J & B Appliance

What great service. The repair team showed up on time had everything they needed to repair my appliances and were very courteous. They even took the time to explain things to me. I will use them for all my appliance repair needs

I called because I needed two repairs — one for the ice-​maker in an LG refrigerator and one for the sensor in a Whirpool stove. Spent quite a bit of time on the phone with «Pam,» giving her serial numbers and model numbers for both. I was told I would get a call the Friday before my Monday appointment to get a two-​hour window.
I get a voicemail the Friday before saying that my time window is 4pm to 7pm. I called back to let them know that anything after 5pm would not work for me — I had cleared my calendar from 8 – 5, but it didn’t occur to me that they’d come after 5 — and was told that my window was actually from 1pm to 3pm. Ok. Whew.
1pm on Monday my phone rings. It’s the service guy, and he’s at the parts place. Ma’am, he says, that serial number is for an LG refrigerator, not a Whirlpool refrigerator. That’s right, I say, I have an LG refrigerator and a Whirlpool oven. We don’t repair LG appliances, he says, but I can get an icemaker here for about $ 150. Uh… what if the icemaker doesn’t need to be replaced, I ask. We don’t repair LG appliances, he says, but I can replace the icemaker. Well, what about my Whirlpool oven, I ask. I don’t have any info on that, he says, you’ll have to call the secretary.
I call the office. The gentleman who answers is very apologetic, but keeps repeating the wrong serial numbers to me, and doesn’t seem to be listening when I give him the correct ones for the oven. Do you still want the repair man to come, he asks me. Yes, as long as he can be here by 3pm. So I say ok.
I wait around my house, kind of keeping an eye on the front of the house, because I have two big dogs that I need to put in a bedroom before I can let the repair guy into the house. Once someone knocks at the door, they will start barking like crazy, so it’s better if I put them in the room before that happens.
It gets close to 3pm, so I call the office again. Pam puts me on hold to check and see when the guy might arrive. She comes back and tells me that he had already been to my house and knocked on the door but no one answered. Um… I know this is a lie because of the aforementioned dog situation.
Don’t call J&B if you have LG appliances. And don’t call J&B if you actually want someone to show up. They may do fantatsic work if they do show up, but I guess I’ll never know.

I am happy with my service. They arrived when I expected. The receptionist is always pleasant and understands that I have kids to pick up at certain times of the day.

Do not call these people! They are completely unreliable, unprofessional and rude. I was drowning in dirty dishes. I waited a few days for my appointment and then they never showed up, and did not even call. When I finally called and found out they were not coming I was PROMISED they would come the next day. After waiting for them to arrive the next day I finally called and found out that they were not coming then either! They offered me an appointment a few days later and I refused.
I cannot speak to their ability in repairing machines, but I am sure that one appliance repair person is as skilled as the next. These people are so unreliable and unprofessional, however, I don’t think I would even trust their repair abilities. In any event, if you want to avoid aggravation pick another company!