not an acceptable alternative to short hours and no key box. C’mon Enterprises… you’ve lost that lovin’ feeling. Hello Avis.

These guys were great. They helped rectify a mistake made by the concierge that had arranged the rental and goofed up the time. I was running late and they got me in and out of there in 15 minutes. Alex, the manager was incredibly accommodating and nice.
They even followed up the rental with a call to checkbook me. Great rental place. Highly recommend.

Worst experience ever! After I arrive at bus terminal around 2:00 PM, I consider to rent a car and go to desert museum. So, I checked the web page that shows they have available cars. I also call office and ask about availability for confirmation. They said they have. So, I walk 30 mins to opposite direction from my hotel with large luggage. After I arrived, they said they have no car. WTF is that?! They said airport have available car and just give a copy of map (nothing more). I wait about 20 mins for nothing. It is 3:20PM. I realize I do not have time anymore to go airport and pick up car then go to see museum. I decide to cancel my reservation and ask them to just drop off to the hotel. They declined with said it is too far (hotel is 1.7 mile from there). They can find 9 miles for airport but cannot drive 1.7 miles because it is too far. Because I do not customer anymore? I can’t believe this attitude! Then they call taxi. Finally, I wastes $ 9 and 1 hour for nothing. I just should have walked to hotel. At least, it is closer than walk to enterprise. I suggest to not go here. You have no way to check the availability. You also don’t get compensate in case that you cannot rent a car (at least they can call taxi for you tho).

I rented a car here for the week and had a good experience. The reservation was easy, the service was fast– I was in and out of there in five minutes. They gave me a new model of the Beetle which had a clean interior. Drop off was easy, no extra fees, and they gave me ride right away to where I needed to go.

upon return of vehicle I received my receipt and returned home. When home I noticed they charged me $ 60 in DW fees. When asked at the counter when renting if I wanted Damage Waiver I of course like everyone with a brain said no. The clerk (a former employer of mine who was caught smoking marijuana on the job) said no problem we will just put you down for minimum everything by law, I said great. Checked out the car and went on my vacation.
When I noticed this charge I called them immediately in which the assistant manager who said that my signature was on the damage insurance. I explained that the employee and I had gone over it and I did not want insurance and he marked off an x every where he needed an initial, perhaps he put it in the wrong spot. He then claimed his employee would never do that. I explained to him that I manage a local sports team that rents vehicles fro travel 8 times a year and nothing like this has ever happened, he then called me a liar and said he was sorry I felt his customer service wasn’t up to par and hung up on me. I have a complaint in with their corporate office and hopefully they can get this resolved.
I also hope the manager knows his assistant managers terrible attitude cost his business over $ 5000 a year. Congrats guys way to lose.

I use this enterprise branch anytime I need a rental. They always have such accommodating agents assisting me with my reservations. I never have a problem and Todd is especially helpful and friendly! Thanks for the great customer service!

Used them again this week (going through a crazy time; don’t normally rent cars his often) and they were spot on as they usually are. I need to get the name of the guy who’s super on top of his game here. He’s who you want to deal with if you’re in a hurry.
Making your reservation online is the way to go, peeps. They’ll have the car and paperwork ready for you and you’ll be out of there in five minutes. (Okay, maybe ten. Golden.)

Do any car rental places get decent reviews? Not sure. I made my reservation a week in advance. Early that morning I requested a pick up which they were very accommodating to and said they would be there in 20 minutes. Perfect…45 minutes later I called just to check in and the women who answered said someone should be there soon. She then called back about ten minutes later to say she was sending a driver then. I don’t want to jump to conclusions but I’m pretty sure I was forgotten about. It was over an hour later and I was officially late to where I needed to be. I was more panicked than mad and everyone was super nice and apologetic. Got free gas and was on my way!

I made a reservation through Costco Travel for my Enterprise Rental car, and I paid $ 155 for a 6-​day rental (this is 10% off and also includes a free upgrade). I loved driving my 2012 Toyota Corolla, and I already drive a 2008 Corolla, so it was nice to drive the same model. I called to schedule a pickup from my home for my reservation, and was told that I should call again, 20 minutes before I wanted to be picked up. It was strange, because the employee on the phone asked for my information, including my address and what time I wanted to be picked up. Later that day, I called again, and told a different employee the same information. My pickup arrived on time and was very friendly and conversational. He said that he enjoyed picking up the customers since he could get to know them and found it more personable and it also allowed him to get out of the office.
Once we arrived at Enterprise, there was one Toyota Corolla that was there, and I had to wait 10 – 15 minutes for it to be cleaned, and then I was good to go. When I returned my rental, I had my roommate follow me to Enterprise with my personal car, and after I dropped off my car, I was able to drive it to work, and an employee drove my roommate home. This was extremely convenient, as I didn’t have to drive home, and was able to make it to work on time. If I ever need a rental car again, I’m definitely planning on going with Enterprise!

It took me 7 phone calls to get confirmation that my friend and I would be picked up and taken to the rental car location. Most of these calls were either me being put on hold or told that they would call me back (they never did). The pick up arrived 20 minutes late. When we got to the rental office, our rental vehicle had gone to drop off an employee home. We got the car 10 minutes later. The car itself was fine and the the price was competitive. And they did drop my friend and I back home. But this Enterprise office REALLY needs to work on their phone skills and punctuality.