Sol y Luna

Literally if I could give this place zero stars I would. I’ve lived here for TWO years and they won’t let me in my own apartment because I forgot my key ONE TIME. Not to mention, the horribly rude staff and awful wifi connection. It may seem like you’re getting a good deal when you move in here but let me tell you this place is the worst place I have ever lived and I highly suggest everyone choose another option unless you enjoy being treated like shit.

Worst place I’ve ever lived. Rude management that never calls back or can help with anything. Changed owners but nothing changed. No emails on updates or problems in the building. Crappy wifi for the first 3 months of 2015. DO NOT EVER PLAN ON RELETTING HERE (leaving at semester) they will steal money and lose paperwork trying to make you re pay fees

I genuinely would not recommend this place whatsoever. First of all, they really do sucker you into signing a lease. Tennisha, the manager, will tell you she’s the «Mama Bear» of the place, but really she just gets into your business because her 40 year old self with a tongue piercing couldn’t get a job elsewhere. Tennisha has also been known to pick the gentleman whose parents have the highest salary, and then proceeds to sleep with the boys in exchange for money «so she can buy her grandkids a present.» :(Disgusting! While on the other hand, Deanna is a spawn of satan herself and should probably follow in Tennisha’s footsteps. you know, sleeping with younger guys to help her self esteem. On top of the money grubbers who work there, the place is completely trashed. Don’t bother putting in a maintenance request either, odds are they’re never going to fix it, and if they do– expect it to break again so they can suck more money out of your soul.

I came into level/​luna thinking that I would love living here because it’s conveniently located to campus and has great amenities. However, that is not the case. The management here is absolutely terrible. The people working here are never willing to help, and can never give you answers on anything. My washing machine broke about a month ago, and it took them at least two weeks to fix it after I had to ask at least 5 times. Keep in mind, my washing machine was flooded and was starting to smell. Then, my fire alarm ran out of battery so I went down to the front desk. I understand these things happen all the time, but they weren’t willing to help. They told me that it’s easier for me to do it since it takes maintenance a long time to do anything. It was a pretty easy task, and they weren’t willing to help me whatsoever. Also, if you’re trying to get your homework done… Avoid levels at all cost. The wifi is never working and they can never tell you when it’s going to be fixed. End of story, you do not get your money’s worth living here.

DO NOT LIVE HERE
When it comes to apartments this is the furthest place you would want to live in. Apartment comes fully furnished, but you might as well buy your own because the ones they provide break instantly and they will not replace it until it is convent for them. Building cleanliness has gone downhill, hallway floors are filthy, elevators break constantly, always random construction that the staff never informs you about, maintenance is slow to fix problems, and emergency evacuation alarm goes off several times. The WORST PART of it all is the OFFICE STAFF. They attempt to change management yet still acquire the same unprofessional and incompetent staff there is. They do not treat residents with respect, they treat them like they are stupid, and are the laziest people I have ever met. All this place wants is money.

WORST PLACE TO LIVE!!! The management sucks, nothing ever gets done & they are always trying to find ways to get money from you. They don’t care about their residents and they are rude people. I wouldn’t recommend anyone living here, it would be the worst and most expensive year of your life. I wish i could give them negative 20 stars.

As an out of state parent, this place is horrible! There is little to no oversight of anyone over the age of 20 and everyone I’ve talked to is as dumb as a door nail. My student moved out in May, we paid in full however after multiple calls about any outstanding utility bill, there was no response or communication, the company re-​branded and sold Next/​Levels, sent no invoice but sent multiple residence to collections! Absolutely horrible business skills — there are none, just alerted ABC and will share with other media sources maybe this will get their attention!

I have lived here for a couple months now and it is literally the worst place I’ve ever lived in. The management is shit. My apartment was flooded due to a neighbor not turning off their faucet and they barely did anything about it. The flood was such an inconvenience and I was not compensating for anything it damaged. Everything was broken when we moved in, including nasty stains on the couch. They promised us new couches and those never came nor did they ever come and clean them. Theft is a big occurrence in the building and when you ask for the video tapes for the time of the theft, it just so happens the cameras didn’t work at that time. I know that this is just a personal experience but read the rest of the reviews below. They’re all bad. That should be a sign. I would never ever recommend this shithole to anyone.

DO NOT LIVE HERE!
This entire thing is a scam, they sucker you in with nice «features» and then when they have you, they essentially give you the middle finger and forget about you.
Bed frame is broken and not a single thing has been done, even after multiple reports.
The internet is slower than 2002 AOL dialup, and half the time it doesn’t even work.
Was promised a balcony and mini fridge, neither was given.
The hallways smell like weed/​cigarettes.
Constant noise monday — sunday.
Most likely, if you send your daughter or son here, they will be intoxicated non stop, and make fools out of themselves
Take it from a guy who is fed up with living here. DO NOT DO IT.

*cannot reach anyone there
*have paid online (for months in advance) and they have not credited account, are charging us with late fees, but won’t answer emails or texts to discuss
*poorly managed
*son’s packages have been sent back or were at the other building
*good looking facility
*absolutely terrible management
*DON’T WALK AWAY, RUN

Haven’t even moved in and the management sucks so bad. Will not be returning after my lease is up already

Poor management. Poor security. Can’t wait till lease is up.

The apartments are nice and the amenities are great but everything else sucks. Sure there’s always something to do on the weekends here but with that comes drunk guys rampaging through the hallways breaking every exit sign, throw up near the elevators. The printer NEVER works, they keep residents files in boxes on the floor of the office, they don’t go by roommate matching sheets, just keep them on file. There are certain rules you can break right in from of the managers face and not a thing will happen but others that you will immediately get an eviction notice for. The manager is in his early 20’s is awkward and doesn’t know what he is doing, always contradicting himself. Don’t live here.

An update, to be fair to Level and other parents.
After escalating to the corporate offices, we did get action. After a few weeks of working with the parties involved, the problem renter was convinced to relocate to another unit. This is not standard procedure and took a lot of work.
Further, in the last two months, there is even less on-​site maintenance or management and no apparent security or access security. My daughter will not be back.
Level/​Next I understand is building yet another complex across the street, to be called Hub.
Here’s another article to share that just highlights how out-​of-​control the place is, the lack of security, and the lack of enforcement of their own policies (you’ll note that this issue had been going on for some time and nothing seemed to happen until the city got involved):

I never take the time to post reviews cause I feel like no one ever reads them, but I hope at least one person sees this and decides not to live in this horribly managed building. I unfortunately had to live in these buildings for a year and a half and it was nothing short of the worst experience of my life. If you care about school, or at least somewhat care about school, doing school work and living in this building are impossible. The walls have to be made of paper because I could everything through the walls I shared with my neighbors. I could hear their music, TV, when they talked on the phone, even when the flushed their toilette (No Joke). This also means you will hear all these things when you are trying to sleep. These buildings also have the worst management of any business I ever have had to deal with. Bobby Child is an imbecile with no backbone what so ever. Merely one example of how he just sits in his office and does nothing is when I went in asking for a new parking spot because there were two non-​compact cars in compact spots. Thus, making all the spots smaller and causing the other cars to hit my car with their doors leaving many marks and dings on my car. It took him over four months just to respond that he could do something, and I ended my lease before he had the chance to move my space. Over four months to deal with something that should of took only about a week to handle! Another example: I was having major problems with my neighbors (smoking, base systems, etc), and one of my neighbors had come to my door and threatened me. Instead of calling the police I figured I would let the management handle it. He REFUSED to see or talk to me. My dad was so scared for me because of this threat, he drove 4 hours to Tucson to talk to Bobby about it and even then Bobby tried to dodge my dad. We had to call the company that owns the Levels out of Colorado (I think?) and make them contact Bobby to finally talk to us. And he did, one time, and never talked to us about it again. Ridiculous. If you are a parent and still reading this, there are many other places you can have your child live that are safe and a better living environment. Please re-​think living at this building. Yes, it looks fun but I promise you when you have stuff to get done and things to do it is not fun having to deal with everyone else. If you have any problems with you apartment, forget it nothing will be done about it. If you are just going there to party, hopefully you realize how much you affect everyone’s life around you.
A few other side notes: Yes there is security SOMETIMES, rarely ever and they don’t do anything. The building was built in like nine months, nothing that big can be built that fast and not have problems because I couldn’t count on my hands and toes how many times things have broken. You are not safe in this building, the people that live there and don’t care, don’t care about you and will knock you down (or threaten you in my case) if they need to. This building has more drugs/​drinking going on then anyone could ever imagine, which makes it unsafe because people do not know what they are doing/​who they are hurting when they are drink/​high.

I can’t believe I wasted money signing a lease here, please don’t make my mistake. Don’t be fooled by how pretty the building is, the appliances may be new, but they break constantly. My thermostat has been broken since move in, which wasn’t such a big deal before, but now that I’m on my third month here of it not being fixed and it’s getting cold out, I’m a bit tired of paying so much in rent when my appliances don’t even work. Other issues I’ve told maintenance about and gotten no response include: water in sinks never getting warm/​hot, toilet being picky about when it actually flushes, and various other small things. Hot water goes out all the time, too. Not something you want when paying top dollar for «luxury» student housing.
Management is extremely disorganized, and never answers calls or emails about problems.
Noise is ridiculous. You have to expect some noise when in student housing, but this goes beyond that, there are parties constantly, even on school nights, that last until 3:00 or 4:00am. Plus these parties include people yelling in the hallways at all hours of the night and day, and vomit getting left in the hallways that doesn’t get cleaned up. The building even hosts rooftop parties, that last late into the night and, of course, the sound from a giant sound system on an open rooftop carries pretty far. Not to mention the drunk residents constantly throwing things off balconies. (Google it for news stories about those issues. Level sent us one letter about this, then proceeded to have a «Resident’s Appreciation Week» (appreciating the same residents doing all of this,) instead of actually addressing issues, so they are continuing.) Police came to a neighbor’s apartment on four separate occasions before management was even made aware of the problem. Plus the residents were extremely rude, and multiple residents ended up getting handcuffed in the hallway. On a school night. Security here is a joke. Once I called about a problem, and they took nearly two hours to show up.
It’s supposed to be a no smoking building, but people are constantly smoking in rooms or out on the terrace and management looks the other way. Even when management is standing in the hallway being made aware of the problem (by police!) they claim there’s no policy and nothing they can do. (The no smoking policy is in our lease.)
The trash and recycling chutes are full or do not open nearly all of the time, too, so trash bags get left out in the hall in front of the chutes.
Total waste of money. I’m not even remotely surprised by the horror stories in reviews here and on their Facebook page– it’s commonplace here.

STAY AWAY FROM NEXT/LEVELS…COLLEGE IS HARD ENOUGH WITHOUT HAVING TO OVERPAY FOR HOUSING AND RUN A GOOD RISK OF HAVING A YEAR OF BS WITH YOUR APT PROPERTY MG’MENT OR PARENT COMPANY.
I have honestly never written reviews. I have always had the attitude that I simply didn’t have the time. This time, I’m taking the time so hopefully no other student has to go through what we experienced last year with our son’s lease at Level’s.
NOTHING but total chaos with every branch of the place. The leasing/mg’ment company has ZERO idea what they were doing. In addition, any dispute is ALWAYS THE TENANTS FAULT. It is impossible to work productively with them. They behave like a typical bully-​pushing the «little guy» around. Had to hire attorney within weeks of moving our son into apt. to resolve confusion in lease that was fault on their end. BTW-​turns out we were not the only «Level’s» clients this attorney had. One problem after the next with this organization… As I write this, have just contacted attorney AGAIN. CANNOT get mg’ment company to return the security deposit. Which-​by Arizona law-​was to be returned to us 2 wks after move out was signed off on. They are now 3 MONTHS LATE with this. Of course I CAN’T CHARGE THEM late fees as they erroneously did numerous times last year. We were never able to get through to anyone who cared to fix the problem. I think they are trained to stonewall and bully… Despite speaking to Mr. MacDonald-​who has some sort of authority down there. It is now clear that he has been lying to us, etc. One time I called, he answered the phone, and pretended he was not the man I had dealt with the week earlier. Unfortunately for him, I started keeping copious notes on them a long time ago.
Besides the incompetent management, the apt were thrown together cheaply, things fell apart immediately (such as kitchen cabinets) and were still broken when our son moved out this past summer.
Security is a farce… the day we were moving our son into his apt, one of his pieces of furniture was stolen from the hall way. After insisting they review their security cameras, they found the culprits. who were not residents and had no business in the building. Don’t believe the «24 hrs security» claim.
Ive gone on too long already. Still more stories I could tell.
THERE’S A GOOD REASON WHY SO MANY STUDENTS BAILED AFTER THE FIRST YEAR AND MOVED OVER TO THE HUB, or elsewhere… THERE’S ALSO A ZILLION REASONS WHY THEY HAVE LOWERED THEIR RENTS FOR THIS SCHOOL YEAR. DO YOURSELF A FAVOR AND DO NOT GET WRAPPED UP WITH NEXT/​LEVELS.
BOTH THE MANAGEMENT COMPANY AND THE PARENT COMPANY COULD VERY WELL BECOME THE BIGGEST NIGHTMARE YOU WILL HAVE THIS SCHOOL YEAR.

Who the fuck thinks it is a good idea to have a enormous concert on the rooftop of a building on a weeknight? Sound travels very far when you’re projecting from a rooftop and this building exemplifies everything that is wrong with this kind of complex. They don’t give a shit about the community that they are in and I hope that everyone involved with this project loses enormous amounts of money. Don’t support these assholes.