Fletcher’s Tire & Auto Service

I recently purchased 2 complete set of tires for each of my vehicles. With the purchased I was PROMISED FREE LIFETIME ROTATION AND BALANCE for each vehicle.
WHAT I wasn’t told was how difficult it would be to have my tires rotated and balanced. The first time I called to requested an appointment, I was told that «THEY do not MAKE APPOINTMENTS FOR TIRE ROTATION AND BALANCE!» AND THE SERVICE GUY ACTUALLY HUNG ON ME! WOW…
So I drove 16 miles to this location at 7:15 AM one morning, they opened at 7. When I walked through the door, I approached the service desk, told the gentleman sitting there what I wanted and the look on face (boy I wish I had a camera-​it was priceless!!). He told me just to leave my vehicle and they would get to it when they could.
I said, sorry I have an appointment early afternoon so I will wait. 3.5 HOURS later they pull my vehicle into a service bay; 1.5 HOURS AFTER THAT, THEY FINALLY COMPLETED THE PROCESS! ‘It was just after 12 Noon when I finally left.
Today, I stopped by to have my tires rotated and balance as I was in the area, but was told that they were COMPLETELY BOOKED up. There were four cars on the lot, only half of the service bays were in use BUT THEY WERE COMPLETELY BOOKED?!
Now, I understand that rotating and balancing my tires at no cost is not a money maker, BUT why use that as a sale promise IF you are NOT going to stand behind it?
I am tired of the rude attitude, the inconvenience of not being allowed to make an appointment and the run-​around (EXTREMELY LONG WAIT TIMES!) when you drop by (as I was told to do)!

Our family has been taking our vehicles to the Oracle rd Fletcher location for close to two decades now. Despite all of the bad reviews, I have to say that I have yet to have a bad experience with these guys.
When one of our vehicles is being serviced, they always contact me first if they notice something that should be addressed, and if I say «not now» they are always respectful and don’t pressure me. Knowing a good deal about mechanics, I really appreciate this as I may want to do the work myself. After having numerous vehicles serviced there dozens of times, I’ve never had a problem with any of the work they have performed and they are always polite, fair and take the time to explain things.
Had my Toyota Tundra serviced today and due to some miscommunication (partially my fault), they did a service that was not needed but ended up reversing the charge entirely. This is why I will continue my patronage and felt compelled to write this review.

Went in for tire rotation and oil change. Paid extra to have tires rotated. When i got home i noticed the tires had not been rotated due to my markings i have on tires. I called the shop and manager Stephen confirmed they had not rotated tires stating that the better tires were on the rear and even though the vehicle is front wheel drive, they «legally could not rotate the tires because the better tires had to be on the rear». OK so why still charge me and not say anything. !!! Crazy. Had to drive back in to shop to get the money they overcharged me. Don’t go here !! Waste of valuable time.

We were visiting from Michigan when we got a flat. Just wanted to thank John who helped us when our spare tire failed us. He was very polite and helpful and understood our urgency when no one else would offer help. As nurse I really appreciated his triage abilities :)

We were on a long road trip visiting Arizona from California. I noticed that the oil of the car was very low and immediately stopped at this location. The staff was very courteous and quickly filled up oil, checked the antifreeze levels and send us off on our way.

I got scammed. Took my car in for a tire alignment. 20 min later I get a call that the car is ready.
Me– Did you do a tire alignment?
Them– oh uh. No you didn’t need one. It will be 18.99 ma’am for the oil change.
Me– I didn’t need an oil change, I just had one done.
Them– oh? Okay it’s 18.99 anyway for checking your car out.
I was dumbfounded. I paid and left. My car was still shaking bc it needs an alignment, and my tires are low on pressure which they didn’t check. Back to sq one. And down twenty bucks. As a a financially struggling student, even twenty bucks that went to waste is significant to me.

This place tried to charge my niece $ 1200.00 for a repair when she broke down in Tucson in the searing heat with 3 small children! Luckily we called the dealer to check what they would charge for the same job and the same parts (part # provided by Fletcher’s) it was only $ 500.00.
These shameless guys thought they could take advantage of what they thought was a vulnerable young woman. Later my 85 year old Step Dad told me he was sure they ripped him off too awhile back.
Stay away from this dishonest shop!

So I bought a Groupon oil changes I don’t remember the price but it was three of them. During one of the oil changes I asked them if they could take a look as there’s a squeaking noise from my car I thought it was my brakes, can you take it for a drive and see what’s going on it sounds like my brakes I say. They bring it back and say its just the dust just the dirt. So about a month later I brought it to Ford because I had an issue with the headlights they said my brakes were on red after the inspection. The reason I went to Ford was because of the headlight issue that I had asked Fletchers to take care of. I had a headlight out and ask Fletchers if they can replace it for me so as it turns out the technician put the light bulb in wrong and it melted the junction box over a period of several weeks. I went in and talked to the guy Mike and said look your guy put this in wrong in this is what’s the damage now. He said it wasn’t us that they were not going to take responsibility for it so I now need to pay $ 100 deductible for a junction box and a 187.76 for a headlight assembly! Don’t go here if you want care for your car! If you don’t give a crap about you car this is the place to go because they really DON’T know what they’re doing here! I mean how do you tell me there’s nothing wrong with my brakes, I bring it into the dealer and they say its on red I mean how do you miss that I mean really it’s just so painful! The guy was very nice but if you’re incompetent it doesn’t matter how nice you are! I’m telling you go here at your own risk, oil change fine but even that are they really even changing the oil and doing what they’re supposed to do? I mean almost $ 300 later, and I went in I told him look this is what happened he said oh well there’s nothing we can do about it, it wasn’t our fault. All I can say is in incompetent, incompetent incompetent!

I wont ever give them my business. terrible customer service. pretty much all i have to say.

On the day I arrived in Tucson both mine and my boyfriends car began having trouble. Being in a new place, I had no idea where to go to or who to trust. Having first gone to a tire company in the area that was not only dishonest, but ridiculously over priced, we found Mike at Fletcher’s. Mike is the manager and I can assure you, these people will not only do great work, but they will be honest and fair. They have since done an extreme amount of work to my car and continued to maintenance it, as well as done work on my boyfriends car. They have provided advise, given estimates, worked hard and in a timely fashion for both of us. They are amazing! They have are business as long as we’re here, and I recommend them to anyone with any car maintenance or work needs.

Trashy, rude, and don’t deserve to be in business. I went to get a full synthetic oil change and the first time they put in regular oil and messed up the engine. They also stated I needed a brake pad change because «they were cracked» I took them to a different repair shop and they showed me the breaks and they were fine. I then went in for a different full synthetic oil change and the lazy bums didn’t have any full synthetic oil. Better Business Bureau please check these crooks

Fortunately, my experience here has been much more favorable than for the other reviewers. Every time I have been in, they have helped me quickly and at a better price than any other tire store in town, which is why I keep returning.

One star is FAR to gracious.
After taking a car in for a tune-​up. I was talked into an additional couple hundred dollars worth of work for a cooling system leak only to find out the real problem for a needed tuneup and cooling system leak was a blown head gasket. This was never mentioned to me. I may not be a mechanic or super knowledgable about cars, but I do know that putting any money into a car with a blown head gasket, unless it is to fix the gasket and head is worthless.

MIddle of the road for me. Not great, but not horrible. On my way out of town to Phoenix I realized I was long over due for an oil change. SImple right? Weeellll not exactly. Although these guys have a lot of bays, the gent helping me told me it would be two hours. No biggie, I brought my laptop so I decided I’d pound out some things on my to do list. Turns out the job was completed in about an hour and fifteen minutes… SCORE! But before I could leave I was pitched with this, that and the other… a total of $ 50 or so for things I didn’t go in looking to purchase. I explained that I needed to get on the road and said if the oil change is complete I’ll be on my way, but will consider the other things. At first the guy didn’t back down but eventually understood I wasn’t spending any more money. Why are all car places like this? Just give me the service I asked for, if you see something that needs my attention, let me know, but the hard sell goes nowhere with me.

They only get a star for the low cost of the oil change. They lied about me having an appointment and I ended up waiting nearly two hours as they made excuses and told outright lies to other customers about the delays. Honesty gets my business; lies get you a poor review.
Hint to a business: if you’re stupid enough to leave the business office door open while you’re sitting in there trashing your customers and looking at porn, you deserve to get written up.